• Provide leadership to care staff within Visto Help Hands Care Limited
• Provide care in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements, and relevant regulations under the direction of the Manager
• Supervise the care delivery within the service.
• Maintain skills at a current level, and undertake such training and development as may from time to time be required to maintain practices as up-to-date
• Manage and supervise care workers including planning and allocating care workers' rotas every week.
• Manage and authorize care worker holiday requests and absences.
• Plan routes to maximize travel times.
• Develop relationships and liaise with organizations (Social workers, District nurses, GPs and family members)
• Participate within the on–call out–of–hours service on a rotary basis.
• Support family members and service users with queries.
• Take new service users' referrals from social workers or hospitals as well as private service users.

Skills: Leadership and Team Management, Regulatory Compliance, Training and Development, Care Coordination, Stakeholder Engagement, Crisis Management, Client Intake and Assessment, Communication and Support

• Participate the execution of the mission, vision and values
• Coordinate  Aftercare programmes, which involves communicating with all internal departments, in order to provide seamless Continuing Care for the clients
• Organise and oversee the planning of client`s return for Recharge Programmes
• Engaging with business promotion of Continuing Care Services, BIO-R, Double Check products and services
• Establish professional relationships and maintain regular contact with remote clients
• Update and log databases and building schedules, and invoicing
• Participate in special projects and or other duties assigned by manager
• Organise and support relevant departmental meetings
• Establishes and maintains a good working relationship with the leaders of each designed community site receiving Community Outreach services.
• Facilitates and assimilates collection of data from each designated community site to assist in the strategic planning of program services provided by the Community Outreach program.
• Acts as a consultant to the community for services requested.

Skills: Program Coordination and Management, Stakeholder Engagement, Relationship Building, Data Management and Reporting, Strategic Planning Assistance, Project Participation, Meeting Organization and Support, Consultative Approach

• Accountable for the concurrent assessment of patients for the appropriateness of the level of care, diagnostics and procedures performed, and quality/clinical risks issues, and documentation of medical record completeness.
• Reports all variances according to the established quality improvement process.
• Accountable for the continuity of patient care and selected discharge planning functions, based on set criteria.
• Acts as a resource for staff, patients, families and physicians.
• Practices capable and effective problem identification and resolution skills as a method of sound decision making.
• Collaborates with nursing staff regarding discharge planning and use of the clinical care pathways.
• Serves as a role model of interpersonal communication for all employees within department and outside department in relationships with staff, patient and families, medical staff, other departments, and administration.
• Contributes to the development of a goal directed plan of care that is prioritized and based on determined medical diagnosis, patient problems, and expected patient outcomes.
• Enhances professional growth and development through participation in educational programs, current literature, inservice meetings, and workshops.
• Provides information on available community resources and assists individuals to cognizant of appropriate referral services.
• Actively participates in the department's per interviewing and evaluation processes

Skills: Clinical Assessment Skills, Documentation and Reporting, Patient Care Coordination, Resource Management, Problem Solving and Decision Making, Collaborative Teamwork, Communication and Interpersonal Skills, Professional Development and Community Engagement

• Analyze history of account and prepares documentation to effectively communicate
• Process tasks and prepares account information to communicate with outside partners
• Manage patient accounts with contact information, insurance and financial information in a confidential manner
• Investigate and problem solve to identify missing information or remove barriers preventing customers from getting what need
• Establish and maintain relationships with identified service providers.
• Maintain ongoing tracking and organized documentation system to support workflows and audits
• Ensure that all staff contribute to the efficient running of Visto Help Hands Care Limited and supervise staff
• Organize and co-ordinate care delivery in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements, and relevant regulations under the direction of the Manager and within the financial plans
• Ensure that the care service is delivered to Service Users at the times and for the duration specified in the relevant individual agreement(s) and contract standards

Skills: Account Analysis and Documentation, Confidential Management of Patient Information, Problem Solving and Investigation, Relationship Management, Workflow and Audit Support, Flexible Scheduling, Staff Supervision and Operational Efficiency, Care Coordination and Compliance

• Review patient care plans to ensure proper patient scheduling prior to clinic appointments. 
• Works with providers in clinic to ensure timely clinic flow and comprehensive patient care. 
• Meets and greets families to review their clinic schedule for the day. 
• Answers any preliminary patient questions within their scope and escalates all issues outside scope as appropriate. 
• Reviews Cleft and Craniofacial support organizations with family to enhance care experience. 
• Provides direct support with order entry, AVS preparation, medication refills, and provides non-nurse support and education to the patient and caregiver. 
• Ensures all outside records and any required study results are available in OHSU Epic chart for review at time of appointment including, but not limited to any imaging, eye exams, swallow studies and sleep studies. 
• Interfaces with CCF dental coordinator to ensure that dental x-rays are obtained in timely fashion prior to clinic visit. 
• Monitors Epic in basket for messages that need attention from the patient/caregiver and any providers. 
• Handles messages and initiates requests for Early Intervention within scope of boundaries as outlined for medical assistants. Faxes all outside referrals to appropriate facility. 

Skills: Patient Scheduling and Coordination, Clinic Workflow Management, Patient and Family Interaction, Information and Resource Sharing, Medical Administrative Support, Medical Records Management, Interdepartmental Coordination, Communication and Follow-Up

• Manages and orders clinic supplies for lip taping, nasal stent suctioning, and specialized feeding equipment. 
• Monitors and updates any educational materials for patient/caregiver including ACPA booklets and Patient Care Binders. 
• Order any supplies needed for Patient Care Binders. 
• Keeps an up-to-date inventory/list of referral resources (speech, PT, dental, ortho) and grant programs (e.g. United Health Care Foundation, Smile Oregon). 
• Sends appeal letters for helmet treatment or any other denied treatments.
• Ensures patients and/or caregivers follow through with outside referrals to specialties, labs and diagnostic imaging. 
• Coordinates ancillary services needed for continuation of care and health maintenance needs. 
• Works closely with PAS, primary care clinics and cleft providers to ensure that team protocols are being followed for timely cleft and craniofacial care of patients.
• Provides program information and educational resources to patients, caregivers, family members, and referring facilities. 
• Participates in weekly interdisciplinary patient care conferences, providing information on patients’ status to support decision making related to patients’ process. 
• Acts as primary communication link between team providers, referring providers and PAS to ensure proper scheduling and care planning. 

Skills: Supply Chain Management, Educational Material Development, Inventory Management, Communication and Coordination, Advocacy and Appeals, Patient and Caregiver Support, Interdisciplinary Collaboration, Stakeholder Engagement

• Active License in good standing as a Registered Nurse (RN)
• Experience in medical/surgical health care fields, a psychiatric, and/or an obstetrical setting
• Effective verbal and written communication skills with providers, subscribers and group representatives
• Experience analyzing clinical situations and making informed decisions in an autonomous setting
• Experience in a position interpreting and communicating information orally and written with all levels of staff internal and external
• Experience in a position requiring independent decision-making skills
• Willingness to work a flexible schedule in order to provide telephone coverage
• Experience in a position using negotiation skills 
• Certified Case Manager preferred
• Critical care experience strongly
• Med/Surg experience strongly 

Qualifications: BA in Social Work with 2 years of Experience

• Experience in Call center customer service, or direct patient care
• Experience in  Medical 
• Experience in working with blended technology platforms (i.e., software platforms, customer databases, dispatch CAD, call center, and telephony systems).
• Strong ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
• Ability to manage time effectively and handle both internal and external conflicts
• Excellent interpersonal, communication and diplomacy skills
• Ability to interact effectively in person (remote) and in writing with people of various professional and cultural backgrounds
• Exposure to a diverse, multicultural work environment.
• Ability to communicate fluently in English, bi-lingual or multi-lingual
• Experience in Oncology

Qualifications: BA in Nursing with 3 years of Experience

• Clinical-related or healthcare-related field
• Ability to multi-task and work in a fast-paced environment with changing priorities
• Effectively meet and exceed customer needs
• Experience in building productive relationships with physicians, and internal customers, and taking responsibility for customer loyalty and satisfaction
• Work effectively and cooperatively with other members of the CDO Team
• Experience in establishing and maintaining good working relationships
• Experience in understanding department, segment, and organizational strategy and operating objectives including linkages to related areas
• Experience in following established guidelines and procedures
• Demonstrate interpersonal/verbal communication skills
• Experience in MA, LPN, Associate or Bachelor’s degree in relevant field or equivalent work 
• Excellent time management skills
• Proficiency with EHRs, or other healthcare-related software platforms

Qualifications: BA in Psychology with 2 years of Experience

• Experience in Wraparound(Wraparound, REACH, or Youth CCS) care coordination
• Working knowledge of computer applications preferred (Windows and Microsoft Word).
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms, and values the worth of each individual.
• A sparkling personality (and a smile to match!)
• Knowledge of dental terminology
• Strong customer service and communication skills
• Experience in Project management 
• Experience in the development and deployment of consumer-related initiatives, with a deep understanding of customer experience journey methodologies
• Excellent analytical skills where can develop actionable measures from data results
• Excellent communication skills and Strong customer focus
• Involved in projects with a continuous improvement mentality
• Excellent English skills Dutch and/or French

Qualifications: BA in Public Health with 4 years of Experience

• Knowledge of medical terminology.
• Experience in data entry
• Experience in the healthcare industry with preferred managed care experience.
• Knowledgeable in Microsoft Office applications.
• Knowledge of health plan benefits and Medicare guidelines.
• Ability to manage competing priorities and work under significant time constraints
• Knowledge of Manage Care HMO plans and Medicare
• Experience in processing referrals, checking benefits and eligibility
• Strong Data entry skills
• Strong typing speed and multitasking.

Qualifications: BA in Sociology with 2 years of Experience

• Experience in LVN and nursing
• Knowledge of medications and emergency procedures, good communication skills both written and verbal and in English.
• A positive attitude, be able to deal with emergencies, stress, personal discomforts or illness and/or death.
• Must have FBI/DOJ Criminal Record Clearances, Current First Aid and Health Screening/TB Test Results.
• Attendance is an essential function of this position. 
• Be in good standing with CNO as a Registered Practical Nurse
• Have the ability to empathize and express compassion
• Have possessed exceptional client assessment and consultative skills
• Have excellent interpersonal skills and analytic/critical thinker
• Have excellent customer service skills and the ability to deal tactfully with clients, staff, and community
• Have experience working with clients with Acquired Brain injuries, mental health, or cognitive deficits is an asset
• Have verbal and written communication skills with attentive telephone manners
• Have excellent computer skills
• Be available to be on call to provide telephone support to clients and caregivers after hours on a rotating basis

Qualifications: BS in Healthcare Administration with 5 years of Experience