• Coordinate new hire orientation
• Maintain secure individual student records, provide administrative support to all newly hired student
• Register students for scheduled retreats, create end of term certifications and assist in other projects as requested
• Responsible to maintain grant applications program
• Receive, review and track grant applications
• Arrange and coordinate Quarterly meetings and prepare Annual Summary Report
• Support promotion of Caregivers Fund at local sites
• Sports other Mission and Ministry Activities
• Support bi-monthly mission leader meetings
• Support formation seminars, retreats and other activities
• Supports conferences (CHS annual Ethics Day, NCBC seminars, etc.)

Skills: Administrative Coordination, Event Planning and Coordination, Grant Management, Record Keeping, Communication, Report Preparation, Project Support, Stakeholder Engagement

• Handle incident escalations from within the Consumer Care team.
• Properly document details of incidents in the computer system.
• Establish correct expectations, enforce relieve and resolve through effective communication.
• Provide guidance wherever needed on technical aspects and specialist expertise.
• Collaborate with infrastructure functions required in escalations management.
• Identify, monitor and record escalated customer issues, trends and/or complaints to use this information to improve continuously within the service delivery teams.
• Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues in a timely manner.
• Utilize appropriate tools to ensure the customer receives relevant and accurate information at any time.
• Maintain consistent and on time attendance.

Skills: Incident Management, Documentation Proficiency, Effective Communication, Technical Guidance, Collaborative Problem-Solving, Trend Analysis and Reporting, Procedure Adherence, Tool Utilization, Attendance Reliability

• Organizing work orders
• Adding costs of damages or replacement items
• Contacting guests, travel agents, partners, and owners to inform them of property care concerns upon departure or within the policy timeframe
• Withholding security deposit amounts in accordance with policy guidelines and ensuring accurate deposit amounts are withheld.
• Liaising with other departments to collaborate on finale solution for property care concerns, costs, and resolution
• Closing out and completing work orders within the company in a timely manner
• Producing invoices to provide to clientele detailing property care concerns
• Applying cost totals and charging the totals to the reservation accordingly
• Compiling and seeking out supporting documents to comply with property care concern policies
• Participate in product launch and sales activities
• Develop, coordinate, and implement a plan for sales in the assigned territory
• Work closely with initial launch customers, gathering feedback where appropriate

Skills: Project Coordination, Financial Management, Stakeholder Communication, Cross-Functional Collaboration, Invoice and Billing Management, Documentation and Compliance, Sales Strategy Development, Customer Relationship Management.

• Oversees the initiation and coordination of the Priest Chaplain application process
• Responsible for completion of all relevant visa and immigration documents and ensures that are received within the time limit set by the government
• Responsible to ensure that all of the information provided is accurate and correct,
• preparing and checking all legal documents.
• Manage all the details involved in securing temporary housing and providing relocation resources
• Manages appointment schedule and calendar, schedules meetings, coordinates appointments and makes travel and accommodation arrangements
• Provides executive administrative support for Priest Chaplains
• Manages the administration of the Diocesan benefits for Priest Chaplains
• Addresses benefit inquiries, maintains accurate filing/record keeping systems
• Provides system-level administrative support for local pastoral care departments
• Maintains appointment schedule, coordinates bi-weekly meetings for Pastoral Care Directors, screens visitors, telephone calls and directs mail to appropriate staff

Skills: Document Management and Compliance, Administrative Coordination, Relocation and Housing Coordination, Executive Support, Benefits Administration, Communication and Interpersonal Skills, Meeting and Event Coordination, Record Keeping and System Administration

• Provides maintenance and administrative support for the Spirit at Work Web Site
• Ensures the site is up to date with relevant information, addresses site issues and answers content-related inquiries
• Manages and updates the Pastoral Care content, including training, tutorials, and presentation materials that are available in the CHS learning management system, Health Stream.
• Responsible for compliance and coordination of Continuing Education for Chaplains including Chaplains Day and Cognate Group (NACC, NAJC, APC) conferences
• Ensures that Chaplains maintain required CPE, register for upcoming events, coordinate calendars and maintain training requirements.
• Prepares and assists with the administration and processing of all check requests/purchase orders/ invoices, mileage reports and employee reimbursements
• Manages the Application process for Clinical Pastoral Education
• Maintains correspondence with all applicants to provide detailed information regarding the program
• Organize and maintain accurate filing of all candidate applications, coordinate interview panel and schedule applicant interviews
• Responsible for providing the supervisor with the approval or denial letters to be provided back to all applicants
• Reviews and documents signed acceptances and provide Human Resources all new applicant information
• Coordinates and partners with Human Resources in the new hire onboarding process
• Provide new hire packets, maintain correspondence with applicants, submit IT access form to ensure that new hires are set up

Skills: Content Management and Compliance, Event Coordination and Training, Administrative Excellence, Education Program Management, Communication and Correspondence, Interview Coordination, New Hire Onboarding, Record Keeping and Documentation

• Experience in Customer Service, Phone Support, or Sales 
• Experience with the ability to maintain constructive discussions during difficult interactions
• Experience in working simultaneously in multiple systems
• Work environment free of noise and distractions, while maintaining an exceptional quality of customer interaction
• Internet connection available through hard-wired Ethernet cable
• Available to work all shifts including nights and weekends
• Experience in a high-volume, fast-paced environment.
• Excellent interpersonal and communication skills and the ability to offer a positive experience to every customer.
• Flexibility to work to a rotating roster in a structured environment.
• Ability to be resilient through proven experience.

Qualifications: BA in Social Work with 2 years of Experience

• Ability to multi-task and pay attention to even the smallest detail.
• Exceptional time-management skills with a drive to achieve business goals.
• Thrive in a fast-paced environment.
• Able to exhibit patience and confidence with a diverse clientele while employing active listening skills to diffuse tense situations.
• Experience in the field of Customer Service, and a strong interest in the SaaS business model
• Great team worker and collaborates with other teams and departments
• Dynamic and a fast learner such as product evolves and grows
• Fluent in English and in Hungarian, both in written and verbal communication. 
• Experience with or knowledge of the SaaS industry
• Experience with or knowledge of the eCommerce industry
• Experience with or knowledge of Zendesk, Intercom, Hubspot

Qualifications: BS in Psychology with 3 years of Experience

• Excellent interpersonal, verbal and oral communication skills
• Excellent customer service and support skills
• Able to multi-task as well as prioritize and organize workload
• Comfortable working in a fast-paced, sometimes stressful environment
• Flexibility to rotate between tasks of check-in, scheduling and phones
• Demonstrate patience, empathy, compassion and courtesy for the people we serve
• High degree of professionalism and positive attitude
• Highly self-motivated but works well in a team setting
• Excellent attendance record as daily attendance is a requirement of the position
• Excellent attention to detail and accuracy
• Must work effectively in a team environment and actively promote teamwork and open communication
• Ability to maintain high levels of confidentiality
• Aware and respectful of the differing cultures, ethnicities, orientations, and backgrounds of the people

Qualifications: BA in Sociology with 4 years of Experience

• Experience in Sales  (preferably business-to-business sales experience)
• Demonstrated outstanding discernment and business planning skills
• Proven track record to collaborate and work cross-functionally with internal and external partners
• Possess high achievement drive, self-motivation, and willingness to mentor others
• Effective problem-solving and decision-making skills
• Demonstrated superior social skills (both internal and external) and ability to effectively communicate across diverse audiences
• Exceptional ability to develop and sustain customer relationships
• Experience across therapeutic groups, disease states and new product launches
• Experience in understanding of managed care environments and account management strategy
• A self-starter who is always looking for ways to do things better for customers.
• Strong customer service skills with a desire to resolve issues for customers.
• Ability to communicate with a diverse group of people (customers, service providers, and internal staff) by using exceptional verbal and written communication.

Qualifications: BS in Nursing with 5 years of Experience

• Experience in nursing in a hospital ward setting
• Preferably post-basic in geriatric care
• Have experience supervising and leading a team
• Must be a registered nurse with APC for 2022 from LJM
• Must have valid BLS certification for 2022
• Experience in working in a fast-paced and rapidly changing environment
• Ability to proactively identify areas of operational excellence with the Director, Care Operations & Quality, and create solutions
• Ability to operate independently with minimal supervision
• Excellent written and verbal communication skills
• Ability to converse and write in Bahasa Malaysia, English, and bonus if Mandarin
• Desire to make a big and positive impact
• Experience in home care preferred
• Possesses own vehicle for care visits

Qualifications: BA in Human Services with 3 years of Experience