• Collaboration with Subject Matter Expert (SMEs) within TL&G, Central and Decentralized laboratories and PMI RRP partners
• Ensure that relevant analytical requests are timely submitted and processed by Planning Capacity team and to efficiently schedule 
• Execute testing request in order to provide fast and high-quality service to internal customers.
• Provide Laboratory Systems with user requirement and ensure that tools are properly selected and configured to best support the designed planning and scheduling processes.
• Establish workaround with the appropriate support when tools don't fully support the designed processes. 
• Ensure implementation of those tools across TL&G to guarantee a comprehensive visibility of demand vs capacity.
• Interact with Forecast Lead to drive an integrated forecast planning process ensuring alignment between forecasted volume and actual demand to identify potential bottleneck and mid/long-term solutions.
• Coordinate with the External Laboratory team the outsourcing of samples when internal capacity is exceeded.
• Develop a motivated, skilled and optimally resourced team to ensure a fast and high-quality service.

Skills: SME Collaboration, Analytical Request Management, Testing Execution, Tool Configuration, Process Workarounds, Tool Implementation, Integrated Forecast Planning, Team Development.

• Design capacity models and workload profiles and continuously analyse operational effectiveness, making recommendations to optimise resource and and asset utilisation 
• Maintaining and improving customer experience
• Support the development and of the medium and long-term operational and capacity and resource strategy
• Develop and deliver an annual financial and forecasting plans according to the corporate budgetary timescales
• Challenge and make informed recommendations based on internal and external factors to formulate plans to the operations long term goals
• Working with Continuous Improvement department to ensure key variables are regularly reviewed and processes streamlined 
• Ensure that he business is operating at optimum commercial capacity and performance
• Build strong working relationships with all key stakeholders
• Continual business collaboration across all departments in the operation
• Ensure that the links between capacity and performance are understood and utilised to drive efficiencies and cost reduction

Skills: Capacity Modeling, Operational Analysis, Customer Experience Improvement, Strategic Planning, Financial Forecasting, Continuous Improvement, Stakeholder Relationship Building, Efficiency Optimization.

• Proactively represents ORM in key global capacity planning forums
• Provide oversight to changes in the regulatory environment that have material impact in ORM capacity planning and implications to ORM
• Analyze book of work volume data (scheduled and unscheduled challenges), time spent and head count 
• Identify areas of duplication and also to ensure planned and forecasted volumes are covered.
• Identify trends within measures ( time spent, volumes and head counts ) across ORM globally
• Analyze collected data from ORM units that deviate from trends and share with respective ORM Exco members to validate and identify root cause to forecast accurately lead capacity planning.
• Build and sustain strong relationships/network across ORM units to better understand and deliver capacity planning conclusions and recommendations.
• Serve as ORM Subject Matter Expert (SME) of capacity planning topics
• Appropriately assess capacity planning when ORM units decisions are made, demonstrating consideration for overall planned and approved capacity plan
• Applying sound judgment if capacity should be adjusted accordingly and escalating to Global ORM head and/or respective Exco members managing and reporting over or under capacity plan with transparency.

Skills: Global Representation, Regulatory Oversight, Volume Data Analysis, Duplication Identification, Trend Analysis, Data Validation, Relationship Building, Capacity Planning Expertise.

• Ensure proper management of operational risk capacity planning for all units under ORM
• Work in coordination/unison with the ORM units to deliver the global consolidated capacity plan for ORM
• Determine how many resources ORM needs to meet challenges, risk oversight and governance requirements, plan capacity needs.
• Know how and when to scale, identify bottleneck, mitigate risk within annual plan or forecast.
• Show when ORM need to hire more employees and how far in advance ORM need to start hiring.
• Evolve capacity planning from lag, meeting challenges, risk oversight & governance programs, to lead strategy having required resources.
• Ensure resources are contracted to Meet ORM strategy challenges, risk oversight framework and ORM programs
• Independently assess capacity and drive actions to address the root causes that lead to not covering required challenges , risk oversight framework and governance programs.
• Provide oversight, supervision and monitoring of attrition, replacement and/ or new programs under ORM. 
• Perform independent and effective challenges to each ORM units ensuring approved required resources are in place.

Skills: Operational Risk Management, Capacity Planning, Resource Coordination, Bottleneck Identification, Hiring Strategy, Risk Mitigation, Resource Contracting, Attrition Monitoring.

• Ensuring safely meet promise to customers, by engaging with Product and Analytics teams in improving forecast accuracy measured by Weighted Average Percentage Error (WAPE)
• Driving the strategic direction of capacity planning long term and short terms across all EU countries where DF operates and plan for the topology in new countries.
• Creating optimal capacity plans and set targets for operations teams to achieve goals, managing trade-offs between customer experience, service levels, operational flexibility and cost effectiveness.
• Developing a capacity planning roadmap over a 3-year horizon then build and lead a team to implement the roadmap.
• Creating the analytical tools that will use for generating topology and network plans, for the increasingly complex DF operations.
• Advising Amazon leadership team proactively of critical situations along with the expected impact and mitigation actions planned
• Driving innovation by taking ownership of new projects and delivering them with success across multiple functions, with a focus on automation.
• Partner with DF Global Product, Tech and Capability teams as well as other engineering teams 
• Evaluate, develop, or support new product/service programs that add value to customers and business teams. 

Skills: Forecast Accuracy, Strategic Capacity Planning, Target Setting, Roadmap Development, Analytical Tool Creation, Critical Situation Management, Project Innovation, Product/Service Evaluation.

• Reporting to the Senior Capacity Planning Manager and assisting in the overall responsibility of Stafford's site capacity, storage and layout.
• Build a network of key relationships to allow strong, open communication and discussion around the operational plan of the site versus actual PVA.
• Support and update the network through in-depth reports surrounding stock capacity/forecast models using a variety of data models, reports and PowerPoint presentations.
• Ensuring that reporting is consistent is key and being able to relay this information back to the customer, Screwfix, with integrity is a needed skill.
• Help prepare, manage, implement and achieve business plans and goals.
• Strengthen effective long-term relationships with key client decision makers and frequently monitor political
• Management and other changes within the client organizations to preserve and protect the Company's relationship with the client.
• Take a pro-active approach to all aspects of account management and service delivery to clients
• Ensuring client needs are identified and met in line with agreed service standards.
• Recognize and capitalise upon revenue generation, growth and other opportunities by actively developing additional business from existing portfolio and other sources.

Skills: Capacity Planning, Relationship Building, Data Reporting, Customer Communication, Business Planning, Client Relationship Management, Account Management, Revenue Generation.

• Analyse future demand & supply forecasts for all sites and liaise with relevant Heads of Departments to ensure a plan is in place to cover demand
• Oversee team that is implementing plan and ensure that it is delivering efficiencies and revising plan / applying corrective actions as required as cost-optimal as possible
• Supervise and support Planning Analysts within the weekly planning processes.
• Maintain a line of communication with trading teams to build a detailed picture of sales activities as well as reporting and challenging forecast accuracy to drive improvements / costs
• Liaise with other operational areas and support departments
• Maintain a clear account of demand and flow of resource within the operations.
• Lead regular planning and review meetings with members of senior management.
• Work closely with People team to ensure management of third party agencies are meeting the demand and expectations of the Operations
• Identify and implement improvements to the existing planning processes.
• Work alongside the Inventory Optimisation Manager ensuring the planned throughput of the THG warehouses are aligned to storage capacity

Skills: Skills: Demand Analysis, Team Oversight, Planning Support, Sales Communication, Operational Liaison, Resource Management, Management Meetings, Agency Coordination.

• Produce demand and supply forecasting, using data inputs from various operational systems and other data sources
• Ensuring all short, medium and long term plans are cohesively and accurately completed and documented
• Produce analysis of all supply and demand components using appropriate modelling techniques and software tools
• Lead formal interactions with Operations and Practice/Business senior management.
• Work with the change team providing impact assessments of Business Change and Continuous Improvement initiatives
• Assess and present the impact of forecasts and capacity plans on key metrics
• Take a proactive approach to identifying and quantifying changes and initiatives that will have an impact on forecasts and capacity plans
• Provide planning consultancy and advice to all levels of management within the Operation in relation to productivity management
• Take responsibility for all planning activity undertaken by Operations both in the and India to drive best practice and standardisation.
• Work closely (and where appropriate lead) with the wider planning community across multiple Marsh sites and businesses

Skills: Demand Forecasting, Supply Forecasting, Data Analysis, Operational Planning, Stakeholder Management, Business Change Impact Assessment, Capacity Planning, Productivity Management Consultancy.

• Management of relevant Anaplan models i.e. contract plan, product plan and work volume inputs, and development and agreement of business translation rule-sets requisite to delivering agreed outputs.
• Working closely with finance, strategy and workforce planning teams is the development and refinement of connect Global planning rules and synthetics.
• Leads and is responsible for the creation and management of Global contract demand forecast.
• Leads and is responsible for creation and management of Global resource supply and fulfilment plans to meet product and contract demand across all Global Operational units
• Drives the improvement of resource indexation to provide an optimal allocation of skills across operational units.
• Contributes significantly to the management and optimisation of the Global cost base through proposing and implementing simple end-to-end resourcing solutions supported by fit-for-purpose tooling.
• Own the global capacity planning process by understanding plants, lines, product capabilities, and capacity drivers (days, line rates, technology, equipment, and product mix)
• Track monthly capacity performance and push for corrective actions
• Liaise with technical services and the global/regional manufacturing teams to understand trends on OEE (availability, performance, and quality) changes and anticipate potential impacts in future capacity (one-off events)
• Work with the capacity liberation team, global engineering, and regional teams to outline current and future capacity including capacity expansions/liberation pipeline

Skills: Anaplan Model Management, Business Rule Development, Demand Forecasting, Resource Supply Planning, Resource Indexation Improvement, Cost Base Optimization, Capacity Planning, Performance Tracking.

• Ensure 100% adherence to Transport legislation and Safety protocols
• Ensure compliance with Group standards for safety, environment, and quality of the daily operations conducted by the logistics team and sub-contractors working for the business line 
• Engage and communicate with driver community to ensure buy-in to Zero Incidents culture, including quarterly driver meetings and ‘ride-alongs’
• Ensure all unsafe acts are reported to site managers. 
• Engage and work with factory/plant managers Team Management 
• Manage talent pipeline ensuring successors are identified, talent developed, underperformance managed
• Address scheduling problems with the customer service team and provide solutions Delivery & Cost Management
• Meet financial targets relating to all transport related activity and minimise haulage cost/home delivered
• Analyse network performance identifying opportunities for continuous improvement with a focus on maximising revenue or reducing cost
• Maintain a core fleet of Contract Hauliers through close communication and understanding of individual haulier earnings vs. outgoings to enable sufficient profitability for sustainability and future investment
• Hold regular performance updates with key service providers: Third Party & Contract Hauliers
• Attend weekly calls to assist the Sales and Planning teams in scheduling and planning deliveries in advance
• Identify issues, provide solutions and ensure the logistics capacity can flew to meet peak demands, communicating in advance when it cannot
• Continuous review through monthly 1-2-1’s and performance management reviews

Skills: Transport Legislation Adherence, Safety Protocol Compliance, Driver Engagement, Incident Reporting, Team Management, Scheduling Problem Solving, Financial Target Achievement, Network Performance Analysis.

• Practical knowledge and experience with OS internals, performance monitoring and data collection tools
• Ability to use tools to parse, merge, analyze, and present performance and capacity data
• Very strong analytical and problem solving abilities
• Strong verbal presentation and written communications skills
• Demonstrated ability to operate independently, set own priorities, and manage multiple concurrent projects.
• Experience with preparing and summarizing historical analyses and reports of system configurations and usage metrics.
• Ability to periodically present capacity utilization assessments and forecast results with stakeholders
• Experience collaborating with technical and business teams - including business analysts, application teams, project managers, and development groups
• Knowledge of ESX or other virtualization management infrastructure
• Strong proficiency to communicate and negotiate in English.
• Experience in operations Planning/Capacity Planning

Qualifications: BA in Economics with 5 years of Experience 

• Experience with Enterprise Resource Planning (ERP) systems
• Deep understanding of lean manufacturing and theory of constrains
• Experience developing and using capacity models in a manufacturing environment
• Proficient management of large amount of data
• Detail understanding of master production scheduling, capacity planning and demand forecasting
• Excellent written and oral communication skills
• Ability to facilitate and drive groups and meetings
• Experience with S&OP, JIT, MRP
• Strong proficiency with Microsoft Outlook, Excel, and PowerPoint
• Ability to visualization and deployment of value stream mapping
• Experience in operations Planning/Capacity Planning

Qualifications: BS in Statistics with 5 years of Experience 

• Previous experience in Capacity planning, Strategic Planning, Banking or Strategy Consulting, ideally in a start-up
• Excellent analytical aptitude and experience in modeling and data reporting
• Highly organized and structured with distinctive problem-solving capabilities
• Responsive and thriving in fast-paced startup environment with an openness to change course  
• Fluent in French and English 
• Experience with Semiconductor Supply Chain
• Strong presentations skills in data analytics, data trends and charts
• Have strong interpersonal and relationship-building skills.
• Extensive SAP knowledge and Data base management, SQL, Python
• Ability to prepare, report and interpret large sets of planning data.
• Strong interpersonal and communication skills with relevant experience working across cultures and outside area of expertise

Qualifications: BS in Data Analytics with 5 years of Experience 

• Have an understanding of Print-on-Demand production and general knowledge of different print types
• Have experience in capacity planning and forecasting
• Have knowledge in statistics, forecasting, and relevant methods/techniques
• Have experience in delivering results through cross-functional work
• Have proven people management skills
• Have strong knowledge of IT systems and skills, including Microsoft Excel and the ability to learn new software
• Have excellent interpersonal skills with the ability to form and maintain strong relationships both internally/externally and engage with stakeholders
• Have strong statistic and reporting skills with the ability to analyze, interpret and manage information, data, and trends
• Have very good English skills, German  
• Supply chain, logistics management, e-commerce and/or project management experience
• Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals and present these findings in a review forum.

Qualifications: BA in Operations Management with 8 years of Experience 

• Expert analytical and planning skills and planning for different scenarios and new requirements.
• Excel Expert, working knowledge of MSAccess, Demand Forecasting, Capacity Planning & Call Centre Modelling professional.
• Expert in relation to reporting development and Insight gathering from Orbit, Datalabs, CSS, CNS, ACTS
• Expert in SPECS, NGWFMT, SI, Congo, WFM, Verint, DORIS
• Expert in Formwize, SharePoint, InfoPath, Salesforce, LLUMS, HAAS and Qualtrics.
• A strong understanding of all products across the customer journey, processes and systems.
• A strong understanding of data modelling, coding and forecasting for resourcing operational delivery from Openreach and third parties.
• Effective negational and liaison skills are imperative.
• Advanced knowledge of supply chain planning
• Strong stakeholder management and communication skills required due to the variety and levels of engagement. 
• Strong interpersonal skills and technical knowledge with the ability to tailor approach and style depending on audience.

Qualifications: BA in Business Administration with 5 years of Experience 

• Experience in a strategy, business planning or sales operations planning
• Strong analytical skills and a structured approach to solving unique business problems.
• Has experience working with big and small data.
• Strong interpersonal skills and communication skills to “make the numbers speak”
• Works effectively under pressure, with a high degree of adaptability and flexibility
• Ability to explain complex data in a simple and concise manner
• Skills problem solving and critical thinking
• Excellent English speaking and writing skills, French 
• Strong collaborator and great at building strong working relationships
• Working knowledge of customer relationship management (CRM) systems

Qualifications: BA in Logistics and Transportation with 3  years of Experience 

• Experience in Project Planning and Management
• Analytical, synthesis, and reporting skills
• Excellent organizational skills, rigor, striving for results, high accuracy orientated
• Good knowledge of planning and management tools
• General knowledge of Project Management with ideally a first experience
• General knowledge of overall Pharmaceutical R&D Drug Development and good knowledge in CMC operational activities
• Strong communication skills and interpersonal relationship demonstrated
• Knowledge in Finance and budget.
• Excellent presentation skills (verbal and written)
• Excellent planning, communication, numerical, and analytical skills are essential characteristics for this position to aid in such a reactive, fast-paced environment.

Qualifications: BS in Industrial Engineering with 4 years of Experience 

• Experience in program or project management
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Analytical skills including SQL, Excel and Tableau
• Knowledge to pull data, and use to identify and solve problem
• Experience in statistical modeling and optimization
• Writing and verbal communication skills
• Experience in a consumer-facing or service organization
• Experience in a large scale operations planning or supply chain teams
• Experience in building and managing capacity/labor/inventory plans for large scale global operations
• Experience using SQL for data analysis and reporting.
• Demonstrated ability to set up processes to scale up operations in a fast paced organization
• Experience in managing multiple stakeholders in an global setup with stakeholders present across the globe.
• Experience in implementing organization wide processes to improve efficiency of operations
• Experience to problem-solve, quantitative and analytical skills using data to drive decisions in a business environment

Qualifications: BA in Business Administration with 6 years of Experience 

• Highly knowledgeable in workforce management & planning and end-to-end resourcing within the ITIL Service Management framework.
• Has a strong analytical, organisational, and planning acumen with an affinity for problem solving
• Ability and business knowledge to help define pan Global business plans. 
• Background in planning, data management, statistics or related field appreciated 
• MS Excel skills (Office 2013 as well as O365) as well as experience with relational data bases 
• Extensive experience fostering and empowering high performing teams and organisation skills
• Strong commercial acumen with experience of influencing others 
• Strong negotiating with senior stakeholders to deliver common goals. 
• Reporting dashboard experience and understanding appreciated, i.e. data visualisation in a recognised data visualisation tools (such as Tableau or Qlikview).
• Extensive experience analysing and connecting concepts and components across the entirety of a system to understand how value flows through, and diagnose and resolve complex problems across cross-functional contexts
• Must have experience of working with and operating at executive level. 
• Strong relationship management and presentation skills at Board level. 
• Demonstrate strong leadership and influencing skills to lead up, across and down multiple areas of the organisation when driving new initiatives: incl. Strategy, G2M, C2M, Security, Operations, Technology.
• Global cross-cultural experience working in large and complex global matrix environments.

Qualifications: BS in Supply Chain Management with 9 years of Experience 

• Capacity planning or scheduling experience 
• Experience with Workforce Management tools, preferably Verint.
• Advanced experience with spreadsheets and formulas (Lookups & Pivot Tables) & Report Generation
• Compiling large amounts of data with commentary and strong written/verbal presentation skills.
• Strong written and verbal communication and the ability to present to stakeholders
• Demonstrated experience in long and short-term forecasting and workload distribution across Channels in a customer support environment.
• Capacity Planning, Strategy, Finance experience in addition to Workforce Management experience.
• Advanced skills in one or more off-the-shelf WFM tools (such as Verint or Teleopti) 
• Skills MS Excel/Google Sheets (Vlookup, Pivot Tables, Index/Match, Complex Formulas), SQL experience 
• Experience in Real -Time Management tools with a busy omnichannel contact center environment.

Qualifications: BA in Operations Management with 3 years of Experience