Job Summary:

• Working with the product management team to determine user and functional requirements
• Support product management in the segmentation of product portfolio
• Helping to resolve customer queries and complaints e.g. pressure injury root cause analysis, including customer/user visits
• Lead Linet's internal Pressure Care Ambassador Group of sales/clinical specialists
• Managing external clinical work, e.g. pressure mapping, university studies
• Research and development
• Support the R&D team during concept development for support surfaces
• Evaluating prototypes, legacy, and competitor products
• Support field trials and clinical studies
• Supporting marketing product management and brand management in developing clinical based marketing collateral
• Support brand managers during photo shooting to ensure clinical accuracy
• Assist in the development of case studies
• Assist in the creation and delivery of specialized pressure care training for internal and external audiences alongside the training team
• Keeping up to date with the latest pressure care research, industry trends, conference topics etc. and disseminating this information throughout the business

Skills on Resume: 

• Interdisciplinary Collaboration (Soft Skills)
• Customer Relations and Communication (Soft Skills)
• Leadership in Specialized Groups (Soft Skills)
• Clinical Research Management (Hard Skills)
• Product Testing and Evaluation (Hard Skills)
• Marketing and Training Support (Soft Skills)
• Industry Knowledge and Research Dissemination (Hard Skills)
• Project Management and Strategic Planning (Hard Skills)

Job Summary:

• Responsible for oversight of the Department's office operations ensuring that it operates in a productive and professional manner. 
• Ensure that front desk/student assistants are meeting department needs and operating in a professional manner. 
• Provide a safe working environment.
• Serve as part of the COVID-19 Care and Basic Needs team, assist in the development and implementation of the departmental strategic plan. 
• Assist with the development and collection of data for departmental programs.
• Assist the Care Manager with evaluating, making recommendations and implementing changes to guidelines, procedures and policies that support the COVID-19 Care unit and basic needs processes.
• Assist in offering diverse, high-priority student engagement, and experiential programs and events for the university community. 
• Provide administrative and personal support to ensure successful activities.
• Responsible for coordinating COVID-19 Care and Basic Needs events and coordinate with the COVID-19 Care Assistant for the overall scheduling of events, corresponding equipment requests, set-up, and requirements of the programs.
• Manage and oversee events such as Noontrition LIVE Food Demonstrations, National Hunger & Homelessness Awareness Week, CalFresh Outreach Week, etc. and work collaboratively with campus partners.
• Develop and oversee the utilization of events and student records. 
• Process liability waivers and monitor unit programs and events for department.
• Prepare semester and annual reports demonstrating evidence of departmental, project and program accomplishments.

Skills on Resume: 

• Office Operations Oversight (Hard Skills)
• Team Leadership (Soft Skills)
• Safety Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Data Management and Analysis (Hard Skills)
• Policy Development and Implementation (Hard Skills)
• Event Coordination (Hard Skills)
• Reporting and Documentation (Hard Skills)

Job Summary:

• Responsible for advising the Care Manager on all policy and procedures related to personnel, budgets, and related operational functions to meet programmatic goals.
• Act as an internal and external resource on policy and procedural matters which may include leading or coordinating projects involving internal and external parties.
• Responsible for office and departmental systems planning, development and administration, oversight of equipment needs, facilities planning and administration, and contract administration.
• Monitor Memorandum of Understandings and negotiate agreements with off-campus constituents.
• Coordinate monthly reporting and analytics to be shared out with broader campus community.
• Assist Care Manager with Emergency Operations and develop a manual, supporting documents, and compliance plans.
• Oversee and maintain the daily operation of Warrior Connect and serve as primary liaison to the Warrior Connect management system lead. 
• Provide system support to students and staff. 
• Create status reports and dashboards.
• Assist Care Manager with personnel recruitment, hiring and onboarding and serve as the timekeeper for COVID-19 Care unit and basic needs.
• Serve as department liaison with HR for hiring and volunteer needs.
• Develop manuals to assist in training and implementation of programs, policies, and procedures.
• Responsible for the analysis, design, implementation, and evaluation of various administrative systems to support organizational operations and the creation of policies and procedures that will support office operations and program development. 

Skills on Resume: 

• Policy and Procedure Development (Hard Skills)
• Project Coordination and Leadership (Hard Skills)
• Systems Administration and Oversight (Hard Skills)
• Negotiation and Agreement Management (Hard Skills)
• Reporting and Analytics (Hard Skills)
• Emergency Operations and Compliance Planning (Hard Skills)
• System Support and Liaison Role (Hard Skills)
• Recruitment and Onboarding Support (Hard Skills)

Job Summary:

• Train and provide lead work direction for the COVID-19 Care unit and ensure reporting, processes and training are in compliance with all local, state and federal requirements.
• Assist the Care Manager with the performance evaluation of administrative staff by providing feedback on performance.
• Develop, plan, track and document professional annual training for the department to meet compliance and education goals.
• Recruit, hire, train, supervise, and evaluate student assistants, work study students, and student interns.
• Maintain confidential personnel files, absence reports, and other employment records for the office.
• Process personnel forms, contacts, and other documents
• Maintain Department budget and financial resources records. 
• Responsible for the initiation, analysis, review, reporting, budget problem solving, and budget recommendations to the Care Manager. 
• Serve as liaison with the Student Affairs budget officer, university foundation, university budget office, and department staff.
• Prepare and coordinate the mid-year budget review and annual budget reports for the Care Manager, Student Affairs, and University Budget Office.
• Track, reconcile, analyze, and report monthly, quarterly and annually on all departmental and programmatic revenues and expenditures for all accounts.
• Maintain updated unallocated funds spreadsheet for the Care Manager.
• Prepare all procurement and travel requests, as well as P-Card and Travel P-Card reconciliation.

Skills on Resume: 

• Leadership and Supervision (Hard Skills)
• Performance Evaluation and Feedback (Soft Skills)
• Training and Development (Hard Skills)
• Recruitment and HR Management (Hard Skills)
• Records Management (Hard Skills)
• Budget Management (Hard Skills)
• Financial Reporting and Analysis (Hard Skills)
• Procurement and Financial Coordination (Hard Skills)

Job Summary:

• Responsible for all Requisitions, Direct Pays, and other forms of payment.
• Monitor the accuracy of payroll reports and address issues
• Provide budgetary direction and training to departmental staff
• Make purchases for the COVID-19 Care Unit and Basic Needs office, including Preparation of requisitions, direct pays, and other forms.
• Staples and Marketplace ordering accounts. 
• Preparation of purchasing and travel card monthly reconciliations and reports. 
• Holds and maintains ProCards with multiple chart strings for all purchases.
• Develop, monitor and track grant database including timelines, budget, scope, outcomes, reporting outcomes, etc.
• Assist Care Manager with compiling analytics, budgets, narratives, and documents for all grant proposals.
• Prepare and maintain records of database and prepare files for all foundations and prepare reports to maintain track of all grant activities. 
• Evaluate all grant proposals, administer all terms and conditions and ensure compliance to standards.
• Maintain a record of all grant expenditures.
• Coordinate with the Care Manager and Care Team to prepare appropriate reports for all funders, work within the deadline and ensure compliance to all contracts.

Skills on Resume: 

• Financial Management and Reconciliation (Hard Skills)
• Payroll and Budget Oversight (Hard Skills)
• Procurement and Vendor Management (Hard Skills)
• Financial Reporting and Analysis (Hard Skills)
• Grant Management (Hard Skills)
• Proposal Development and Documentation (Hard Skills)
• Compliance and Reporting (Hard Skills)
• Collaboration and Communication (Soft Skills)

Job Summary:

• Collaborate with accounting departments, prepare financial budget and ensure adherence to all federal and state rules.
• Perform all federal and state audits on all grant related information and prepare all reports for all expenses.
• Provide day to day supervision and support of the Care peers/ambassadors.
• Maintain and develop position description for care peers, care ambassadors, interns and student assistants.
• Lead recruiting for 2-20 care peers/ambassadors throughout the year. 
• Hires, supervises and coordinates student care peer/ambassadors work activities to provide assistance to others in the department.
• Onboard and train peers & ambassadors to assume responsibility for select projects and ongoing work.
• Managing peer work schedules and payroll with awareness of work study budget and other budget factors.
• Provide support and guidance to peers to resolve barriers to completing their work.
• Oversee the peers' work to ensure a high level of quality and productivity. 
• Complete performance evaluations as necessary for peers, ambassadors and interns.
• Lead weekly meetings with COVID-19 Care unit staff.

Skills on Resume: 

• Financial Management and Budgeting (Hard Skills)
• Auditing and Reporting (Hard Skills)
• Supervision and Leadership (Soft Skills)
• Recruitment and Hiring (Hard Skills)
• Training and Development (Soft Skills)
• Scheduling and Payroll Management (Hard Skills)
• Problem Solving and Support (Soft Skills)
• Performance Management (Soft Skills)

Job Summary:

• Contribute to general COVID-19 Student Care Support and Basic Needs day-to-day operations.
• Assist and participate in the formulation and implementation of organizational goals and objectives.
• Collect data for the annual evaluation. 
• Participate in department meetings.
• Engages in professional development and training as appropriate.
• Represent the university and Basic Needs at conferences, professional development workshops, training and meetings.
• Serve on Department, Division and campus-wide committees as a Basic Needs representative
• Ensure up-to-date maintenance of required documentation, web-based resources, reports and student records in accordance with university policies, government regulation and accreditation standards.
• Supports the University, Division and Department's missions and goals.
• Contributes to a department and campus climate that fosters collaboration/cooperation and appreciates of diversity.
• Incorporate health equity, social justice, cultural humility, and diversity concepts and principles into all work.

Skills on Resume: 

• Data Collection and Analysis (Hard Skills)
• Operational Support (Hard Skills)
• Goal Setting and Implementation (Hard Skills)
• Documentation and Compliance (Hard Skills)
• Communication and Representation (Hard Skills)
• Committee Participation (Hard Skills)
• Professional Development (Hard Skills)
• Collaboration and Diversity (Soft Skills)

Job Summary:

• Ensuring that the teams need to reach consumers personally, in a highly targeted, interactive manner.
• Responsible for digital channel customers’ experience
• Lead industry trends identification and capitalization regarding social median platforms needs
• Lead the team to ensure timely delivery of customer query resolutions with high standards of quality on all related platforms
• Making sure that customers are handled keeping in view company target of engagement
• Managing OSP partner in order to ensure smooth delivery of business goals
• Establishing business presence on Facebook through setup, growth and management
• Manage the right content according to target audience
• Grabbing attention on platforms and guiding team to create brand awareness on diverse social stands
• Communicating effectively in a noisy digital environment
• Write and edit digital content
• Analyze data and planning useful customer insights
• Capitalizing on marketing and web metrics, and the ability to spot and analyze emerging trends
• Adding flavor to company’s voice based on factors like audience, situation & channel
• Working closely on using Facebook insights and split tests to drive digital marketing requirements
• Increasing Brand Loyalty and Recall by Good Engagement according to Brand’s Guide Book
• Working closely with vendors to make required business decisions and maintaining relationships with vendors for as long as the company uses them

Skills on Resume: 

• Digital Customer Experience Management (Hard Skills)
• Leadership in Industry Trends (Hard Skills)
• Customer Query Resolution (Hard Skills)
• Engagement and Brand Awareness (Hard Skills)
• Vendor Management (Hard Skills)
• Content Strategy and Creation (Hard Skills)
• Data Analysis and Insights (Hard Skills)
• Communication Skills (Soft Skills)

Job Summary:

• Provide excellent customer experience through superb customer service to all customers
• Ability to empathize and relate to customers even during difficult conversations
• Answer all customer inquiries through various channels (telephone, email, chat, and any additional channels as developed) in a courteous and professional manner
• Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
• Use appropriate systems and available resources as necessary to assist in responding to each request
• Build a strong customer relationship and commitment
• Support and provide information to all internal and external customers in a professional and courteous manner
• Adhere strictly on punctuality and schedule changes
• Comply with company’s implementing guidelines and procedures
• Participate in cross-functional communications and meetings to support the team/domain/center
• Ability to provide excellent customer service while multi-tasking
• Learn new technology quickly and the ability to use multiple systems
• Inclination to graphic design and experience with graphic design tools and/or photo imaging design software a plus
• Working knowledge of MS Outlook, Excel, Word and PowerPoint
• Display willingness to learn through openness to feedback and development

Skills on Resume: 

• Excellent Customer Service Skills (Soft Skills)
• Empathy and Relationship Building (Soft Skills)
• Effective Communication (Soft Skills)
• Technical Proficiency (Hard Skills)
• Adaptability and Multi-tasking (Soft Skills)
• Punctuality and Schedule Adherence (Soft Skills)
• Team Collaboration (Soft Skills)
• Openness to Learning and Development (Soft Skills)

Job Summary:

• Act as a single point of contact to support patients/caregivers through their treatment journey for Chiasma products
• Act as a subject matter expert regarding the acquisition, fulfillment and reimbursement for Chiasma products, while providing the highest level of customer service
• Develop working relationships with internal and vendor teams needed to provide coordinated support to healthcare providers and patients
• Provide updates and account information to key internal Chiasma stakeholders such as field sales, national accounts and field reimbursement managers
• Demonstrate proficiency and full understanding of CAPs program processes and database
• Understanding of data elements, definition of various case statuses and outcomes, case documentation requirements and the importance of meeting program metrics
• Accurately document call details, follow up actions, and any other pertinent information in the CAPs internal program CRM
• Gain familiarity with reimbursement and coverage requirements for health plans within their assigned geographic territories to assist with troubleshooting and resolution of ongoing issues
• identify and escalate customer concerns and program trends to patient access services management team
• Assess patient enrollment for Chiasma financial assistance programs including copay, PAP, or 3rd party
• Provide backup for other specialists and members of the patient services team
• Support of all Chiasma standard operating procedures and compliance requirements

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Subject Matter Expertise (Hard Skills)
• Relationship Building (Soft Skills)
• Communication Skills (Soft Skills)
• Database Management (Hard Skills)
• Knowledge of Healthcare Reimbursement (Hard Skills)
• Problem-Solving and Escalation (Soft Skills)
• Compliance and SOP Adherence (Hard Skills)

Job Summary:

• Maintain regular contact with foster families by means of face-to-face contact and by telephone, email, and provide professional assistance to help resolve problems with regard to care and supervision of any child placed in the home.
• Keep up-to-date and accurate client records, including case files and contact records as well as medical records. 
• Copies of home visit reports, individualized service plans, child movement forms and termination of placement/discharge summaries, and medical/dental documentation must be forwarded to the child’s DFCS case manager whenever due. 
• Reports should be submitted on a timely basis
• Develop with the foster parent, client (for children over age 6), DFCS case manager, birth family (when applicable) and supervisor, a goal-oriented, time limited Individualized Service Plan (ISP)/treatment plan.
• Attend court hearings, panel reviews, family team meetings (FTM) and other proceedings/activities affecting the welfare of a child in care, while maintain regular contact with the DFCS Case Manager.
• Participate in rotating on call schedule for one week at a time. 
• Attending to all placement calls or emergencies after hours, on weekends, or holidays.
• Report Incidents, emergencies, and changes that affect foster home licensure to supervisor within one hour of occurrence.
• Understand the effects of separation and loss, child neglect, child physical and sexual abuses on children and families. 
• Work in partnership with DFCS and birth families. 
• Assist with visitation schedules as arranged by the state.
• Assist in the training and development of foster parents’ roles.
• Meetings are held to provide foster parents with training on areas that will enhance their foster parenting experience (i.e. policy, self-care, trauma). 
• Participate in case conferences arranged by DFCS.

Skills on Resume: 

• Effective Communication (Soft Skills)
• Documentation Management (Hard Skills)
• Timely Reporting (Hard Skills)
• Case Management and Coordination (Hard Skills)
• On-Call Availability (Hard Skills)
• Crisis Management (Hard Skills)
• Collaboration and Support (Soft Skills)
• Training and Development (Hard Skills)