Job Summary:

• Work closely with customers on an ongoing basis to identify their different needs
• Taking an empathetic and considerate approach given their recent circumstances
• Deliver on internal targets and service levels that drive the best possible outcomes for customers
• Use a case management system to help manage work, making sure it's always accurate and up to date
• Frequently engage with customers either by phone, video call or in writing
• Work closely and collaboratively with the team, sharing ideas and learning from colleagues to support development
• Engage with third parties, in particular financial institutions and government bodies
• Prepare the necessary forms and documents required to keep cases moving forward
• Manage and keep track of a large number of financial transactions

Skills on Resume:

• Customer Engagement (Soft Skills)
• Empathetic Approach (Soft Skills)
• Target Delivery (Hard Skills)
• Case Management (Hard Skills)
• Communication Proficiency (Soft Skills)
• Team Collaboration (Soft Skills)
• Third-Party Liaison (Soft Skills)
• Document Preparation (Hard Skills)

Job Summary:

• Using established best practice processes through Producing and Servicing expertise 
• Provide consistently high standards in everything we do
• Co-ordinating commercial programs, developing knowledge of local compliance and regulations
• Communicating and sharing information with colleagues, brokers and other interested parties
• Handling cases with the view to escalating to the required license holder
• Supporting them to ensure they are handled appropriately
• Managing and resolving complaints within own license level in an appropriate fashion to maintain quality and continuity of relationships
• Managing customer expectations and delivering excellent service
• Building good relationships to support the end to end delivery of the customer proposition
• Take personal accountability for active problem solving

Skills on Resume:

• Process Expertise (Hard Skills)
• Quality Standards (Hard Skills)
• Program Coordination (Hard Skills)
• Effective Communication (Soft Skills)
• Case Escalation (Hard Skills)
• Complaint Management (Hard Skills)
• Customer Service (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary:

• Handling requests and cases from customers, Relationship Managers, or Customer Services
• Manage end-to-end caseloads, cases, and requests
• Prepare necessary forms and documents required to keep requests and cases moving forward and resolved
• Escalate cases to IT or any related division to solve cases
• Coordinate with CS team, RM, RISK, or PR
• Manage and monitor customers' transactions to run smoothly, from customer’s payment process to funding withdrawal
• Engage and coordinate with third parties, particularly financial institutions related to the company process, e.g. payment gateway
• Make reports for customers' requests and case handling
• Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance
• Ensure the whole flow procedure is accurate and up to date
• Following and being aware of corporate information update

Skills on Resume:

• Case Management (Hard Skills)
• Documentation Proficiency (Hard Skills)
• Problem-Solving (Soft Skills)
• Interdepartmental Coordination (Soft Skills)
• Transaction Oversight (Hard Skills)
• Third-Party Liaison (Soft Skills)
• Data Reporting (Hard Skills)
• Performance Metrics (Hard Skills)

Job Summary:

• Accurately input all client, patient and procedure details onto the in-house database.
• Sourcing a suitable provider (hospital/consultant) to carry out the required procedure(s) using the in-house database.
• Research unfamiliar procedures to establish a suitable provider.
• Obtain accurate fees from the provider for the required procedure(s).
• Obtain contact details and fees for any new providers and liaise with the Supplier Services Manager to update the in-house database.
• Prioritise workload to ensure SLAs are met.
• Make regular contact with the provider to obtain appointments and results within the SLA’s and update the clients accordingly.
• Produce the necessary paperwork relating to the required procedure and send to the client/provider/patient.
• Deal with any issues and/or complaints in accordance with the company non-conformance / complaints process seeking support from the Team Leader
• Ensure the chosen provider is resulting in the optimal profit being made for the business utilising the costing information held on the in-house database.

Skills on Resume:

• Data Entry (Hard Skills)
• Provider Sourcing (Hard Skills)
• Research Procedures (Hard Skills)
• Fee Negotiation (Hard Skills)
• Database Management (Hard Skills)
• Workload Prioritization (Soft Skills)
• Provider Communication (Soft Skills)
• Paperwork Production (Hard Skills)

Job Summary:

• Processing of remortgage cases from instruction to completion.
• Utilise agreed services and systems from third party suppliers as required, such as Call Credit, Title Solve and HMLR.
• Maintaining a ca4. Assist with all client cases
• Resolving client, broker or customer query by telephone, letter and email if required reload of up to 125 files.
• Clients include volume introducers and Private Clients.
• Resolving client, broker or customer query by telephone, letter and email
• Team targets to be achieved together with individual targets.
• Complete call backs within 24 hours of request.
• Make inquiries with relevant parties to resolve any purchase invoice queries.
• Ensure data protection regulations are followed and report any data breaches in accordance with the company Data Breach Process.

Skills on Resume:

• Case Processing (Hard Skills)
• System Utilization (Hard Skills)
• Client Support (Soft Skills)
• Query Resolution (Soft Skills)
• Target Achievement (Soft Skills)
• Prompt Callbacks (Soft Skills)
• Invoice Management (Hard Skills)
• Data Compliance (Hard Skills)

Job Summary:

• Collate and paginate medical records
• Undertake the preparation of the Chronology, Index & Radiology Schedule
• Ensure all areas of the client instruction letter are covered in the Summary & Chronology.
• Prepare the documents for scanning & return to the customer upon completion
• Update Sources and ensure relevant data is recorded and translatable
• Support Morrison Utility Services, play a key role in the exciting AMP6/7 Thames Water Smart Metering contract
• Work closely to build strong relationships with all internal and external stakeholders
• Use of TWM and Cordys packages to book customer appointments by telephone and email
• Support the management of works at all stages to hit challenging SLAs
• Update corporate work management systems to track work progress and maintain an accurate audit trail of works history
• Ensure Field Teams complete scheduled work and that all details from the field are correct for billing
• Ensure all work is progressed within SLA and that we work compliantly at all times

Skills on Resume:

• Record Collation (Hard Skills)
• Document Preparation (Hard Skills)
• Data Updating (Hard Skills)
• Stakeholder Relations (Soft Skills)
• Appointment Scheduling (Hard Skills)
• SLA Management (Hard Skills)
• Work Tracking (Hard Skills)
• Compliance Assurance (Hard Skills)

Job Summary:

• Taking initial contact with the client and drafting relevant Trusts documents
• Dealing with the day to day administration of the team
• Liaising with all key stakeholders throughout the process 
• Maintaining up to date records on the company’s database
• Assisting other team members with administration support of tax returns, payments and deduction certificates
• Guide, influence, support and advice managers on low risk case work 
• Identify, understand and implement effective and commercial solutions, empowering management to make decisions. 
• Reviewing all case documentation throughout the process to ensure completeness and both HR and legal compliance.
• Log accurately and monitor all low risk cases and participate in providing information for weekly case review meetings
• Identifying and resolving issues as they occur including delays to ensure all cases are closed effectively and in a timely manner.

Skills on Resume:

• Client Interaction (Soft Skills)
• Team Administration (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Record Maintenance (Hard Skills)
• Administrative Support (Hard Skills)
• Managerial Guidance (Soft Skills)
• Compliance Review (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary:

• Maintain and develop a computerized database/case management system
• Review case files to ensure that they are suitable for funding as per vetting criteria and prospects of success.
• Monitor and report on activities and provide relevant management information
• Collecting accurate information and documents to proceed with a case
• Guiding Solicitors on how to proceed/process the case. Monitoring the progress of a case
• Monitor the case to ensure that it continues to fit the criteria
• Adhering to legal requirements, industry regulations and customer quality standards set by the company
• Process claims on the policy on failed cases, liaising with ATE providers and Funders, to ensure the loan is paid off in full
• Process successful cases to ensure the loan is paid off in full
• Identify trends, report and escalate appropriately. 

Skills on Resume:

• Database Management (Hard Skills)
• Case Review (Hard Skills)
• Activity Reporting (Hard Skills)
• Information Collection (Hard Skills)
• Case Guidance (Soft Skills)
• Compliance Adherence (Hard Skills)
• Claims Processing (Hard Skills)
• Trend Analysis (Hard Skills)

Job Summary:

• Evaluating and assessing new potential clients
• Reporting/opening claims to insurance companies, drafting correspondence
• Obtaining relevant documentation from various parties such as police reports, policy documents, vehicle damage estimates, etc.
• Analyzing medical records, evaluating and preparing demands
• Maximise the use of systems in place including identifying proactive policy application. 
• Participating in regular case reviews, share information and best practice and seek legal advice
• Update and continuous improvement of HR policies, procedures, guidance and template
• Ensure legal compliance, best practice and support the empowerment of managers in HR matters.
• Working closely with the wider HR team to ensure a joined up service provision
• Avoiding duplication through improved communication and understanding of HR priorities and processes across the teams.
• Identify where general HR technical advice is needed for the HR Administration Team

Skills on Resume:

• Client Assessment (Hard Skills)
• Claim Reporting (Hard Skills)
• Documentation Retrieval (Hard Skills)
• Medical Analysis (Hard Skills)
• System Optimization (Hard Skills)
• Case Reviews (Soft Skills)
• HR Policy Updates (Hard Skills)
• Legal Compliance (Hard Skills)