Published: May 26, 2025 - The Chief Operating Officer oversees loan traffic flow across regional teams to ensure efficient practices and seamless service continuity while collaborating with department managers and executive leadership. This position provides tailored operational reporting to diverse audiences, supports loan quality standards, and facilitates training to enhance expertise across branches and underwriting. This role partners with risk, capital markets, and finance leaders to manage loan issues, optimize profitability, and maintain business continuity plans for uninterrupted loan operations.

Tips for Chief Operating Officer Skills and Responsibilities on a Resume
1. Chief Operating Officer, Alpine Tech Solutions, Bozeman, MT
Job Summary:
- Serve as a management liaison to the Fund Board on grant-making and operations
- Oversee fiduciary responsibilities of the Board in conjunction with the Impact Fund Secretary
- Keep the Board apprised of progress toward goals, effectively communicate and present critical governance and financial matters, including at board of directors meetings
- Develop and/or oversee the preparation and presentation of grants, initiatives and leadership requests and reports to be considered for Board action
- Lead operations of a lean, agile foundation, developing the Fund’s capacity to scale its grant-making impact
- Develop and manage grant grant-making budget to facilitate strategic goals and ensure the required annual distribution
- In coordination with legal counsel, draft/review complex grant agreements, particularly to mitigate risk regarding self-dealing and expenditure responsibility, and facilitate the Fund’s grant making by advising staff on how to address and find solutions as questions arise
- Serve as a strategic partner to programmatic leads to ensure a strong grant portfolio and board recommendations
- With advice from legal counsel, oversee all risk management matters and ensure systems and processes are in place to comply with laws applicable to private foundations, including IRS lobbying, state and local lobbying laws, self-dealing and campaign intervention regulations.
- Partner with Finance, Tax, Compliance and Legal.
- Improve administrative and operational accounting services such as grants payment processing, accounts payable, and financial reporting.
- Assist with drafting policies, presentations, reports, and correspondence
- Ensure strong monitoring and evaluation practices to drive rigorous, data-based recommendations to the Fund Board and Management
Skills on Resume:
- Board Liaison (Soft Skills)
- Fiduciary Oversight (Hard Skills)
- Communication Skills (Soft Skills)
- Report Preparation (Hard Skills)
- Operational Leadership (Soft Skills)
- Budget Management (Hard Skills)
- Legal Compliance (Hard Skills)
- Risk Management (Hard Skills)
2. Chief Operating Officer, HarborView Logistics Group, Mobile, AL
Job Summary:
- Serve as lead on business unit corporate philanthropy matters, overseeing the administration and compliance process of business charitable contributions that are not funded through the Impact Fund or the Center
- Lead and manage cross-functional initiatives and projects across the portfolio and with the leadership team
- Forecasts, tracks and evaluates philanthropic contributions across the Company
- Guide organizational policies in support of the Company’s global strategy of “Doing Well by Doing Good.”
- Partner with the President and EVP of CFIG and SVP Sustainability to develop strategic priorities and objectives for CFIG&S
- Advise the Center President, Mastercard Vice Chair and other key members of senior management on financial planning, budgeting, cash flow, and policy matters
- Develop and oversee the implementation of a roadmap to ensure alignment of initiatives across the company
- Upgrade and implement an appropriate system of policies, internal controls, and procedures to promote maximum efficiency and adhere to Mastercard policies
- Develop relevant internal and external relationships and leverage business capabilities to empower staff with the resources they need to successfully complete initiatives
- Liaison with internal partners, including Human Resources, Legal, and Compliance, to enable staff to efficiently and effectively execute its goals and objectives
- Provide a strong day-to-day leadership presence for all staff and promote a culture of high performance and continuous improvement that values learning and a commitment to excellence
- Evaluate business performance with a high degree of scrutiny
- Manage and monitor the company's data/analytical strategies as well as identify new opportunities, risk areas, and areas of improvement
Skills on Resume:
- Corporate Philanthropy (Hard Skills)
- Project Management (Hard Skills)
- Financial Planning (Hard Skills)
- Strategic Guidance (Soft Skills)
- Policy Development (Hard Skills)
- Cross-functional Leadership (Soft Skills)
- Relationship Building (Soft Skills)
- Data Analysis (Hard Skills)
3. Chief Operating Officer, Crescent BioSystems Inc., Little Rock, AR
Job Summary:
- Work as the “right hand” to the CEO to help build/maintain an engaging company culture that ensures employee engagement, retention and core values are being upheld
- Collaborate with the CEO and the Leadership Team in setting and driving the organizational vision and operational strategy
- Act as “Integrator” for the company, taking personal accountability for ensuring the vision is executed on effectively across the organization
- Always have an eye towards profitability, ensuring margins are maximized across all business units
- Manage, mentor and coach the Leadership Team with the core disciplines of Paid Media, Creative, Technology, SEO and Analytics rolling up into per view
- Help define and oversee the company’s approach to business intelligence and the critical operational KPIs that speak to progress on current goals and future vision benchmarks
- Ensure employee productivity objectives are met while building a highly engaged and inclusive culture
- Oversee high-level staffing strategy leveraging full-time, contractor and partner strategies to fill execution needs alongside agency growth, working with department leaders to implement
- Oversee HR to ensure effective recruiting, training, professional development and performance management
- Adhere to company, federal, state, and local business requirements, enforcing compliance and taking action
- Manage the day-to-day office operations
- Support the CEO and wider team by providing operational leadership
- Review and analyse investment data
- Use interpersonal skills to effectively liasie with internal and external stakeholders to build and maintain productive and supportive relationships
Skills on Resume:
- Executive Support (Soft Skills)
- Organizational Vision (Soft Skills)
- Profitability Focus (Hard Skills)
- Team Mentoring (Soft Skills)
- Business Intelligence (Hard Skills)
- Employee Engagement (Soft Skills)
- HR Oversight (Hard Skills)
- Stakeholder Liaison (Soft Skills)
4. Chief Operating Officer, Silver Ridge Manufacturing, Fort Collins, CO
Job Summary:
- Advise the Group CEO on matters, both strategic and operational in support of the delivery of the organisation’s strategy, its objectives and vision.
- Partner with the Executive Management team to accomplish short and long-term operational goals.
- Work with the Board of Trustees and executive team to ensure that appropriately transparent and robust reporting is in place to ensure optimal service delivery.
- Develop and maintain the Group’s operating model and processes to assure high quality, agile, robust, and resilient internal operations.
- Provide functional leadership for Group shared service operations, IT, payments, data, and business change and to support all Group subsidiaries to enable effective and efficient performance.
- Contribute to the development of the Group strategy by embedding and leading a Group strategy planning framework for all Group operations to ensure that the Group achieves its short and long-term objectives.
- Plays a supportive role across the Executive team, focused on developing a winning team mentality and ensuring peer success
- Control operational budgets to ensure that the Group has the resources required to meet its objectives within agreed financial parameters and to maintain the financial and operational resilience of the Group.
- Foster a customer-centric culture dedicated to finding new and innovative ways to serve diverse stakeholder groups and maximise impact.
- Partner with the leadership team to review and facilitate process and operational improvements related to hospital performance.
- Supports initiatives and takes actions to expand access to care and promote population-based care.
- Ensures a high level of patient satisfaction, employee satisfaction, and physical satisfaction.
- Provides executive leadership for key organizational projects, working in partnership with stakeholders
Skills on Resume:
- Strategic Advising (Soft Skills)
- Operational Leadership (Soft Skills)
- Transparent Reporting (Hard Skills)
- Process Development (Hard Skills)
- Budget Control (Hard Skills)
- Customer Focus (Soft Skills)
- Team Building (Soft Skills)
- Project Leadership (Soft Skills)
5. Chief Operating Officer, Greenwave Environmental, Eugene, OR
Job Summary:
- Provide leadership and direction to geographically dispersed clinics and corporate administrative support functions.
- Motivate and lead a diverse management team.
- In collaboration with the CEO, President and other members of senior leadership, develop and implement strategic plans and monitor progress toward achieving operational goals and objectives.
- Establish and oversee controls to monitor and enhance operational efficiencies.
- Identify gaps in functional operations and cross-functional interactions and implement corrective actions.
- Identify risks, threats, and opportunities for the business and identify strategies to address them.
- Drive measurement and accountability to ensure achievement of plans, goals, and objectives.
- Drive future growth through site selection, facility development, and new clinic openings.
- Participate in negotiations with payers and vendors to achieve maximum financial returns.
- Serve as company representative to the media and industry
- Ensure effective and efficient planning and successful project implementations that achieve on-time and on budget targets.
- Exemplifies the faith-based philosophy of Adventist HealthCare in organizational interactions
- Embraces the AHC mission and vision and contributes to creating a healing environment.
Skills on Resume:
- Leadership Direction (Soft Skills)
- Team Motivation (Soft Skills)
- Strategic Planning (Hard Skills)
- Operational Controls (Hard Skills)
- Risk Management (Hard Skills)
- Accountability Driving (Soft Skills)
- Financial Negotiation (Hard Skills)
- Project Management (Hard Skills)
6. Chief Operating Officer, Solara Health Partners, Durham, NC
Job Summary:
- Keep abreast of all current federal, state and regulatory requirements governing the business of the organization, maintain a proactive stance, in collaboration with the Director of Risk Management and the company’s strategic compliance partners, to ensure regulatory and investor compliance throughout operational functions
- In collaboration with the Director of Risk Management, ensure company operational policies are reviewed annually for compliance and relevance, updated and ratified by the Board of Directors and disseminated throughout the organization to include necessary implementation and training activities for successful integration into the company
- Assist the Director of Risk Management in audit requirements and any required remedies, to include QC findings that are relevant to loan operations
- Remain informed of GSE requirements and assist Executives as needed to fulfill the necessary requirements to remain active with GSE partners
- Ensure warehouse lines are managed and adequate to fulfill loan funding needs
- Collaborate with the Secondary Marketing Department in regards loan products, product rollout, and delivery, ensuring operational staff are trained to meet the product requirements for successful delivery to investors
- Actively participate and collaborate with senior management in the development of the company’s strategic objectives, long-term and short-term goals and effective and timely implementation
- Participate in regular Executive meetings, working collaboratively with other Executives and staff to identify and implement consistent and effective approaches to improve the day-to-day business.
- Coordinates loan operations staff in all applicable duties and assignments needed to ensure timely, accurate corporate processing, underwriting, shipping, funding, closing, post close and purchase clearing, in accordance with established policies and processes relative to the mortgage Industry, implementing measures to improve performance and increase efficiency
- Oversee operational staff, to include but not limited to, performance evaluations, coaching, training, regular staff meetings, schedules, promotion and discipline
- Measure and analyze both team and job family productivity and quality, continually driving operational efficiency and excellence, improving and maintaining industry-leading turn times, with an eye toward managing staff and production through the ebb and flow of loan volumes
Skills on Resume:
- Regulatory Compliance (Hard Skills)
- Policy Management (Hard Skills)
- Audit Assistance (Hard Skills)
- Loan Operations (Hard Skills)
- Strategic Collaboration (Soft Skills)
- Team Coordination (Soft Skills)
- Performance Management (Soft Skills)
- Operational Efficiency (Hard Skills)
7. Chief Operating Officer, Red River Software Solutions, Fargo, ND
Job Summary:
- Direct loan traffic flow throughout the regional teams to ensure the most efficient practices are implemented for optimal service levels to the branches, collaborating with department managers to ensure end-to-end continuity throughout the teams
- Provide operational reporting in an appropriate way for different audiences for example to the Board of Directors, so they understand the significant operational and performance trends, to business heads to ensure they are aware of operational activity relevant to parts of the business and to individuals to understand accountability for individual responsibilities
- Collaborates with the CEO and Director of Risk Management regarding repurchases and other loan-level issues requiring rebuttal or legal assistance
- Work in collaboration with the Director of Capital Markets to understand the impact of operational functions on market commitments and make adjustments for optimal profitability
- Promote professionalism, teamwork, communications and problem resolution between branches, support departments and operations staff for outstanding customer service and professionalism
- Assist in the successful onboarding of new branches as relates to loan operations for a positive transition into a business model
- Ensure non-negotiable loan quality standards are met or exceeded when a file is submitted for underwriting
- Recommend and facilitate remedial training of branches, processors or other staff members to raise the level of expertise
- With the assistance of Underwriting Management, ensure that underwriting is adequately staffed and that the Underwriting Pilot Program is successful in developing and advancing the underwriting quality and staffing within the organization
- Serves with the CEO and Underwriting Manager(s) to evaluate the viability of loan files, escalated for second review by Branch Management
- Monitors the insuring of all FHA, VA and RD loans
- Assist the CFO in the formulation of the annual Operations Department budget including reviewing, approving and submitting all Operation Center bills in accordance with procedures, to the Accounting Department for payment.
- In collaboration with Executive Management, develop and test the comprehensive business continuity plan to ensure minimal disruptions to loan operations
Skills on Resume:
- Loan Operations (Hard Skills)
- Operational Reporting (Hard Skills)
- Cross-functional Collaboration (Soft Skills)
- Profitability Analysis (Hard Skills)
- Team Communication (Soft Skills)
- Training Facilitation (Soft Skills)
- Underwriting Oversight (Hard Skills)
- Business Continuity (Hard Skills)
8. Chief Operating Officer, Zenith AgriTech Co., Des Moines, IA
Job Summary:
- Engage existing clients to ensure the quality of services and customer retention
- Lead a talented team of mid-level managers over the Professional Services Division and Managed Services Division to achieve collaboration across Divisions, achieve team KPI’s and scale the business with quality.
- Provide sales enablement and support with the Consulting Team to convincingly convey strength, value, and credibility in the Mindsight Services Organization to help convert prospective clients.
- Budgetary planning and P&L responsibility over Operations.
- Work collaboratively with the CTO in identifying and evaluating high-value technology solutions and a strategy to deliver/support those solutions.
- Develop and effectively implement new solutions to extend the Service Catalog and create efficiencies utilizing the latest in automation, analytics, and AI.
- Work closely with the Senior Management team in defining corporate strategy, setting corporate policy and processes, and ensuring Mindsight continues to serve clients with Excellence, Relevance, and Integrity.
- Designing and implementing business operations.
- Establishing policies that promote company culture and vision
- Overseeing the operations of the company and the work of executives
- Produce an annual operation forecasting report and strategy
- Oversee and evaluate day-to-day operations
- Identify new market opportunities to accelerate growth
- Present operational strategy recommendations to the CEO based on market research
Skills on Resume:
- Client Engagement (Soft Skills)
- Team Leadership (Soft Skills)
- Sales Enablement (Hard Skills)
- Budget Planning (Hard Skills)
- Technology Strategy (Hard Skills)
- Operational Design (Hard Skills)
- Market Research (Hard Skills)
- Strategic Presentation (Soft Skills)
9. Chief Operating Officer, Bluestone Engineering Services, Tulsa, OK
Job Summary:
- Drive the company’s operating capabilities to surpass customer satisfaction and retention, and company goals
- In charge and manage the daily operation of frontline staff including the Therapist team and Customer Service team
- Establish policies that promote company culture and vision
- Employ various initiatives to coach employees and to optimize capabilities
- Assess and implement improved processes and new technologies, and collaborate with management regarding the implementation of these improvements
- Commercial farming expert who provides operational leadership for internal and external stakeholders by implementing business strategies, plans, and procedures
- Collaborate with the management team to design and implement the scalable infrastructure of systems, processes, and personnel to meet company objectives
- Facilitate creation and execution of operational performance and growth goals by working with key leaders in the development of crop plans, coordination of seed plans, and company equipment decisions
- Motivate and lead a high-performance management team, attract, recruit, and retain required members of the operational team not currently in place
- Provide mentoring for management development and succession planning
- Driving business development activity consistent with the Group’s growth strategy
- Implement effective KPIs for operations and develop initiatives to achieve them
Skills on Resume:
- Operational Leadership (Soft Skills)
- Team Management (Soft Skills)
- Policy Development (Hard Skills)
- Process Improvement (Hard Skills)
- Agricultural Expertise (Hard Skills)
- Infrastructure Design (Hard Skills)
- Mentorship Coaching (Soft Skills)
- KPI Implementation (Hard Skills)
10. Chief Operating Officer, Orion Medical Devices, Manchester, NH
Job Summary:
- Direct 4 sub-department managers to achieve optimized results through the team
- Create new practices to develop processes
- Update existing processes, leverage technology and enable the team to implement improvement
- Exceed goals on a consistent basis by using strong interpersonal communication
- Train, develop, mentor and evaluate team members effectively
- Affect firm-wide decisions at weekly Leadership Team meetings with AdviceOne Directors
- Attend quarterly off-site Leadership Team meetings to develop company's quarterly and annual goals and objectives
- Oversee and manage the following areas within the firm, including client service, account management, account trading, paperwork creation and processing and resource management
- Assisting the board in setting the strategic direction of the business and identifying clear plans of how to execute that strategy
- Operational responsibility for budgets and commercial objectives
- Develop and implement a sales strategy across the operating companies to ensure the Group identifies a clear path to aggressive growth
- Enhance market penetration through creative promotional activities
Skills on Resume:
- Team Leadership (Soft Skills)
- Process Development (Hard Skills)
- Technology Utilization (Hard Skills)
- Interpersonal Communication (Soft Skills)
- Mentoring Skills (Soft Skills)
- Strategic Planning (Hard Skills)
- Budget Management (Hard Skills)
- Sales Strategy (Hard Skills)
11. Chief Operating Officer, Prairie Ridge Robotics, Lincoln, NE
Job Summary:
- Provide strategic thought leadership to design and implement a variety of business strategies, plans and procedures that enable Take2 to diversify capabilities and maintain a highly efficient business.
- Utilize industry best practices, collaborate with the leadership team in setting and driving organizational vision, operational strategy and hiring needs.
- Establish policies and procedures that promote company culture and vision
- Lead Take2’s Shared Services Operations business unit to including Finance & Accounting, Marketing, Contracts, Facilities, Human Resources, Security, Employee Experience, Communications and Business Operations Support Services/Data Analytics.
- Manage, develop and train an operations team of 15-25 people, and develop training plans for the Take2 workforce.
- Serve as a “Chief People Lead” at Take2, ensuring the shared operational services meet or beat defined SLAs to employees, clients and other business units.
- Translate strategy into actionable goals and measures for the company, teams and individuals.
- Develop reporting capabilities that monitor company, team and individual performance SLAs and KPIs.
- Maintain and build trusted relationships with key customers, clients, partners, and stakeholders.
- Ensure effective recruiting, onboarding, professional development, performance management and retention.
- Ensure company compliance with all Federal, state, local and security provisions for commercial and Federal contracting services.
Skills on Resume:
- Strategic Leadership (Soft Skills)
- Policy Development (Hard Skills)
- Team Management (Soft Skills)
- Operational Oversight (Hard Skills)
- People Leadership (Soft Skills)
- Performance Reporting (Hard Skills)
- Relationship Building (Soft Skills)
- Compliance Management (Hard Skills)
12. Chief Operating Officer, Horizon Bridge Partners, Bismarck, ND
Job Summary:
- Ensure organizational performance against best-in-class programs and financial targets.
- Proven track record of outstanding performance in a complex environment.
- Strong financial management skills, experience with developing and monitoring program budgets, and familiarity with U.S. Government regulations
- Implement continuous process improvement throughout the organization.
- Work well both internally and externally with clients and other vendors in achieving mission success and is committed to providing quality services.
- Express key ideas and obtain tangible feedback from cross-functional team members and stakeholders.
- Identify risks and problems and be able to conduct qualitative and quantitative analysis to generate and evaluate alternatives and to make recommendations.
- In the first 30 days, the candidate will develop and start the execution of a detailed integration plan.
- Complete an organizational assessment and recommendations for the company's next steps.
- Define KPIs for the team and a method to report on KPIs.
- Identify areas for improvement, alignment, organizational efficiency and the timeline for companywide implementations.
Skills on Resume:
- Performance Management (Hard Skills)
- Financial Management (Hard Skills)
- Process Improvement (Hard Skills)
- Client Collaboration (Soft Skills)
- Communication Skills (Soft Skills)
- Risk Analysis (Hard Skills)
- Integration Planning (Hard Skills)
- KPI Development (Hard Skills)
13. Chief Operating Officer, Echo Valley Design Group, Missoula, MT
Job Summary:
- Drive business and increase revenue by identifying and developing new business opportunities and building and expanding the presence of the company.
- Installing and commissioning as well as conducting tests & inspections to ensure operational effectiveness of utilities and equipment.
- Overall management of the project which includes Erection & Commissioning, Operation & Maintenance, Material Management, Environmental Management, Commercial, Statutory & liaising activities
- Establishing Operation and Maintenance system, Maintenance Planning, Operation Efficiency, Energy Conservation, Fuel Management and Pioneering the total quality movement, and Environment Management.
- Coordination with EPC Contractor, Sub-Contractor also Owners' Engineers at site for completion of the project with agreed performance parameters and as perthe scheduled time.
- Responsible for hiring and setting up of total Manpower of EPVTL Plant Site.
- Maintaining a harmonious relationship with all Investors and Lenders.
- Constitute standard operation and maintenance procedures of the plant.
- Leading, monitoring & mentoring the performance of team members to enhance efficiency in operations and to achieve individual & group targets, along with employee satisfaction.
- Lead and direct day-to-day operations of the company to ensure reliable performance.
- Providing leadership and direction to the team to ensure the organization's strategic plan is translated into tactical goals and objectives that guarantee performance objectives are met or exceeded.
Skills on Resume:
- Business Development (Hard Skills)
- Commissioning Tests (Hard Skills)
- Project Management (Hard Skills)
- Maintenance Planning (Hard Skills)
- Stakeholder Coordination (Soft Skills)
- Team Leadership (Soft Skills)
- Operational Efficiency (Hard Skills)
- Strategic Direction (Soft Skills)
14. Chief Operating Officer, Trident Materials Corp., Wichita, KS
Job Summary:
- Generate sustainable revenues while ensuring an optimum balance between client needs and organizational objectives.
- Responsible for profit by maximizing revenue generation.
- Design and implement specific local business plans in line with the group strategy and various divisions including P& L responsibility.
- Develops and manages the divisional budget in order to ensure optimal resource utilization.
- Responsible for managing relationships across all industry sectors in Corporates, Public Sector and Government.
- Strategize & Implement new processes for managing better customer relationships
- Establish strategic alliances, tie-ups with financially strong and reliable partners to develop network and increase reach & market penetration across geography
- Spearhead the development, communication and implementation of effective growth strategies and processes.
- Ensure full compliance with the existing policies of the government and the organization.
- Maintain a thorough knowledge of regulatory standards, laws, and company policies.
- Maneuvering all Business development-related escalations.
- Support, guide team members on all business development-related activities to handle all client-related escalations.
- Coordination with the Managing Director OF EPVTL.
Skills on Resume:
- Revenue Generation (Hard Skills)
- Profit Maximization (Hard Skills)
- Budget Management (Hard Skills)
- Relationship Management (Soft Skills)
- Strategic Alliances (Hard Skills)
- Growth Strategies (Hard Skills)
- Regulatory Compliance (Hard Skills)
- Team Guidance (Soft Skills)
15. Chief Operating Officer, NewPoint Energy Solutions, Dover, DE
Job Summary:
- Collaborate with team managers to develop key activities and assist in the annual budgeting process.
- Work with the business owner to develop a strategic staffing plan, manage the recruiting and hiring process, handle compliance issues, oversee audits, coordinate staff training, and manage equipment and facilities maintenance.
- Drive innovation and continuous improvement of people, systems and processes
- Broad discipline exposure across operations, marketing, sales, and people development
- Lead the operational functions of the business and be the ultimate point of contact to these divisions including finance, sales, engineering, risk, and compliance.
- Strategize and manage the issuing, servicing and collections operations for the business from both financial modeling to operational lead perspectives.
- Utilize both forward-looking and historical data to best manage future product releases.
- Work with the finance team to understand forward requirements for capital allocation at both a working capital and balance sheet level, and develop systems that can help scale staffing requirements alongside the issuing and customer growth in the business.
- Work closely with risk and compliance teams to ensure the company's risk parameters are not breached on issuing and that servicing of customers and reporting of AML/KYC requirements are done in a timely fashion.
- Build strategies to minimize risk in these areas for future issuing and customer acquisition.
- Serve as the point of contact for all major external partners (Mastercard, Banks, Product Partners, etc.) and ensure the company is delivering and improving its relationships with each of the various agreements we have with these companies.
Skills on Resume:
- Budget Collaboration (Hard Skills)
- Staffing Management (Hard Skills)
- Process Improvement (Hard Skills)
- Cross-functional Leadership (Soft Skills)
- Financial Modeling (Hard Skills)
- Risk Mitigation (Hard Skills)
- Partner Relations (Soft Skills)
- Compliance Oversight (Hard Skills)
16. Chief Operating Officer, Blue Canyon Logistics, Reno, NV
Job Summary:
- Set the vision & strategy for the operations team
- Own and develop the logistics value proposition for AMOI and implement together with suppliers and partners and secure the best q-commerce operations in the market
- Be tightly involved in expansion plans, owning the process of creating logistics and operations solutions when AMOI grows and launches in new areas
- Own, develop and collaborate with a partner portfolio of logistics services
- Tightly collaborate with partners and merchants with the goal to create and share, practices
- Lead a team for operational success to secure high quality and capacity throughout the supply chain
- Lead the support team and secure a world-class customer experience
- Own AMOIs' sustainability and compliance plan
- Understanding the unit economics costs and developing solutions for this to be more efficient
- Spearhead the future design and further development, communication and implementation of the operating model, including product development, technological infrastructure and key stakeholder & supplier management to drive business transformation initiatives with the aim to deliver significant and sustainable improvement in the efficiency, scalability and performance of all key operations.
- Ensure business operations & service delivery comply with all current and incoming legislative and regulatory requirements, and that group risk management and compliance frameworks are continuously controlled.
- Provide day-to-day leadership and team management with the aim to further extending the entity as a customer-centric and digitally enabled leading specialist MDA provider.
Skills on Resume:
- Strategic Vision (Soft Skills)
- Logistics Management (Hard Skills)
- Expansion Planning (Hard Skills)
- Partner Collaboration (Soft Skills)
- Best-Practices Sharing (Soft Skills)
- Team Leadership (Soft Skills)
- Customer Experience (Soft Skills)
- Sustainability Compliance (Hard Skills)
17. Chief Operating Officer, Falcon Ridge Automation, Sioux Falls, SD
Job Summary:
- Formulate and participate in the formulation of effective, successful Strategy to constantly increase the market share of the Company.
- Manage the Retail Operations of the Company and ensure the highest level of customer service and shopping experience at all times.
- Achieve Sales and Margin targets set by the Management across all stores and categories.
- Implement effective and the best Inventory Management practices and meet the targets set by the management for the inventories in all stores.
- Build a strong team of Store managers & the retail staff in coordination with HR.
- Lead, Guide and Manage Retail Stores to achieve the targets set by the Management.
- Manage the sub-brands of the company by the Management from time to time.
- Manage the Retail Store Operations as per the Store Operations Manual & other Policies/Procedures of the Company.
- Work closely with the CEO and the Regional team to create an annual operating plan that is in line with the long-term strategic plan.
- Up to date with all the rules and regulations that might affect the business and the bank-wide.
- Ensuring the day-to-day operations meet the agreed-upon goal and always thinking of continuous improvement.
- Supervise, mentor, and monitor all activities under the scope of Operational.
- Collaborate with the management team to develop and implement plans for the operational infrastructure of the system, processes, and personnel.
Skills on Resume:
- Strategic Planning (Soft Skills)
- Retail Management (Hard Skills)
- Sales Achievement (Hard Skills)
- Inventory Management (Hard Skills)
- Team Building (Soft Skills)
- Store Leadership (Soft Skills)
- Brand Oversight (Hard Skills)
- Policy Compliance (Hard Skills)
18. Chief Operating Officer, Ember Grove Analytics, Baton Rouge, LA
Job Summary:
- Oversee and evolve Desmos' HR and Talent functions, in close partnership with Desmos' Equity Steering Committee, to ensure all HR and Talent processes and practices (e.g., recruitment and selection, onboarding and performance management, professional development, compensation, etc.) across the organization are equitable and inclusive, and laser-focused on attracting and retaining the most diverse and most qualified talent possible.
- Advise on annual budget planning and cost analysis to ensure internal resources are being spent appropriately and equitably on staffing, professional development, travel, events/conferences, marketing, and more.
- Liaise with Desmos' outside legal counsel to manage and track all legal matters (e.g., patent applications, contracts, Data Processing Agreement work, etc.)
- Monitor data privacy regulatory changes and advise on policies and practices to ensure the highest levels of data privacy protection, integrity and compliance across the organization.
- Respond to the ongoing evolution of organizational needs
- Reallocate time, resources and priorities to ensure high-impact opportunities (e.g., conferences, offsites, etc.) are seized without jeopardizing long-term priorities
- Oversee and coach the Support (both User support and Curricular Program support), Sales and Partnerships teams, as the company continues to assess the optimal structures of those functional areas
- Hire and manage additional team leads (e.g., HR & Talent, Finance, etc.), as warranted.
- Establish the infrastructure, systems and processes necessary to support scalable growth across the organization, with an eye towards developing internal leadership, and improving knowledge management and communication within and across teams.
- Establish and manage the annual capacity-planning, hiring, goal-setting and goal-tracking processes, working closely with Desmos staff to shape the priorities and direction of the company.
- Advise on practices and manage initiatives to empower productivity among a fully-remote workforce, which including planning company offsite meetings, managing internal communications, and promoting the right tools and policies for daily work.
- Above all else, keep a close pulse on the sustainability of working at Desmos, and relentlessly pursue and implement opportunities, programs and processes that enable Desmos team members to find long-term fulfillment and happiness in careers.
Skills on Resume:
- HR Leadership (Soft Skills)
- Budget Management (Hard Skills)
- Legal Liaison (Hard Skills)
- Data Compliance (Hard Skills)
- Adaptability (Soft Skills)
- Resource Prioritization (Soft Skills)
- Team Oversight (Soft Skills)
- Scalable Infrastructure (Hard Skills)
19. Chief Operating Officer, Ironwood Supply Chain Inc., Anchorage, AK
Job Summary:
- Expand outbound and reverse logistics infrastructure via new warehousing spaces strategically placed for geographic efficiency
- Build internal processes and physical locations that optimize sorting and grading to maximize revenue and sustainability outcomes
- Manage transportation vendors and relationships with the goal of reducing shipping times and costs
- Identify, establish relationships with, and consistently audit recycling partners
- Build supply chain redundancy while lowering costs, increasing lead times and ensuring sustainability and ethical standards are met.
- Hire and manage teams internally and across all locations
- Define and execute traceability standards, reporting and monitoring.
- Spearhead sustainability certifications
- Manage a team of 10+ employees while simultaneously growing the number of employees
- Oversee, track, manage and troubleshoot a multimillion-dollar budget
- Work with the CFO and Owners in creating and implementing the annual growth strategy
- Work with the marketing team and owners in creating and implementing marketing strategy
- Work with the owners in creating and then tracking the annual marketing funnel to meet that year's objectives, troubleshoot any anticipated or actual decline
- Refine and implement the internal management systems
- Properly delegate tasks to ensure the most efficient ROI for each non-billable staff member (this may include outsourcing)
Skills on Resume:
- Logistics Expansion (Hard Skills)
- Process Optimization (Hard Skills)
- Vendor Management (Soft Skills)
- Partner Auditing (Hard Skills)
- Supply Redundancy (Hard Skills)
- Team Leadership (Soft Skills)
- Traceability Standards (Hard Skills)
- Budget Oversight (Hard Skills)
20. Chief Operating Officer, Nova Delta MedTech, Augusta, ME
Job Summary:
- Provide hands-on management of the company’s operations with the ultimate goal of effectively serving client’s needs.
- Develop, implement, and monitor operational policies and procedures, including vendor management.
- Develop and execute strategic and tactical operational plans, budgets, and timelines.
- Develop, monitor, and implement processes required to effectively manage the company's current activities and operations as well as plans for rapid growth.
- Ensure that effective processes are in place so that growth-related enhancements are achieved with minimal disruption to day-to-day activities and client experience.
- Manage operational planning and controls, determine performance goals and customer service needs as the scale grows.
- Oversee internal workflows and organizational development
- Ensure that communication and information flow throughout the organization is efficiently managed to provide current, pertinent, job-related information.
- Manage operations-specific capital budgets, develop and execute strategic and tactical operational plans.
- Oversee all operational staff-related functions for Operations, Customer Care, and ongoing Client Success initiatives.
- Ensure that all company operations comply with federal, state, local, and/or company policies and regulations.
- Prepare all required reports and correspondence efficiently and in a timely manner.
- Hire, train, lead, motivate, and develop the operations team including scheduling and workflow.
- Assign duties and monitor the quality of work to ensure staff conform to organizational policies and procedures.
Skills on Resume:
- Operations Management (Hard Skills)
- Policy Development (Hard Skills)
- Strategic Planning (Soft Skills)
- Growth Execution (Hard Skills)
- Process Optimization (Hard Skills)
- Workflow Oversight (Soft Skills)
- Team Leadership (Soft Skills)
- Regulatory Compliance (Hard Skills)