Job Summary:

• Creating and updating personalized care plans for patients.
• Collaborating with patients' families, friends and social supports in developing treatment plans.
• Identifying and recruiting high-quality healthcare providers.
• Interacting with healthcare providers to facilitate patients' treatments.
• Ensuring patients’ treatment requirements are met.
• Suggesting alternative treatment plans when patient's service requests do not meet medical necessity criteria.
• Instructing and educating patients on procedures, healthcare provider instructions and referrals.
• Linking patients to social services programs and entitlements such as transportation assistance and translation services.
• Conducting regular follow-ups with patients to evaluate progress, promote continuity of care and ensure improved health outcomes.
• Maintaining records of case management activities.

Skills on Resume: 

• Care Plan Development (Hard Skills)
• Collaborative Coordination (Soft Skills)
• Provider Recruitment (Hard Skills)
• Provider Liaison (Soft Skills)
• Treatment Adherence Monitoring (Hard Skills)
• Adaptive Treatment Planning (Hard Skills)
• Patient Education (Hard Skills)
• Social Service Linkage (Soft Skills)

Job Summary:

• Ensure the delivery of person-centered care/support services that promote independence, choice and dignity to empower people to live as independently as possible.
• Ensure care/support services are structured in a way that provides flexibility, reliability and continuity.
• Ensure services are accessible.
• Ensure the development of robust systems and procedures.
• Ensure the service is appropriately resourced with the right number of suitably qualified, skilled, competent and experienced staff.
• Ensure that all new referrals are responded to in a timely manner in line with contractual and organisational timescales.
• Oversee the co-ordination of care workers across all areas.
• Deliver services that ensure the Organisation’s duty of care to the service user and staff providing the service.
• Ensure good communication and links with all stakeholders with regard to the provision of services including commissioners, service users, relatives, social work teams etc.
• Recruit and build a team of competent staff to work on complex care packages.
• Ensure the office is resourced during office hours and ensure the provision of an effective out of hours on-call service.

Skills on Resume: 

• Person-Centered Care Management (Soft Skills)
• Service Coordination and Flexibility (Soft Skills)
• Resource Management (Hard Skills)
• System Development and Implementation (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Team Leadership and Recruitment (Soft Skills)
• Rapid Response to Referrals (Soft Skills)

Job Summary:

• Oversee intake, assessment, and enrollment procedures
• Plan and coordinate program services
• Work collaboratively with referring clinicians and program partners to implement high standard quality protocols
• Maintain a confidential and professional relationship to ensure patient satisfaction and confidentiality
• Establish and enforce program policies and procedures
• Provide case management, referrals, information, and advocacy
• Conduct intakes/assessments, advocacy, and other integral tasks
• Directly provide individual and group therapeutic services or workshops, in accordance with need.
• Participate in outreach activities including tabling, representing SAGE at community events, and/or public speaking engagements.
• Supervise Social Work interns and case management cases to ensure alignment of services with needs including engagement with constituents and periodic review of case records.
• Collect and enter all participant and service unit data in database(s) thoroughly and timely, in accord with organizational policies and regulatory mandates

Skills on Resume: 

• Program Coordination and Management (Hard Skills)
• Quality Assurance and Protocol Implementation (Hard Skills)
• Confidentiality and Professionalism (Soft Skills)
• Policy Development and Enforcement (Hard Skills)
• Case Management and Advocacy (Hard Skills)
• Assessment and Intake (Hard Skills)
• Therapeutic Services Delivery (Hard Skills)
• Data Management and Reporting (Hard Skills)

Job Summary:

• Provide comprehensive care management and care coordination for a panel of high-risk patients with 2 or more chronic conditions. 
• Coach patients to improve health behavior to attain health-related goals.
• Apply the principles of comprehensive, patient-centered, community-based, developmentally appropriate, and culturally and linguistically sensitive coordination of services.
• Use case management processes to ensure quality care is delivered to patients, families, and caregivers in the most efficient and effective manner across the care continuum and within a virtual environment.
• Complete a comprehensive patient needs’ assessment for each patient and coordinate with the attending physician
• Develop and maintain relationships among patients, families and caregivers, and the patient’s care team.
• Telephonically engage patients, families, and caregivers in understanding, establishing, and monitoring patient self-management care plans, as warranted.
• Document each patient’s individualized care plan and care coordination in the electronic database. 
• Engage with patients, families, and caregivers to provide education and resources throughout the full continuum of care.
• Provide timely communication with patients and identified family representatives
• Communicate with and provide feedback to referral sources including physicians, advanced practice providers, behavioral health specialists, social services, employees, stop-loss carriers, and/or care coordinators, as appropriate.
• Assist the care team by helping to measure quality and identify, refine, and implement practice improvements.

Skills on Resume: 

• Patient Coaching and Behavior Change (Soft Skills)
• Case Management and Care Coordination (Hard Skills)
• Comprehensive Patient Assessment (Hard Skills)
• Relationship Building (Soft Skills)
• Telephonic Engagement and Patient Education (Soft Skills)
• Electronic Health Records (EHR) (Hard Skills)
• Communication Skills (Soft Skills)
• Quality Improvement (Hard Skills)

Job Summary:

• Recruiting IT experts, UI UX designers
• Proactively searching candidates for different positions
• Conducting preliminary screening
• Posting vacancies on different channels
• Writing complete and detailed job descriptions
• Gathering feedback
• Tracking applicants throughout the recruiting process
• Onboarding new team members and supporting them
• Developing and implementing Performance Management and personnel management policies
• Acting as Project Manager on different HR-related projects (organizing surveys, team-buildings, etc).

Skills on Resume: 

• Recruitment Strategy Development (Hard Skills)
• Screening and Selection (Hard Skills)
• Job Posting and Promotion (Hard Skills)
• Writing Job Descriptions (Hard Skills)
• Applicant Tracking and Management (Hard Skills)
• Onboarding and Support (Soft Skills)
• Performance Management (Soft Skills)
• Project Management in HR (Soft Skills)

Job Summary:

• Visiting clients in residence (home or community),
• Performing assessments and evaluations,
• Providing education, guidance, planning, and recommendations for complex health and life care issues,
• Implementing and managing care services with outside providers,
• Attending doctor visits,
• Timely & professional reporting to family, Powers of Attorney, trustees and other designated persons, and
• Overall, being a primary, reliable point of contact for the client, family and service providers.
• Timely documentation into systems.
• Participation in team meetings.
• Demonstrate personal responsibility and respect for patients, families, caregivers, and co-workers.
• Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
• Uphold HIPAA regulations and complies with federal and state regulatory bodies to support quality measure requirements.
• Adhere to all Department procedures regarding documentation.

Skills on Resume: 

• Client Assessment and Evaluation (Hard Skills)
• Healthcare Coordination and Management (Hard Skills)
• Patient and Family Education (Hard Skills)
• Professional Communication (Soft Skills)
• Documentation Proficiency (Hard Skills)
• Team Collaboration and Support (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Reliable Point of Contact (Soft Skills)

Job Summary:

• Utilizes the components of the case management process i.e., elements of comprehensive assessment, identification of targeted barriers to improvement, 
• Linking to needed professional and community resources, development of care plan, implementation of care plan, documentation of outcomes, iterative care plan review and adjustment based on outcomes, health stabilization, and patient graduation
• Promotes and provides quality service delivery and effective care transitions planning for optimal member health outcomes
• Uses motivational interviewing to engage and maintain relationships with members
• Conducts telephonic assessments with the members to gather information regarding the member's current treatment, possible treatment needs and identify any barriers to accessing services
• Conducts face-to-face and/or telephonic communication with the member and/or member's parents/guardian, facility, and outpatient providers, including primary care physician (PCP) to gather information to identify discharge needs and any barriers to accessing post hospital discharge services and facilitate coordination of services
• Develop goals and objectives with the collaboration of the member to promote self-management, avoid readmission and connect the member with timely aftercare services
• Collaborates with member and facilitates coordination and communication between member and providers and support system to create crisis prevention plan
• Assists the member to engage successfully with behavioral providers and others in support system to move toward self-management
• Facilitates coordination, communication and collaboration on behalf of the member to achieve goals
• Builds trusting collaborative relationships
• Presents clinical cases to staff and consulting providers upon request of supervisor and by case management, policies, and procedures
• Utilizes appropriate tools such as NDBH approved case management models, assessment instruments, practice guidelines, and other applications and tools

Skills on Resume: 

• Case Management Process (Hard Skills)
• Care Transitions Planning (Hard Skills)
• Motivational Interviewing (Soft Skills)
• Telephonic and Face-to-Face Assessments (Hard Skills)
• Goal Development and Collaboration (Hard Skills)
• Crisis Prevention Planning (Hard Skills)
• Coordination and Communication (Soft Skills)
• Clinical Case Presentation (Hard Skills)

Job Summary:

• Demonstrates case management expertise in response to a variety of circumstances ranging from crisis intervention to routine business matters
• Coordinates with Health Plan medical management and medical services providers, including primary care physicians and patient-centered medical homes, to promote integrated member health care
• Participates in clinical staffing and other meetings and trainings upon management request
• Coordinates consultations with member's provider, family and NDBH Physician consultants on clinical cases when necessary and appropriate to facilitate care and progress
• Stays current with case management technology, member BH benefits, and non-health community resources
• Provides follow-up and support calls to members and providers by Manager/Supervisor
• Makes recommendations of programs and/or systems that create improved outcomes and timeliness of the case management department
• Contributes to site-specific audits/surveys/research projects that are relevant to case management process, policies, and procedures
• Participates in on-going continuing education by professional licensure, certification, or as requested by New Directions and maintains clinical licensure and certifications
• Participates in special committees or projects for program development by Manager/Supervisor
• Adheres to the policies and procedures for case management activities as well as screening, triage and referral activities, including timeliness of activities/services and accuracy of documentation
• Completes appropriate documentation in clinical systems in compliance with regulatory and accreditation standards
• Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and New Directions services, policies and procedures and criteria

Skills on Resume: 

• Case Management Expertise (Hard Skills)
• Coordination with Medical Providers (Hard Skills)
• Clinical Consultations and Coordination (Hard Skills)
• Knowledge of Case Management Technology (Hard Skills)
• Follow-up and Support (Hard Skills)
• Program Recommendations (Hard Skills)
• Documentation Compliance (Hard Skills)
• Education and Training Participation (Hard Skills)

Job Summary:

• Provide supportive case management to Transgender women of color and MSM of color at high risk for substance abuse/mental health issues 
• Conduct GRPA Intake, Follow-up, and Discharge Assessments 
• Provide care coordination on an ongoing basis with other service providers, participate in medical case conferences to promote integrated care 
• Follow up with the client and the referral provider to ensure that appointments are kept and that the patient is re-engaged in care and referred to needed treatment/prevention 
• Maintain essential data for reporting and program evaluation in eICare, including program enrollment, progress notes, care plans, referral activity, and updating contact information 
• Build and maintain resource lists for external services and emergency services (i.e. housing, domestic violence, food pantry) 
• Provide oversight and task supervision for Care Navigator to improve ongoing engagement in services and navigation
• Coordinate with outreach staff to identify and address presenting issues Participate in bi monthly supervisory sessions with the Program Coordinator 
• Provide oversight for monthly chart review and participate in CQI site meetings and projects 
• Adheres to New Directions Behavioral Health Mission Statement, Core Values, Code of Business Conduct, and Compliance Program
• Complies with all Federal and applicable State laws and New Directions Behavioral Health Policies regarding, privacy, confidentiality, and security of health information, and other designated information

Skills on Resume: 

• Case Management (Hard Skills)
  
• Care Coordination (Hard Skills)
• Appointment Management and Follow-up (Hard Skills)
• Data Management (Hard Skills)
• Resource Management (Hard Skills)
• Supervision and Oversight (Hard Skills)
• Quality Assurance and Compliance (Hard Skills)
• Communication and Collaboration (Soft Skills)

Job Summary:

• Identify and drive strategic projects within PoC to position us for upcoming tenders and product launches.
• Maintain long-term relationships and trust with KOLs in PoC.
• Act as the primary contact to Point of Care customers in assigned territory.
• Maintain commercial agreements with PoC customers (prices/discounts, contracts, special terms and delivery schedules) and monitor customer billing and pricing for accuracy/timeliness.
• Document all sales activities performed in the local sales CRM system according to local processes.
• Deliver/install, service and support PoC products sold to customers and provide customer training.
• Responsible for marketing strategies and handling product complaints, escalation, reporting and update activities
• Take initiative, seek approval and secure implementation of strategic collaborations with key stakeholders within PoC
• Ensure knowledge and understanding of customer needs
• Perform duties as described in this job description, or in quality system procedures, or assigned by the Lead, for the maximum benefit of the company
• Participate with positive spirit in planning of personal performance and development objectives

Skills on Resume: 

• Project Management (Hard Skills)
• Customer Relationship Management (Hard Skills)
• Commercial Acumen (Hard Skills)
• Sales Documentation (Hard Skills)
• Product Support and Training (Hard Skills)
• Complaint Handling and Reporting (Hard Skills)
• Collaboration and Initiative (Soft Skills)
• Customer Needs Assessment (Soft Skills)

Job Summary:

• Serve as a resource, consultant, and liaison regarding student isolation and quarantine needs
• Respond to inquiries and referrals related to isolation and quarantine
• Communicate and provide approved information about quarantine and isolation procedures
• Assist with notification and frequent communication with students by email and phone
• Coordinate logistics for students in quarantine and isolation, housing, dining, academics, etc.
• Communicate and collaborate with various department entities
• Provide direct support and response to address student needs during isolation and quarantine
• Track student information and maintain records and case notes in an electronic database
• Follow campus, federal, and state policies related to role and privacy laws
• Respond to after hours or weekend emergencies on a limited basis

Skills on Resume: 

• Customer Service and Support (Soft Skills)
• Communication Skills (Soft Skills)
• Coordination and Logistics Management (Hard Skills)
• Interdepartmental Collaboration (Soft Skills)
• Record Keeping and Database Management (Hard Skills)
• Policy Adherence (Hard Skills)
• Emergency Response (Soft Skills)
• Problem Solving and Decision Making (Soft Skills)

Job Summary:

• Build great relationships with the people we support and the people important in lives
• Actively lead the team’s development by coaching and training colleagues
• Manage overall key work with individual(s), developing support plan through the referral, assessment and review stages of person-centered planning
• Ensure that any support activities that are delegated to team colleagues are achieved and that the relevant records are regularly updated to reflect current and accurate information
• Promote best practice across the cluster and the organisation through participation in external and Certitude organisational-wide projects and forums
• Manage the day-to-day running of the live-in care service in the area
• Work alongside care and bookings coordinators to ensure all bookings are covered
• Managing customer relations and ensuring all care plans are person-centred
• Ensure team and individual KPI
• Deal with complaints efficiently and appropriately
• Working with the Recruitment Manager to ensure there us a healthy pipeline of carers

Skills on Resume: 

• Building Relationships (Soft Skills)
• Team Development and Leadership (Hard Skills)
• Person-Centered Planning (Hard Skills)
• Delegation and Record Keeping (Hard Skills)
• Promoting Best Practices (Soft Skills)
• Operational Management (Hard Skills)
• Coordination and Scheduling (Hard Skills)
• Customer Relations and Care Plan Management (Hard Skills)