Job Summary:

• Achieve assigned sales goals for revenue and profitability
• Achieve goals for new customer wins
• Increase sales to existing customers
• Book and track freight for new clients to ensure quality experiences
• Retain existing customers by utilizing proactive approach to customer needs with appropriate solutions.
• Seek win-win relationships to grow sales and resolve issues
• Maintain accurate sales records, sales reports, and customer information in the sales database
• Develop and remain current on industry and market trends with objective of industry expertise
• Develop and remain current on prospecting techniques, sale skills, and best in class customer service.
• Actively develop and pursue new business opportunities and work with key internal personnel as appropriate in developing strategies to secure those opportunities.
• Maintain a solid working knowledge of all company services and solutions.
• Lead efforts to improve processes, quality and overall customer experience.
• Aid in any billing resolutions or disputes internally and with the client.

Skills on Resume: 

• Strategic Sales Planning (Hard Skills)
• Customer Relationship Management (Hard Skills)
• Analytical Skills (Hard Skills)
• Problem Solving and Conflict Resolution (Soft Skills)
• Logistics and Operational Management (Hard Skills)
• Communication and Interpersonal Skills (Soft Skills)
• Prospecting and Business Development (Hard Skills)
• Leadership and Process Improvement (Soft Skills)

Job Summary:

• Implement strategic sales plans that drive new account revenue growth and achieve or exceed volume targets
• Drive solution-selling by translating product and service features into benefits that solve client needs
• Ensures that effective follow up is practiced on a timely basis
• Partner with Finance to develop pricing proposal for each client
• Support client in placing and tracking order status and delivery
• Design and/or refine sales processes that will scale to support rapid growth coming from both organic sources and through acquisition of clients
• Review major account plans, monitor and manage the sales pipeline, and track progress
• Develop strong relationships at all levels in the client’s organization and with Fleet Management Companies and sales representatives
• Communicate client requests (product, financial, design, etc.) to the appropriate department
• Remain up-to-date regarding updates to products, services and processes
• Attend and actively participate in industry meetings, sales events and trainings to keep abreast of the latest developments as appropriate

Skills on Resume: 

• Sales Strategy Development (Hard Skills)
• Solution-Selling Expertise (Hard Skills)
• Effective Follow-Up (Soft Skills)
• Pricing Proposal Development (Hard Skills)
• Order Management and Tracking (Hard Skills)
• Sales Process Optimization (Hard Skills)
• Pipeline Management (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary:

• Own daily and weekly client interaction
• Leading client calls and in-person meetings to handle one off requests/questions and to share campaign performance details. 
• Responsible for overall media objectives and strategies that fulfill client business goals
• Coordinating closely with the Decoded Advertising Managers who are responsible for implementing campaign optimizations and improving performance.
• Coordinate campaign strategies and partner closely with client teams at Facebook/Instagram, Google, Twitter, Amazon, Snapchat, Pinterest and other platforms.
• Have a clear understanding of programmatic partners/vendors strengths and weaknesses. 
• Coordinate campaign logistics to ensure flawless execution
• Understand the full spectrum of services that Decoded offers and be able to grow client engagements in a thoughtful and consultative way.
• Analyze data, craft insights, and make recommendations internally and externally.
• Brainstorming and implementing new ways to optimize client and business workflows
• Work with cross-functional teams to package learnings into case studies, best practices, and client-facing POVs
• Contribute to the culture of Decoded by being curious, thoughtful and fearless.

Skills on Resume: 

• Client Interaction and Communication (Soft Skills)
• Media Strategy and Objective Setting (Hard Skills)
• Campaign Coordination and Optimization (Hard Skills)
• Platform Expertise (Hard Skills)
• Programmatic Advertising Knowledge (Hard Skills)
• Campaign Execution Management (Hard Skills)
• Consultative Approach and Client Growth (Soft Skills)
• Data Analysis and Insights (Hard Skills)

Job Summary:

• Conducting meetings with clients, and interviews with potential lawyers and/or consultants, and supporting the selection process
• Assisting in identifying the most appropriate lawyers and/or consultants for assignments
• Providing information to lawyers and/or consultants on secondment vacancies and conducting relevant negotiations
• Assisting in the management of lawyers and/or consultants when are on and off secondment
• Identifying clients, and assignment opportunities, and developing and managing those relationships
• Growing and promoting LOD's brand and reputation in the NSW legal market
• Identifying and designing innovative assignment solutions for clients
• Report unit's OR issues and losses to UORM
• Identify and report all exceptions on non-compliance with standard controls
• Identify and report all weaknesses inherent in the standard controls
• Arrange/Provide training on dispute/chargeback handling for the new joiner 

Skills on Resume: 

• Client and Consultant Relationship Management (Soft Skills)
• Selection and Recruitment (Hard Skills)
• Negotiation and Contract Management (Hard Skills)
• Project and Assignment Management (Hard Skills)
• Business Development and Networking (Soft Skills)
• Innovative Solution Design (Hard Skills)
• Risk Management and Compliance (Hard Skills)
• Training and Development (Soft Skills)

Job Summary:

• Supports Sales, Service Delivery, and Product Development in assessing and implementing solutions and product offerings.
• Keeps abreast of industry and Alegeus product knowledge and expertise as new products and features are released.
• Provides input to Manager and Director, Professional Services to ensure continuous process improvement for client implementations and changes.
• Work closely with the project manager and other client solutions managers/analysts to define project scope, 
• Set implementation timeline, assist with creating project plan and identifying project staffing needs.
• Develop a deep understanding of client’s current state including the current CDH platform, systems, CHD plans and product offerings, integration points, business structure, and operational processes.
• Ensures the accuracy of configuration of the WealthCare Administration platform per the business requirements in the testing and production environments.
• Works with various technology partners for integration of external data elements.
• Ensures the various project workstreams and other supporting departments involved in the projects are in sync and aligned with the future state design.
• Contributes to custom training plan, may assist Training Team during client training.
• Ensures testing approach covers all aspects of solution design, assists team in creating custom testing program, and oversees client testing execution carried out by client.
• Provides guidance and assists Data Conversion Team with conversion planning and oversees data and functionality mapping and data conversion execution.
• Responsible for working with the development team to create the high-level design for all custom solutions and/or custom code requirements.

Skills on Resume: 

• Project Management (Hard Skills)
• Client Relationship Management (Soft Skills)
• Platform Configuration (Hard Skills)
• Integration Management (Hard Skills)
• Process Improvement (Hard Skills)
• Training and Support (Soft Skills)
• Testing and Quality Assurance (Hard Skills)
• Technical Understanding (Hard Skills)

Job Summary:

• Support the Sales team as engage with clients on program briefs, status updates, and account planning activities.
• Work closely with the Sales team to lead project initiation with internal partners in Design and Production, from concept briefing to project hand-offs.
• Understand customer requests and work with Production team to facilitate quoting requests.
• Ensure that internal teams are fully briefed on all relevant project details, articulating full project scope at hand-off to ensure smooth transition to Production.
• Support the internal teams by following up with, and providing specific client follow-up/feedback on outstanding program assets, details, and information necessary to project completion.
• Provide regular status reports to Account Manager (AM)/Account Director (AD) and Customers regarding project status, especially on highly sensitive projects and/or projects with deliverable exposures.
• Support Account Team members in developing and documenting common understanding of account specific clients, process, and promotional calendars in addition to account objectives.
• Support company and account objectives, and to prepare
• Aid co-workers in developing and documenting common understanding of account specific clients, process and work flow.
• Provide regular and timely review of project status with Account team
• Positively contribute to the development and maintenance of positive working relationships among co-workers, client(s), and ensure that established account objectives are met.
• Work with logistics team to build customer shipment plans and update AM/AD and external customers on project timelines and deliveries.
• Lead and eventually own management of targeted portfolio of accounts.
• Participate in other training & development opportunities to expand knowledge, capabilities, and effectiveness relevant to position at HDC.

Skills on Resume: 

• Project Management (Hard Skills)
• Communication Skills (Soft Skills)
• Client Relationship Management (Soft Skills)
• Team Collaboration (Soft Skills)
• Attention to Detail (Hard Skills)
• Problem Solving (Hard Skills)
• Time Management (Hard Skills)
• Adaptability and Initiative (Soft Skills)

Job Summary:

• Drive the targeted book of business growth by focusing on a great client experience both for existing clients and new clients.
• Engage internally/externally to ensure an up-to-date understanding of the client’s priorities, to help craft solutions, to enhance cross-functional collaboration.
• Proactively monitor the client’s health and other important (client-specific) KPIs to improve client outcomes and ensure that Flexport meets its business objectives.
• Connect with the team to assess TOMO (TOtal MOtivation), and workload and support them in day-to-day needs for support (e.g.: escalation).
• Develop a training program to make reports better account managers, and give them a more commercial mindset as own the client relationships.
• Mentor reports, outline exciting career paths for them and support them to exciting new steps in career.
• Actively participates in the sales cycle by selling the value, capabilities and expertise of Tech Data
• Leads discovery sessions with Tech Data staff and clients to understand and document business requirements
• Leads solution design efforts for new business and business improvement initiatives
• Creates accurate cost models of new business opportunities by leveraging engineered standards and a thorough understanding of program specific cost drivers
• Creates detailed operational project plans and tracks progress in support of new business integrations and business improvement initiatives
• Leads cross-functional teams in support of new business integrations and business improvement initiatives
• Evaluates complex business problems using a combination of quantitative and qualitative techniques
• Meets attendance and punctuality standards

Skills on Resume: 

• Client Relationship Management (Hard Skills)
• Strategic Thinking (Hard Skills)
• Analytical Skills (Hard Skills)
• Team Collaboration (Soft Skills)
• Training and Development (Hard Skills)
• Mentorship and Leadership (Soft Skills)
• Sales and Client Engagement (Hard Skills)
• Project and Team Leadership (Hard Skills)

Job Summary:

• Lead and develop a key account(s) in retail and e-commerce.
• Build and manage relationships within the clients and with agency partners (media, creative, marketing partners).
• Solid understanding of (Digital) Marketing, Technology, and accompanying advertising solutions.
• Experience in ad tech/online marketing technologies and understanding of how to implement them for an effective and efficient marketing strategy.
• Drive product adoption across all company’s platforms.
• Capability to work in equal partnerships with client partners, identifying, creating, and implementing marketing solutions grounded on achieving measurable business results for the company’s business partners
• Innovation-based solution perspective, building on client needs.
• Radar for lighthouse innovation opportunities, with a focus on projects that unlock new sources of revenue.
• Strong profile as an external advisor, educating clients and agencies on product solutions and best practices, and ultimately growing existing business partnerships.
• Able to translate business objectives into a marketing strategy (including campaign strategy, 
• Proposing campaign structures) and implement measurement solutions (actionable insights, translate results into recommendations).
• Consult skills towards clients and agencies in the field of planning, execution, creative, measurement, ongoing reporting and optimisation of campaigns.
• Highly developed data analytics skills, translating data into insights to guide strategy and implementation of solutions.

Skills on Resume: 

• Key Account Management (Hard Skills)
• Relationship Building (Soft Skills)
• Digital Marketing Expertise (Hard Skills)
• Ad Tech and Online Marketing (Hard Skills)
• Product Adoption and Integration (Hard Skills)
• Strategic Marketing Solutions (Hard Skills)
• Innovation and Revenue Growth (Soft Skills)
• Consultative and Analytical Skills (Hard Skills)

Job Summary:

• Responsible for leading customer acquisition and revenue generation.
• Managing a Sales team from 50 people, building and developing teams to achieve high performance.
• Create and manage sales forecasting, planning, and budgeting processes.
• Responsible for supporting the Sales team throughout all phases of the sales cycle, designing, developing and maintaining custom solutions for customer base.
• Collaborate with Product Management and help develop new products and services.
• Establish and maintain current client and potential client relationships.
• Prospect while servicing and building relationships with existing clients
• Generate sales leads, cold-call prospective clients and set client meetings
• Serve as the primary business contact for the client and responsible for client satisfaction.
• Understand client business and initiatives, as well as specific technical and cultural environments to provide proactive workforce planning.
• Prioritize and manage team of assigned recruiter(s) to effectively manage pipeline, activity and goals.

Skills on Resume: 

• Leadership and Team Management (Hard Skills)
• Sales Forecasting and Budgeting (Hard Skills)
• Sales Cycle Management (Hard Skills)
• Solution Development (Hard Skills)
• Client Relationship Management (Soft Skills)
• Prospecting and Lead Generation (Hard Skills)
• Technical and Cultural Understanding (Soft Skills)
• Recruitment and Pipeline Management (Hard Skills)

Job Summary:

• Day-to-day contact with assigned clients for any in-progress (sold) programs
• Communicating program specifications pre & post sale
• Ensure all sold programs are accurately set up, launched, and delivered within client parameters, timing, and budget
• Management of the medical/legal review process for client’s creative assets, in tandem with agency and creative teams, as necessary
• Complete regular tracking of all program assets through the program life cycle, including support documentation for cross-company transparency and reporting
• Work with Technology, Operations and Marketing teams to ensure all program assets are executed in compliance with approved guidelines and within scope
• Align with Analytics team to deliver program metrics on time
• Troubleshoot any program obstacles, working cross-functionally with Operations, Marketing, and Technology teams to address
• Attend client meetings, present program specifications/demos of client assets in staging environment
• Work cohesively with an assigned Sales representative to provide support for his/her accounts, including assistance with proposals and contract
• Supervise the daily operations of chargeback /retrieval request processing.
• Monitor the productivity on chargeback services in achieving the pre-set services standard.
• Ensure the highest level of customer satisfaction through management of prompt action and cope with the service level standards related to customer's disputes/sales slip and enquiries.
• Ensure professional and efficient handling of customer dispute either in form of enquiries, requests or complaints by monitoring team performance, daily productivity and output quality .

Skills on Resume: 

• Client Relationship Management (Soft Skills)
• Program Management (Hard Skills)
• Creative Asset Management (Hard Skills)
• Program Lifecycle Tracking (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Program Metrics and Reporting (Hard Skills)
• Problem Solving and Troubleshooting (Hard Skills)
• Client Presentation and Support (Soft Skills)

Job Summary:

• Ensure the handling of retrieval and chargeback cases are complying to card schemes dispute regulations and handle in professional manner.
• Ensure no write off item on chargeback cases due to operation error on chargeback processing.
• Ensure maximum efficiency and accuracy in chargeback processing.
• Support on complaint handling to cope with the internal policy and procedures
• Assist the line manager on monitoring the distribution of work across the Team, and when necessary, reallocate to ensure service level standards are achieved.
• Resolve operational problem/issues between internal departments and external vendors.
• Identify and explore the opportunities to streamline workflow design.
• Assist the line manager to monitor and report on team member attendance and adherence.
• Improve productivity and efficiency of the team by collecting/analyzing activity statistics and procedures and by making recommendation to improve them from time to time.
• Provide full support on MIS preparation and data analysis.
• Support the BCP/BIA document preparation
• Oversee and support regular Compliance test, User Acceptance Tests and other ad-hoc assignment from time to time.
• Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
• Comply with the SCB policy including "Customer Data Protection", PDPO related policy, Transaction GPS, Retail Banking Client Authentication Standards, Bank Reversal GPI, Financial Control Policy, Sundry and Suspense Ageing Item Monitoring, End User Computer Standard etc

Skills on Resume: 

• Knowledge of Card Schemes and Dispute Regulations (Hard Skills)
• Attention to Detail and Accuracy (Hard Skills)
• Complaint Handling (Hard Skills)
• Team Management Support (Hard Skills)
• Conflict Resolution (Soft Skills)
• Workflow Optimization (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Compliance and Risk Management (Hard Skills)

Job Summary:

• Coordinate and drive proactive client retention and development activities.
• Develop project management solutions and write or assist in writing RFP (Requests for Proposals) responses conveying those solutions and executing proposals.
• Support and at times lead client pitches demonstrating excellent presentation and communication skills.
• Support, arrange and at times conduct client relationship management sessions and initiatives.
• Support PJM leadership with defining and executing client targeting strategies.
• Sales reporting - ensuring sales pipeline is up to date, issues monthly sales report, updated all sales records on Salesforce.
• Coordinates with all project management service lines and deep dives on subject area, geographic resources and experts able to support any new business opportunities.
• Support the team leader with leading multinational pursuits, and leading own pursuits where appropriate.
• Act as lead for complex RFP responses, organizing responsibilities matrix and due dates for all deliverables.
• Assist with pursuit generation, collaborating with other parts of the business.
• Assists in resolving client operational or technical questions or issues.
• Measures and makes final decisions on operational readiness with client.

Skills on Resume: 

• Client Retention and Development (Soft Skills)
• Project Management (Hard Skills)
• Presentation and Communication (Soft Skills)
• Client Relationship Management (Soft Skills)
• Strategic Client Targeting (Hard Skills)
• Sales Reporting and Salesforce Management (Hard Skills)
• Cross-functional Coordination (Hard Skills)
• Complex RFP Management (Hard Skills)

Job Summary:

• Partner with clients to understand marketing goals and objectives, and map those to how to leverage Rockerbox. 
• Covers from kickoff call and onboarding through to use case expansion.
• Own the onboarding timeline, liaising internally with Product and Engineering to execute any custom implementations
• Manage new product rollout to clients, partnering with product and product specialists to identify clients for Alpha and Beta releases, and manage priorities.
• Work with Product Specialists to successfully deliver customer implementation and analyses for clients
• Manage the overall client relationship, proactively escalating and remediating
• Identify areas for increased efficiency- working with Platform Specialists to provide requirements for components of client onboarding and maintenance to automate
• Using extensive knowledge to sell Hermes services to clients and uphold the Hermes brand.
• Responsible for all domestic and international new business solutions, leading the overall international lane development and day to day international management and network development.
• Liaising with the Planning Team for any planning, trunking and collections requirements to enable the adjustments of plans and communication into the operation
• Manage, motivate and inspire direct reports, investing time in development. 
• Building and maintaining a successful functionally flexible team and providing effective line management.

Skills on Resume: 

• Client Relationship Management (Hard Skills)
• Project Management (Hard Skills)
• Product Knowledge and Implementation (Hard Skills)
• Problem Solving and Escalation Management (Soft Skills)
• Process Improvement (Hard Skills)
• Sales and Brand Representation (Hard Skills)
• International Business Development (Hard Skills)
• Leadership and Team Management (Soft Skills)