Job Summary: 

• Provides direct supervision to assigned Case Managers.
• Provide orientation and initial training to new Case Managers.
• Work with Director of Social Services and/or Program Director, on quality assurance issues, and enforcement of DHS and facility rules and regulations.
• View case notes in CARES on a daily basis and ensure that Case Managers input case notes within 24 hours.
• Document client engagement in CARES, and Maintain daily communication with DHS, HERO units and EAU/EIU.
• Audit the client's charts to ensure compliance.
• Responsible for the completion of numerous required monthly reports and ancillary reports 
• Monitor incident reports and ensure that follow up case notes are being attached.
• Identify and coordinate the training and educational needs of the Case Management staff.
• Provide support to clients who are struggling to follow up on ILPs.

Skills on Resume: 

• CARES Database Management (Hard Skills)
• Compliance Auditing (Hard Skills)
• Report Generation and Analysis (Hard Skills)
• Supervisory Leadership (Soft Skills)
• Communication and Coordination (Soft Skills)
• Training and Development (Soft Skills)
• Problem Solving (Soft Skills)
• Client Engagement Techniques (Soft Skills)

Job Summary: 

• Supervised the day-to-day activities of the case management team.
• Ensure timeliness submission of essential documents.
• Conduct quarterly and annual audits of case management files and activities for effectiveness and compliance
• Maintain a small caseload of clients
• Conduct intake and continuing stay assessments.
• Document assessment narrative in state-approved system.
• Perform quarterly monitoring in accordance with state regulations.
• Participates in planning for services to children by completing functions screens 
• Orientates individuals, service providers, and the community as to the nature and goals of the program.
• Re-evaluate functional level of care and eligibility at regular 12-month reviews and as needed with a client needs change.

Skills on Resume:

• Regulatory Compliance Auditing (Hard Skills)
• State-Approved System Documentation (Hard Skills)
• Effective Time Management (Soft Skills)
• Leadership and Team Supervision (Soft Skills)
• Client Assessment Proficiency (Hard Skills)
• Detailed Record Keeping (Hard Skills)
• Communication and Public Speaking (Soft Skills)
• Adaptive Case Reevaluation (Hard Skills)

Job Summary: 

• Lead, supervise, and mentor a team of Case Managers.
• Develop policies and procedures to effectively coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered to program recipients
• Assist in the development of service plans specific to the Fund program requirements
• Oversee and facilitate multiple care aspects (case coordination, information sharing, etc.)
• Develop processes that help Case Managers empower patients to make informed decisions by acting as advocates regarding clinical status and treatment options
• Take the extra mile and ensure the firm’s interaction with enrollees/caregivers exceeds expectations and achieves a level of excellence
• Ensure proper and accurate record documentation is maintained by Case Managers
• Analyze reports to assess the quality and accuracy of case management system information and case management processes
• Promote a culture of quality and cost-effective interventions and outcomes
• Assess and address motivational and psychosocial issues

Skills on Resume:

• Policy Development (Hard Skills)
• Systems Management (Hard Skills)
• Team Leadership (Soft Skills)
• Patient Advocacy (Hard Skills)
• Quality Analysis (Hard Skills)
• Accurate Record-Keeping (Hard Skills)
• Problem-Solving (Soft Skills)
• Emotional Intelligence (Soft Skills)

Job Summary: 

• Supervise the Case Managers and Housing Specialists while supporting the daily operations of the shelter offices.
• Lead clients through the intake and assessment process to provide orientation to the program and to identify safety needs.
• Educate clients about the dynamics of domestic violence and sexual assault and the options/resources available.
• Provide crisis intervention for victims and children. 
• Provide advocacy services and support to survivors of relationship violence, stalking, and sexual assault or abuse, and children.
• Develop and maintain positive linkages with clients, internal and external agency services, generic community resources, and state/city liaisons.
• Ensure adequate supervision is provided to program staff through daily oversight, regularly scheduled supervision, staff meetings and the performance evaluation process.
• Document case management and Housing Specialist activities in a confidential, timely and concise manner.
• Direct staff are effectively supervised and the program is supported.
• Specific goals and objectives are developed with the clients in a comprehensive service plan.

Skills on Resume:

• Crisis Intervention (Hard Skills)
• Client Intake Process (Hard Skills)
• Victim Advocacy (Hard Skills)
• Program Orientation (Soft Skills)
• Resource Education (Soft Skills)
• Staff Supervision (Soft Skills)
• Confidential Documentation (Hard Skills)
• Service Plan Development (Hard Skills)

Job Summary: 

• Distribution and follow up on completion of daily tasks: Linden Assignments, Referrals, caseload distributions, data entry, outreach, referral tracker, and waitlist if any.
• Review and update the assignment/reassignment logs.
• Managing the intake schedule to ensure all intake availability are booked adequately throughout the day.
• Manage daily openings report and updates override files in collaboration with the Program Administrator and Assistant.
• Ensure that the mail merge is being sent out and that are receiving correct data from intake/therapist openings.
• Review with management the schedule of incoming therapist 
• Ensure are meeting caseload expectations and productivity during guarantee period.
• Review of data entry in referrals/screening process.
• Ensuring that all workflows are moving smoothly.
• Lead point of contact for intake shadowers and intake schedule related issues.

Skills on Resume:

• Task Coordination (Hard Skills)
• Log Management (Hard Skills)
• Intake Scheduling (Hard Skills)
• Report Management (Hard Skills)
• Data Accuracy Assurance (Hard Skills)
• Productivity Monitoring (Soft Skills)
• Workflow Management (Soft Skills)
• Point of Contact Leadership (Soft Skills)

Job Summary: 

• Coordinate service for all program participants including coordination with therapists and other service agencies.
• Assist with completing financial eligibility forms for Medicaid as well as forms required for other programs such as applying for disability determination.
• Complete high-cost funding requests to the Department of Health Services (DHS) and act as Liaison between contractors and state  
• Assist with establishing, maintaining, and updating authorizations with service providers.
• Respect, understand, maintain, and abide by all confidentiality laws, agency policy and procedures, manuals, administrative codes, and state/federal laws, utilize appropriate grievance procedures.
• Serve as backup in the absence of other unit service providers.
• Presents ideas and works with leadership to pursue strategic initiatives 
• Improve and change programmatic services and supports.
• Adhere to professional standards as outlined by protocols, rules and regulations
• Responsibilities as a participant in the program, an assessment is completed, and needs identified.

Skills on Resume:

• Service Coordination (Hard Skills)
• Financial Eligibility Processing (Hard Skills)
• Liaison Activities (Hard Skills)
• Authorization Management (Hard Skills)
• Confidentiality Compliance (Hard Skills)
• Backup Support (Soft Skills)
• Strategic Initiative Development (Soft Skills)
• Program Improvement (Soft Skills)

Job Summary: 

• Participate in the day-to-day tasks and administrative supervision of Case Managers
• Assist in the training of new Case Managers as part of onboarding process
• Supervise and educate staff members around advocacy, assessment, service planning, creating linkages/referrals and ongoing documentation and monitoring of Electronic Health Records
• Provide guidance on handling referrals or cases in the screening process
• Provide assistance and guidance with client eligibility related matters
• Collaborate with clinical team on all clinical related matters
• Ensure that all incoming referrals are being processed
• Monitor referral and case assistance tracker
• Review weekly productivity reports as directed by Sr. Case Manager Supervisor
• Ensure that proper outreach methods are being applied to all clients

Skills on Resume:

• Administrative Oversight (Hard Skills)
• Onboarding Training (Hard Skills)
• Educational Support (Hard Skills)
• Referral Guidance (Hard Skills)
• Eligibility Assistance (Hard Skills)
• Clinical Collaboration (Soft Skills)
• Referral Management (Hard Skills)
• Outreach Strategies (Hard Skills)

Job Summary: 

• Participate in case conferences, team meetings, staff training, community meetings, and staff meetings
• Quality services are provided, evidence-based practices and resources are efficiently used and outcome targets, objectives, and goals are met. 
• Safety hazards and emergency situations are handled, safely, promptly and professionally.
• Goals, objectives, and strategies are implemented or adjusted to meet client needs.
• Assist with client complaints or crisis situations
• Conduct weekly supervision and coordinate client reassignment efforts
• Design and coordinate staff schedules to ensure proper staffing
• Review employee time and attendance on ADP
• Collaborate with partners in the community to promote strong bonds within the community
• Assist Sr. Case Manager Supervisor in monitoring all cases within the screening program including foster care cases

Skills on Resume:

• Meeting Participation (Soft Skills)
• Evidence-Based Practice (Hard Skills)
• Emergency Response (Hard Skills)
• Strategy Implementation (Soft Skills)
• Crisis Management (Soft Skills)
• Supervision Coordination (Hard Skills)
• Schedule Design (Hard Skills)
• Community Collaboration (Soft Skills)

Job Summary: 

• Manage staff scheduling, assignments and daily staff work outcomes.
• Hold staff accountable for quality work while empowering to perform at highest level of work function.
• Identify opportunities to improve or streamline workflow processes.
• Involve and empower staff in operational changes and development of standard work.
• Identify, develop and implement relevant, valuable staff education and training 
• Provide regular/frequent staff performance feedback through (random staff audits) and mentoring to optimize staff productivity.
• Prepare and present regular and frequent data reports reflecting department work productivity outcomes and metrics
• Coordinate monthly and quarterly staff meetings. 
• Addressing staff complaints or complaints about staff from the interdisciplinary team
• Act as a liaison / mentor for key computer systems

Skills on Resume:

• Staff Scheduling (Hard Skills)
• Quality Assurance (Soft Skills)
• Workflow Improvement (Hard Skills)
• Change Management (Soft Skills)
• Training Development (Hard Skills)
• Performance Feedback (Soft Skills)
• Data Reporting (Hard Skills)
• Systems Liaison (Hard Skills)

Job Summary: 

• Conduct and deliver annual performance evaluations
• Prepare and monitor performance improvement plans (PIP's) addressing specific performance issues, recommendations and progress towards goals.
• Monitor and lead ongoing department survey readiness (Joint Commission/ CMS / other).
• Fiscal management / oversight of department's budget. 
• Keep Director informed of budgetary concerns.
• Sort and distribute tasks from the prescreening report, referral report, and outreach report.
• Collaborate with physicians and hospital staff for care management information or concerns.
• Oversee staff adherence to organizational, professional, state and Federal regulations, guidelines, standards, policies and procedures.
• Directly supervise a team of 6 Case Managers under the general supervision of the lead Case Manager Supervisor.
• Responsible for weekly check-ins with the team, set weekly goals, and review any updates/changes to daily tasks.

Skills on Resume:

• Performance Evaluations (Hard Skills)
• PIP Management (Hard Skills)
• Survey Readiness Monitoring (Hard Skills)
• Fiscal Oversight (Hard Skills)
• Task Distribution (Hard Skills)
• Care Collaboration (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Team Supervision (Soft Skills)

Job Summary: 

• Follow up with the Admissions Coordinator to ensure consent forms are signed
• Orientate the students to Casa Grande Academy expectations, intake packet and campus
• Update student info in database on intake and throughout student's stay at Casa Grande Academy
• Provide transportation to current students to court, home passes, etc, 
• Appear in court as needed, telephonic or in person
• Relay information to caseworkers, good communication between Casa Grande Academy and agency
• Participate in CFT meetings and act as a liaison
• Responsible for Clinical charts (correct order, needed paperwork, review monthly)
• Facilitate students staffing (service plans, signature pages, notes)
• Compile, proof and archive monthly staffing reports for each student to meet licensing requirements.

Skills on Resume:

• Admission Coordination (Hard Skills)
• Student Orientation (Soft Skills)
• Database Management (Hard Skills)
• Transportation Coordination (Hard Skills)
• Court Representation (Soft Skills)
• Information Relay (Soft Skills)
• CFT Meeting Participation (Soft Skills)
• Report Compilation (Hard Skills)

Job Summary: 

• Assist the Shelter Client Services Manager in implementation and coordination of housing navigation and other support services at the shelter.
• Collaboration with the Shelter Client Services Manager and other Case Manager Supervisors
• Ensure that clients are appropriately enrolled in and exited from caseloads, and that caseloads are appropriately distributed across Case Managers.
• Collaborate with Shelter Client Services Manager to hire and orient Shelter Case Managers.
• Supervise, schedule and evaluate a team of Shelter Case Managers 
• Ensure effective service delivery to clients on Case Managers’ caseloads.
• Utilize current county-wide assessment tool and/or DESC assessment tool 
• Assess clients’ needs, facilitate housing placement, and inform service planning.
• Establish and maintain liaison with human service organizations that provide resources needed by shelter clients.
• Collaborate with other DESC programs and other service providers to ensure effective coordination of services.

Skills on Resume:

• Service Implementation (Hard Skills)
• Team Collaboration (Soft Skills)
• Caseload Management (Hard Skills)
• Hiring and Orientation (Hard Skills)
• Staff Supervision (Soft Skills)
• Service Delivery Oversight (Hard Skills)
• Needs Assessment (Hard Skills)
• Resource Liaison (Soft Skills)

Job Summary: 

• Maintain a client caseload as indicated, including developing and implementing service plans and meeting documentation requirements.
• Intervene in crises with individual clients, and in the shelter generally.
• Consult with other staff regarding cases and client issues.
• Assist with monitoring the shelter milieu to maintain order and communicate/enforce agency rules.
• Participate in staff meetings and inservice trainings.
• Participate in the on-call rotation with other supervisors and managers
• Provide consultation, coverage, and crisis intervention
• Compile and submit monthly referring/placing agency reports
• Send information as requested to agencies, etc.
• Assist student's in preparing for discharge in conjunction with agency guidelines
• Monitoring of CM call queues volume and stat monitoring to identify any revisit of all queue work flows or employee relations matter.

Skills on Resume:

• Service Plan Implementation (Hard Skills)
• Crisis Intervention (Hard Skills)
• Case Consultation (Soft Skills)
• Milieu Monitoring (Hard Skills)
• Training Participation (Soft Skills)
• On-Call Duties (Soft Skills)
• Report Compilation (Hard Skills)
• Discharge Planning (Hard Skills)