CASE WORKER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

The Case Worker possesses extensive knowledge of the pharmaceutical distribution industry and a proficient understanding of automated warehouse operating systems. Demonstrates strong business and financial acumen complemented by exceptional presentation, analytical, and mathematical capabilities. Excels in problem-solving, consistently meets deadlines, and adapts swiftly to new challenges while effectively managing tasks with meticulous attention to detail.

Essential Hard and Soft Skills for a Standout Case Worker Resume
  • Pharmaceutical Knowledge
  • Warehouse System Proficiency
  • Financial Analysis
  • Excel Expertise
  • Database Management
  • Regulatory Compliance
  • Inventory Control
  • Report Writing
  • Data Analysis
  • Project Management Software.
  • Effective Communication
  • Interpersonal Skills
  • Leadership Abilities
  • Problem-Solving
  • Adaptability
  • Attention to Detail
  • Time Management
  • Presentation Skills
  • Conflict Resolution
  • Teamwork and Collaboration.

Summary of Case Worker Knowledge and Qualifications on Resume

1. BA in Social Work with 3 years of Experience

  • Knowledge of trauma-informed practice, attachment theory and relationship-based approaches.
  • Experience working within the mental health sector 
  • Experience supporting people experiencing emotional distress.
  • Experience in involving people accessing services in the design and development of the services used with a strong focus on listening to people with lived experiences.
  • Excellent communication skills
  • Self-awareness and willingness to engage in reflective practice and ongoing personal development.
  • Ability to communicate in Welsh
  • Experience working in or floating/tenancy support in the community
  • Knowledge and Understanding of Welfare Benefits.
  • Experience in achieving positive outcomes with clients using Motivational interviewing and assertive engagement
  • Must demonstrate compassion, consistency, fairness

2. BA in Sociology with 2 years of Experience

  • Experience in supporting people with multiple complex needs including hard to reach clients who struggle to engage.
  • Experience in building professional relationships to enable development
  • Knowledge of specialist areas such as Substance Misuse, Dual Diagnosis, Domestic Violence
  • Knowledge of brain injury, Mental Health and Welfare benefits are desirable 
  • Experience in lone working with vulnerable clients
  • Ability to record client notes on an I.T system and verbally communicate handover to colleagues
  • Understand the principles of PIE (Physiological Informed Environments) and TIP (Trauma Informed Practice)
  • An ability to multi task and remain calm under pressure.
  • Knowledge of The Salvation Army’s history, mission, it’s services and policies and procedures.
  • Good written and oral communication skills, including the usage of emails, social media and other forms of electronic communication.
  • Ability to flexibility, patience, and a cultural awareness & sensitivity for children.

3. BS in Public Health with 2 years of Experience

  • Knowledge of AOD/gambling, community services and health sectors (preferably in a residential treatment setting).
  • Demonstrated experience and ability to work with those impacted by substance abuse, gambling and mental health conditions.
  • Experience working with people from Aboriginal and Torres Strait Islander background.
  • Experience working with people from culturally and linguistically diverse backgrounds and religions.
  • Experience working in collaboration with other organisations.
  • Experience in a leadership role.
  • Demonstrated ability to deal with unpredictable situations and behaviours utilising de-escalation techniques.
  • Comply with The Salvation Army Organisational Code of Conduct which includes an alcohol, gambling and drug free workplace
  • Ability to critically reflect on professional practice and attitudes.
  • Ability to develop and tailor programs to meet participants’ needs.
  • A demonstrated ability to manage projects, priorities and programs in a constantly changing environment

4. BS in Nursing with 1 years of Experience

  • Advanced knowledge of the pharmaceutical distribution industry
  • Working knowledge of automated warehouse operating system
  • Strong business and financial acumen, excellent presentation skills
  • Strong analytical and mathematical skills
  • Ability to communicate effectively both orally and in writing
  • Effective interpersonal and leadership skills
  • Effective organizational skills, attention to detail
  • Ability to consistently meet deadlines
  • Excellent problem-solving skills, ability to resolve issues effectively and efficiently
  • Knowledge of Microsoft Word, Excel, PowerPoint, and other Office Programs
  • Seeks new ideas, embraces new opportunities and adapts to change.
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