Job Summary: 

• Setting up cases on the in-house system
• Handling customer enquiries via email, telephone and live chat
• Managing enquiries and complaints through the full case life-cycle
• Composing professional correspondence with customers
• Managing a varying and ever-changing workload, ensuring that deadlines are met
• Maintaining excellent relationships with colleagues
• Completing various administrative tasks to ensure group workload is complete
• Liaising with both members of the public and businesses/organisations in order to obtain documents and information 
• Undertake and deal with a wide range of requests, transactions, and enquiries/concerns via written or verbal (telephony in and outbound) communication in an efficient and professional manner.
• Give direction and clarity to customers ensuring a fair outcome is achieved and move to the next request in an appropriate time-frame.

Skills on Resume:

• Case Management Systems (Hard Skills)
• Multi-channel Communication (Hard Skills)
• Document Management (Hard Skills)
• Professional Writing (Hard Skills)
• Adaptability (Soft Skills)
• Interpersonal Relationships (Soft Skills)
• Problem Solving (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Undertake and deal with a wide range of requests, transactions, and enquiries/concerns in an efficient and professional manner.
• Contact customers to resolve enquiries/concerns which will be an integral part of the role.
• Act as a point of escalation for the customer regarding processes and products, with an understanding of the end to end process to fulfil customers requirements in a fair and professional manner.
• Responding in writing to various customer concerns.
• Retain ownership of customer enquiries/concerns, etc., through to satisfactory and fair completion
• Processing of complex customer instructions, and / or resolution of queries and provision of advice to internal business partners.
• Supporting the Principal Case Officer to run the case in a way that ensures due process is followed
• Carrying out in-depth research to contribute to the team’s understanding of the issues in the case
• Analysing evidence and information in detail to establish the facts in the case
• Producing a wide range of documents such as agendas, minutes, presentations, analysis, summaries of meetings, reports and correspondence

Skills on Resume:

• Customer Relationship Management (Hard Skills)
• Process Management (Hard Skills)
• Professional Writing (Hard Skills)
• Research and Analysis (Hard Skills)
• Conflict Resolution (Soft Skills)
• Ownership and Accountability (Soft Skills)
• Team Collaboration (Soft Skills)
• Document Production (Soft Skills)

Job Summary: 

• Lead the progression of regulatory interventions relating to breaches of law or applications from allocation to resolution.
• Follow process guidelines in line with legislative framework.
• Working independently and as part of a team to obtain the information necessary to make decisions.
• Identify risks based on information received and escalate to the appropriate business area or gain and review legal advice before concluding.
• Communicate with stakeholders verbally and in writing, to influence behaviours in order to ensure compliance.
• Use own judgement to deal with external stakeholder enquiries and resolve or route appropriately.
• Lead the progression of regulatory interventions
• Undertakes assessment and processing of claims as directed
• Liaise with claimants and representatives throughout all stages of the claims processing cycle
• Liaises with the insurer and reviews claims assessed, particularly those that are rejected

Skills on Resume:

• Regulatory Compliance (Hard Skills)
• Claims Processing (Hard Skills)
• Risk Identification and Management (Hard Skills)
• Stakeholder Communication (Hard Skills)
• Decision-Making (Soft Skills)
• Team Collaboration and Independence (Soft Skills)
• Leadership (Soft Skills)
• Negotiation and Liaison (Soft Skills)

Job Summary: 

• Management of a portfolio of non-performing and sub-performing corporate credits, responsible for implementing and following-up recovery strategies
• Assist senior staff with all tasks related to the portfolio and debt advisory mandates
• Assist senior staff with all tasks related to the pitch for new transactions
• Assist on structure and restructure real estate and corporate financings
• Business valuation, cash-flow modelling and data-tape analysis
• Develop and maintain internal and external relationships. 
• Liaising with investors representatives and third-party service providers (lawyers, financial advisors, valuers…).
• Telephone/ Mail / Email enquiries regarding insurance cover, claims, hardship and family law cases
• Ensure that there are supplies of all relevant insurance forms/ packs
• Ensure the procedure manual is kept up-to-date by relaying any updates or proposed changes to the Senior Case Officer or Manager, Member Assistance for consideration or approval.

Skills on Resume:

• Portfolio Management (Hard Skills)
• Debt Advisory (Hard Skills)
• Financial Structuring (Hard Skills)
• Cash-Flow Analysis (Hard Skills)
• Relationship Development (Soft Skills)
• Effective Communication (Soft Skills)
• Procedural Management (Soft Skills)
• Regulatory Compliance (Soft Skills)

Job Summary: 

• Responsible for the management and progression of a case load through screening process 
• Manage these cases to reach the outcome that bests protects the public at the earliest opportunity and to enable the medical professional to perform to the best of ability. 
• Analyse case information in order to make sound recommendations to managers and decision makers with the team, where will identify any risks. 
• Provide high quality care to everyone, in some cases may have to deal with customers who are vulnerable. 
• Work in a friendly, and welcoming team with the support of screening case manager to provide with advice and guidance 
• Handling day to day case tasks and queries and progressing the cases with all aspects of Estate administration from initial enquiries
• Applying for the Grant of Probate, to finalisation of the Estate and accounting to the beneficiaries for entitlement
• Dealing with associated inheritance, income and capital gains tax
• Building and maintaining relationships with the beneficiaries through regular contact by post, e-mail and telephone calls
• Complying with business objectives, client service level standards, process and procedures and managing risk

Skills on Resume:

• Case Management (Hard Skills)
• Risk Analysis (Hard Skills)
• Tax Knowledge (Hard Skills)
• Probate Law Expertise (Hard Skills)
• Empathy (Soft Skills)
• Communication (Soft Skills)
• Team Collaboration (Soft Skills)
• Compliance and Process Adherence (Hard Skills)

Job Summary: 

• Responsible for handling investigations cases, projects, and accounts
• Leads investigation cases, supervises team and reviews outputs
• Coordinates and communicates with clients
• Reviews, and conducts final edit of case reports
• Supports and assists in marketing, and business development
• Manage these cases to reach the outcome that best protects the public at the earliest opportunity 
• Makes recommendations to the Trustee on DTI, TPD and IP claims
• Attends to all forms, correspondence, filing and record maintenance associated with case management
• Maintains an up to date and accurate product and service knowledge for the provision of insurance claims, hardship and family law cases.
• Analyse case information in order to make sound recommendations to managers and decision makers with the team

Skills on Resume:

• Case Management (Hard Skills)
• Investigative Techniques (Hard Skills)
• Team Leadership (Soft Skills)
• Client Communication (Soft Skills)
• Report Writing and Editing (Hard Skills)
• Marketing and Business Development (Hard Skills)
• Insurance and Legal Knowledge (Hard Skills)
• Analytical Thinking (Hard Skills)

Job Summary: 

• Establish and deliver regulatory strategies for enforcement
• Negotiate required outcomes of cases with the relevant parties, internally and externally
• Make decisions on case strategies and emerging issues in cases
• Support Lead Specialists in role on individual cases and required areas, both internally and externally
• Manage a portfolio of cases within required KPIs
• Escalate cases as required per the decision-making framework
• Deliver regulatory casework in line with KPIs and the schedule of delegations and in accordance with the decision-making framework
• Develop and implement case strategies
• Work with wider case team to achieve required outcomes
• Carry out prudent financial management of investigation costs
• Administration and some Banking process with support

Skills on Resume:

• Regulatory Strategy Development (Hard Skills)
• Negotiation Techniques (Hard Skills)
• Decision-Making (Hard Skills)
• Support and Collaboration (Soft Skills)
• Case Portfolio Management (Hard Skills)
• Case Escalation Procedures (Hard Skills)
• Regulatory Casework Delivery (Hard Skills)
• Financial Management (Hard Skills)