CLIENT SERVICES ACCOUNT MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Nov 04, 2024 - The Client Services Account Manager brings extensive experience in influencer marketing and SAAS platforms, with strong analytical skills in tracking campaign performance. Proficient in PowerPoint and Excel, including advanced functions like Pivot tables and VLOOKUP, ensuring data-driven insights for client success. Excels in managing complex client relationships, thrives in a startup setting, and is dedicated to creating seamless processes and delivering client satisfaction.

Essential Hard and Soft Skills for a Standout Client Services Account Manager Resume
  • Influencer Marketing
  • SAAS Platform Proficiency
  • PowerPoint Expertise
  • Excel
  • Data Analysis
  • Project Management
  • CRM Software Proficiency
  • Social Media Analytics
  • KPI Development
  • Client Reporting
  • Communication
  • Relationship Building
  • Problem-Solving
  • Adaptability
  • Client Focus
  • Time Management
  • Strategic Thinking
  • Team Collaboration
  • Attention to Detail
  • Proactive Mindset

Summary of Client Services Account Manager Knowledge and Qualifications on Resume

1. BA in Marketing with 4 Years of Experience

  • Have excellent telephone skills to carry out meaningful research and be able to gain information from clients
  • Able to look at and understand business records, reports & financial information, create reports and update the internal CMS system
  • Excellent time management skills in order to plan and organize tasks effectively, taking a structured and methodical approach to achieving outcomes with strong attention to detail
  • Outstanding negotiation skills are essential together with the ability to resolve issues and address complaints
  • Strong computer and IT skills to include data processing, typing and internet research abilities with good knowledge of Microsoft Word, Excel, and Outlook
  • Proven ability to gather and collate information using appropriate questioning techniques
  • Able to consider a range of possible options before making clear, timely, justifiable decisions as well as review decisions in the light of new information and changing circumstances

2. BA in Business Administration with 7 Years of Experience

  • Demonstrated account management or consulting experience
  • Strong organizational skills
  • Strong project management skills
  • Ability to adapt to a changing environment
  • Exceptional interpersonal and communication skills
  • Proficient in Microsoft Office suite - strong PowerPoint and Excel skills critical
  • Excellent analytical and problem-solving skills
  • Experience mentoring/counseling others
  • Customer Service experience

3. BA in Communications with 5 Years of Experience

  • Account management experience/servicing experience in healthcare
  • Business project management experience
  • Public speaking experience
  • Medicare insurance experience
  • Experience working at a client site
  • Experience in IT Sales Support - ideally Software Licensing
  • Good attention to detail
  • Experience managing the customer ordering lifecycle
  • The ability to meet deadlines
  • Great communication skills

4. BA in Advertising with 2 Years of Experience

  • Experience working within a based digital marketing agency and
  • Digital account management role with experience working across multiple accounts with varying budgets.
  • Possess strong and professional communication (both verbal and written) and an ability to exchange information with others clearly and concisely.
  • Knowledge across Affiliate, PPC, Mobile Display, and Social Media advertising.
  • Basic understanding of technical integrations.
  • Able to manage multiple accounts with strict deadlines.
  • Deliver excellent service and advice to clients.
  • Excellent written and vocal communication.
  • Proficient in Microsoft with a particular focus on Excel

5. BA in Public Relations with 6 Years of Experience

  • Experience in influencer marketing, SAAS platform experience
  • Proficient in PowerPoint and Excel, knowledge of Pivot tables and VLOOKUP 
  • Strong understanding of analytics, measurement, and tracking quantitative and qualitative success on influencer campaigns
  • Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
  • Have a proven track record of successfully managing complex relationships and have helped to cultivate new initiatives from these relationships
  • Fluency in influencer marketing and social media platforms
  • Should have a passion for solving client challenges and a commitment to client delight
  • Comfortable working in a startup environment, creating organization and processes where none may already exist

6. BA in Marketing with 4 Years of Experience

  • Experience in digital advertising and/or marketing
  • Experience serving clients/customers over the phone, through email and video conferences
  • Basic understanding of paid digital advertising and SEO
  • Strong presentation and writing skills
  • Keen attention to detail
  • Able to overcome objections
  • Ability to remain cool and calm under pressure
  • Thrive in a team-oriented and fast-paced environment
  • Deliver persuasive recommendations
  • Stellar time-management and task prioritization
  • Proficiency in Google docs, sheets and slides, and or Word, Powerpoint and Excel