Job Summary:

• Lead change planning for Facilities Operations from research and development through to implementation plans and execution.
• Develop process improvements and documentation, including change implementation plans.
• Conduct Service Delivery Model research, recommendations and implementation planning.
• Develop KPI and SLA implementation plans.
• Develop energy performance baselines and targets with milestones & KPIs.
• Facilities reporting and analytic management.
• Business case proposals and presentations.
• Research sustainability frameworks and baselines and develop team targets and improvement plans.
• Conduct initiative research, insights, and implementation plans.
• Ensure change request are documented, track and relevant approval are done.
• Ensure BRD raised by the Business Unit are reviewed and analyzed on the impact analysis as well as ensure completeness of the document before submitting for approval.

Skills on Resume: 

• Energy Management (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Business Case Development (Hard Skills)
• Sustainability (Hard Skills)
• Attention to Detail (Soft Skills)
• Strong Documentation Skills (Soft Skills)
• Effective Communication (Soft Skills)
• Stakeholder Management (Soft Skills)

Job Summary:

• Develop a strong application team that is able to support the organization in its transformation phase into a digital and data-driven organization.
• Work closely with Head of IT, in establishing a future IT application landscape with a focus on digitalization and automation.
• Assess systems, tools, and solutions in the market from time to time to find opportunities for automation and digitalization in the business.
• Expand and further harness automation tools and technology ie RPA, Workflow, and Chatbot into CCB business.
• Develop in-house technical expertise particularly in data analytics – BI, automation technology ie RPA & Workflow as well as other automation tools. 
• Establish Incident Management process for all applications in use by CCB
• Ensure application incidents are documented, tracked, and proper resolution is provided to the users in a timely manner.
• Ensure adherence to the incident management process in managing incidents.
• Perform proper root cause analysis and resolutions to ensure minimal repetitive issues.
• Ensure issues are properly described and relevant attachments and print screens are provided to the vendor for investigation.
• Establish Incident Management process for all applications in use by CCB

Skills on Resume: 

• Leadership and Team Development (Soft Skills)
• Strategic Planning and Collaboration (Soft Skills)
• Market Research (Hard Skills)
• Expertise in Automation Technologies (Hard Skills)
• Incident Management and Resolution (Hard Skills)
• Problem Solving (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary:

• Liaise with vendor (for vendor applications) and obtain estimate/quotation for the demand. 
• Negotiate cost with vendor where deem necessary.  
• Coordinate with developer/vendor for the deployment of change into UAT
• Coordinate UAT activity with the Business Unit. 
• Ensure proper sign off and document all test result.
• Coordinate the deployment of change into Production with relevant sign off.
• Proactively engages businesses to identify opportunities for automation of use cases.
• Undertake development of certain use cases using RPA, workflow, and BI 
• Support IT application rollout in both local and regional projects.
• Ensure timely delivery of project deliverables at each phase of the projects.
• Ensure quality and completeness of deliverables
• Manage project timelines and cost.

Skills on Resume: 

• Vendor Management (Soft Skills)
• Project Coordination (Soft Skills)
• UAT Coordination (Soft Skills)
• Test Documentation (Hard Skills)
• Automation Identification (Soft Skills)
• Development Skills (Hard Skills)
• IT Support (Hard Skills)
• Project Management (Soft Skills)

Job Summary:

• Setting goals and objectives.
• Selecting and building accountable, cross-functional project teams. 
• Defining roles and responsibilities, assigning tasks and deadlines and empowering team members to achieve goals.
• Checking feasibility and working out budgets, teams and resources.
• Assigning tasks and deadlines and empowering team members to achieve goals.
• Monitoring progress and ensuring on-time and on-quality deliverables.
• Managing day-to-day operational aspects of the projects.
• Adjusting project plans and reallocating resources
• Reporting to teams and stakeholders, escalating to management
• Creating and maintaining comprehensive project documentation.
• Constantly measuring and comparing progress against agreed-upon plans.
• Meeting regularly and managing status updates on progress and challenges
• Proactively identifying the issues and risks faced by the projects, 

Skills on Resume: 

• Strategic Planning and Goal Setting (Hard Skills)
• Team Leadership and Development (Soft Skills)
• Project Coordination and Management (Hard Skills)
• Budget Management (Hard Skills)
• Progress Monitoring and Quality Assurance (Hard Skills)
• Risk Management (Hard Skills)
• Stakeholder Communication and Reporting (Soft Skills)
• Documentation and Compliance (Hard Skills)

Job Summary:

• Develop and foster collaborative and strong working relationships with the wider functional and technical teams within the wider business
• Hire, onboard, develop and retain a high-performing team of IT professionals. 
• Direct line management responsibility for the Group (Global) team with dotted line management responsibility within regions
• Champion excellence in business ethics and integrity, cross-cultural effectiveness, and employee engagement
• Ensure that there is sufficient systems process documentation and that security controls are robust and working in line with expectations
• Bring the outside in & keep up to date with emerging technology developments within the Microsoft D365 space, 
• Ụpdating business stakeholders of pipeline improvements and the value they could bring 
• Support internal customers, including the CFO and Finance Leadership team to develop and iterate the Finance strategy
• Improve the operating model in order to meet KPIs through the use of technology
• Partner closely with the Finance team to get the most out of Microsoft D365
• Ensure that business super users are adequately trained and have the resources to support and upskill respective teams

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Collaborative Skills (Soft Skills)
• Ethics and Integrity (Soft Skills)
• Technology Acumen (Hard Skills)
• Strategic Planning (Hard Skills)
• KPI Achievement (Hard Skills)
• Training and Development (Soft Skills)
• Communication and Stakeholder Management (Soft Skills)

Job Summary:

• Completing training needs analysis as well as planning and delivering appropriate training
• Identify opportunities for, and champion, system enhancements to deliver continuous improvement
• Proactively partner with Finance stakeholders to identify areas where business processes could be improved to enable technology to add the most value
• Align systems roadmap with the wider business transformation and change agenda
• Support the Head of Global Applications and Enterprise Architect build & develop the technology roadmap and IT strategy for Finance
• Work closely with the Programme Manager / Project Managers / PMO of the IT Delivery team to shape the capabilities roadmap, 
• Prioritize initiatives and allocate the right talent/resources
• Manage and support a strict Change Control Policy
• Direct the development and subsequent delivery of future systems roadmaps to support the future operating model for the Finance function
• Analyse requirements, design, specify and implement technology solutions in line with the business and Finance strategy that will add value to the business.
• Ensure that any D365 changes are appropriately mirrored through liaison with the Data Analytics team and tools
• Monitor the performance of providers and ensure necessary follow-up with the management

Skills on Resume: 

• Training and Development (Hard Skills)
• Continuous Improvement (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Strategic Planning (Hard Skills)
• Technology Roadmap Development (Hard Skills)
• Project Management (Hard Skills)
• Change Management (Soft Skills)
• Analytical and Implementation Skills (Hard Skills)

Job Summary:

• Serve as the business leader to define, implement and maintain Shaw’s contact center technology portfolio consisting of Genesys Contact Center, RPA and VDI technologies
• Developing and maintaining in-depth business acumen to drive innovation when engaging with customers, business leadership, IT, and technology providers.
• Lead cross-functional teams including Integrated Customer Care, Financial Services, Logistics, Enterprise Excellence, IT and other Shaw divisions as well as external technology providers to define Shaw’s contact center strategy, 
• Identify customer experience improvement opportunities and solutions and prioritize work based on expected business value and required effort.
• Grow and develop the team supporting Shaw’s contact center technology and ICC automation portfolio ensuring customer desires are met through the analysis of feedback, 
• Accurate documentation of requirements, testing and implementation of solutions.
• Provide project management and oversight for technology projects, including the management of project plans, communication, awareness, status updates and accountability for all team participants.
• Facilitate change management throughout the lifespan of the project development and implementation cycle, working within the ADKAR process.
• Present project status updates to appropriate levels of management (project teams, directors, and executive leadership).
• Lead the creation and distribution of material used to communicate and train end users, facilitate and/or lead training.
• Align resources to provide daily support which includes responding to internal partner questions, troubleshooting and one-on-one training.

Skills on Resume: 

• Business Leadership (Hard Skills)
• Strategic Thinking (Soft Skills)
• Cross-Functional Team Leadership (Hard Skills)
• Customer Experience Improvement (Soft Skills)
• Team Development and Management (Hard Skills)
• Project Management (Hard Skills)
• Change Management (Soft Skills)
• Communication and Training (Soft Skills)

Job Summary:

• Evaluate, recommend and follow-up implementation of IT solutions, set training
• Participate in technical requirements definition for new developments, impact assessments, risks management
• Analyze current business solutions and define areas for possible improvements and automation
• Help businesses in the organization of processes to capitalize and improve knowledge of Information Systems (IS) 
• Establish and maintain roles of key users, BPO, and SPOC, and manage knowledge transfer.
• Act as IS architecture (in the area of responsibility) to comply with corporate solutions
• Ensure that business requirements are clearly articulated and documented (JIRA, Confluence)
• Ensure quality of user support for IS solutions with Global and Local Helpdesk
• Plan, Created and executed smaller to medium-scale projects
• Ensure project delivery to the agreed acceptance criteria and manage project issues
• Manage communication plans, risk management, budget/forecasting, etc.
• Create resource and budget/forecast plans and revise as appropriate to meet changing needs and requirements

Skills on Resume: 

• IT Solution Evaluation and Implementation (Hard Skills)
• Training Management (Soft Skills)
• Technical Requirements Definition (Hard Skills)
• Business Solution Analysis (Hard Skills)
• Process Organization and Improvement (Soft Skills)
• Stakeholder Management (Soft Skills)
• IS Architecture Compliance (Hard Skills)
• Project Management (Hard Skills)

Job Summary:

• Track and report monthly budget variances, track progress toward key milestones and report on status/progress, and challenges to the management team
• Review deliverables prepared by project team members
• Plan, facilitate, and document workshops to ensure project delivery to the right standard
• Manage day-to-day operational aspects of the project, coordinating activities across internal, external and business teams
• Ensure project documents are complete, current, and stored appropriately
• Partner with multiple stakeholders across multiple teams and/or markets to create a solid and productive working relationship related to various eCom/Omnichannel solutions or improvements
• Communicate & collaborate with global IT teams, external vendors and partners engaged in the projects or initiatives
• Proven project management knowledge and experience working across multiple range of project throughout the full project lifecycle
• Working in waterfall and Agile execution models
• Understanding of Retail, eCommerce front-end/back-end and/or consumer goods industry
• Working in a global enterprise environment
• Working with SAP software solutions

Skills on Resume: 

• Financial Management (Hard Skills)
• Project Tracking and Reporting (Hard Skills)
• Quality Assurance (Hard Skills)
• Workshop Facilitation and Documentation (Hard Skills)
• Operational Management (Hard Skills)
• Document Management (Hard Skills)
• Stakeholder Management (Soft Skills)
• Communication and Collaboration (Soft Skills)

Job Summary:

• Define Business reference architecture for subdomains (Deposits, Cards, Mortgage, Consumer loans, Auto loans).
• Adopt industry business reference architecture blueprints to the credit union context.
• Ability to define business capabilities and processes to the L2 / L3 levels from high-level business reference architecture.
• Ability to engage business stakeholders and influence them on roadmap and planning.
• Ability to define frameworks that can enable prioritization of features and capabilities.
• Effectively engage with customer stakeholders, sales and delivery teams to propose and deliver solutions with high impact to business.
• As the business domain lead, participate in requirements and design reviews and provide guidance to business analysts
• Manage and mentor a team of business analysts working across multiple areas within the Banking domain in the program
• Keep track on the banking industry trends, especially those that are relevant to the engagement, and propose appropriate solutions
• Identifying the resolution and mitigating actions required, and escalating accordingly.
• Ensuring stakeholders’ satisfaction through constant communication and other change management principles.

Skills on Resume: 

• Business Reference Architecture Definition (Hard Skills)
• Adaptation of Industry Blueprints (Hard Skills)
• Business Capability and Process Definition (Hard Skills)
• Stakeholder Engagement and Influence (Soft Skills)
• Framework Development for Prioritization (Hard Skills)
• Solution Proposal and Delivery (Soft Skills)
• Design Review Participation (Soft Skills)
• Team Management and Mentorship (Soft Skills)