BUSINESS SYSTEMS MANAGER JOB DESCRIPTION

A Business Systems Manager owns the operational backbone that connects revenue-generating teams to the data and workflows they depend on. That ownership spans the full configuration, integration governance, and continuous improvement cycle of platforms serving Sales, Customer Success, Finance, and Support, each with distinct data requirements and SLA expectations. In SaaS environments, where Go-to-Market velocity and quote-to-cash accuracy are board-level concerns, misaligned or poorly governed systems directly erode pipeline visibility and renewal forecasting. Few roles combine the technical depth to assess API integrations with the business fluency to prioritize competing stakeholder roadmaps.

As the Business Systems Manager, you translate GTM and operational business requirements into configured, tested, and adopted system solutions, owning the roadmap across CRM, ERP, and connected applications that underpin revenue operations. You report to a VP of Commercial Operations or Chief Information Officer and lead a team of business systems analysts while managing relationships with external implementation partners.

Career Impact: Owning the CRM and ERP architecture in a scaling SaaS company builds direct credibility with VP-level commercial and finance leaders who depend on the systems you govern.

Business Impact: The renewal forecasting, pipeline reporting, and quote-to-cash accuracy that executive teams present to investors run through the platforms this role configures and maintains.

Growth Opportunity: Demonstrated delivery across multi-department ERP and CRM implementations opens a path to Director of Business Systems or VP of Revenue Operations in subsequent roles.

• Own the full roadmap for CRM, ERP, and connected GTM applications, prioritizing enhancements against business objectives across Sales, Finance, and Customer Support.
• Translate stakeholder requirements into documented system configurations, integration specifications, and deployment plans that meet agreed SLAs.
• Lead solution design sessions with business partners, surfacing integration dependencies and ensuring design decisions are reviewed and approved before build begins.
• Manage the end-to-end enhancement lifecycle from requirements gathering through quality assurance testing and change-controlled deployment.
• Partner with GTM and Product leadership to align business systems capabilities with go-to-market processes including campaign management, contract generation, and renewal operations.
• Govern vendor relationships for connected applications, conducting competitive analysis at renewal and managing escalations through external support channels.
• Mentor a team of business systems analysts, setting priorities, reviewing deliverables, and developing team capability in Agile project methodologies.
• Maintain data governance standards across managed platforms, including GDPR compliance controls and documented access management procedures.

• Bachelor's degree in Information Systems, Computer Science, Business, or equivalent work experience.
• 5 or more years of business systems experience in a SaaS or software company, with demonstrated ownership of CRM or ERP implementations.
• Proven ability to gather and translate complex business requirements into system configurations, integration designs, and project documentation.
• Experience managing cross-functional stakeholder relationships at senior levels, including Finance, Sales, and Customer Success teams.
• Working knowledge of API integrations, data quality management, and workflow automation within enterprise application environments.
• Demonstrated track record of delivering enterprise software implementations on time, including coordination with external implementation partners.
• Strong written and verbal communication skills, with experience presenting solution options and roadmap trade-offs to non-technical leadership.

• Salesforce Administrator or equivalent CRM platform certification, with hands-on configuration experience across Sales and Support use cases.
• Exposure to Agile project management frameworks, including sprint planning, backlog prioritization, and release coordination.
• Experience supporting quote-to-cash, contract lifecycle management, or revenue operations processes in a B2B SaaS environment.
• Familiarity with data warehousing concepts, SQL querying, or BI reporting tools used to assess system data quality.

• CRM enhancement cycle time, measuring days from approved requirement to deployed change across the managed application portfolio.
• SLA adherence rate for inbound business systems support cases, tracked by request type and priority tier.
• User adoption score post-implementation, reflecting the percentage of target users actively engaging with newly deployed configurations.
• Data quality index for CRM and ERP records, tracking completeness and accuracy of pipeline and financial reporting fields.
• Project delivery rate, measuring the proportion of roadmap commitments completed within the committed quarter.
• Typical tools: CRM platforms (commonly Salesforce); ERP systems (commonly NetSuite or Microsoft Dynamics); integration middleware (commonly MuleSoft or Workato).

• Base Salary Range: $110,000 to $145,000 annually, depending on seniority and company size
• Bonus: Annual performance bonus of 10 to 15% of base salary
• Equity: Stock options or RSUs typical at growth-stage SaaS companies
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually, plus public holidays
• Common Perks: Remote or hybrid flexibility, professional development budget, home office stipend

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion is a condition of employment for this position, consistent with applicable law. All qualified applicants will receive equal consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process; please notify the hiring team to request support. Candidates must be authorized to work in the United States.

The Business Systems Manager owns the implementation and continuous improvement of core business applications across ERP and multiple technology platforms in a manufacturing or CPG environment, working closely with IT and business leadership to prioritize the project portfolio and drive automation. Reporting to senior IT and business leadership, the Business Systems Manager shapes profitability and long-term growth by ensuring solutions scale to future needs and translating business goals into effective technical outcomes.

Key Responsibilities

• Lead software development, integration, and maintenance across multiple business technology platforms, including the ERP system.
• Develop and maintain collaborative relationships with stakeholders at all levels to understand business goals and design solutions that positively impact profitability, growth, and operational effectiveness.
• Manage the IT project portfolio, working closely with IT and business leadership to prioritize projects, establish a project intake process, and report on project status.
• Streamline business processes and identify opportunities to increase efficiency and reduce manual effort through automation.
• Lead planning meetings for ERP development and other project meetings as required.
• Provide team leadership, including oversight, coaching, recruitment, talent development, and performance management.
• Manage the workload of and maintain relationships with software development partners and contractors.
• Apply project methodologies and frameworks such as Agile to deploy solutions in a timely and effective manner.
• Participate in technology selection, planning, and coordination to federate, harmonize, or integrate business systems.
• Anticipate future business needs to ensure solutions scale and support long-term growth.

Required Qualifications

• Degree or diploma in computer science, information technology, business, or equivalent experience.
• ITIL, IIBA, or PMI certifications, or willingness to work towards them.
• At least two years of experience in manufacturing, CPG, or a food and beverage environment.
• Experience with ERP implementations and upgrades, including working with vendor project teams.
• Experience with Agile software development.
• Experience with SQL queries, data interchange formats such as CSV and XML, and APIs.
• Knowledge of Manufacturing Execution Systems and SCADA.
• Highly proficient with Microsoft 365 applications, particularly Excel, Visio, Teams, and project management tools.
• Highly proficient with Microsoft Dynamics Business Central, NAV, AX, or D365 Finance and Operations.
• Proficient in process documentation and business writing.
• Strong ability to analyse issues from a business perspective and translate them into technical requirements.

Embedded within the dining services department, the Business Systems Manager delivers a quality dining experience across the dining room, health care center, employee lounge, and private functions by managing staff scheduling, training, and point-of-sale operations. Working closely with the executive chef, director of dining services, and HR, the Business Systems Manager enables resident satisfaction and operational excellence by translating resident feedback into actionable improvements in food quality and service.

Core Functions

• Develop, implement, and monitor service standards for a quality dining experience across the dining room, health care center, employee lounge, and private functions.
• Manage, coordinate, and schedule wait staff, health care center dining, employee meals, and private functions.
• Work with the executive chef, director of dining services, and HR to recruit, interview, and hire staff.
• Train staff continuously on customer service, serving etiquette and techniques, working with seniors, and the point-of-sale system.
• Administer the performance management system for all employees managed by the dining services department.
• Order and maintain supplies for all dining venues.
• Work with the resident food and dining committee to handle and respond to resident concerns regarding food quality, service, and related matters.
• Provide continuous feedback from residents to the executive chef, director of dining services, sous chef, and dietitian on food preparation, presentation, taste, and variety.
• Follow up with department managers, supervisors, and staff to address and meet residents' needs regarding food promptly.
• Comply with all health and safety regulations.
• Network and establish relationships with counterparts in the food and beverage industry and stay current with the latest trends.
• Operate the point-of-sale software, train staff on its use, and assist the IT department with resolving related issues.

Qualifications & Experience

• Bachelor's degree from a four-year college or university.
• Five to ten years of related experience, or an equivalent combination of education and experience.
• Hotel or hospitality experience.
• Strong written and verbal communication skills.
• Ability to utilise discretion and tact for sensitive and confidential matters.
• Sensitivity toward diversity and the ability to engage and build positive relationships with residents and others to achieve positive outcomes.
• Ability to encourage teamwork and accept constructive criticism to strengthen capacity and understanding.
• Highly motivated, service- and team-oriented, with strong attention to detail.

Reporting to senior leadership, the Business Systems Manager leads a team focused on building and optimizing Salesforce and other core business systems, identifying internal user problems, and driving cross-functional solutions to improve efficiency and effectiveness. Partnering with internal and external stakeholders, the Business Systems Manager shapes actionable business intelligence through reports, dashboards, and CRM enhancements that directly support organizational growth.

Primary Duties

• Lead a team to provide solutions and prioritise against other business needs.
• Identify problems faced by internal customers and users, document findings, and work across teams on solutions.
• Contribute actively to advancing processes to drive efficiency and improve effectiveness.
• Utilise existing tools and data to assess the best approach to solving problems.
• Design business reports and dashboards that provide actionable business intelligence for meetings, outreach, and senior management.
• Stay current with product knowledge, releases, and upgrades, and propose and implement CRM enhancements.
• Manage projects to simplify processes by optimising functions and automation.
• Operate autonomously and collaborate across multiple internal and external stakeholders.
• Manage the team to build solutions or evaluate and implement new products and systems.
• Resolve issues, dependencies, and conflicts cross-functionally, ensuring clear decisions are made with the correct parties involved.

Skills & Qualifications

• 3–5 years of experience implementing, configuring, and managing Salesforce and other integrated tools.
• Experience with Lightning, Apex, Visualforce, API integrations, and deploying and managing environments.
• Experience leading application implementations.
• Strong communication skills and ability to lead cross-functional stakeholder conversations.
• Ability to drive projects from ideation through to implementation.
• Strong commitment to system and process scalability and surrounding governance.
• Creative and analytical mindset with strong problem-solving skills.
• Ability to learn new software and hardware, keep current with technology trends, and adapt to change.
• Detail- and process-oriented approach to work.
• Collaborative team player who holds themselves and others accountable to high performance.

Sitting at the intersection of IT strategy and business operations, the Business Systems Manager leads the development, implementation, and maintenance of business applications supporting Finance, Commercial, and Operations functions, with deep expertise in Oracle ERP and e-Business Suite. Operating across the application analyst team and functional business units, the Business Systems Manager builds alignment between business requirements and IT priorities while managing the full application portfolio lifecycle, including ERP, supply chain, and data ETL activities.

Duties

• Manage the support of production business applications, including system modifications and maintenance.
• Manage business relationships, application performance, and the identification and delivery of new and existing application services to meet business users' known and emerging needs.
• Communicate with all functional disciplines to gather business requirements for IT applications.
• Translate business requirements into IT requirements and manage the resulting demand according to priorities defined by business and IT strategies.
• Review and update the application strategy for technical applications and contribute to IT strategy.
• Manage the portfolio of applications and the life cycles of ERP, shipping, supplier and customer integration, and supply chain business applications, including change management.
• Manage and lead Oracle ERP and e-Business Suite application and database implementations and support.
• Manage and lead MS SQL Server and SSIS and SSRS data ETL activities.
• Support the adoption of digital workplace and collaboration tools, particularly Office 365, SharePoint, Teams, and OneDrive.
• Identify solutions and providers, define sourcing approaches, and manage vendors and providers.
• Contribute to solution design for applications in collaboration with external partners and business colleagues.
• Lead IT application support and solution delivery resources in the business analyst function.
• Manage the budget for applications and contribute to the annual planning cycle.

Requirements

• Bachelor's degree preferred, with 10 or more years of overall experience in IT with increasing responsibilities.
• 3–5 years of experience with Oracle ERP and e-Business Suite applications and databases.
• Proven experience in manufacturing implementations.
• 3–4 years of working experience with MS SQL Server using SSIS and SSRS utilities.
• 2–3 years of experience with data marts and warehouse reporting using SQL and Power BI.
• 3–4 years of experience in team management and application and database support.
• 3–4 years of experience with MS Office 365 productivity suite products including Excel, Word, and PowerPoint.
• 2–3 years of experience with MS Office 365 collaboration tools including SharePoint, Teams, and OneDrive.
• 2 or more years of experience with Electronic Data Interchange.
• Experience with EDI integration, with preference for experience with Liaison EDI software.
• Knowledge and experience with the EDI tool Liaison and label printing software Bartender.
• Deep functional and technical knowledge of Oracle ERP and e-Business Suite and databases.
• Strong technical knowledge in data ETL, data marts, and reporting, specifically with SQL Server, SSIS, SSRS, and Power BI.

A key member of the business systems team, the Business Systems Manager leads the maintenance, enhancement, and governance of Salesforce and connected CRM applications, removing blockers for admins and developers and championing best practices in data governance, including GDPR compliance. Collaborating across internal users, external vendors, and leadership, the Business Systems Manager delivers quality assurance, user experience improvements, and training documentation that support reliable system performance and end-user adoption.

Functions

• Gather requirements from end users through interviews, discovery sessions, and voice-of-the-customer surveys.
• Remove blockers for admins and developers, including escalating issues to external vendors and gathering further requirements from stakeholders.
• Use checklists and other methods to ensure changes are properly documented, tested, and deployed.
• Manage the lifecycle of vendor relationships for projects related to CRM and connected applications, including competitive analysis at the time of renewal.
• Suggest product enhancements to improve the user experience for internal users and customers.
• Perform quality assurance on system changes and monitor dashboards for anomalies in system data and processes.
• Maintain training documents for end users and an administrative run book.
• Champion best practices in data governance, including GDPR and other legal requirements.

Education & Experience

• Bachelor's degree in business, education, or a related field.
• 3 or more years of experience with Salesforce and associated systems and tools.
• 3 or more years of customer-facing experience with a track record of success.
• Experience managing the entire product lifecycle.
• Experience working in both Agile and waterfall environments.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to design and implement effective processes.
• Proven ability to develop and maintain procedural documents, process flows, value stream mapping, and other diagrams.
• Proven ability to manage effectively using reports and dashboards.
• Proficiency in Microsoft Office products, especially Excel.
• Superior organisational capabilities and time management skills.

Effective go-to-market execution depends on the Business Systems Manager, who partners with GTM and product teams to identify improvement opportunities across sales, success, and support systems, managing cross-functional request intakes and driving end-to-end process improvements from ideation through execution. Based within the sales and marketing technology landscape, the Business Systems Manager serves as a cross-functional liaison representing the needs of support and success teams while managing project risks, timelines, and stakeholder alignment.

Accountabilities

• Partner with GTM and product teams to build in-depth knowledge of the go-to-market systems landscape and business processes, and identify key opportunities for improvement.
• Collect requirements, formulate business cases, and assist with prioritisation and feedback collection.
• Assist with project scoping, business analysis, and business testing from ideation through to execution.
• Drive process and business systems improvements by crafting business requirements, managing cross-functional request intakes, and executing end-to-end processes for customer support, success, and experience initiatives.
• Manage risks and communicate project updates including timelines, changes, and dependencies.
• Lead as a cross-functional liaison to ideate scope and gather buy-in.
• Represent the needs of the support and success teams in cross-functional process and project work.

Experience & Qualifications

• 4 or more years of experience in product management, Agile product ownership, business ownership, or business analysis specifically in sales, success, or support systems.
• Experience with support and success systems, customer relationship management tools, and related systems.
• Experience in data analytics to understand and systematically improve data quality in managed systems.
• Experience developing and executing support and success technology programmes, including needs assessment and systems rollout in the sales and marketing space.
• Prior experience in Agile and sprint development workflows.
• Working understanding of APIs, integrations, and workflow orchestrations.
• Strong aptitude for marketing and sales methodologies, processes, and project management.
• Excellent communication skills with the ability to work at all levels of the organisation.
• Ability to understand complex product functionality, design, and technical issues to drive the right priorities, trade-offs, and resolutions.

As the Business Systems Manager, this role leads global systems enablement across marketing, sales, legal, finance, and professional services functions, supporting enterprise-wide platforms including CRM, ERP, and contract lifecycle management. The business systems function relies on this work to deliver operational efficiency, high-performance systems, and clean data that drive productivity, quality, and scalability across the organization.

Activities

• Lead global systems enablement efforts by supporting business functions including marketing, sales, legal, customer support, finance and accounting, and professional services.
• Drive operational efficiency, implement best practices, and deliver high-performance systems while maintaining clean data to contribute to overall growth and scale.
• Partner with leadership to enable an effective system of metrics, tools, and processes to drive productivity, quality, and accountability.
• Translate business needs into systems requirements, and implement necessary configurations or manage implementation partners to deliver requested functionality with an eye towards simplification and industry standards.
• Conduct testing and training workshops, and develop and maintain documentation and training materials to drive end-user adoption, productivity, and independence.
• Provide day-to-day support, maintenance, and improvement for marketing automation, CRM, contract lifecycle management, and ERP systems.
• Analyse data within these systems to ensure data quality and integrity and provide necessary reporting capabilities.

Technical Qualifications

• 3–5 or more years of experience implementing large, complex, enterprise-wide software and technology solutions such as ERP, PSA, CRM, and CPQ.
• Specific experience with Salesforce.
• Experience working with and managing domestic and offshore software implementation partners, with a history of successfully driving projects to completion.
• Strong knowledge of project management, data migration, integration, configuration, testing, and software deployment, with the ability to understand and articulate complex requirements.
• Solid business acumen related to SaaS go-to-market initiatives such as campaign management, sales processes, contract generation, and quote-to-cash automation.
• Excellent problem-solving and data analysis skills, as well as process optimisation experience.
• Proven track record of close collaboration with operational leaders to deliver optimisation and continuous improvement initiatives.
• Strong interpersonal and influencing skills, and excellent oral and written communication skills.

Business Systems Manager delivers technical leadership in analyzing, designing, and continuously improving Salesforce-based sales systems, custom tools, and integrated process solutions for commercial operations globally. The work directly supports the VP of Commercial Operations and a team of business systems analysts, ensuring that solution gaps are addressed, technical risks are proactively managed, and stakeholders are aligned throughout project lifecycles.

Strategic Responsibilities

• Partner with information technology teams and external consultants to understand solution options and identify gaps.
• Ensure that the impacts of design decisions are broadly understood and supported by business partners and users.
• Author and analyse business requirements, identify gaps, and address those gaps.
• Identify system integration points that impact project effort and team resources.
• Create and maintain technical project artefacts including business process flow charts, architecture diagrams, user requirements specifications, data migration plans, testing strategies, solution confirmations, and job aids.
• Lead option analysis and pros-and-cons discussions to drive critical decision-making.
• Proactively identify, communicate, and lead technical project risks and mitigation plans.
• Keep current with technology and industry trends and communicate their impact to the technology roadmap.
• Manage a team of business systems analysts providing first- and second-line support to internal users.
• Mentor direct team members and other key stakeholders on partner communication and Agile project management methodologies.
• Answer questions from consultants and users, and clarify roadmaps and decisions throughout project lifecycles.

Position Requirements

• Bachelor's degree required.
• Degree in computer science, engineering, or another technical field.
• Salesforce administration and other certifications preferred.
• 5 or more years of equivalent work experience.
• 4 or more years of expert-level experience leading and deploying Salesforce solutions for sales and support.
• 2 or more years of experience managing a team of system support analysts.
• Experience demoing technology and highlighting business value and benefits.
• Solid experience in business process mapping for current and future state functionality.
• Experience working with Agile project management methods, including Jira and Confluence.
• Change management experience, particularly implementing new enterprise technology.
• Proficiency in MS Office or Google Suite, including Excel, PowerPoint, and Lucid Charts.
• Excellent listening skills with a desire to seek a deeper understanding of partner perspectives.
• Superior analytical and problem-solving skills.

The Business Systems Manager owns day-to-day maintenance, configuration, and operation of business systems while championing system knowledge across all business areas and leading a team responsible for access management, backup processes, and continuous improvement. Reporting to business heads and the wider IT team, the Business Systems Manager shapes organizational capability by recruiting, developing, and managing a business systems team that ensures secure, well-documented, and high-performing systems.

Operational Focus

• Continuously document system setups, configurations, and technical specifications so that detailed records are maintained of how business systems have been established and developed.
• Regularly monitor system performance and identify issues or potential improvements, in part by maintaining regular communication with system users regarding day-to-day questions.
• Ensure that business system developments, workstreams, and issues are communicated proactively, positively, and constructively to the wider IT team.
• Champion knowledge of business systems across all business areas and help individuals get the most from the systems.
• Ensure that business systems are backed up on a complete, accurate, and regular basis, or that third-party software providers have adequate backup processes in place.
• Ensure that processes are in place so that users access only the systems they are required to, and that access is removed promptly when appropriate.
• Work with business heads to formulate IT capital expenditure requirements.
• Line-manage the business systems team on a day-to-day basis, managing priorities and the quality of work.
• Lead the recruitment, induction, training, and ongoing development of all team members.

Knowledge Skills & Abilities

• Strong practical experience of change control processes.
• Practical experience of implementing new systems from initial planning through to go-live and post-go-live improvements.
• Practical experience of upgrading existing systems, including managing the testing process.
• Excellent knowledge of business systems, ideally those relating to event ticketing, event management, catering, hospitality, accounting, HR, and payroll.
• Ability to apply business system changes in a complete, accurate, secure, and logical manner.
• Ability to make system changes independently as well as teach others how to make system changes.
• Strong team leadership skills and the ability to serve as a role model in supporting the ongoing development and growth of the business.

Embedded within a growing eCommerce business, the Business Systems Manager delivers technical leadership across system integrations, project management, and third-party vendor relationships, with a focus on ERP and eCommerce platforms such as Shopify Plus and Khaos Control. Working closely with customer care, finance, and all relevant teams, the Business Systems Manager builds and presents system roadmaps that ensure data accuracy, GDPR compliance, and scalable architecture in support of continued business growth.

Key Deliverables

• Manage system relationships and integrations, optimising beyond legacy structures.
• Work with key stakeholders to understand departmental requirements.
• Build system roadmaps and present solutions.
• Lead project management of business system developments and implementations.
• Work closely with all relevant teams to ensure consistent data accuracy across integrations.
• Manage user acceptance testing for new systems and integrations.
• Provide technical expertise and support to eCommerce projects and BAU development.
• Communicate updates to all relevant stakeholders regarding projects and developments, including milestones, risks, opportunities, and dependencies.
• Manage third-party technology agencies and source new providers.
• Take ownership of business system issues and update departments as required.
• Ensure system architecture is well documented.
• Support customer care and finance in eCommerce-related platforms, including payment gateways and customer communication tools.
• Ensure systems comply with GDPR and privacy laws.

Professional Experience

• Prior experience in business systems management.
• Prior experience working with ERPs and eCommerce platforms such as Khaos Control, Shopify Plus, and Zendesk.
• Proven track record in technology project management.
• Prior experience leading meetings with technical and non-technical teams and providers.
• Proven ability to evolve business system architecture.
• Excellent written and verbal communication skills.
• Excellent organisational and time management skills, including the ability to prioritise, multitask, and manage time-sensitive deadlines in a complex, fast-paced environment.
• Proactive, creative problem-solving skills with the ability to manage a complex workload.
• Ability to work collaboratively, leveraging cross-functional teams and initiatives to drive results and outcomes.

Reporting to the head of IT, the Business Systems Manager leads the definition, implementation, and continuous improvement of an ERP system spanning Finance, Operations, Procurement, Logistics, HR, Sales, and Aftersales, with deep expertise in SAP and S/4 environments. Partnering with key stakeholders across all business functions, the Business Systems Manager creates a scalable ERP architecture that meets immediate requirements while building capacity for five-year growth.

Areas of Ownership

• Define, create, implement, and improve an ERP system to meet immediate business requirements with consideration for the growth path of the business over the next five years.
• Work with the head of IT to initiate solution discussions regarding new business requirements.
• Work with all key stakeholders to define requirements, process parameters, and criteria to ensure system capability is effective in meeting project and process requirements.
• Manage the ERP architecture, configuration, implementation, and maintenance of workflows and templates.
• Monitor and maintain license management for business software, release management, and interfaces to other systems, and ensure compliance.
• Lead the ERP support team for first- and second-level support, organise training, and coordinate with solution providers for third-level support.
• Direct supplier sourcing and contractual management.

Background & Experience

• Proven experience leading a successful SAP implementation programme.
• Previous experience managing SAP environments with deep expertise in multiple SAP modules.
• Experience in S/4 implementation projects preferred.
• Experience managing, developing, and supporting applications and business systems.
• Ability to understand and design highly complex aspects of a wide range of technologies and perform work independently.
• Ability to understand complex business processes and the applications that support them.
• Strategic and conceptual thinking with the ability to consider cross-functional implications.
• Strong problem-solving skills coupled with a sound analytical approach.
• Excellent verbal and written communication skills.

Sitting at the intersection of data systems and healthcare analytics, the Business Systems Manager leads a team of functional resources to enhance business systems through complex SQL queries, data architecture, and visualization techniques that deliver reporting tools to clients and internal functions. Operating across client-facing engagements and internal stakeholder groups, the Business Systems Manager builds data integrations and business intelligence solutions that translate complex requirements into actionable insights supporting healthcare decision-making.

Role Responsibilities

• Work with stakeholders to prioritise business and information needs.
• Acquire data using complex SQL queries.
• Participate in data architecture and decision-making to support healthcare analytics.
• Create complex information links to pull data from multiple data sources.
• Investigate data visualisation and summarisation techniques for conveying key findings.
• Lead a team of functional resources and engage confidently in client-facing situations.
• Interpret mockups and provide feedback for improvement.
• Slice and filter data using hierarchy nodes, and build visualisations to present findings.
• Participate in requirements discussions with clients and client-facing units.
• Write functions to integrate and enable data for reporting.

Minimum Qualifications

• Bachelor's degree in computer science or business administration, or equivalent experience.
• Five years of systems analysis experience.
• Experience in analysis, design, and development in database and business intelligence application implementation.
• Knowledge of data warehousing.
• Understanding of underlying infrastructure applications, systems, and processes.
• Ability to write SQL queries across various databases.
• Ability to translate business requirements into technology deliverables.
• Strong documentation, presentation, communication, and interpersonal skills.
• Ability to prioritise requirements and multitask under tight and conflicting deadlines.

A key member of the IT leadership team, the Business Systems Manager leads the strategic vision and roadmap for all enterprise business applications, including ERP, supporting financial and HR business leaders while managing a high-performing team through implementations, integrations, and M&A process integrations. Collaborating with senior business leaders in finance and HR, the Business Systems Manager builds and sustains relationships that enable the delivery of solutions aligned to company goals and long-term business strategy.

Job Functions

• Provide overall ownership and strategic vision for enterprise business applications, with a strong focus on the ERP.
• Work with internal technical and functional teams and key vendors to deliver solutions for financial and HR business leaders.
• Build and develop a strategic roadmap, manage and prioritise the project portfolio, and deliver solutions.
• Develop and maintain strong relationships with business leaders in finance and HR, and lead strategic initiatives that deliver and support business and company goals.
• Manage business systems projects including implementations, integrations, and M&A process integrations of varying scale.

Required Qualifications

• Bachelor's degree in a financial or technical discipline preferred.
• 5 or more years of experience working with and supporting business applications and ERP systems.
• Project management and delivery experience.
• Experience working with financial stakeholders and understanding financial business processes.
• Experience managing, coaching, and developing technical and functional employees.
• Experience supporting and working with senior business leaders.
• Ability to translate technical concepts to non-technical executive leadership.