BUSINESS SYSTEMS ADMINISTRATOR JOB DESCRIPTION

A Business Systems Administrator keeps the revenue engine running. In SaaS companies structured around Lead-to-Book sales cycles, ownership of CRM configuration, integration architecture, and SOX-compliant process documentation demands equal comfort with code-level troubleshooting and executive-level stakeholder communication. Gaps in user access governance or a broken automation flow can stall quota attainment across a regional sales team within hours. This role reports into Revenue Operations leadership and serves as the primary technical authority over the GTM tech stack.

As the Business Systems Administrator, you serve as the technical owner of the GTM systems portfolio, translating requirements from Sales, Customer Success, and Finance into CRM configuration, automated workflows, and integration logic that sustain revenue operations. You partner with Revenue Operations leadership across a stack spanning CRM, CPQ, and sales engagement platforms, managing releases, user access, and data integrity.

Career Impact: Hands-on ownership of Salesforce configuration, CPQ, and GTM integration architecture accelerates progression toward Revenue Operations Manager or Director of Business Systems roles in the SaaS market.

Business Impact: When territory assignments are accurate and automation flows are working, quota-carrying teams close faster, and Finance reconciles commissions without rework, this role's configuration decisions shape both outcomes.

Growth Opportunity: Daily exposure to GTM systems spanning lead routing through subscription billing builds cross-functional fluency that raises market value as SaaS companies expand their operations stacks.

• Administer CRM configuration including permission sets, field customization, page layouts, and validation rules aligned to current sales processes.
• Build and maintain automated workflows, approval logic, and process flows that reduce manual steps across Sales and Finance operations.
• Design and publish reports and dashboards that provide Revenue Operations leadership with pipeline visibility and quota-attainment data.
• Manage integration architecture between the CRM and adjacent GTM platforms, ensuring data consistency across CPQ, sales engagement, and billing systems.
• Evaluate upcoming platform releases and propose configuration or process changes that improve efficiency before new versions reach production.
• Conduct user access reviews, enforce SOX-compliant security policies, and manage onboarding and offboarding of licensed users.
• Triage and resolve inbound support requests from Sales and Customer Success users, logging trends to surface recurring issues for escalation.
• Document system configuration, business process rules, and change history to maintain an auditable record for compliance and knowledge transfer.

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent work experience.
• 3 or more years of Salesforce administration experience in a SaaS environment, including configuration, security, and workflow automation.
• Proven ability to gather business requirements from non-technical stakeholders and translate them into system configuration or process documentation.
• Working knowledge of Lead-to-Book revenue cycles, territory hierarchies, and sales compensation structures as reflected in CRM data models.
• Experience managing integrations between a CRM and adjacent GTM platforms such as CPQ or sales engagement systems.
• Ability to enforce access control policies and maintain audit-ready documentation in compliance with internal security standards.
• Strong written and verbal communication skills, with demonstrated ability to explain technical decisions to Sales and Finance stakeholders.
• Salesforce Administrator certification, or commitment to obtain within 18 months of start date.

• Experience with sales compensation administration platforms and incentive plan logic within a multi-region SaaS sales organization.
• Familiarity with CPQ configuration, subscription billing systems, or middleware platforms used to synchronize CRM and ERP data.
• Salesforce Advanced Administrator certification or equivalent experience with declarative automation and advanced reporting tools.
• Prior exposure to SOX compliance requirements as they apply to access controls and change management in GTM systems.

• Salesforce user adoption rate, tracking the percentage of licensed seats actively engaged across GTM teams each month.
• Ticket resolution time, measuring how quickly inbound support requests from Sales and CS users are closed.
• Data integrity score, quantified by duplicate records and broken field mappings surfaced during each audit cycle.
• Release deployment accuracy, measured by configuration changes that clear user acceptance testing on first submission.
• SOX audit pass rate, reflecting whether access reviews and change logs satisfy quarterly compliance requirements.
• Typical tools: CRM administration (commonly Salesforce); CPQ platforms (commonly Salesforce CPQ or similar).

• Base Salary Range: $75,000 to $110,000 annually, depending on experience and company stage
• Bonus: Annual performance bonus of 5% to 15% of base salary
• Equity: Stock options or RSUs typical at Series B and later SaaS companies
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by company
• PTO: 15 to 20 days per year; unlimited PTO increasingly common at SaaS companies
• Common Perks: Home office stipend, professional certification reimbursement, and remote-friendly work model

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background screening, including criminal history and, where applicable, credit history review, is a standard condition of employment for this role. All qualified applicants will receive equal consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Candidates requiring a reasonable accommodation to participate in the application or interview process should notify the hiring team in advance. Candidates must be authorized to work in the United States.

The Business Systems Administrator owns the full lifecycle of sales automation and distribution systems, encompassing user management, security configuration, Salesforce.com administration, data management, and continuous improvement across enterprise platforms. Collaborating with team leaders and cross-functional stakeholders, the role delivers decision-support analysis that prioritises enhancement releases, drives issue resolution, and ensures system environments remain aligned with evolving business needs.

Key Responsibilities

• Ensure all security for all distribution systems is updated and accurate, including access to the system records, fields, and sharing rules.
• Manage and assign user licenses, and notify the business owner of any issues or risks.
• Identify and implement continuous improvements of distribution systems.
• Drive the investigation and analysis of process or application changes, including identification of high-level business needs.
• Ensure security for all distribution systems is updated and accurate, including access controls, field-level security, sharing rules, and user license management.
• Assess user business needs to ensure alignment with appropriate security levels, including exported data.
• Identify and implement continuous improvements to distribution systems by researching, testing, and escalating system issues through to resolution.
• Drive the investigation and analysis of process and application changes, including identification of high-level business needs and gathering input from various stakeholders.
• Participate as a subject matter expert in meetings by presenting best practices, recording meeting minutes, and making recommendations on resource estimates and enhancement prioritisation.
• Create, modify, and test application configuration changes based on user feedback and organisational changes, including screen layouts, custom fields, picklists, and process flows.
• Develop reports and dashboards as part of ongoing configuration and enhancement activity.
• Perform configuration peer reviews, database de-duplication, mass data uploads, and clean-up procedures.
• Research changes in upcoming software versions and provide recommendations to management to enhance efficiency and productivity.
• Provide day-to-day end-user support, sharing best-practice tips to enhance system knowledge and adoption.
• Execute customer support requests received across all input channels within agreed timeframes and designated support hours.
• Maintain accurate and timely user onboarding, offboarding, and transfers, and train users on systems and new functionality.
• Address and troubleshoot individual user issues, logging support cases to identify trends and topics requiring escalation.
• Collect, track, and evaluate feedback, issues, and risks from internal and external customers, and present findings to management on a regular basis.
• Analyse application problems and identify both short-term and long-term solutions.
• Maintain processes related to system maintenance, quality control, business metrics, and reporting.
• Define, document, and complete ongoing cross-training with peers on business and process rules for all applications.

Required Qualifications

• Bachelor's degree in Business Administration or a related field, or equivalent professional work experience.
• Certified Salesforce Administrator certification required.
• 5 years of work experience in business analysis, customer service, or sales operations.
• Experience with Azure, Marketing Cloud, Pardot, Apex Data Loader, Dataloader.io, or other data manipulation tools preferred.
• Knowledge of business processes, systems, data analysis, and reporting.
• Operational knowledge of sales organisation goals and objectives.
• Knowledge of all supported sales distribution business systems at a subject-matter level.
• Strong analytical and problem-solving skills.
• Ability to determine options and strategies for identifying, tracking, and facilitating issue resolution.
• Proficiency in MS Teams, Outlook, Word, Access, Excel, PowerPoint, and SharePoint.
• Strong professional, interpersonal, collaboration, and customer service skills.
• Effective presentation and written and verbal communication skills for both technical and non-technical audiences.
• Ability to respond rapidly to change and operate effectively as a team player.

Embedded within a retail banking environment, the Business Systems Administrator supports the administration and continuous improvement of business systems that underpin deposit operations, regulatory compliance, and operational policy. Working closely with senior management and cross-functional teams, this role advances system performance, manages user access and reporting, and ensures adherence to applicable regulatory requirements across retail operations.

Core Functions

• Manage and implement new features added through system upgrades and apply them to new and existing solutions.
• Interact regularly with business areas to identify additional opportunities for the solution to benefit the organisation.
• Manage document templates, including creation, editing, and removal.
• Manage document approval workflows, including creation and maintenance.
• Create, schedule, and support department report requests.
• Maintain user permissions and groups, including adding, editing, and removing permissions for all users.
• Serve as the first point of support for template, workflow, and permissions needs.
• Monitor system application updates and new versions, evaluate their impact on current workflows, and ensure appropriate implementation.
• Document system failures, report root causes, and ensure corrective actions are taken.
• Assist in the development of department procedures and controls.
• Maintain and communicate an in-depth understanding of retail operations, including policies, procedures, and regulatory requirements.
• Provide reporting to senior management related to performance and risk management.
• Implement and maintain retail operations policies and procedures through leadership meetings and involvement in training initiatives.
• Coordinate and participate in regular meetings to communicate and interpret operational initiatives, including changes in policy and procedure.

Qualifications & Experience

• High school diploma or equivalent required.
• Bachelor's degree or equivalent education from a technical or trade school preferred.
• 5 years of experience in deposit operations, retail banking, and/or system administration.
• Ability to understand technical and theoretical concepts of software programs and apply them to a banking environment.
• Ability to deal with complex problems involving multiple facets and variables where limited standardisation exists.
• Advanced analytical skills with the ability to identify areas for improvement and develop solutions.
• Excellent organisational and time management skills with the ability to manage multiple tasks simultaneously.
• Ability to work with minimal supervision while organising functions necessary to accomplish department goals.
• Excellent verbal and written communication skills across a broad base of internal and external customers and third-party vendors.

Reporting to the technology leadership team, the Business Systems Administrator supports day-to-day operations across procurement, contract management, supplier audits, and project coordination for a technology function. Partnering with technology team members and office management, this role shapes the operational backbone of the department by maintaining high-quality administrative processes, onboarding experiences, and supplier performance oversight.

Primary Duties

• Perform monthly verification and audit of user accounts and computer devices.
• Support technology procurement, including preparation of purchase orders and invoice management.
• Collate supplier audit and certification reports, including performance against SLAs, security certifications, and results of penetration and disaster recovery testing.
• Oversee usage of purchase cards, reconcile statements, and review out-of-pocket expenditure.
• Coordinate and book business travel for technology team members.
• Support technology projects, including scheduling of workshops and assisting in the collation of key project documentation.
• Produce documents, briefing papers, reports, and presentations.
• Manage contract storage and support renewal processes.
• Take minutes at key supplier review meetings.
• Facilitate a high-quality onboarding experience for new technology team hires.
• Provide support to the wider office management team to cover annual leave and other absences.

Skills & Qualifications

• Solid experience in team administration, supporting multiple people.
• Previous experience in proactively managing busy diaries.
• Previous experience in producing briefing papers, reports, and presentations for senior management.
• Ability to collate information and identify discrepancies.
• Ability to use comparison formulas and pivot tables within Excel.
• Demonstrable organisational skills with the ability to work with minimum supervision and exercise initiative.
• Ability to remain calm and focused under pressure.
• Ability to maintain confidentiality when handling sensitive information.

Sitting at the intersection of revenue operations and business intelligence, the Business Systems Administrator serves as the primary administrator of the Go-To-Market technology stack, managing user maintenance, page layouts, reports, dashboards, and process automation. Operating across Revenue Operations and Business Intelligence teams, this role leads integrations, evaluates software releases, and delivers end-user training to build a seamless product and technology experience.

Duties

• Serve as primary system administrator for the Go-To-Market technology stack.
• Handle all basic administrative functions, including user maintenance, modification of page layouts, generation of reports and dashboards, and creation of new fields.
• Automate processes using tools such as Process Builder, flow automation, and validation rules.
• Document all customisations made within the system.
• Evaluate and install new software releases, and provide training and support to end users.
• Work closely with Revenue Operations and Business Intelligence teams to integrate the product and technology stack.

Education & Experience

• Bachelor's degree in computer science or a related field.
• Salesforce Certified Administrator or Salesforce Advanced Administrator certification required.
• 2–3 years of experience as a Salesforce administrator in a similar environment.
• Experience in managing integrations and creating a seamless end-user experience.
• Salesforce CPQ experience a plus.
• Familiarity with common SaaS tools, including Outreach and ZoomInfo.
• Proficiency in Flows automation.

A key member of the enterprise technology function, the Business Systems Administrator leads the performance, operations, and security of enterprise applications, including Salesforce, ServiceNow, SAP, Microsoft Dynamics, and Oracle NetSuite. Collaborating across technical and business teams, this role builds system capability by managing software releases, configuring environments, conducting database maintenance, and translating technical insights into clear guidance for stakeholders.

Functions

• Ensure optimal performance, operations, and security of enterprise applications.
• Set up, configure, and maintain the system landscape across development, test, and production environments.
• Manage and coordinate changes through the landscape.
• Perform database maintenance tasks, including performance tuning and data cleansing.
• Evaluate and install new software releases and upgrades, and manage user access, profiles, and groups.
• Identify ways to improve system capabilities, discover issues, and deliver better value to end users.

Requirements

• Experience in a similar technical role with enterprise applications such as Salesforce, ServiceNow, SAP, Microsoft Dynamics, or Oracle NetSuite.
• Experience in maintaining the health and performance of systems and managing software releases, upgrades, user access, and security.
• Strong interpersonal skills with a collaborative and team-oriented approach.
• Excellent communication skills.
• Ability to maintain composure and resilience under pressure.
• Ability to translate technical information into clear insights for stakeholders.

Secure and resilient cloud infrastructure depends on the Business Systems Administrator, who maintains day-to-day cloud operations, enforces firewall and security policies, drives SOC audits, and manages integrations using T-SQL and SSIS. Based within a technical delivery team, this role serves as the primary resource for end-to-end platform solutions, supporting project implementations and internal and third-party security testing across multi-tier environments.

Activities

• Maintain the day-to-day operation of cloud infrastructure.
• Deploy and manage instances of the platform.
• Carry out system monitoring to ensure health and security.
• Maintain firewall and security policies.
• Drive SOC and other information security audits.
• Help conduct penetration testing and other security tests internally and through third parties.
• Set up and maintain integrations with other systems using T-SQL, SSIS, and similar technologies.
• Assist project managers with data imports.
• Design and implement secure infrastructure to support customer requirements.
• Provide support and consultation on project implementations.

Technical Qualifications

• Experience in building end-to-end solutions across multi-tier platforms.
• Experience in ASP.NET preferred.
• Expert knowledge in web cybersecurity analysis.
• Expert knowledge in supporting and administering databases and web technologies, including MS SQL Server and IIS.
• Expert knowledge in using the Azure hosting platform.
• Knowledge of Microsoft Windows Server and the .NET stack.
• Excellent troubleshooting skills.

As the Business Systems Administrator, this role serves as the first-level support resource for ERP and MES platforms across operations and manufacturing, managing user administration, system testing, implementation rollouts, and interface design between MES, ERP, PLC, and other business systems. The operations team relies on this work to maintain continuous visibility across production, resolve complex issues in coordination with overseas support teams, and deliver best-practice technology solutions aligned with both business knowledge and technical expertise.

Operational Focus

• Collaborate with cross-functional team members to identify business requirements, including data requirements, identify gaps with existing processes and systems, and develop conceptual and functional designs for system enhancements.
• Work with functional areas to develop business cases for IT-enabled initiatives.
• Identify business needs and process gaps and provide a resolution plan.
• Acquire work estimations and budget approvals for initiatives.
• Monitor work progress, including task lists, timetables, and budgets.
• Manage scope, budget, and resources across assigned projects.
• Perform system tests and user acceptance tests, and manage error resolution.
• Manage implementation processes, including training, support, rollouts, and user acceptance testing.
• Combine technical expertise with business knowledge to provide best-in-class business solutions.
• Continuously monitor and improve business systems solutions, including ERP and MES platforms.
• Support all ERP and MES users as the first-level problem-solving resource.
• Coordinate the resolution of complex issues with overseas support teams and local teams, and monitor progress to completion.
• Administer ERP and MES users, including setting up new users and managing authorisations.
• Operate the helpdesk support system for operations and manufacturing-related topics.
• Facilitate basic enhancements in MES, including GUI, reports, and the data environment.
• Help design and develop interfaces between MES, ERP, PLC, and other business systems.

Experience & Qualifications

• Bachelor's degree required.
• 5 years of experience in SAP operations and manufacturing modules, including PP, APO, QM, and PLM.
• Proven experience as a project leader, including implementation of new SAP modules.
• Experience with Manufacturing Execution Systems preferred.
• Experience with integration and design of data interfaces between MES and other systems, including ERP, SQL, and reporting tools an advantage.
• Knowledge of MES front-end stack development tools, including HTML, CSS, and JavaScript, an advantage.
• Experience in writing specifications and providing guidance documentation to developers an advantage.
• Knowledge of Parsec TrakSYS MES an advantage.
• Proven abilities in project management, prioritisation, and resource utilisation.
• Excellent verbal and written communication skills.
• Self-motivated and self-directed work style with the ability to work with a diverse team.
• Ability to thrive in a fast-paced environment, pay close attention to detail, and meet business-driven deadlines.

Sr Business Systems Administrator oversees the end-to-end administration of incentive compensation plans across multiple regions, managing Xactly system configuration, quota ownership, and monthly payout validation in close partnership with sales operations and finance leadership. The work directly supports accurate crediting of orders and revenue transactions, equipping sales teams with clear plan documentation and enabling senior leadership with both standard and ad-hoc compensation reporting.

Leadership Responsibilities

• Manage the administration of incentive compensation plans across multiple plans and regions.
• Assist with monthly and quarterly analyses to measure compensation plan performance.
• Work with sales operations and sales teams to develop proper territory definitions to enable accurate crediting of orders and revenue transactions.
• Respond to sales team inquiries regarding the compensation process in collaboration with peers and the sales operations team.
• Own the administration, development, distribution, and maintenance of sales quotas and plan documents.
• Validate sales compensation payouts and ensure alignment with plan design.
• Facilitate onboarding of new sales team members by explaining the administration process, plan structure, and associated system setup.
• Support senior sales and sales operations leadership with standard and ad-hoc reporting requirements.

Background & Experience

• Bachelor's degree.
• 4–5 years of experience managing a compensation process.
• Experience setting up sales compensation systems is an advantage.
• Proficiency in sales compensation administration systems, with Xactly preferred.
• Intermediate to advanced Excel skills.
• Strong verbal and written communication skills.
• Ability to present effectively to various levels of management.

The Business Systems Administrator produces end-to-end analysis of business technology processes, from requirements gathering and gap identification through solution design, project management, and user acceptance testing across the enterprise. Collaborating with stakeholders and IT staff as the primary liaison, this role advances mutual understanding of functional specifications, drives optimisation strategies, and ensures technology solutions are aligned with business needs and measurable outcomes.

Key Deliverables

• Evaluate business processes, gather requirements, uncover areas for improvement, and develop and implement solutions.
• Identify and understand business needs as they relate to potential change or transformation.
• Communicate and liaise between stakeholders and IT staff to ensure mutual understanding of requirements and functional specifications.
• Lead ongoing reviews of business processes involving technology solutions and develop optimisation strategies, including gathering critical information from meetings with various stakeholders and producing useful reports.
• Evaluate needs and determine feasibility based on business technology capabilities.
• Document and communicate efforts, insights, and recommendations, including conducting meetings and presentations to share ideas and findings.
• Manage projects to optimise the usage of existing technology solutions, including development of project plans, identification of tasks, resource assignment, and change management.
• Ensure solutions meet business needs and requirements through user acceptance testing and measurement of key performance indicators.
• Research and propose efficient and economical ways to improve business technology processes and solutions.
• Explain technical terms to non-technical teams.
• Provide end-user support for various enterprise technology solutions.
• Maintain a solution library of approved technology solutions.

Minimum Qualifications

• Bachelor's degree in business or a related field.
• Minimum of 1 year of experience as a business analyst.
• Experience creating detailed assessments and delivering presentations.
• Experience leading and supporting projects.
• Exceptional analytical and conceptual thinking skills.
• Familiarity with Office 365 products.
• Excellent communication and documentation skills, including technical writing.

Embedded within a multi-department enterprise environment, the Business Systems Administrator II supports the installation, configuration, and performance monitoring of business systems and analytic software solutions across the organisation. Working closely with associates from various departments through a ticketing system, this role develops testing plans, manages user accounts, and serves as a liaison between business units to advance efficient resolution of software application issues.

Scope of Work

• Identify opportunities to improve efficiency of business processes.
• Document the cause, effect, and resolution of production issues.
• Complete unit and functional testing to ensure total functionality is in place, and create and execute test plans to obtain end-user approval.
• Set up and manage accounts and ensure security through access controls.
• Monitor performance and maintain systems according to requirements.
• Coordinate and participate in application development across multiple projects.
• Assist in troubleshooting software application issues and support network administration with application installation and testing.
• Work with employees to support the development of analyses, dashboards, reports, and ad-hoc queries.
• Provide assistance and advice to business users in the effective use of applications and information technology.
• Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues.
• Participate in the data backup process and disaster recovery planning.

Professional Experience

• Post-secondary degree in computer science or a related field, or a combination of related experience and education.
• 1–3 years of related experience in a similar role.
• Experience with SaaS software administration.
• Competency in manufacturing processes and practices, and an understanding of how software applications function.
• Basic understanding of IT infrastructure, networking, and information security.
• Proficiency with MS Office software.
• Analytical and problem-solving skills with strong critical thinking ability.
• Ability to prioritise, meet deadlines, and manage changing priorities with a self-motivated work style.
• Ability to work both independently and as part of a team in a high-pressure, on-call environment.
• Excellent verbal and written communication skills.

Reporting to financial management and information services leadership, the Business Systems Administrator supports and maintains the bank's Enterprise Content Management systems, core processing, and ancillary business systems, leading evaluation, implementation, and long-range planning for financial technology solutions. Partnering with system analysts, functional leads, and business personnel, this role refines reporting processes, delivers best-practice guidance, and trains end users to ensure systems consistently meet organisational objectives.

Day-to-Day Responsibilities

• Support and maintain financial and business systems, including all applicable modules and legacy systems.
• Identify requirements, process improvements, and system configuration changes to support organisational objectives.
• Lead the evaluation and implementation of new functionality, new business processes, and system upgrades, and manage multiple projects simultaneously.
• Work with financial management and procurement services leadership on the development of long-range and short-term planning initiatives for applicable business systems.
• Lead financial management reporting efforts, including gathering requirements and building identified reports.
• Build and maintain updated knowledge and training on all systems and business processes, and provide best-practice solutions to management for issues that arise.
• Work with business and information services personnel, system analysts, and functional leads on financial system needs, and serve as a subject matter expert on financial matters.
• Train and assist end users on system functionality as needed.

Knowledge Skills & Abilities

• Experience with financial system implementations, or a desire to develop and support financial and business systems.
• Workday Financials, Adaptive Planning, and Workday Report Writer experience preferred.
• Knowledge of financial data and financial business processes.
• Ability to develop and troubleshoot queries, analyse data, and produce reports.
• Skill in setting work priorities, handling multiple assignments, and managing time effectively.
• Strong organisational skills with ingenuity and the ability to solve problems creatively.
• Interpersonal skills and ability to interact with internal teams, finance members, and external software vendors.

Sitting at the intersection of middleware operations and CRM management, the Business Systems Administrator serves as the primary owner of ETL and integration software including Jitterbit Cloud Studio and Salesforce CRM, managing data integrity, system governance, and enhancements across NetSuite, CPQ, and Salesforce. Operating across customer success, sales, marketing, and finance functions, this role leads integration development between Salesforce and NetSuite SuiteBilling and serves as the central point of contact for handoff projects between operations teams.

Areas of Ownership

• Manage data integrity, structure, and governance across all business systems.
• Work closely with technical solutions providers and internal stakeholders to manage and improve systems that streamline processes and improve efficiency.
• Manage middleware and ETL software, serving as the first responder to issues in NetSuite, Jitterbit, and CPQ.
• Conduct recurring maintenance of Jitterbit, and consult, advise, guide, and test Jitterbit design and architecture.
• Develop enhancements between Salesforce CRM and NetSuite SuiteBilling.
• Implement, enforce, and maintain processes that sustain data integrity, including defining and tracking new data as required.
• Support the Salesforce organisation for business operations across customer success, sales, marketing, and finance functions.
• Modify, improve, and build Salesforce enhancements across the customer journey from lead to close to renewal.
• Serve as the primary point of contact for handoff projects and requests between operations teams.
• Navigate NetSuite to monitor accounts, subscriptions, invoicing, and payments, and assist with new product creation.

Position Requirements

• Salesforce Administration certification preferred.
• 2–5 years of experience in a project management, business analyst, or business systems administrator role.
• Experience with Jitterbit Harmony.
• Experience with NetSuite SuiteBilling.
• Experience with CPQ.
• Excellent written and verbal communication skills.
• Excellent facilitation and consensus-building skills.
• Outstanding problem-solving, organisational, and multitasking skills.
• Ability to adapt well to change in a high-growth environment.
• Strong attention to detail with an inquisitive approach.

A key member of an established IT team, the Business Systems Administrator leads the continued development and support of an ERP system in a manufacturing environment, managing requirements gathering, system customisation, report writing, and organisation-wide training. Collaborating with the wider IT team on specifications and support requests, this role advances data analysis capability and coordinates system change projects to meet growing business needs.

Role Responsibilities

• Support and develop the ERP system, leading its continued development as the primary focus of the role.
• Meet growing business needs through requirements gathering and writing clear specifications for development.
• Work with the wider IT team by passing specifications for development and liaising on support requests.
• Carry out minor system customisation and report writing.
• Perform data analysis and manipulation, including ad-hoc analysis as required.
• Provide organisation-wide ERP support, advice, and training.
• Manage and coordinate system change projects.

Technical Qualifications

• Demonstrable SQL scripting experience.
• Experience in supporting and developing an ERP system, ideally in a manufacturing environment.
• Report writing experience, including Power BI or BIRT.
• Excellent interpersonal and communication skills.
• Great attention to detail with a logical, methodical approach.
• Ability to work under own initiative as well as part of a team.
• Ability to work with people at all levels.
• Willingness to learn and develop.