CARE MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

The Care Manager with robust commercial acumen and exceptional communication skills is vital for efficient planning, organization, and adherence to Care Standards regulations. This role demands the resilience to handle pressure and change, complemented by proven competencies in care assessment, planning, and quality control system maintenance. Qualifications include SVQ Social Services and Healthcare at SCQF Level 7, HNC in Social Service, or a relevant supervisory or managerial practice award, ensuring compliance with Care Inspectorate Scotland's requirements.

Essential Hard and Soft Skills for a Standout Care Manager Resume
  • Case Management
  • Patient Assessment
  • Medical Records Management
  • Health Care Administration
  • Knowledge of Healthcare Laws and Regulations
  • Budgeting and Financial Management
  • Utilization Review
  • Psychosocial Assessments
  • Clinical Documentation
  • Patient Advocacy
  • Empathy
  • Communication
  • Problem Solving
  • Time Management
  • Leadership
  • Adaptability
  • Teamwork
  • Conflict Resolution
  • Emotional Intelligence
  • Stress Management

Summary of Care Manager Knowledge and Qualifications on Resume

1. BA in Social Work with 4 years of Experience

  • Experience working directly with persons with behavioral health diagnoses or
  • Credentialed Alcoholism and Substance Abuse Counselor (CASAC)
  • Bilingual (English/Spanish speaking) preferred
  • Highly organized with excellent oral and written communication skills
  • Ability to maintain a non-judgmental disposition and communication with a diverse population
  • Effective verbal and written communication skills
  • Proficient in technology and computer skills including internet, email, word processing, spreadsheets, electronic health records, and databases.
  • Ability to use technology to communicate effectively and professionally, and organize information.
  • Demonstrated ability to collaborate and communicate effectively in a team setting
  • Ability to maintain effective and professional relationships
  • Working knowledge of differential diagnosis of common mental health and/or substance abuse disorders
  • Ability to work by telephone as well as in person

2. BS in Nursing with 3 years of Experience

  • Excellent communication skills
  • Commercial business acumen
  • Excellent planning and organizational skills
  • Skills in assessment and care planning
  • Ability to cope with pressure
  • Ability to cope with change
  • A clear enhanced DBS certificate.
  • Must be acceptable as a Registered Manager to Care Inspectorate Scotland’s satisfaction
  • Ability to develop and maintain the quality control system
  • A strong knowledge of the requirements of the Care Standards regulations
  • Ability to create and maintain administrative systems
  • Ability to recruit, select and effectively supervise a dispersed workforce
  • Ability to establish and maintain effective working relationships
  • Have SVQ Social Services and Healthcare at SCQF Level 7 OR HNC in social service OR any practice award in the supervisor or manager category

3. BA in Psychology with 4 years of Experience

  • Demonstrated success in clinical leadership roles (such as Care Manager, Clinical Care Coordinator, Nurse Unit Manager)
  • Experience and success with the Accreditation process
  • Ability to create and nurture strong relationships
  • Effective communication skills and the ability to engage and influence all stakeholders, including employees, residents and families
  • A resident focused approach to care
  • Demonstrated clinical decision-making ability
  • Proficient computer skills and experience using online clinical documentation systems
  • Current AHPRA Registration
  • Knowledge of Work Health and Safety
  • Experience with the Aged Care Funding Instrument (ACFI) and will be passionate about providing high-quality person-centred care
  • Effective leadership skills and aged care experience including the ability to work at an advanced level of nursing practice in the care and management of older people
  • Exceptional organizational and time management skills and the ability to manage a range of priorities.

4. BS in Public Health with 3 years of Experience

  • Experience in supervising and line managing staff in accordance with policy and legislation
  • Experience in managing misconduct, grievance and performance issues..
  • Experience in both supported living and residential CQC registration
  • Knowledge of person-centered support, how to deliver for outstanding support
  • Knowledge of the REACH standards, willingness to learn
  • Experience or knowledge of working within the Reach standards
  • Ability to use IT software packages
  • Ability to supervise, delegate and work as part of a team
  • A commitment to the Christian values of Anglicare, including a genuine care for people.
  • Strong clinical knowledge including working knowledge of ACFI
  • Demonstrated knowledge of aged care accreditation standards

5. BA in Gerontology with 4 years of Experience

  • Experience in a medical office or hospital department setting.
  • Knowledge of various software applications, i.e., Microsoft Office, including Excel and PowerPoint preferred.
  • A Clinical Social Worker (BSW, MSW or LCSW) or a Licensed Registered Nurse (Licensed as an RN in the Commonwealth of Virginia)
  • Experience in the case management field.
  • Strong interpersonal communication skills with an ability to work independently, problem solve, and be able to resolve conflict in an assertive manner.
  • Strong organizational and time management skills as evidenced by a capacity to prioritize multiple tasks and role components.
  • Must have or complete the Case Management Certification (ACM or CCM) of employment.
  • Able to work flexibly to accommodate the needs and choices of those using the service.
  • Ability to draft care and person-centred support plans for individuals.
  • Experience in writing a balanced rota
  • Experience working with young people and adults who have complex needs.

6. BS in Healthcare Administration with 3 years of Experience

  • Experience working as a Care Manager/Deputy Manager/Senior Care Coordinator/Care Coordinator
  • Experience working in a DOM care/ Home Care/ Live in Care/ Extra Care Schemes
  • Experience overseeing and managing staff
  • Experience with Risk Assessments and Care Plans
  • Level 3 NVQ (or above) in Health and Social Care
  • Level 4 Health and Social Care qualification
  • Able to establish effective rapport and communication with others, for example with young people, Teams, families, advocates or circles of support.
  • Able to establish effective communication with a range of stakeholders.
  • Able to write and maintain records and documentation
  • Current nursing registration with AHPRA
  • Previous experience in clinical management role(s) – Aged Care
  • A ‘hands-on’ approach to ensuring quality clinical care

7. BA in Health Services with 2 years of Experience

  • Dynamic, self-motivated professional
  • Committed to maintaining our high standards of care
  • Comfortable leading a team
  • Solve small and complex problems regarding staff and clients
  • Manage crisis situations effectively
  • Compassionate, Flexible, Good communicator, Networking skills
  • Comfortable talking to people
  • A positive “can-do” attitude
  • Plenty of initiative and proactive
  • Results-oriented with a determined attitude to hit and exceed targets
  • A deep understanding of marketing principles
  • Strategy development and implementation skills
  • Good presentation skills
  • Active on social media (knowledge of social media marketing)
  • Writing content, sending crafted emails and posting on social media.
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