Job Summary: 

• Managing own caseload to regulate academies and intervene 
• Monitoring compliance with funding agreements
• Communicating and working collaboratively with internal and external stakeholders
• Analyzing numerical and written data presented about academies and trusts
• Developing and implementing resolution strategies  
• Achieve the required improvements in an academy trust.
• Producing clear and concise recommendations to senior officials about casework, including ministers
• Delivering customer expectations in line with the departmental service level agreements
• Identify opportunities to meet needs and aspirations of people support and carers
• Share knowledge and skills with other Platfform services and partner organizations 
• To develop links with local charities, local businesses, training providers and other specialist support providers in pursuit of project aims.

Skills on Resume:

• Caseload Management (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Data Analysis (Hard Skills)
• Strategy Development (Hard Skills)
• Improvement Achievement (Hard Skills)
• Recommendation Production (Hard Skills)
• Service Delivery (Hard Skills)

Job Summary: 

• Thoroughly interview applicants for financial assistance.
• Type results and relevant information about each interview and each contact with the applicant after the initial interview.
• Prepare a case file and document all pertinent information related to the client.
• Provide information by phone to landlords and utility companies.
• Make appropriate referrals to other social service agencies.
• Answering direct phone lines and returning phone calls in a timely manner.
• Follow all applicable county and department policies
• Ensure that all services are delivered in alignment with Platfform’s values and approaches.
• Attendance, documentation of work, dress and personal appearance, work safety and confidentiality.
• Determining the amount of assistance issued to applicants according to guidelines and issuing purchase orders.

Skills on Resume:

• Applicant Interviewing (Hard Skills)
• Information Typing (Hard Skills)
• Case File Preparation (Hard Skills)
• Information Provision (Hard Skills)
• Referral Making (Hard Skills)
• Phone Communication (Soft Skills)
• Policy Adherence (Hard Skills)
• Assistance Determination (Hard Skills)

Job Summary: 

• Receive/Interview all persons seeking social services assistance
• Determine eligibility for the services provided.
• Authorize services within approved program policy or make appropriate referrals
• Community resources for other services or assistance.
• Distribute emergency food, and assist in the coordination of food drives.
• Maintain case records (hard copy or electronic) per policy on all clients seen in the office
• Distribute bus tokens, cab vouchers, personal care and other essential items
• Observe and seek to implement the “Hallmarks of Salvation Army service
• Provides reports and/or accurate statistical information in a timely manner.
• Contact individuals identified as having been in recent contact with the COVID-19 identified individual from previous contact tracing shall be performed within one calendar day of identification.
• To liaise with other Platfform services and appropriate external organisations 

Skills on Resume:

• Interviewing Clients (Hard Skills)
• Eligibility Determination (Hard Skills)
• Service Authorization (Hard Skills)
• Resource Distribution (Hard Skills)
• Case Record Maintenance (Hard Skills)
• Service Quality Observation (Soft Skills)
• Statistical Reporting (Hard Skills)
• Contact Tracing (Hard Skills)

Job Summary: 

• Facilitates psychoeducation groups for victims of domestic violence.
• Provides ongoing case management and housing-related assistance to victims of domestic violence who are at risk of becoming homeless
• Assists with identifying and securing housing and meet the needs of clients who may be at risk of becoming homeless
• Maintains up-to-date information and knowledge of the available community resources for the referral process
• Conducts intakes and assessments, provides crisis intervention services  
• Works as a member of a team to ensure appropriate case management for assigned caseload.
• Maintains accurate and confidential records on each client for assigned caseload, (progress notes, reports, and other required forms).
• Represents The Family Place and participates in community education  
• Participates in training programs, seminars, and workshops to update professional knowledge.
• Meets regularly with the supervisor as arranged.

Skills on Resume:

• Psychoeducation Facilitation (Hard Skills)
• Case Management (Hard Skills)
• Housing Assistance (Hard Skills)
• Resource Referral Knowledge (Hard Skills)
• Crisis Intervention (Hard Skills)
• Team Collaboration (Soft Skills)
• Record Maintenance (Hard Skills)
• Professional Development Participation (Soft Skills)

Job Summary: 

• Promote referrals into the service and carry out initial assessments to ensure suitability for the project.
• Assess, develop and review goals and safety on a quarterly basis.
• Develop appropriate risk management plans with individuals being supported and families.
• Ensure that all relevant paperwork for people being supported is maintained and up to date.
• Work within agreed models of support
• Provide emotional support and practical guidance to unpaid family carer’s
• Work flexibly and adapting approach to meet the needs of individuals
• Use own initiative and respond appropriately in difficult situations
• Aware be aware of safeguarding and health and safety issues
• To forge links with the Local Health Board, care homes, day centres, community centres and similar settings in order to develop partnership opportunities for running group-based activities.

Skills on Resume:

• Referral Promotion (Hard Skills)
• Safety Review (Hard Skills)
• Risk Management Planning (Hard Skills)
• Document Maintenance (Hard Skills)
• Emotional Support Provision (Soft Skills)
• Flexible Work Adaptation (Soft Skills)
• Initiative Use (Soft Skills)
• Partnership Development (Hard Skills)

Job Summary: 

• Support Service Users participation Programme, encouraging independence
• Carry out assessments, based on referrals and develop and implement suitable interventions
• Plan and organise a full induction for all new Service Users.
• Carry out an assessment with potential Service User
• Identifying needs/ goals and developing a personal action plan with the individual
• Identify and explore housing options with Service Users.
• Actively liaise with addiction and mental health services to ensure there is an adequate response to the needs of Service Users.
• Support the Service User to attain a medical card (if they are entitled to one).
• Participate in the use of the PASS system and operate it as directed by the Manager.
• Ensure that the work pertaining to the service is fully documented.
• Ensure that all work is carried out within agreed budgets.
• Prepare reports as required and maintain all recording systems as directed.
• Engage with and build a professional trusting relationship with Service Users, treating with dignity and respect

Skills on Resume:

• User Participation Support (Hard Skills)
• Needs Assessment (Hard Skills)
• Induction Planning (Hard Skills)
• Housing Option Exploration (Hard Skills)
• Service Liaison (Hard Skills)
• Medical Card Assistance (Hard Skills)
• System Operation (Hard Skills)
• Professional Relationship Building (Soft Skills)

Job Summary: 

• Communicate with claimants over the phone to collect highly confidential and sensitive data
• Maintain professionalism at all times, calls are related to sexual assault cases
• Developing a service plan to address identified concrete needs using a short-term model
• Conducting psycho-social assessments of individual and family problems
• Attending regular sessions with immediate supervisor
• Maintaining current and accurate documentation of services provided to clients
• Following program rules and regulations, inform claimants of rights
• Maintain a safe and secure environment for clients
• Document calls including intake forms, notes, treatment plans, symptom checklists and termination summaries
• Providing crisis intervention to individuals and families facing emergencies primarily around food and shelter

Skills on Resume:

• Confidential Data Collection (Hard Skills)
• Professionalism Maintenance (Soft Skills)
• Service Plan Development (Hard Skills)
• Psycho-Social Assessment (Hard Skills)
• Supervisory Consultations (Soft Skills)
• Documentation Accuracy (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Crisis Intervention (Hard Skills)

Job Summary: 

• Assess the nature of clients' situations by interviewing and reviewing personal history
• Assisting attorneys and paralegals in the development of files and prosecuting personal injury claims
• Corresponding with client's healthcare providers to obtain medical records
• Communicate client updates to all relevant parties and maintain accurate client documentation
• Contact the client regularly to obtain updated health and case related information
• Assessment, implementation and review of the offender reintegration process
• Engagement and collaboration with community agencies in the provision of correctional counselling treatment services and monitoring and assessing quality of services provided
• Ensure integration of offender assessment and treatment services in a throughcare approach for the rehabilitation of offenders in the community
• Work with Social workers /Case workers from other agencies with regards to care issues and discharge of resident from Home to other agencies (Nursing Home, FSC, Hospice, etc).
• Provide details, necessary reports /submissions and ad hoc requests for information as per MSF request

Skills on Resume:

• Client Situation Assessment (Hard Skills)
• Legal Support Assistance (Hard Skills)
• Medical Record Coordination (Hard Skills)
• Client Communication (Soft Skills)
• Health Information Updating (Hard Skills)
• Reintegration Process Assessment (Hard Skills)
• Correctional Counseling Collaboration (Soft Skills)
• Care Integration Management (Hard Skills)

Job Summary: 

• Coordinate social services for the resident through a case management approach.
• Handle admission of resident to the Home as per established standard procedures including acknowledging admission and receipt of properties of the resident.
• Ensure compliance with admission procedures and enlighten the resident on the rules of the Home and SOPs and service standards as prescribed by MSF.
• Work with other team members (PCO, Nursing and PT and/or OT) to understand social and emotional aspects of resident’s health issues.
• Collect inputs from members of the Home care team to develop care plan in consultation with the resident and family.
• Discuss long-term care issues with resident and family and explore possibilities of discharge from the Home.
• Contact and encourage family members / care-givers to re-establish/strengthen links with resident through visits and home leave.
• Work with other members of Home care team to ensure holistic care of the residents and manage behavioural issues by counselling residents on appropriate conduct in the Home.
• Address psychosocial needs of the residents through care and counselling.
• Work together with external agencies to ensure the optimum care and comfort of resident.

Skills on Resume:

• Social Services Coordination (Hard Skills)
• Admission Management (Hard Skills)
• Compliance Enforcement (Hard Skills)
• Team Collaboration (Soft Skills)
• Care Plan Development (Hard Skills)
• Long-Term Care Planning (Hard Skills)
• Family Engagement (Soft Skills)
• Holistic Care Management (Hard Skills)

Job Summary: 

• Conduct a termination conference with the referring worker no later than 7 days prior to the anticipated closure date.
• Prepare and submit a Progress Report to the referring worker if a case goes beyond 28 days.
• Conduct a termination interview with each family served summarizing progress made and options for continuing progress.
• Prepare and submit a Termination Report to the referring worker no later than 7 days after the close of the case.
• Complete follow-ups on the family by making home visits, telephone calls, or written communication (in that order) at 3,6, and 12-month intervals.
• Submit all other reports and forms, including the above, to the supervisor on time.
• Keep abreast of community resources.
• Attend training provided internally and through OHS and apply newly gained knowledge in providing services to families.
• Meet weekly with the supervisor for consultation and attend weekly team meetings.

Skills on Resume:

• Termination Conference Coordination (Hard Skills)
• Progress Report Preparation (Hard Skills)
• Termination Interview Conduct (Hard Skills)
• Termination Report Submission (Hard Skills)
• Family Follow-Up (Hard Skills)
• Timely Report Submission (Hard Skills)
• Resource Awareness (Soft Skills)
• Continuous Training Application (Soft Skills)

Job Summary: 

• Accept referrals via phone during office hours or when on-call from OHS, Protective Services when supervisor or program manager is notavailable.
• Provide services to two families simultaneously with the option of a third case during the last week of intervention.
• Provide services to each family on a 24 hours, 7-day-a-week basis, including holidays.
• Provide services in the clients home or neutral setting.
• Service each family between 10 to 15 hours of face-to-face contact perweek.
• Attempt to contact the family face-to-face within 24 hours ofreferral.
• Provide intensive in-home services to each family and ensure basic needs aremet.
• Assist families with funds when appropriate.
• Prepare and submit to the referring worker an initial Service Plan by day 14 of the case.
• Have weekly contact with the referring worker to update, plan, and discuss recommendations for the case.

Skills on Resume:

• Referral Acceptance (Hard Skills)
• Simultaneous Casework (Hard Skills)
• Case Coordination (Hard Skills)
• In-Home Service Provision (Hard Skills)
• Face-to-Face Contact (Hard Skills)
• Rapid Response (Hard Skills)
• Intensive In-Home Services (Hard Skills)
• Service Plan Preparation (Hard Skills)

Job Summary: 

• Provide children and families with intensive casework services geared to improve functioning and skill development in the home and community
• Offer educational, advocacy, and support resources to develop family/caregivers’ ability to independently access community services and activities
• Conduct field visits to client’s homes, schools, treatment centers, etc. to engage in the planning process
• Collaborate with Treatment Team/Care Team to establish treatment goals for youth/children
• Provide psychoeducation, wellness education, support, and training (one-on-one or group) for child/youth and/or family/caregiver regarding methods and behavior to be successful in the community
• Provide family, caregivers, and collateral contacts with techniques and information not generally available so that can better respond to the needs of the youth/children.
• Report behaviors believed to be symptomatic, emotional, physical, or psychological disturbances
• Ensure required documentation for all case actions (clinical notes, treatment plans, etc.) are completed within established timeframes
• Work collaboratively with other departments including Health Office, Care Management, AODs, etc.
• Maintain appropriate professional boundaries with clients and staff

Skills on Resume:

• Intensive Casework (Hard Skills)
• Resource Advocacy (Hard Skills)
• Field Visits (Hard Skills)
• Goal Setting Collaboration (Soft Skills)
• Psychoeducation Delivery (Hard Skills)
• Information Provision (Hard Skills)
• Behavior Reporting (Hard Skills)
• Documentation Compliance (Hard Skills)

Job Summary: 

• Provide and carry out high quality services to clients within community-based programs
• Provide benchmarks, case notes and ensuring program outcomes have been met
• Individually manage a case load of complex case work / management
• Effectively manage client feedback and complaints
• Review and implement quality improvements
• Effectively communicate, network and build relationships internally and externally
• Follow-up with COVID-19 patients on a daily basis until return to work.
• Interview and report complete and reliable tracing data and a daily basis.
• Report daily activity to the Project Manager
• Foster and develop positive relationships with staff of all relevant Salvation Army programs, staff of relevant local services, external agencies that work with program participants and other service partners.

Skills on Resume:

• Service Delivery (Hard Skills)
• Case Management (Hard Skills)
• Feedback Handling (Soft Skills)
• Quality Improvement (Hard Skills)
• Communication and Networking (Soft Skills)
• COVID-19 Follow-up (Hard Skills)
• Data Reporting (Hard Skills)
• Relationship Development (Soft Skills)

Job Summary: 

• Performs assessments of client needs and develops a negotiated care plan. 
• Evaluates and/or revises care plan as indicated with appropriate documentation.
• Serves as client advocate to community service providers to facilitate client access to needed services.
• Staff members work closely with housing sites: New Hope Housing, SEARCH, Housing Authorities), homeless shelters (Star of Hope), Social Security Administration, local homeless agencies (the Beacon, Compass, The Way Home, Star of Hope, Salvation Army.
• Maintains client case files, including all required reports and statistics on each client served 
• Ensure coordinated client services to document program effectiveness.
• Trains volunteers in social service resources and capacity.
• Provide briefings to other professionals (e.g. Educational Psychology, Health and Social Care) 
• Enable to advise schools and parents on alternative strategies where Statutory Assessment has been decline.
• Builds and maintains a therapeutic relationship with clients through engagement and negotiated goal setting.

Skills on Resume:

• Needs Assessment (Hard Skills)
• Care Plan Management (Hard Skills)
• Client Advocacy (Soft Skills)
• Case File Maintenance (Hard Skills)
• Service Coordination (Hard Skills)
• Volunteer Training (Hard Skills)
• Professional Briefing (Hard Skills)
• Therapeutic Engagement (Soft Skills)

Job Summary: 

• Works with clients who are or have experienced homelessness.
• Coordinates insurance benefits, helps clients get durable medical equipment
• Helps complete applications for Harris Health gold card, SNAP benefits, disability benefits, and prescription patient assistance programs.
• Assists with linking clients to homeless shelters.
• Assists coordination with external agencies to ensure eligibility documents and provider letters arrive at destination.
• Interacts with the Housing Authority and with social security administration to help coordinate housing and advocate for benefits.
• Assists with referrals to legal assistance to appeal disability application results
• Assists with referrals to documentation services and acts as liaison between agency and client(ie. ID, SS, voting card and birth certificate). 
• Reviewing forms to ensure completion and all needed documents are attached to prevent delays in receiving benefits.
• Assists clients with navigating the phone system and translating complicated information to aid in decision making

Skills on Resume:

• Insurance Coordination (Hard Skills)
• Benefits Assistance (Hard Skills)
• Shelter Linkage (Hard Skills)
• Document Coordination (Hard Skills)
• Housing Advocacy (Hard Skills)
• Legal Referral Assistance (Hard Skills)
• Liaison Services (Hard Skills)
• Information Translation (Soft Skills)

Job Summary: 

• Provide in-home and group parenting classes to Tribal member parents and guardians
• Provide supervised visitation services aimed at preventing child abuse and neglect
• Provide parents and the Pala community with psychoeducational information and materials 
• Promote healthy parenting styles that align with Native cultural values
• Assess the needs of Tribal families and provide parents and guardians with resource referrals
• Prepare letters and documents, Maintain records and files
• Grant reporting and associated activities
• Ensure the confidentiality of Tribal members and families
• Develop teamwork and ensure the provision of quality services and participate in the broader activities of The Salvation Army and Karratha TSA Corps
• Contribute as an active and supportive member of The Salvation Army Karratha & Community Programs team, attending team meetings, contributing to a workplace environment which supports staff and volunteers.

Skills on Resume:

• Parenting Education (Hard Skills)
• Supervised Visitation (Hard Skills)
• Psychoeducational Support (Hard Skills)
• Cultural Promotion (Soft Skills)
• Needs Assessment (Hard Skills)
• Document Preparation (Hard Skills)
• Grant Reporting (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Partner with up to five youth/families using the Wraparound care coordination model 
• Ensure receive all required formal and informal services from a continuum of services provided by a variety of public/private agencies, independent professionals and natural supports available to the families. 
• Provide modeling and guidance for regional Wraparound care coordination staff utilizing the Wraparound model.
• Conduct regional reviews of youth records to monitor compliance with COC Best Practices, agency documentation procedures, and Medicaid documentation standards
• Ensure overall compliance and continuous quality improvement.
• Attend interagency staffing's and community presentations as back up to the WS's and RPD.
• To lead on the case management of SEND tribunal appeals and mediation process
• Manage a caseload of children and young people subject to Statutory Assessment for SEN and review
• Advise parents and schools where required and appropriate
• Taking forward to resolution whenever possible, within current policy and subject to decisions made by the Statutory Assessment and Review Panel, on behalf of the Local Authority

Skills on Resume:

• Wraparound Coordination (Hard Skills)
• Service Integration (Hard Skills)
• Modeling Guidance (Soft Skills)
• Compliance Monitoring (Hard Skills)
• Quality Improvement (Hard Skills)
• Interagency Collaboration (Soft Skills)
• Tribunal Case Management (Hard Skills)
• Statutory Assessment (Hard Skills)

Job Summary: 

• Provide case management and work collaboratively with NCDSS
• Provide instruction to families in time management and establishing routines for children to effectively accomplish tasks
• Provide parent skills training to include setting limits and modeling appropriate behaviors
• Provide information and instruction to families on nutrition, cooking, meal planning and grocery shopping.
• Provide instruction to families in money management including supplying materials when available, to assist with budgeting expenses and income.
• Provide assistance to families to maintain current housing and research assistance when new housing needs to be secured.
• Provide instruction and guidance to families in developing and strengthening social skills and social activities.
• Assist families in applying for State and County entitlements to assist in meeting basic needs
• Complete all paperwork required by the funder, regulatory agency and FCA including but not limited to weekly progress reports, case notes, timesheets and expense claims and submit by deadline.
• Attend all meetings and training required by the FCA, the funder and the regulatory agency.
• Assume other responsibilities, tasks or projects as needed to ensure the effective operation of the program.

Skills on Resume:

• Case Management (Hard Skills)
• Time Management Instruction (Hard Skills)
• Parent Skills Training (Hard Skills)
• Nutritional Guidance (Hard Skills)
• Money Management Instruction (Hard Skills)
• Housing Assistance (Hard Skills)
• Social Skills Development (Hard Skills)
• Entitlement Application Assistance (Hard Skills)

Job Summary: 

• Respond to referrals of clients to the service from internal and external support services
• Conduct over-the-phone and formal face-to-face assessments of suitability for support
• Undertake initial registrations for clients, including all necessary paperwork
• Ensure accurate client information and record keeping
• Provide ongoing case management sessions (formal and informal) with clients and review progression against case plans regularly
• Develop strong relationships with key external stakeholders including other services
• Provide outreach services at key first to know agencies, e.g. Housing, Centrelink and participation in assertive rough sleeper outreach
• Work with all client levels to create individualized support plans including referral to supplementary services
• Maintain accurate, up to date client records and data in accordance with TSA standards and procedures using TSA information systems.
• Ensure that Occupational Health and Safety policy, procedures and legislative requirements are complied with.

Skills on Resume:

• Referral Response (Soft Skills)
• Client Assessment (Hard Skills)
• Client Registration (Hard Skills)
• Record Keeping (Hard Skills)
• Case Management (Soft Skills)
• Stakeholder Relations (Soft Skills)
• Outreach Services (Soft Skills)
• Compliance Adherence (Hard Skills)

Job Summary: 

• Develop and deliver a holistic and integrated range of support services, in line with the “Doorways” model of service, for people who are homeless, at risk of homelessness, experiencing social or physical poverty, marginalisation, or social exclusion, which includes access to emergency relief assistance and other support services.
• Provide case management support to clients with often complex needs that assists to be empowered to be self-sufficient and no longer needing this program.
• Co-ordinate the overall operations of the service
• Provide a holistic case work service to people experiencing financial hardship
• Provide the program service within the boundaries of qualifications and experience under the Doorways Delivery Model and under the direction of the area Team Leader.
• Provide a prevention and early intervention response to people in need, in an effort to prevent the initial crisis escalating out of control and further entrenching them in poverty and disadvantage.
• Development of individual case plans in collaboration with clients.
• Develop holistic and achievable options with clients enabling to best deal with situations
• Recruit, engage and manage program volunteers to assist with the service delivery
• Manage overall day to day operations of the Service including the budget

Skills on Resume:

• Service Delivery (Hard Skills)
• Case Management (Hard Skills)
• Operational Coordination (Hard Skills)
• Financial Casework (Hard Skills)
• Model Compliance (Hard Skills)
• Crisis Intervention (Hard Skills)
• Plan Development (Hard Skills)
• Volunteer Coordination (Hard Skills)

Job Summary: 

• Processes self-referrals and referrals from community agencies 
• Providing initial screenings, intakes, interviews, and eligibility assessment of participants
• Develops individual service plans, in partnership with clients
• Monitors progress and coordinates advocacy and follow-up services
• Conducts group educational classes related to self-sufficiency topics for clients and/or family members
• Participates in the collection and review of all client's confidential documentation as required by the program and/or contract
• Networks with local agencies and participates in outreach events
• Processes SNAP applications and benefit screening, using online software
• Assists with distribution of donated food, clothing, and household goods to families/individuals
• Maintains individual case files for clients that include plans and strategies for achievement of housing goals and progress
• Provides linkages for clients to social service, legal and advocacy services, or other types of community support

Skills on Resume:

• Referral Management (Hard Skills)
• Client Intake and Evaluation (Hard Skills)
• Service Plan Formulation (Hard Skills)
• Client Progress Tracking (Hard Skills)
• Instructional Delivery (Hard Skills)
• Document Control (Hard Skills)
• Interagency Collaboration (Soft Skills)
• Compassionate Assistance (Soft Skills)