Job Summary: 

• Managing weekend clinics at least once a month
• Being the point-person for contacts of primarily Chinese-based communication, such as employers
• Conducting research into issues affecting migrant domestic workers
• Actively supporting HELP’s communications and fundraising efforts
• Conducting trainings and presentations in English and Cantonese
• Gives diagnostic impressions and treats adults, adolescents, and families.
• Develops individual treatment plans for patients and documents case records  
• Assists with developing and implementing evidence-based treatment models.
• Maintains regular contact with each assigned patient to monitor responses to services and identify problem areas.
• Providing assistance to HELP’s research projects and community-based programs, such as liaising with clients.

Skills on Resume:

• Clinic Management (Hard Skills)
• Communication Liaison (Soft Skills)
• Issue Research (Hard Skills)
• Fundraising Support (Soft Skills)
• Training and Presentation (Soft Skills)
• Diagnostic Impressions (Hard Skills)
• Treatment Plan Development (Hard Skills)
• Patient Monitoring (Soft Skills)

Job Summary: 

• Conduct regular meetings with residents to assess needs, monitor wellbeing
• Develop a healthy relationship between the resident and the caseworker
• Troubleshoot together and find solutions to barriers, evaluate progress and reshape plan 
• Establish a method of monitoring and evaluation with each resident
• Assess progress and to develop mechanisms together to keep on track 
• Provide a consistent, reliable space for self-assessment and problem solving for the resident
• Based on casework meetings and assessments, discuss relevant services with residents and refer 
• Maintain accurate and up to date information about which actors provide which services, and which might be appropriate for each resident
• Maintain a thorough knowledge and understanding of the Greek Asylum Service, its relevant processes, contact details, requirements etc.
• Liaise with other service providers - employability officers, psychologists, lawyers etc. - to monitor residents progress and support 

Skills on Resume:

• Needs Assessment (Hard Skills)
• Relationship Building (Soft Skills)
• Problem Solving (Soft Skills)
• Monitoring & Evaluation (Hard Skills)
• Progress Assessment (Soft Skills)
• Self-Assessment Facilitation (Soft Skills)
• Service Referral (Hard Skills)
• Asylum Service Knowledge (Hard Skills)

Job Summary: 

• Support residents in interactions with the Greek Asylum Service
• Follow up on residents’ medical status and care, ensuring care/treatment plans are clear and understood by the resident
• Schedule and accompany any bureaucratic appointments (DOY, EFKA, OAED etc.)
• Provide in-house employability support – writing CVs, help with cover letters, job applications and interview preparation
• Keep up to date logs of appointments made, changes in bureaucratic or legal status etc, for the purpose of project MEAL and accountability
• Participate in team Support meetings - caseworker, housing manager, project coordinator and cultural mediator - to continually assess and evaluate the project efficacy, approach, integrity and usefulness. 
• Provide services via methods consistent with the agency’s standards and policies
• Ensure compliance with HIPAA privacy practices
• Adhere to attendance and punctuality policy
• Evaluates and assess patient's behavior, emotional responses, interpersonal relationships, and social conditions.

Skills on Resume:

• Asylum Support (Hard Skills)
• Medical Follow-up (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Employability Support (Soft Skills)
• Log Maintenance (Hard Skills)
• Team Collaboration (Soft Skills)
• Service Provision (Hard Skills)
• HIPAA Compliance (Hard Skills)

Job Summary: 

• Support single site functions as appropriate, depending on location.
• Provide effective and timely customer care to internal and external customers in line with current guidance and best practice.
• Respond to customer enquiries and complaints in writing, by telephone and face-to-face to the appropriate standard and in accordance with established policy and procedural instruction.
• Develop and maintain knowledge of legislation, policy, procedure and security guidelines  
• Complete all work in accordance with the client's Policy, Procedure and Best Practice guidelines.
• Work flexibly and provide support to other operational colleagues / areas 
• Take responsibility for one's own attendance, performance and personal development.
• Assess risk factors/safety issues to reach family and individual level consensus
• Casework counseling to address identified issues/concerns
• Referral to service providers if warranted and participate in Family Team Conferences
• Assess cognitive, physical and emotional wellness of family members

Skills on Resume:

• Site Support (Hard Skills)
• Customer Care (Soft Skills)
• Enquiry Response (Soft Skills)
• Legislation Knowledge (Hard Skills)
• Policy Adherence (Hard Skills)
• Flexible Support (Soft Skills)
• Personal Development (Soft Skills)
• Risk Assessment (Hard Skills)

Job Summary: 

• Provide person-centred impartial advice, information and support to individuals who have links to the horticulture industry across Berkshire, Oxfordshire and Surrey.
• Communicating with individuals via telephone, email, video conferencing and through face-to-face home visits
• Accurately assess people’s situations and identify the best support available
• Agree goals and actions with individuals and families
• Help individuals to access specialist support
• Engagement with families and conduct home visits
• Co-ordinate case management plans to prevent more serious problems from developing or escalating
• Develop and review case management plans with service users
• Provide easy-to-understand information and options to help people to feel can cope and make own informed choices
• Provide generalist advice on a wide range of issues, such as social care, health, benefits, housing and employment.

Skills on Resume:

• Impartial Advice (Soft Skills)
• Communication (Soft Skills)
• Situation Assessment (Hard Skills)
• Goal Setting (Soft Skills)
• Specialist Support Access (Hard Skills)
• Family Engagement (Soft Skills)
• Case Management (Hard Skills)
• Generalist Advice (Soft Skills)

Job Summary: 

• Provide coordination and service as liaison.
• Transport and supervise residents for on and off campus activities, and programs 
• Attend supervision, team meetings, treatment meetings and in service trainings 
• Complete all required on line trainings 
• Develop transition services and programs reflecting campus to community skill development and experience. 
• Programs to include on and off campus activities in the areas of Life skills, leadership, vocation and employment, banking and money management, and animal assisted activities and community service programs.
• Develop curriculum and training materials to facilitate the implementation of transition programs and skill development for the residents. 
• Work with residential staff to facilitate workshops and groups for the residents on a variety of transition topics 
• Conduct outreach to community based businesses and programs to establish opportunities for trainings, special events, internships and jobs. 
• Completes all required documentation and reports and submits on time. 
• Maintain attendance logs and minutes 
• Contributes to the formulation of individual treatment plans for each resident though the submission of written reports, and participation in meetings. 
• Support casework services to youth and families for weekend transition services and discharge planning.
• Adhere to all regulatory and therapeutic guidelines and program policies.

Skills on Resume:

• Service Coordination (Hard Skills)
• Resident Supervision (Soft Skills)
• Meeting Participation (Soft Skills)
• Online Training (Hard Skills)
• Transition Program Development (Hard Skills)
• Curriculum Development (Hard Skills)
• Community Outreach (Soft Skills)
• Documentation (Hard Skills)

Job Summary: 

• Performs all LSP case management related responsibilities
• Connects youth and families to needed services in the community.
• Attends court hearings and makes recommendations in court.
• Liaison between courts and the LSP program
• Documents client contacts and other case required paper work in an accurate and timely manner.
• Works collaboratively with LSP social service and other program staff.
• Participates and attends all required program related meetings and conferences.
• Works effectively with other professionals in the field.
• Maintains knowledge of the juvenile justice system and issues affecting juveniles.
• Supports and participates in the group interaction process.

Skills on Resume:

• Case Management (Hard Skills)
• Service Connection (Soft Skills)
• Court Attendance (Hard Skills)
• Court Liaison (Soft Skills)
• Documentation (Hard Skills)
• Collaborative Work (Soft Skills)
• Meeting Participation (Soft Skills)
• Juvenile Justice Knowledge (Hard Skills)

Job Summary: 

• Casework handling within a customer facing setting OR working within the pensions industry to a level sufficient to demonstrate in-depth knowledge of occupational or personal pension schemes
• Conducting analysis of large amounts of information and identifying key issues to be addressed
• Writing evidence-based outcomes that stand up to scrutiny and challenge
• Working on own initiative and managing a varied caseload within a set quality and time framework
• Developing understanding of new areas of professional knowledge
• Using information technology, such as casework management systems and/or other applications, to manage caseload
• Complaint handling within a regulatory, ombudsman or financial services setting
• Perform to ensure all ACS, OCFS, and Department of Education (DOE) mandates and requirements are met.

Skills on Resume:

• Casework Handling (Hard Skills)
• Information Analysis (Hard Skills)
• Evidence Writing (Hard Skills)
• Initiative & Time Management (Soft Skills)
• Professional Knowledge Development (Soft Skills)
• IT Proficiency (Hard Skills)
• Complaint Handling (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Administering and maintaining client cases
• Interviewing and conducting assessment of clients issues/cases in order to appropriately advise clients by way of WhatsApp, phone calls, or in person
• Liaising with employers, government departments, regulatory bodies, and other NGOs on behalf of clients
• Connecting clients to appropriate external entities, such as other NGOs, pro bono Counsel, or the Duty Lawyer Service, and preparing the appropriate referral documents
• Preparing appropriate correspondence on behalf of clients, including court statements
• Briefing and preparing clients for hearings and conciliation meetings
• Accompanying clients to hearings, conciliation meetings, appointments, and other administrative processes
• Monitoring cases and liaising with clients regarding correspondence received on behalf and on follow-up actions
• Maintaining detailed digital records of client contacts and reporting case management information in a timely and accurate manner
• Providing interpretation and translation assistance in relation to case work

Skills on Resume:

• Client Case Administration (Hard Skills)
• Client Assessment (Soft Skills)
• Liaising with External Entities (Soft Skills)
• Referral Document Preparation (Hard Skills)
• Correspondence Preparation (Hard Skills)
• Client Briefing (Soft Skills)
• Hearing Accompaniment (Soft Skills)
• Digital Record Maintenance (Hard Skills)

Job Summary: 

• Write placement agreements between the resource family and the child or youth at the time of a new placement
• Prepare and maintain case documentation on each youth and resource family according to the agency program manual and State regulations
• Ensuring all written material and computer data entry is completed in a timely manner
• Develop a treatment plan for each child and family within four weeks of placement
• Update treatment plan on a quarterly or semi-annual basis
• Arrange for and coordinate services (i.e. tutors, therapists, medical personnel, recreational activities, etc.)
• Provide resource parent training and support, provide regular in-home supervision
• Maintain contact with all agencies that have an effect on the child’s life while in placement
• Communicate and meet with child’s birth family when clinically 
• Attend and participate in staff meetings and resource parent meetings, support groups and training sessions

Skills on Resume:

• Placement Agreements (Hard Skills)
• Case Documentation (Hard Skills)
• Data Entry (Hard Skills)
• Treatment Planning (Hard Skills)
• Service Coordination (Soft Skills)
• Parent Training (Soft Skills)
• Agency Liaison (Soft Skills)
• Meeting Participation (Soft Skills)

Job Summary: 

• Assisting senior immigration consultant with a full range of applications under the immigration rules.
• Preparing bespoke submission instructions to assist clients filing application forms.
• Liaising with UKVI over the telephone and keeping clients informed of the progress of application.
• Preparing submission on and challenging deportation decisions.
• Drafting forwarding letters, grounds of appeal and judicial review, witness statements etc.
• Keeping up to date with changes to UKVI policies and procedures and cascading knowledge 
• Managing the caseload to ensure that cases are progressed, closed, and billed as appropriate
• Provide assistance on preparing Human rights applications and remedies (appeals, administrative review, judicial review).

Skills on Resume:

• Application Assistance (Hard Skills)
• Client Liaison (Soft Skills)
• Deportation Submissions (Hard Skills)
• Legal Drafting (Hard Skills)
• Policy Updates (Soft Skills)
• Caseload Management (Hard Skills)
• Human Rights Applications (Hard Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Maintain consistent awareness of the case and it’s issues.
• Communicating needed information from the attorneys to the clients
• Working with the birth parent caseworker, and maintaining case notes and documents for the adoption.
• Maintain consistent communication based on client’s position in the program.
• Provide clients with information on the adoption process through counseling 
• Providing additional information to educate them and assist based on needs such as grant information, articles, and profile guidelines and samples
• Coordinate without of state attorneys, agencies, facilitators, and nonprofit organizations depending on clients’ needs
• Coordinate with other client caseworkers, birthmother caseworkers, and ABSA office staff  
• Complete templates for certain client documents as needed, related to the child’s placement, interstate compact, and/or finalization

Skills on Resume:

• Case Management (Hard Skills)
• Legal Documentation (Hard Skills)
• Client Communication (Soft Skills)
• Counseling Techniques (Soft Skills)
• Information Coordination (Hard Skills)
• Interagency Collaboration (Soft Skills)
• Document Preparation (Hard Skills)
• Adoption Process Knowledge (Hard Skills)