CLIENT SERVICES ACCOUNT MANAGER JOB DESCRIPTION
Seeking a dedicated Client Services Account Manager to oversee digital and social projects from concept to delivery. The role involves identifying client needs and executing constructive up-selling, requiring collaboration across departments to manage multifaceted projects with diverse stakeholder engagement.
An Overview of Client Services Account Manager Job Description Responsibilities and Qualifications
1. The Client Services Account Manager will be responsible for setting the global strategy including the creation, development and execution of accurate sales plans and forecasts. You will focus on a select group of strategic global accounts and will work in partnership with a broad range of cross functional stakeholders and closely collaborate with Inside Sales teammates.
Client Services Account Manager Duties and Responsibilities:
- Supporting and defining the clients Global strategy across the UK and other regions as required
- Identifying customer requirements, quotation management and closure of qualified opportunities
- Establish and develop senior business and technology stakeholder relationships across all regions, engaging with clients through face to face meetings, positioning Insight as partner of choice
- Responsible for the strategic account development activities at quarterly business review meetings, at a global level and leading Global Account team calls on a regular basis
- Identify opportunities to cross sell and upsell Insight’s services and solutions, generating additional revenue and providing added value to the client
- Own the procurement and tender/bid engagement across assigned portfolio
- Provide coaching and mentoring to members of the account team on a global level ensuring teammates are motivated, inspiring the potential to sell effectively to Insight’s clients
Client Services Account Manager Requirements and Qualifications:
- Successful and proven record of sales growth, specifically new business development globally
- Strong interpersonal skills with proven ability to negotiate, influence and generate confidence, trust and respect
- Knowledge of global markets and broad client/vendor relationships within the IT and Technology sector
- University education
- Experience in a similar role of at least 4 years in structured realities
- Capacity and motivation in customer management
- Strong focus on results and ability to analyze targets and budgets
- Commitment to team working
- Strategic planning capacity
- Leadership
- Communication skills, synthesis, focus and project pragmatism
- Great passion for the social and digital world
- Fluent knowledge of the English language.
2. We're seeking a Client Services Account Manager, dedicated to fostering robust client relationships and the smooth operation of our supply partnerships. This essential role involves closely monitoring and ensuring the excellence of project deliverables, client satisfaction, and adherence to budgets, objectives, quality standards, and schedules through regular updates and diligent management.
Client Services Account Manager Roles and Responsibilities:
- Ensuring all opportunities with current clients are identified and maximised
- Seeking profitable opportunities with new clients within our growth strategy
- Regular and disciplined routines and reporting
- Conducting and presenting business reviews
- Brainstorming of label solutions to meet customer needs
- Management of customer stockholding and debt status.
- Proven success as a sales professional in FMCG
Client Services Account Manager Requirements and Qualifications:
- Experience in packaging, manufacturing, food processing or similar industry
- Superior negotiation skills
- Excellent written and oral communication skills
- The ability to understand technical concepts
- Demonstrable achievements in new business
- Superior attention to detail
- Manners and a cultural fit to our organisation
3. The Client Services Account Manager will develop and maintain the relationship with clients to drive the customer leads and influencers on any given opportunity engagement and to build the pipeline of opportunities from the relationships within the specific Account.
Client Services Account Manager Duties and Responsibilities:
- Achievement of a mix of strategic, consultative and relationship selling where appropriate, and the person will be expected to create, nurture and grow relationships within their assigned area to deliver business.
- Team-work with Technology Sales teams, Pre-Sales teams and Commercial teams to ensure a positive outcome.
- Understanding and development of a range of strategies to respond to the customer proposition/offer and the competitive environment.
- Develop an account penetration strategy at an appropriate level to deliver both short term and long term engagements
- Leverage relationships with larger ZTE teams to ensure that ZTE proposition is presented to proactively develop incremental business opportunities
- Preference given to those who currently reside in target work locations
- Challenge current business thinking of requirements and how those requirements can be presented to Client’s advantage
Client Services Account Manager Requirements and Qualifications:
- Minimum 5 (Account Management) or 10 years (Account Director) direct sales experience selling telecoms IT and/or infrastructure solutions into a global mobile operator/carrier and preferably a tier one carrier group organization; proven demonstrable success
- Highly developed negotiation skills
- Existing relationships highly desired
- A degree or equivalent
- Speaking French is a must and good in both English speaking and writing.
- Ability to translate technical solutions into business and financial benefits to a customer – what the solution does for the customer rather than what the technology contains
- A self-starter who leads by example
- Comfortable with dealing with all levels of customer
- High level of presentation skills to convey the commercial solution
- Self-reliant and self starting/proactive
- Follows a structured process
- Ability to travel to Globally when/if necessary
- A clear stakeholder engagement approach supported when necessary with a clear communication plan
- Effective influencing of external customers and internal stakeholders