• Acquiring new supply capacity by focusing on medium-large fleets
• Proactive outbound reach and / or closing new accounts previously qualified by inbound supply analysts
• Developing relationships with key hauliers, and deploying the most appropriate partnership model to drive growth together
• Managing a portfolio of carrier accounts and ensuring that service levels exceed expectations
• Negotiating capacity with the carriers in the portfolio and ensuring that the capacity is being effectively utilized
• Building capacity plans to meet demand targets
• Looking for opportunities to increase supply base in the most effective and efficient way
• Collaborating cross-functionally with Marketing, Product and Finance
• Shape and evolve offering for this segment of the market (value proposition, product features, financial terms, etc.)
• Maintaining and updating the carrier database to operating standards

Skills: Supply Chain Strategy, Account Management, Relationship Building, Capacity Negotiation, Capacity Planning, Cross-functional Teamwork, Market Strategy Development, Database Management

• Lead a team of planners to develop weekly production plans to meet Customer requirements
• Analyse KPIs to monitor performance
• Responsible for monitoring and maintaining transactional accuracy in the ERP system for inventory control and material usage in production
• Develop strategy for Production Planning and Detailed Scheduling with specific focus on change management
• Develop and maintain all required production master data and policies
• Increase productivity, utilisation and performance of Customer Support team
• Planning short-term capacity, service level management, shift pattern governance, reporting and insights.
• Lead the workforce management activity in the Customer Support roadmap and strategy
• Using Erland C modellers and predictors to create forecasts that make sure Customer Support team has the capacity to meet quality, response time and efficiency targets.
• Collaborate with the Support core team to deliver projects that simplify process and increase productivity, impact and customer satisfaction.
• Coaching on ways to optimise workload and occupancy, schedule, shift and break patterns.

Skills: Team Leadership, Performance Analysis, ERP System Management, Strategy Development, Data & Policy Management, Productivity Enhancement, Capacity Planning, Process Optimization

• Ensuring adequate IT Capacity is available for required service levels
• Advise service management on current capacity and potential capacity needs
• Monitor capacity SLAs for compliance and provide capacity trend analysis
• Examine and provide capacity requirements for new or modified IT services
• Addresses capacity-related incidents and problems
• Establishes and defines program plan requirements and performs in-depth studies to determine optimum program plans
• Liaise with commercial teams to identify market needs such as required port coverage, targeted transit time, connections and weekly space requirements.
• Collaborate with network teams to design a low-cost and reliable feeder network that meets the defined needs.
• Participate in and coordinate network and/or deployment changes that impact South East Asia cargo flows.
• Drive schedule reliability through service level agreements and regular performance review sessions with feeder operators.

Skills: Capacity Management, Service Advisory, SLA Monitoring, Capacity Planning, Incident Resolution, Program Planning, Market Liaison, Network Design

• Accountable for capacity management, contingency management and utilization of all feeders within scope.
• Ensure effective cargo planning through the transshipment hubs, thereby reducing transshipment dwell time and behavioral cost.
• Responsible for the design and execution of seasonal contingency plans to reduce cost, improve profitability and minimize impact to customers.
• Share cost developments, operational constraints with commercial colleagues for effective pricing and strategy formulation.
• Liaise with finance business partners to create visibility to service profitability and develop improvement plans with commercial and network colleagues.
• Review business proposals such as the deployment of a new service and/or acceptance of cargo to a new feeder port to ensure profitable results.
• Review global and local processes with the aim to improve efficiency, reduce cost and maintain standardisation.
• Build strong relationships with key internal and external stakeholders to continuously drive down cost
• Improve the experience delivered to customers and optimize processes for future success.

Skills: Capacity Management, Cargo Planning, Contingency Design, Cost Analysis, Profitability Management, Business Review, Process Improvement, Stakeholder Relations

• Assess and Quantify Risk of IT Assets.
• Set direction and deploy resources with the aim to deliver results.
• Coach and mentor direct reports for success and development.
• Excel in a fluid and challenging environment, able to make qualified decisions under time pressure and/or without complete information.
• Take interest in operational and commercial activities to effectively act as a key interface between the liner operations and the commercial teams.
• Be determined to take on the dual challenge of delivering the customer experience and continuously reducing waste to achieve a low-cost network.
• Know how to manage service components to ensure they meet business needs and performance targets
• Support service reviews and operational review meetings with suppliers (internal and external)

Skills: Risk Assessment, Strategic Direction, Leadership Coaching, Decision Making, Cross-functional Interface, Cost Reduction, Service Management, Operational Reviews

• Has a strong background in sales support and customer service
• Outbound and inbound calling experience 
• Ability to negotiate and up sell current and new customers
• Organized and effective under pressure 
• Excellent verbal and written communication skills
• Ability to be successful in a fast paced environment with rapidly changing priorities
• Problem solving and analytical skills and attention to detail and accuracy
• Ability to multi-task in a windows based environment 
• Enjoys working in a team oriented environment
• Able to manage customer relationships

Qualifications: BS in Operations Management with 3 years of Experience

• Experience reinsurance or MGA underwriting/broking in a cyber or casualty line of business
• Must be willing and able to travel nationally and internationally
• Must be flexible to work in a fast paced environment and across multiple time zones
• Self-starter, dependable with excellent communication skills 
• Ability to work within a fast-paced environment
• Ability to think laterally, proactively and imaginatively to execute solutions to capacity issues
• Highly developed numeracy, statistical and reporting skills with the ability to analyse, interpret and manage information
• A track record & passion for data and interpretation, motivated by continuous improvement
• Excellent interpersonal skills with the ability to form and maintain strong relationships and engage with stakeholders
• Excellent communication skills to deal with stakeholders at all levels

Qualifications: BS in Supply Chain Management with 5 years of Experience

• Solid understanding of the firm's business and operations as well as a basic understanding of finance
• Excellent organizational skills, deadline-oriented and flexibility to meet changing needs of the role
• Proven ability to manage upwards and drive results
• Proven ability to set and manage expectations with staff
• Strong computer skills including proficiency in Microsoft Excel High degree of comfort using computer software and other Microsoft business products 
• Excellent data management and manipulation capabilities
• Proven ability to consistently and positively contribute in a fast-paced environment
• Strong metrics-focused with ability to use analytics to solve problems and develop solutions
• Strong leadership, communication, and presentation skills
• Ability to work independently with minimal supervision
• Aptitude to learn and leverage new technology
• Tax and Resource Management experience at a professional services firm
• Proven ability to maintain confidentiality while balancing needs of the business

Qualifications: BS in Business Administration with 8 years of Experience

• Experience in Infrastructure Capacity Planning, Analysis and Management
• Experience in Performance Testing and Performance Engineering
• Knowledge of Wealth Management Business
• Understanding of large-scale distributed& MF infrastructure
• Deep proficiency in capacity management tools and processes
• Experience with tools like Splunk, Cloudability
• Experience with Cloud CapacityManagement process and approach
• Knowledge of PerformanceEngineering tools like JMeter, LoadRunner
• Familiarity with DevOps/Agile tools like JIRA Boards, TeamCity, Jenkins, GIT-HUB and Azure DevOps Pipelines
• Proactively take initiative and demonstrates a high level of accountability.
• Excellent written and verbal communication skills.

Qualifications: BS in Industrial Engineering with 7 years of Experience

• Experience in a multinational company, specifically working in production planning
• Have people management and ERP experience
• Have demonstrated strong, analytical skills, problem-solving, and learning ability 
• Have demonstrated comprehension and experience with various business models and their effect on supply chain structure, planning, and execution
• Excellent customer service skills and very high energy, hands-on attitude
• Excellent time management and strong problem-solving skills
• Highly organised with the ability to remain focused under pressure
• Experience in the FTL road freight market, a Europe-wide capacity, in a planning, subcontracting function.
• Experience in the digital freight industry.

Qualifications: BS in Logistics with 6 years of Experience