• Documenting members’ care management plans and on-going activities
• Identifying and addressing member risk factors and/or obstacles to care
• Identifying member needs, current services, and available resources, then connecting the member to services and resources to meet established goals
• Communicating the care preferences of members, serving as advocate, and verifying that interventions meet the member’s needs and goals of treatment
• Screening members and/or population for healthcare needs
• Developing a member-focused care management plan
• Educating the member/family/caregiver about the care management process and evaluating understanding of the process
• Participate in weekly case review to learn and share opportunities to improve outcomes.
• Liaise with customers.
• Prepare the management reports.
• Work within agreed budgets to ensure the profitability of business.
• Actively participate in the growth and development of the business, locally, through various marketing exercises.
• Organize events throughout the year to attract new clients/carers and to reward existing care support workers/Clients.

Skills: Care Management Documentation, Risk Identification and Mitigation, Resource Coordination, Advocacy and Communication, Healthcare Screening, Care Plan Development, Educational Outreach, Strategic Business Engagement

• Ensure the business is legally and ethically compliant
• Manage business profit and loss and achieving business targets
• Drive growth through developing close links with commissioning teams.
• Manage and motivate the team.
• Ensure healthcare workers provide the required quality standards
• Organise team meetings
• Ensure compliance with regulatory requirements
• Carry out staff reviews and appraisals within the required timeframes
• Build a good rapport with customers and staff to ensure high-quality service delivery
• Effectively and confidentially managing data and information
• Identifying new business opportunities, representing Eleanor at a professional level and promoting the growth of the business
• Providing exceptional customer care
• Undertaking relevant risk assessments
• Ensuring there are safe working environments for staff, investigating any accidents and complaints using the correct process

Skills: Legal and Ethical Compliance, Financial Management, Strategic Partnerships, Leadership and Team Motivation, Quality Assurance in Healthcare, Operational Management, Customer and Staff Relations, Risk Management and Safety Compliance

• Oversee recruitment and appointment of all staff.
• Recruit Care & Support workers and arrange interviews.
• Deliver training to staff as appropriate and to identify any further development or training needs.
• Ensure the training needs of all staff are met effectively
• Ensure supervision and monitoring of all staff is carried out periodically.
• Ensure all client visits are always covered.
• Identify suitable Care & Support Workers to cover for any absences, this may be due to sickness or holiday.
• Allocate suitable alternative Care & Support Workers when an existing Care & Support Worker notifies that they are unable to attend a call.
• Ensure that there is good communication and effective team building amongst all staff, including holding regular team meetings.
• Carry out Individual Needs Assessments for new and potential clients.
• Conduct risk assessments as part of the Individual Needs Assessment and update these as part of the individual’s risk management.
• Ensure reviews of all clients and care plans are carried out periodically.
• Meet with local groups within the community, creating, and maintaining links, and looking for more opportunities to promote and market the business.

Skills: Recruitment and Staffing Management, Training and Development, Supervisory Skills, Scheduling and Staff Allocation, Communication and Team Building, Client Assessment and Risk Management, Strategic Community Engagement, Care Coordination and Planning.

• Ensuring residents have a care plan in place before move-in and completed in accordance with company policy thereafter
• Professional approach to engagement with all key internal and external stakeholders
• Mentor and coach staff
• Providing an up-to-date activity calendar that is published and easily accessible to residents at least monthly
• Liaise with the Community Manager regarding the monthly community activity plan
• Responsible for ensuring care services comply with relevant legislative and accreditation requirements
• Holding regular staff meetings
• Providing high-level customer service.
• Building relationships based on trust with prospective and existing clients and families.
• Meet with prospective clients and families to understand  goals and current needs and provide/recommend solutions gaining commitment for home care services
• Conduct regular quality assurance visits with clients in person and/or over the phone ensuring the highest level of care is being attained
• Ensure clients individual needs and preferences continue to be supported by working together with all stakeholders
• Build relationships and communicate regularly with other health service providers to build and ensure awareness of the full range of support and services company provides within the local community.

Skills: Care Planning Proficiency, Stakeholder Engagement, Leadership and Staff Development, Program Coordination, Collaborative Planning, Regulatory Compliance, Team Management, Client Relationship Management

• Understand, explain, and dispense all lab testing and supplements to members per the doctor's treatment plan, including a thorough explanation of testing instructions and billing procedures
• Assist members with insurance and prescription coverage needs
• Manage inbound member inquiries from online messaging platform
• Provide seamless care coordination over messaging to ensure a smooth patient experience
• Support in-center phlebotomy operations to ensure smooth day-to-day operations and phlebotomist preparedness
• Proactively ensure clinicians are prepared for member visits each day
• Partner with the front-of-house team in managing the practice supplement and test kit inventory
• Uphold a high standard for member experience in all member interactions whether in-person or virtual
• Contribute to clinical process improvement
• Take initiative to seek, solve, and innovate creative solutions
• Work closely with the clinical, membership experience, tech, and operations teams to optimize product to deliver an amazing member experience and ensure provider happiness
• Understand and confidently communicate Parsley's products and offerings
• Partner with external vendors to coordinate advanced lab testing and supplement offerings

Skills: Clinical Knowledge and Patient Education, Insurance and Prescription Management, Digital Communication Expertise, Care Coordination, Operational Support for Clinical Services, Inventory Management, Member Experience Advocacy, Cross-functional Team Collaboration

• Professional, friendly, and understanding of the consumer's situation
• Attentive to details
• Able to work efficiently as a team player
• Self-motivated, strong communicative skills
• Competent with data entry and basic formula understanding and application
• Willing to learn new information daily
• Punctual, dependable, ethical
• An advocate for members/families
• Culturally aware and sensitive/empathetic
• Critically analyze, and develop strategies
• Experience working with elderly or disabled adults
• Experience in the care of elderly or disabled persons

Qualifications: BS in Nursing with 2 years of Experience

• Licensed Registered Nurse (RN) in the state of FL with no disciplinary action
• Experience in Acute or Home Care
• Good communication skills
• Knowledge of community resources
• Proficient with Microsoft applications such as Outlook, Word and Excel
• Enthusiastic, positive thinker with effective organization and communication skills
• Ability to work within a multi-disciplinary team
• Experience in Private Pay Home Care 
• Care Management Certification
• Experience/contacts with community-based organization

Qualifications: BA in Social Work with 3 years of Experience

• Ability to manage and influence through persuasion, negotiation, and consensus-building
• Strategic planning for short-term and log-term business alignment
• Strong empathy for customers and customer experience
• Ability to set and manage customer expectations
• Excellent leadership and people management skills
• Ability to mentor and grow direct reports
• Ability to work efficiently in a fast-paced environment
• Easily adapt to organizational changes
• Project Management experience 
• Experience with Zendesk or ticket systems
• Knowledge of MS Excel, MS Project, Reporting Tools, MS Office
• Working knowledge of SQL tasks such as queries, monitoring, and management

Qualifications: BS in Health Administration with 4 years of Experience

• Passionate belief and commitment to providing consistently high levels of care to all clients.
• Experience in management of domiciliary care services.
• NVQ 3 (or higher) or equivalent QCF qualification.
• Comprehensive knowledge of the statutory regulations and fundamental standards required for domiciliary care
• Knowledge of CQC inspection requirements against the Key Lines Of Enquiry (KLOE)
• Ability to work on a full-time basis and to work “on call’ approximately one week in five.
• Have Level 5 Diploma in Health & Social Care.
• Ability to communicate effectively at all levels
• Ability to deal with all matters arising in a patient and consistent manner
• Commitment to continuous learning and development
• Great people management skills
• Ability to manage and work collaboratively with a group of highly competent office staff and a team of carers.
• Familiar with working with costs, prices, rates of pay etc.
• Ability to write and good levels of literacy.

Qualifications: BA in Psychology with 5 years of Experience

• Hold Registration with APRHA with a current license to practice as a Registered Nurse
• Highly developed clinical assessment skills demonstrating a solving approach to clinical service delivery
• Knowledge and experience in community care and Home Care packages
• High-level communication, interpersonal and organizational skills
• Comprehensive knowledge of the Commonwealth Home Care regulatory framework, including funding and quality requirements
• Preferred working knowledge of the Retirement Village regulatory framework in the States/Territories of responsibility
• Budget and financial management skills
• Experience in managing and leading change
• Experience in high-level service delivery
• Management experience in home care/retirement villages or health-related service environment
• Knowledge of the Aged Care Quality Standards and relate to Home Care Communities
• Demonstrated ability to liaise proactively with key stakeholders to achieve required care outcomes
• Demonstrated expertise in continuous quality improvement practices and applications
• High focus on customer service

Qualifications: BA in Public Health with 4 years of Experience