Job Summary:

• Obtain information from family social/medical questionnaires, team members, observation, and parent/child self-report to assess mental health status of children at center. 
• Ensure that child’s needs are documented in patient chart and refers parents/foster parents to services for child and/or family.
• Educate parents regarding normal sexual development of children. 
• Assist parents to recognize signs and symptoms of child sexual and physical abuse. 
• Provide parents with information about appropriate parenting interventions to help vulnerable abused children.
• Provide the Forensic Interview to the child victim when appropriate. 
• Document the interview and interaction with the parents and creates a legal report.
• Follow children and families’ progress after evaluation by telephone contact. Provide crisis counseling
• Assist families to follow through with referrals. 
• Document linkage to services in patient chart and for center database.
• Provide referrals for children in the custody of the state to necessary medical and mental health services.
• Maintain the NCAtrak database by inputting information pertinent to the evaluation, follow-up and case outcomes.

Skills on Resume: 

• Clinical Assessment Skills (Hard Skills)
• Documentation and Reporting (Hard Skills)
• Educational Outreach (Soft Skills)
• Crisis Intervention and Counseling (Soft Skills)
• Interviewing Techniques (Hard Skills)
• Referral and Resource Navigation (Soft Skills)
• Follow-up and Continuous Care (Soft Skills)
• Database Management (Hard Skills)

Job Summary:

• Calling pharmacies to complete authorizations for patient’s IUD/Nexplanon orders
• Sorting lab results that come in and ensuring that are quickly routed to the appropriate provider
• Triaging chat messages that come through Tia’s queue to the appropriate Care Coordinator
• Ensures all messages are responded within agreed-upon turnaround time, and ends every day with 0 outstanding action item
• Maintain clean & organized chat queue with an ownership mentality
• Coordinate with care team members to facilitate patient care
• Act as a team, not a lone wolf, with care team to ensure efficient escalation of patient needs
• Authorizations for IUD/Nexplanon Orders
• Completing Mental Health Insurance Checks
• Ensures we check patients insurance to identify whether or not their therapy appointments are covered by insurance, require a prior authorization etc
• Complete Prior Authorization process for specific medications

Skills on Resume: 

• Communication Skills (Soft Skills)
• Organizational Skills (Hard Skills)
• Attention to Detail (Hard Skills)
• Time Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Customer Service Orientation (Soft Skills)
• Problem-Solving Skills (Hard Skills)
• Ownership Mentality (Soft Skills)

Job Summary:

• Scheduling of clients’ visits by allocating suitable and available Carers using specialist rostering software.
• Getting to know and interact regularly with Carers in order to optimise the matching of Carers with clients
• Live monitoring and updating of the Carer App
• Dealing with ongoing variations to client / carer schedules on a daily basis
• Handling emergency situations calmly and methodically
• Providing support with other aspects of business operations as the need evolves.
• Assist doctors to provide better health and medical support for their customers
• Effectively follow up customer needs, do a good job in customer service, can independently follow up customer service work
• Maintain customer relationships, improves patient satisfaction, collects patient feedback and reports regularly
• Actively communicates with relevant institutions to obtain the required medical information

Skills on Resume: 

• Rostering and Scheduling (Hard Skills)
• Relationship Building (Soft Skills)
• Live Monitoring and Updates (Hard Skills)
• Adaptability and Problem Solving (Soft Skills)
• Emergency Management (Hard Skills)
• Operational Support (Soft Skills)
• Customer Service (Soft Skills)
• Medical Support Coordination (Hard Skills)

Job Summary:

• Scheduling hours to be delivered in the homes of clients.
• Manage ongoing relationships with clients, client families and field staff.
• Interviewing potential field staff employees
• Troubleshooting problems and providing resolution
• Schedule and attend Provider Meetings, Quarterly Meetings, and Admissions.
• Provide an all-day training to new field staff.
• Maintain client file documents.
• Provide OJT to all new field staff.
• Maintain Monthly Summaries/Reports and submission.
• Review potential client documents before accepting.
• Provide the coordination and scheduling of community multidisciplinary child protection team. 
• Develops agenda based on criteria set out by the Team. 
• Send out the agenda on a secured server to participants. 
• Document when decisions are made to make changes to the system.

Skills on Resume: 

• Scheduling and Coordination (Hard Skills)
• Client Relationship Management (Soft Skills)
• Staff Recruitment and Interviewing (Hard Skills)
• Problem Solving and Troubleshooting (Hard Skills)
• Meeting Management (Hard Skills)
• Training and Development (Hard Skills)
• Documentation and Reporting (Hard Skills)
• Agenda Development and Documentation (Hard Skills)

Job Summary:

• Check incoming calls/emails on a daily basis. 
• Sources include website, social media accounts, MyWellBeing, Psychology Today, Zencare, etc.
• Respond within 24-hours to conduct a short initial intake.
• Assess the client’s wants/needs, gather necessary clinical information, outline relevant policies/procedures, and answer questions about the process.
• Match the client by entering their information into Dashboard, which will provide two potential options, or use formula to do it manually if necessary
• Review utilization reports to target referrals to therapists with openings.
• Keep track of clinicians’ availability, schedules, and time off for consideration in referrals.
• Review clinician’s bios, videos, and other records to understand their matching qualifications.
• Schedule a phone consultation and contact the clinician to ensure a successful hand-off.
• Track all leads and maintain records, regardless of whether or not the client follows through with a phone consultation and/or first session.
• Meet with the Clinical Operations Team regularly to report on referrals, optimize the process, and receive updates on new clinicians and/or priorities

Skills on Resume: 

• Effective Communication (Soft Skills)
• Client Intake and Assessment (Hard Skills)
• Data Management (Hard Skills)
• Utilization Review (Hard Skills)
• Scheduling and Coordination (Hard Skills)
• Research and Evaluation (Hard Skills)
• Appointment Setting (Hard Skills)
• Documentation and Reporting (Hard Skills)

Job Summary:

• Review inpatient and day hospital admissions and discharges, and prioritising daily reviews in coordination with In-patient approval & CM teams. 
• Identifying and seeking relevant clinical information to accurately update the patient management system and selected clinical software tools.
• Orientate and educates customers and their families by explaining the role of the care coordinator, initiating find a provider/concierge pathway
• Providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.
• Participating in case review meetings, coordinating information and care requirements with other care providers
• Resolving issues that could affect smooth care progression, fostering peer support, and providing education to others regarding the case management process.
• Monitor the delivery of care with hospital bed managers, request copies of documented care plans, identify progress toward desired care outcomes
• Intervening to overcome deviations in the expected plan of care, reviewing the care plan with customers in conjunction with the direct care providers
• Interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consult
• Maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan.

Skills on Resume: 

• Clinical Knowledge and Understanding (Hard Skills)
• Patient Education and Support (Hard Skills)
• Coordination and Collaboration (Soft Skills)
• Care Plan Monitoring and Adjustment (Hard Skills)
• Communication and Negotiation (Soft Skills)
• Documentation and Record Keeping (Hard Skills)
• Problem Solving and Decision Making (Hard Skills)
• Software Proficiency (Hard Skills)

Job Summary:

• Evaluate outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team implementing ongoing recommendations.
• Maintain complete and accurate member records
• support complex case management and assist Global CM with evacuation/repatriation by allocating cases to available global case management teams in region and monitor throughout working hours in line with agreed SLA
• Analyzing the outcomes from the software and determining if further information or action 
• Working collaboratively with key hospital personnel to facilitate timely and sustainable discharge
• Identifying any instances where escalation
• Facilitating an excellent experience for Bupa customers before, during and after a hospital admission 
• Working with Case Managers, clinicians, and Clinical Operations leaders to identify opportunities for improvements to care coordination and support services for customers
• Complying with health and safety and clinical governance policies
• Facilitating communication and resolution of issues/ concerns between hospital staff and customers 

Skills on Resume: 

• Case Management (Hard Skills)
• Record Keeping (Hard Skills)
• Outcome Evaluation (Hard Skills)
• Communication Skills (Soft Skills)
• Collaboration (Soft Skills)
• Customer Experience (Soft Skills)
• Analytical Skills (Hard Skills)
• Compliance and Governance (Hard Skills)

Job Summary:

• Plan, create and communicate office administration policies through the live in care department that arises through client and staff enquiries.
• Field phone calls that are received at the main office and forwarded onto the correct teams.
• Provide excellent levels of customer service at all times through phone calls, email and in person, mindful that are often the first impression of Genuine Care.
• Provide ‘On Call’ support based on the following schedule
• Update and maintain software (Tagtronics) inputting changes to client history, complaints, incidents or accidents whilst maintaining the rotas are up to date with correct visits and breaks booked in.
• Support administration team with tasks like filing, banking, stock taking, shopping orders, and posting outgoing mail.
• Maintain shared folders with up to date information on client & carer contact information, key safe’s and invoice addresses.
• Report and attend management meetings providing a detailed picture of the current administration roles within the company.
• Support Live in Carer team and management of spot checks and supervisions through rota planning.
• Report to the manager any concerns or issues that could impact on service, finance, health & safety or the reputation of Genuine Care and its provisions of care.
• Carry out support work to management to ensure the live in carers are comfortable and safe in the premises

Skills on Resume: 

• Office Administration (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Communication Skills (Soft Skills)
• Software Proficiency (Hard Skills)
• Administrative Support (Hard Skills)
• Organizational Skills (Hard Skills)
• Reporting and Meeting Attendance (Hard Skills)
• Team Support and Supervision (Hard Skills)

Job Summary:

• Identify service needs, gaps and barriers to treatment to direct resources for the client
• Coordinate referrals to providers to ensure the provision of behavioral health, medical, housing and social supports for clients.
• Provide client with information about referrals to services.
• Follow up on client’s referrals to ensure successful linkage.
• Identify, develop and maintain relationships with treating providers, key specialist groups, hospitals, and community agencies to leverage resources, share data and address system barriers.
• Keep daily documentation of coordination of care efforts for each client, according to policy.
• Maintain data of outcomes.
• Applies evidenced bases practices, such as Motivational Interviewing, to increase client engagement and retention.
• Remain in contact with the client and treating providers to ensure communication about individual progress and/or needs while assisting to eliminate barriers to treatment.
• Work proactively and effectively as an individual and as part of a team
• Work towards being trained in a secondary duty to support the emergency planning of the office team.

Skills on Resume: 

• Assessment of Service Needs (Hard Skills)
• Referral Coordination (Hard Skills)
• Client Education (Hard Skills)
• Follow-up and Monitoring (Hard Skills)
• Relationship Building (Soft Skills)
• Documentation (Hard Skills)
• Outcome Tracking (Hard Skills)
• Evidenced-Based Practices (Hard Skills)

Job Summary:

• Relay insurance coverage to referral sources and patients and discuss forms required for billing with patients.
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.
• Resolve reimbursement issues with patient accounts, sales team, and management team.
• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.
• Assess patient needs and document referral requests for coordination of care.
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company.
• Scheduling Care Workers and putting together rotas
• Using effective rostering to fully utilise staff hours
• Acting as the first point of contact for Care Workers providing advice and guidance
• Carrying out assessments and spot checks
• Providing an excellent service for customers, care workers and other healthcare professionals
• Ensuring compliance is met with CQC minimum standardsAbove all we need a Care Coordinator who wants to be part of a high quality service where everything is tailored around the client's needs.

Skills on Resume: 

• Insurance Knowledge and Communication (Hard Skills)
• Insurance Verification Coordination (Hard Skills)
• Reimbursement Issue Resolution (Hard Skills)
• Order Processing and Customer Service (Hard Skills)
• Care Coordination and Documentation (Hard Skills)
• Equipment and Service Information (Hard Skills)
• Staff Scheduling and Rostering (Hard Skills)
• Compliance and Quality Standards (Hard Skills)

Job Summary:

• Ensure the service users receive care and support as agreed, and ensure that all calls are covered within designated area
• Ensure we are setting up person centered & outcome focused care
• Ensure that care workers and service users are satisfied with service
• Keep service users interests and choices at the centre
• Support and mentor workers in area
• Ensure care workers availability and capacity is fulfilled
• Ensure care workers contractual hours are met
• Assist in ensuring care workers mandatory training, and all safety and security checks are in place and up to date.
• Make satisfaction calls to care workers.
• Assist them to complete incident/accident reports and complaints/grievance forms
• Attend care worker hubs and action any feedback.
• Arrange and attend rota clinks
• Attend supervisions with care workers

Skills on Resume: 

• Organizational Skills (Hard Skills)
• Person-Centered Care (Hard Skills)
• Communication Skills (Soft Skills)
• Leadership and Mentoring (Soft Skills)
• Capacity Management (Hard Skills)
• Problem-Solving Skills (Hard Skills)
• Teamwork and Collaboration (Soft Skills)
• Attention to Detail (Hard Skills)

Job Summary:

• Record and report complaints & compliments
• Visit and call service users to carry out reviews and customer service checks
• Seek feedback from service users and action any concerns raised
• Replace care workers as leave into scheduled work to ensure that there is limited disruption to the service users.
• Responsible for promptly answering incoming calls and providing information and problem resolution in a friendly, professional and knowledgeable manner
• Demonstrates commitment to excellent internal and external customer service.
• Ensure compliance to all legal and legislation requirements.
• Prepare and ensure completion of all terms of business and relevant paperwork is maintained, recorded and stored
• Develop various correspondences and maintain confidentiality of all client information and monitor all company systems.
• Ability to adapt to a changing market
• Support the other co-ordinators with unfilled calls
• Assist in helping cover the team for sickness and holiday cover

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Communication Skills (Soft Skills)
• Problem-Solving (Hard Skills)
• Organizational Skills (Hard Skills)
• Adaptability (Soft Skills)
• Attention to Detail (Hard Skills)
• Team Collaboration (Soft Skills)
• Compliance Knowledge (Hard Skills)

Job Summary:

• Provide supervision of medications for residents. 
• Supervise the duties of all other medication aides.
• Check to make sure all record keeping and documentation is being done in a timely and neat manner.
• Set up medical appointments for residents and arrange transportation to and from.
• Answer telephones and the intercom and take messages
• Oversee the Receiving, logging, and storing all medications.
• Contact resident’s families and doctors in reference to resident status.
• Pass medications in dining room and residents’ rooms at the prescribed times.
• Record keeping of medication changes and destroying of expired and/or unused medications.
• Re-ordering of medications.

Skills on Resume: 

• Medication Administration and Supervision (Hard Skills)
  
• Record Keeping and Documentation (Hard Skills)
• Appointment Scheduling and Coordination (Hard Skills)
• Communication (Soft Skills)
• Medication Management (Hard Skills)
• Patient Care and Support (Soft Skills)
• Family and Physician Communication (Soft Skills)
• Attention to Detail and Compliance (Hard Skills)

Job Summary:

• Allocate perm calls / runs to carers ensuring continuity
• Ensure that immediate calls are covered.
• Communicate with customers when there are changes to calls.
• Communicate with carers when there are changes to their work at short notice.
• Plan and organize future cover up to generation and to ensure all carers allocated work is given to them in a timely manner
• Complete Care Calls if no other carer can be provided
• Ensure that the perms are at 3% or under within postcode areas.
• Take accountability for all conversions for new packages on CH
• Ensure purchase orders are obtained for service and are kept up to date and recorded accurately.
• Take responsibility for decision-making in regard to new packages to enable the business to grow.

Skills on Resume: 

• Scheduling and Allocation Management (Hard Skills)
• Emergency Call Handling (Hard Skills)
• Effective Communication (Soft Skills)
• Adaptability and Flexibility (Soft Skills)
• Strategic Planning (Hard Skills)
• Hands-On Care Skills (Hard Skills)
• Performance Monitoring (Hard Skills)
• Decision-Making and Accountability (Hard Skills)

Job Summary:

• Plan and organise interview, shadowing & coaching for new recruits.
• Conduct interviews and orientation for new recruits.
• Conduct Supervisions and Direct Observations every 3 months
• Support the Branch Manager with customer visits and reviews
• Undertake New Business assessments and produce individual care and support plans and risk assessments for new customers
• Liaise with Recruitment to ensure that are aware of staffing requirements
• Support other postcode areas with Carers during holidays / absence
• Cover Out of Hours Service on a Rota Basis
• Support Branch Manager with Carer Recruitment
• Setting up of medications per Physician’s orders. 
• Maintaining current listing of medications on the “Med Sheets” and directions on the container labels.

Skills on Resume: 

• Recruitment Coordination (Hard Skills)
• Interviewing Skills (Hard Skills)
• Supervision and Evaluation (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Care Planning and Risk Assessment (Hard Skills)
• Recruitment Liaison (Soft Skills)
• Resource Management (Soft Skills)
• Emergency Response (Hard Skills)

Job Summary:

• Create a comfortable and safe after school care environment where students feel welcome and at home
• Ensure that the daily activities within Croco Club are carried out optimally
• Manage the Croco Club team in such a way that feel supported and empowered in doing their work
• Serve as the primary contact for parent and school communication
• Carry out the management, coordination, and monitoring of the Safety and Health protocol
• Perform administrative duties including managing and administering Croco Club policies & procedures in accordance with Dutch childcare laws
• Coordinate patient care with case managers, doctors, nursing homes, hospitals, home care agencies, Medicaid office.
• Enter pertinent clinical information to update and share with other health care facilities, case managers, doctor’s office and Medicaid office.
• Follow up on admitted and discharged patient and update their status on incident reports.
• Assist the Director of Nurse when necessary.
• Follow with doctor’s office to ensure clinical documents are signed
• Attend a weekly and monthly meeting with Medicaid and other agencies in regards to patient care.

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Communication Skills (Soft Skills)
• Safety and Health Protocol Management (Hard Skills)
• Administrative Skills (Hard Skills)
• Patient Care Coordination (Hard Skills)
• Clinical Documentation (Hard Skills)
• Organizational Skills (Hard Skills)
• Meeting Facilitation (Soft Skills)

Job Summary:

• Ensures that all client information, contacts, service plans, schedules, and confidentiality are maintained and updated
• Maintains relationships with referral sources and client care teams.
• Achieves and exceeds client expectations, investigates issues, and ensures prompt follow-up to resolve issues.
• Works closely with the Scheduler and the Recruiter to ensure that client care is appropriately staffed and scheduled.
• Ensures caregivers are familiar with client service plans
• Responds to client requests and concerns and advocates on their behalf.
• Responds to caregiver requests and concerns and advocates on their behalf.
• Monitors, supervises and manage the caregiving performance in collaboration with the Director of Care.
• Ensures that tasks and the working environment are safe for the client and the caregiver.
• Keep track of all narcotics.
• Set up new Med Sheets for each resident at the beginning of each medication cycle.
• Maintain current record for each resident on a medication record sheet.
• Account for residents that are not in the facility (i.e. out for the day, in the hospital, etc.).

Skills on Resume: 

• Organizational Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Customer Service Orientation (Soft Skills)
• Coordination and Collaboration (Soft Skills)
• Advocacy Skills (Soft Skills)
• Performance Management (Hard Skills)
• Safety Management (Hard Skills)
• Medication Management (Hard Skills)

Job Summary:

• Provides outreach via phone, letters, and face-to-face to educate members on how to access services at the assigned hospital center and the importance of health maintenance, preventive health visits, and maintaining relationships with primary care providers.
• Utilizes the assigned hospital center and, where feasible, its patient registry, appointment systems, electronic medical records, claims, and billing systems and Healthfirst internal members, providers, and claims systems to verify patient visit history, appointment schedules, patient insurance, demographic, and PCP information to ensure data is accurate, properly captured, and exchanged on a timely basis.
• Coordinates and monitors member appointments for preventive health visits via the hospital's scheduling system.
• Participates in Healthfirst new member orientations at hospital center or satellite clinics and works with Healthfirst field member services representatives to assist members on how to access various medical services, and where applicable, coordinates efforts with Healthfirst’s Care Managers to decrease admissions and readmissions.
• Collaborates with other Healthfirst departments to monitor quality measures and other relevant data.
• Assists with on-site medical record review retrieval for HEDIS and QARR, coding studies, and other departmental special projects
• Registered or Certified Medical Assistant and/or Certified Nursing Assistant.
• Answer and monitor incoming telephone calls.
• Ensure Service Users are at the heart of the care delivery and their wishes and preferences enhance their wellbeing

Skills on Resume: 

• Effective Communication Skills (Soft Skills)
• Data Management (Hard Skills)
• Appointment Coordination (Hard Skills)
• Member Orientation and Support (Soft Skills)
• Collaboration and Teamwork (Soft Skills)
• Medical Record Management (Hard Skills)
• Clinical Certifications (Hard Skills)
• Customer Service Excellence (Soft Skills)