Job Summary:

• Deliver results by ensuring all work items allocated are processed within agreed SLAs.
• Proactively develop strong relationships with internal and external customers.
• Provide a high level of customer service to both internal and external customers.
• Ensure all requested cases are followed up, customer updated and completed within agreed SLA’s.
• Develop effective relationships with colleagues and stakeholders.
• Contribute and participate within the team to ensure that it provides excellent delivery of customer service as well as team objectives.
• Ensure legislative requirements are maintained.
• Understand ‘What matters’ to the customer beyond the presenting transaction.
• Capture accurate data, understand the data and use the data to improve the work.
• Make decisions based on knowledge/data that reflects purpose.
• Work as a team to share knowledge and improve own knowledge.
• Give and receive feedback both individually and in a team setting to improve proficiencies.
• Assist in the guidance of team members by helping them to unlearn conventional methods, reinforce purpose and share knowledge.

Skills on Resume: 

• Adherence to SLAs (Hard Skills)
• Relationship Building (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Follow-up and Communication (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Compliance and Legislation (Hard Skills)
• Data Management and Analysis (Hard Skills)
• Decision Making (Hard Skills)

Job Summary:

• Sales prospecting for new strategic accounts
• Initiating new business development opportunities
• Building long-term relationships with clients
• Executing long and short-range sales plans to meet and exceed sales objectives as established by the VP
• Collaborating and strategizing with the appropriate Leger team to respond to requests for proposals (RFPs)
• Creating PowerPoint presentations
• Developing and executing strategies to implement lead generation initiatives
• Developing new client accounts
• Presenting all Leger products and services
• Sharing new market trends with clients
• Working in collaboration with other offices, when necessary, to succeed
• Customizing existing presentations for client meetings
• Developing new presentations for important client meetings when content doesn’t exist

Skills on Resume: 

• Strategic Sales Prospecting (Hard Skills)
• Business Development and Relationship Management (Soft Skills)
• Sales Planning and Execution (Hard Skills)
• Collaborative Proposal Strategy (Soft Skills)
• Presentation Skills (Hard Skills)
• Lead Generation Strategy Development (Hard Skills)
• Client Account Management (Soft Skills)
• Effective Communication and Coordination (Soft Skills)

Job Summary:

• Responsible for operational execution on assigned accounts
• Identify growth and conversion opportunities from spot --> contract within Emerge platform
• Work with the solutions team to execute strategy outlined for an account
• Work with carrier team to ensure service, understanding & performance meets/exceeds customers' KPIs
• Escalate any service issues to management for action
• Develop CAPs as customer reporting dictates & work internally to implement and track improvement
• Work in Periscope to monitor respective account performance
• Identify opportunities to utilize dedicated/spot carriers on customers' freight
• Deliver what matters to clients, resolve client demands across a range of entry streams
• Work with a larger gateway cross-functional team to identify and prioritize gateway data enhancements and functional improvements to provide greater value and collaboration for both the retailer and the vendor subscribers.
• Provide support/engagement on database quality control, data integrity, and alignment of gateway data to internal retailer reporting systems.

Skills on Resume: 

• Account Management (Soft Skills)
• Analytical Skills (Hard Skills)
• Strategic Thinking (Soft Skills)
• Collaboration and Teamwork (Soft Skills)
• Problem-Solving and Escalation Management (Soft Skills)
• Project Management (Soft Skills)
• Communication Skills (Soft Skills)
• Technical Proficiency (Hard Skills)

Job Summary:

• Support sales team with content recommendations and meeting support during consultations pre- and post-contract finalization.
• Provide client management expertise and lead discussions in monthly or quarterly assigned client meetings using a consultative and collaborative approach to provide engagement, content, and delivery expertise
• Analyze needs and feedback, and finalize and/or improve programs and implement recommendations and solutions for clients.
• Maintain and expand upon client programs, increasing users and usage
• Identify additional sales opportunities and pursue with sales teams
• Aid with client-related activities (webinars, live meetings, etc.)
• Participate in tradeshows, conferences, etc., or other marketing related efforts/venues
• Demonstrate skilled technical product knowledge to develop, deliver and propose client-specific communications supporting products, materials, proposals, contracts, etc.
• provide and manage account documentation, daily correspondence, direct billing requests and follow-up after sales closures.
• Collaborate regularly with learning solutions team to maintain active knowledge of all current and new products/services
• Provide feedback and strategies to better meet client needs, improve processes, and reduce costs to CMR Institute
• Assist and provide Educational Services with related support
• Perform other tasks as requested to support the organization’s vision, mission and defined business objectives

Skills on Resume: 

• Content Strategy and Development (Hard Skills)
• Client Management and Consultative Approach (Soft Skills)
• Program Analysis and Improvement (Hard Skills)
• Client Program Expansion (Hard Skills)
• Sales Opportunity Identification (Hard Skills)
• Event Participation and Marketing Support (Hard Skills)
• Technical Product Knowledge (Hard Skills)
• Documentation and Follow-up (Hard Skills)

Job Summary:

• Work with the internal team and distribution and logistics partners to identify and resolve client concerns
• Resolve technology conflicts involving WMS and partner technology systems
• Direct communication with client via phone and email to inform, coordinate and update until issue is resolved  
• Responsible for documenting all critical information within the systems and communicating and coordinating with client and all relevant internal staff members
• Identify opportunities for system fixes and system improvements and work with IT, Tech Development and other relevant departments and staff members to carry out improvements 
• Compiles financial metrics and data, generates reports and shares with management
• Identifies issues requiring training of internal teams
• Improve the work by identifying value steps and continually update/improve methods.
• Make decisions based on knowledge/data that reflects purpose and only solving something if it’s a problem.
• Work as a team to share knowledge and improve own knowledge.
• Give and receive feedback both individually and in a team setting to improve proficiencies.
• Assist in the guidance of team members by helping them to unlearn conventional methods, reinforce purpose and share knowledge.

Skills on Resume: 

• Client Communication and Coordination (Soft Skills)
• Problem Resolution (Hard Skills)
• Documentation and Coordination (Hard Skills)
• System Improvement (Hard Skills)
• Financial Reporting (Hard Skills)
• Training Identification (Hard Skills)
• Process Improvement (Hard Skills)
• Data-Driven Decision Making (Hard Skills)

Job Summary:

• Working with various internal departments to identify and obtain documentation on products and/or services when needed 
• Collecting client requirements to document specifications both for the client as well as for internal development teams 
• Developing knowledge and a complete understanding of all client properties, functions and how can be used to customize client accounts
• Testing end-user interfaces to ensure that client specifications are met including identifying problems that need to be fixed before validating client property changes to be released into production
• Scheduling and leading training sessions for clients and/or internal resources to instruct them on the use of the Cisive portal or demonstrate new functionality
• Understanding client requests and documenting them into clear requirements
• Providing quality assurance on client changes and documenting all test cases into internal systems
• Maintaining and updating case statuses on a daily basis
• Adhering to department SLA’s and processes
• Responding to requests for updates or information in a timely manner
• Recognizing and escalating issues to Senior Director in a timely manner, as warranted, so as to meet obligations to clients and internal stakeholders
• Delivering individual projects and tasks by the Client Solutions Senior Director
• Working collaboratively with client-facing stakeholders like CSM/CSRs to deliver quality client solutions

Skills on Resume: 

• Documentation Management (Hard Skills)
• Requirements Gathering (Hard Skills)
• Product Knowledge (Hard Skills)
• Quality Assurance (Hard Skills)
• Training and Instruction (Hard Skills)
• Clear Communication (Soft Skills)
• Process Adherence (Hard Skills)
• Issue Resolution and Escalation (Hard Skills)

Job Summary:

• Manage the scoping, testing and implementation of new electronic execution initiatives for exchange-traded products involving GES activities.
• Trading connectivity products and services including Terminal-based DMA, FIX DMA and Sponsored Access.
• Broad understanding of advanced execution services including Smart Order and Algorithmic Trading.
• Detailed knowledge of strategic vendor and exchange solutions such as TT, Fidessa, WebICE, CME Direct.
• Initiate, develop and coordinate client risk reviews (including performing virtual or onsite client due to diligence visits).
• Support and work continuously as a part of the Client Solutions Team to always Clients 
• Manage and take ownership of Client requests/inquiries to ensure completion with a timely and effective resolution.
• Provide a personalized and empathetic approach to Client issue resolution and help make recommendations on what is best for Clients.
• Provide outstanding service to both internal and external customers. 
• Clear, concise, and timely communication is a must in this fast-paced environment.
• Establish a standard set of gateway scorecards and report/workflow templates for internal client users and serve as a basis for collaboration between gateway vendor subscribers and internal users.
• Collaborate with the gateway commercialization team to drive subscription and participation by vendors in the solution.

Skills on Resume: 

• Project Management (Hard Skills)
• Trading Connectivity Expertise (Hard Skills)
• Advanced Execution Services (Hard Skills)
• Vendor and Exchange Solutions Knowledge (Hard Skills)
• Client Relationship Management (Hard Skills)
• Client Support and Issue Resolution (Soft Skills)
• Communication Skills (Soft Skills)
• Gateway Scorecard Development (Hard Skills)

Job Summary:

• Delivering differentiated and personalized customer experiences by executing various customer management techniques
• Expand existing accounts by making new contacts via leads
• Collaborate with clients to understand challenges and opportunities and to help identify and prioritize goals/solutions
• Partners with supporting departments to ensure continuous customer satisfaction.
• Handle multiple tasks and meet deadlines, while maintaining focus in an environment with conflicting demands and priorities
• Possess strong attention to detail and excellent organizational skills
• Initiative to actively seek opportunities to broaden knowledge and improve skills
• Communicate complex situations clearly and simply by listening actively and conveying difficult messages in a positive manner
• Understand client and business partner needs and challenges and apply a creative and logical approach to identify solutions
• Provide best-in-class consultative client service support. 
• Know and understand client requirements, needs, preferences, terminology, and KPIs.
• Lead the education and integration of gateway insights to the retail organization by providing analytic learnings that address key client business issues and ongoing business process insight needs (assortment planning, promotional evaluation, new item tracking, etc.)

Skills on Resume: 

• Customer Experience Management (Hard Skills)
• Account Expansion (Hard Skills)
• Client Collaboration (Hard Skills)
• Cross-functional Collaboration (Hard Skills)
• Multitasking and Time Management (Hard Skills)
• Attention to Detail and Organizational Skills (Hard Skills)
• Initiative and Continuous Improvement (Soft Skills)
• Communication Skills (Soft Skills)