CARE SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
The Care Specialist role requires proficiency in reading, writing, and verbal communication, alongside knowledge of personal care techniques and home management. This position demands daily transportation to clients' homes, the ability to operate household appliances, and advanced computer skills including electronic health record systems. This role must be bicultural or bilingual in Spanish, secure Criminal History, Child Abuse, and FBI Fingerprint clearances, as well as participate in federal health care programs like Medicare and Medicaid.
Essential Hard and Soft Skills for a Standout Care Specialist Resume
- Medical knowledge
- Patient care techniques
- Data entry and record keeping
- Familiarity with healthcare software
- Emergency response training
- Medication administration
- Knowledge of compliance and regulatory standards
- Understanding of care plans
- Ability to use medical equipment
- Documentation skills
- Empathy
- Communication
- Patience
- Problem-solving
- Flexibility
- Attention to detail
- Interpersonal skills
- Stress management
- Cultural awareness
- Teamwork
Summary of Care Specialist Knowledge and Qualifications on Resume
1. BA in Social Work with 2 years of Experience
- Experience in hospital ward setting
- Experience in working in a fast-paced and rapidly changing environment
- Ability to proactively identify areas of operational excellence with the Director, Care Operations & Quality and create solutions
- Ability to operate independently with minimal supervision
- Ability to excel in a fast-paced and rapidly changing environment
- Experience in an international environment delivering customer/HR services
- Good communication, problem-solving & analytical skills
- Customer centricity, excellent collaboration & drive
- Solid experience using Microsoft Office tools, especially MS Excel
- Knowledge of SAP HR and Salesforce CRM applications are valuable assets
2. BS in Nursing with 3 years of Experience
- Experience in customer or patient-facing service roles
- Experience thriving in a customer service-based high-volume contact center role and/or in an administrative role within healthcare
- Strong written and verbal communication skills, including impeccable phones manner
- Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed
- A proven track record of leveraging critical thinking, persisting through change, demonstrating a forward-thinking perspective
- Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
- Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously
- Familiarity with tools such as RingCentral, Slack, G-suite, Zoom
- Ability to learn new technology and navigate computer systems efficiently and accurately.
3. BA in Public Health with 2 year of Experience
- Ability to read, write, and verbally communicate and follow directions.
- Knowledge of personal care techniques and home management experience.
- Ability to transport oneself daily to the consumer in an insured vehicle.
- Ability to move about the consumer’s home to operate necessary household appliances.
- Must successfully obtain Criminal History Clearance from the PA State Police and Child Abuse Clearance from the PA Department of Human Services and FBI Fingerprint Clearances.
- Ability to participate in Medicare, Medicaid, or any other federal health care program.
- Ability to work independently following specific instructions.
- Advanced computer skills including use of electronic health record and MS Office products and the ability to learn new tools
- Bicultural/Bilingual (Spanish)