Job Summary: 

• Engage in community and industry forums to identify high-value clients to attract to the platform as VIPs and Market Makers
• Support and accelerate the onboarding of Institutional and High Net Worth customers from initial contact through the compliance review process, including reviewing documents such as articles of incorporation and proof of assets
• Build high quality relationships with a set of customers, using multiple channels, to ensure API connections are stable, solicit feedback on products, discuss future platform enhancements and offerings
• Champion customer needs by analyzing trends in customer issues and suggesting improvements to processes, policies, and product to engineering and product teams
• Drive continued wallet share growth and increased trading volume through incentive programs, marketing campaigns, and proactive outreach
• Navigate customer accounts, research and review policies, and communicate effective solutions via video calls, telephone, email, and group text chat solutions
• Strategize with marketing and product teams to scope and prioritize new features
• Create client Excel spreadsheets and create Proposals
• Burning desire to help scale a revolutionary company in a revolutionary space
• Troubleshoot and discover solutions quickly and effectively
• Compile, interpreting and presenting analytical information

Skills on Resume:

• Client Engagement (Soft Skills)  
• Onboarding Support (Hard Skills)  
• Relationship Building (Soft Skills)  
• Customer Needs Analysis (Hard Skills)  
• Growth Strategy (Hard Skills)  
• Account Navigation (Hard Skills)  
• Feature Prioritization (Hard Skills)  
• Problem-Solving (Soft Skills)  

Job Summary: 

• Patiently, politely, and professionally guiding clients with step-by-step instructions to set up OTT accounts, learn and use data dashboards, access learning tools and follow industry best practices.
• Working with OTT internal constituents to ensure new clients’ business information is accurately added to all necessary systems in a timely manner and monitored regularly.
• In collaboration with OTT’s Digital Performance team, regularly reviewing clients’ digital advertising and marketing data and clearly delivering improvement recommendations.
• Recording and attending to client requests in a timely fashion, and enlisting assistance from other OTT departments 
• Communicate client advertising budget changes and assist with the billing process 
• Building and maintaining strong, positive, long-lasting relationships with clients.
• Identifying new opportunities to grow a client’s business and/or OTT’s business.
• Using all of OTT’s business management and communication platforms to keep stakeholders informed, tasks assigned, and projects well managed.
• Leading collaborative projects to continually improve business, processes, and client services
• Create new Employee Worksheets and prepare enrollment packages
• Handle new group quotes and RFPs

Skills on Resume: 

• Client Guidance (Soft Skills)  
• Business Information Management (Hard Skills)  
• Data Analysis (Hard Skills)  
• Request Management (Soft Skills)  
• Budget Communication (Soft Skills)  
• Relationship Building (Soft Skills)  
• Opportunity Identification (Soft Skills)  
• Project Management (Hard Skills)  

Job Summary: 

• Forge a strong relationship with clients who will own all aspects of the Services relationship and be the day-to-day contact
• Deliver optimal client service as it relates to influencer industry insights, influencer campaign analysis, influencer marketing best practices, and strategic recommendations
• Stay up-to-date on the latest industry trends and innovations in the social realm, and provide clients with insights that will enhance influencer marketing efforts
• Provide big-picture recommendations on how to improve CreatorIQ's partnership with the client
• Post-campaign analysis reports will be conducted by analyzing influencer campaign data in order to provide top-notch insights and actionable recommendations to help clients optimize results on future initiatives
• Developing best practices for clients by working with them to understand KPIs and making recommendations based on past performance and in-depth knowledge of the Influencer Marketing industry
• Influencer recommendations will be conducted via the influencer marketing software solution's Discovery feature
• Develop benchmarks for clients based on campaign results which will be used to measure future performance
• Handle client membership, new enrollment, billing, late payment, and claims issues
• Assist employees and dependents with insurance issues.
• Blockchain transactions work, upcoming token projects and sharing industry best practices
• Speak intelligently about how APIs work, connection issues, troubleshooting latency delays with engineering and recommending solutions
• Monitor, and help to resolve, VIP interactions and inquiries during days, nights and weekends on a rotating basis with team members

Skills on Resume:

• Client Relationship Management (Soft Skills)  
• Influencer Marketing Expertise (Hard Skills)  
• Trend Analysis (Hard Skills)  
• Strategic Recommendations (Soft Skills)  
• Data Analysis (Hard Skills)  
• Best Practices Development (Hard Skills)  
• Technical Knowledge (Hard Skills)  
• Issue Resolution (Soft Skills)  

Job Summary: 

• Act as the day-to-day named point of contact for a list of client accounts
• Drive partnership value by developing an understanding of the client business, technical challenges, capabilities, and goals, as well as the advertising technology industry and competitive landscape
• Provide support in handling internal operational tasks and projects, including reporting, data gathering, and campaign troubleshooting
• Own researching, planning, trafficking, execution, and optimization of digital marketing campaigns on behalf of Lassos managed service clients
• Consistently monitor and analyze campaigns to ensure full delivery and performance expectations are met
• Communicate buying strategies, testing and outcomes, and new opportunities through strong storytelling and data-driven analysis
• Leverage expertise to improve best practice documentation and client-facing articles
• Escalate client feedback to product and engineering teams

Skills on Resume:

• Account Management (Soft Skills)  
• Campaign Management (Hard Skills)  
• Data Analysis (Hard Skills)  
• Reporting (Hard Skills)  
• Communication (Soft Skills)  
• Problem-Solving (Soft Skills)  
• Research (Hard Skills)  
• Technical Expertise (Hard Skills)