Job Summary: 

• Responsible for evaluating all new technology-related projects and initiatives
• Ensure scope, requirements, scale and integrations are fully understood, all appropriate options are considered and risks are understood
• Work with the business stakeholders and the wider BT team to develop the Business Case and ROI for Prime Residential projects
• Execute “quick win” business technology initiatives and small projects that can be delivered outside the formal project management framework
• Evaluate the completed projects to demonstrate impact/ROI
• Working with internal stakeholders and existing partners (e.g. RealPage, Microsoft) 
• Alleviate ‘pinch points’ in existing processes and solutions by reviewing settings, workflow and existing use of the tools available
• Understanding and evaluating product road maps to ensure Prime Residential is taking advantage of new functionality at the appropriate time
• Optimizing business processes and/or settings to maximize the impact of new functionality available
• Work closely with staff in Operations, Accounting, Asset Management, Capital, Marketing and Investor Relations to understand requirements

Skills on Resume: 

• Technology Evaluation (Hard Skills)
• Business Case Development (Hard Skills)
• Project Execution (Hard Skills)
• Project Evaluation (Hard Skills)
• Stakeholder Management (Soft Skills)
• Process Optimization (Hard Skills)
• Product Roadmap Understanding (Hard Skills)
• Cross-functional Collaboration (Soft Skills)

Job Summary: 

• Acts as the primary point of escalation for operational issues raised to and from the back offices of key distribution partners
• Leverages resources to build end-execute operational account management plans
• Educates the key distribution partners on processes, procedures, and SLAs
• Serves to determine the various ways key distribution partners do business
• Helps drive operational improvements based on feedback from distribution partners 
• Internal feedback from the Operations teams and other internal departments/customers
• Assists with the implementation of operational technologies and operational product requirements 
• Works closely with the Sales Team and Sales Relationship Managers on overall account management
• Researches industry benchmarks and best practices
• Serves as project owner or SME on smaller company initiatives/projects
• Provides support to other members of the BRM team

Skills on Resume: 

• Communication Skills (Soft Skills)
• Strategic Planning (Hard Skills)
• Problem-Solving (Hard Skills)
• Collaboration (Soft Skills)
• Technology Proficiency (Hard Skills)
• Project Management (Hard Skills)
• Industry Knowledge (Hard Skills)
• Team Support (Soft Skills)

Job Summary: 

• Present and calibrate a portfolio of IT solutions and services in line with business needs and strategy.
• Participate in the implementation, and manage access rights and evolution requests
• Participate in the governance of information systems and project steering committees
• Drive improvement initiatives including adoption, data quality, and data cleansing.
• Acting as a local training manager for Pre-Order tools and processes
• Identify appropriate technology solutions and champion them within the business and the wider IT organization
• Developing relationships with existing providers to lobby and advocate for enhancements that will add value for Prime Residential
• Work closely with Support staff to resolve Prime Residential-related challenges and issues, encourage and foster creative, collaborative problem-solving
• Work closely with the Training Manager to identify training needs and develop appropriate training offerings for Prime Residential
• Attend IT and industry-specific conferences and interface with vendors to understand alternative solutions and industry trends

Skills on Resume: 

• Strategic Thinking (Soft Skills)
• Project Management (Hard Skills)
• Stakeholder Management (Soft Skills)
• Continuous Improvement (Soft Skills)
• Training and Development (Soft Skills)
• Technology Awareness (Soft Skills)
• Problem-Solving (Soft Skills)
• Industry Awareness (Soft Skills)

Job Summary: 

• Engage with the Director of Enterprise Architecture to introduce new technology and innovation to support business strategy
• Perform the work of a business analyst by drawing out business requirements and representing those requirements to IT
• Work with MVH leadership to develop and maintain IT strategy
• Lead certain IT projects that are not led by the Project Management Office (PMO)
• Communicate with MVH stakeholders about priorities, the status of projects and resource needs
• Submit MVH artifacts and business cases into the IT Project Request workflow
• Develop, share and leverage best practices across Operations within WPS
• Track return on investment for business initiatives including cost, benefits and risk
• Work with Management Teams to set priorities for resources assigned to specific projects/accounts and provide performance feedback.
• Interface and maintain relationships with vendors to understand whether vendor products will meet business requirements

Skills on Resume: 

• Enterprise Architecture Understanding (Hard Skills)
• Business Analysis (Hard Skills)
• IT Strategy Development (Hard Skills)
• Project Leadership (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Artifact Management (Hard Skills)
• Best Practice Sharing (Soft Skills)
• ROI Tracking (Hard Skills)

Job Summary: 

• Developing an environment of continuous improvement and customer satisfaction excellence.
• Implementing plans to meet and exceed customer’s needs and facilitate excellent customer service.
• Provide advice to operational managers on the commercial risks associated with day-to-day issues that arise during the operation of the service.
• Provide advice and guidance on contractual risk and commercial viability of contracts to the senior management team.
• Commercial input to contracts and pricing in conjunction with the Business Development Director and joint regional owner
• Ensuring performance targets are achieved for Customer portfolio in line with the agreed targets.
• Provide leadership and direction to the Account Management team.
• Responsible for all appropriate level commercial relationships within their portfolio.
• Supporting organic growth opportunities of accounts within the portfolio.
• Work in conjunction with the operational and functional teams to implement identified improvements to ways of working
• Work in conjunction with other Business Development Managers, Operational Managers and Functional Managers to smoothly implement organic business.

Skills on Resume: 

• Leadership (Soft Skills)
• Customer Service Excellence (Hard Skills)
• Risk Management (Hard Skills)
• Contractual Expertise (Hard Skills)
• Commercial Acumen (Hard Skills)
• Performance Management (Soft Skills)
• Team Leadership (Soft Skills)
• Stakeholder Management (Soft Skills)

Job Summary: 

• Participate and support the Annual Regional budget preparation for relevant customer portfolios.
• Management of Account Management resources including recruitment, identification of training needs, performance management, rewards and recognition.
• Work in conjunction with the operational management team to ensure customer-facing personnel work in collaboration with the Account Managers
• Collate, submit and analyze commercial data including Forecasting, Dashboard, and Period Reporting for accounts within the allocated portfolio.
• Work in conjunction with functional Managers to facilitate the successful implementation of Training, Auditing and Quality strategies.
• Support the acquisition of new accounts by using their knowledge, network and experience to highlight new opportunities
• Provide support to the RFI/RFP process for potential new accounts where they are identified as the potential owner once the business has been won
• Develop risk models involving market, credit and operational risk and ensure controls are operating effectively.
• Provide strategic leadership, development and talent management activities for direct reports and their organizations
• Collaborate with managers and supervisors in the organization to ensure staff selections align with current and future needs.

Skills on Resume: 

• Budget Preparation (Hard Skills)
• Resource Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Data Analysis (Hard Skills)
• Strategic Implementation (Hard Skills)
• Business Development (Hard Skills)
• Proposal Support (Hard Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Provide leadership and direction and gather input and influence business leaders 
• Develop the short-to-long-term strategy and annual information technology business plans, shaping the digital future needs of the business.
• Lead the development and implementation of strategy for a business area or significant function
• Anticipating mega-trends and complex challenges and opportunities, and ensuring integration with wider corporate strategy.
• Works closely with wider business, function and technology teams to approve and assign information technology resources 
• Oversee projects and performance, capture the existing status of budget and delivery and plan and execute business changes across a moderate subset of the organization.
• Provides consultation and strategic expertise to stakeholders in defining requirements
• Provides broad oversight to portfolio investments regarding digital, innovation and modernization initiatives.
• Lead in fostering partnerships and cross-functional collaboration across information technology teams.

Skills on Resume: 

• Leadership and Influence (Soft Skills)
• Strategic Planning (Hard Skills)
• Strategy Development (Hard Skills)
• Foresight and Adaptability (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Project Management (Hard Skills)
• Consultation and Strategic Expertise (Soft Skills)
• Portfolio Management (Hard Skills)

Job Summary: 

• Developing long-term relationships with clients
• Planning and executing recurring meetings with clients focused on maintaining relationships
• Being the primary point of contact for clients, supporting them with domain knowledge and advice (technical and business)
• Focusing on adding value to the client rather than generating revenue
• Actively looking at the company’s services and upselling them to current clients based on their needs
• Participating in industry events both internal and external to strengthen ties with customers 
• Working between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions
• Taking ownership of problems and proactively resolving technical and process-related issues
• Helps partners recognize the value of these goals and align requests accordingly.

Skills on Resume: 

• Interpersonal Communication (Soft Skills)
• Organizational Skills (Hard Skills)
• Domain Knowledge (Hard Skills)
• Client Focus (Soft Skills)
• Sales and Upselling (Hard Skills)
• Networking (Soft Skills)
• Cross-functional Collaboration (Soft Skills)
• Problem-solving (Soft Skills)

Job Summary: 

• Work with business stakeholders to identify engineering business requirements and the expected outcome
• Manage the implementation of IT changes, coordinating the IT implementation teams
• Use IM project management tools to document larger requested IT changes
• Set up and run regular communications sessions with the engineering business
• Inform the key users about changes in the IT provision, and discuss significant concerns from the business
• Work with the business to identify improvements in the IT infrastructure that help them work more effectively across the diverse business IT networks
• Responsible for validating and documenting the desired business outcome of an IT service
• Validating SLA requirements and identifying changes required to an existing IT service
• Manage business leadership priorities of IT projects and requests, stakeholders' perceptions of all IT services
• Foster a team environment, recommend training programs targeting specific areas of improvement
• Mentor members of the IT team and provide inputs to performance reviews 

Skills on Resume: 

• Business Requirements Analysis (Hard Skills)
• Project Management (Hard Skills)
• Documentation Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Change Management (Soft Skills)
• Infrastructure Improvement Identification (Hard Skills)
• Outcome Validation (Hard Skills)
• Service Level Agreement Management (Hard Skills)

Job Summary: 

• Liaising with business teams to plan and map new IT investments, and proposals
• Determine organizational fit with business roadmaps and priorities from an IT perspective
• Analyse & evaluate business strategy plans and share these with the teams to identify the strategy, project portfolio impact and business projects within the IT
• Develop and maintain positive relationships with business, actively manage expectations and improve satisfaction levels
• Provide detailed accurate advice in a timely, effective response to business partners
• Close support to the Demand Management Process with strong communication
• Align and engage effectively with business unit and other IT Business Relationship Managers about the prioritization of the projects
• The use and application of business process management methods to support the design of new processes
• Agree on SLAs (Service Level Agreements) to/with business in alignment with IT.
• Work with the relevant IT Service Managers, IT Delivery leadership team and IT Architecture

Skills on Resume: 

• Communication Skills (Soft Skills)
• Business Acumen (Hard Skills)
• Relationship Building (Soft Skills)
• Analytical Skills (Hard Skills)
• Demand Management (Hard Skills)
• Process Management (Hard Skills)
• Service Level Agreement Management (Hard Skills)
• Collaboration Skills (Soft Skills)

Job Summary: 

• Create relationships in which they act as trusted advisors to the business on strategic topics
• Promote IT vision, value, services, and capabilities to the business in the form of concrete answers to emerging business challenges
• Own the IT portfolio prioritization and demand management for their specific business unit
• Advocate on behalf of business stakeholders to ensure IT services meet their business priorities and needs
• Work with internal and/or external stakeholders as a thought leader to align technology solutions with business strategies
• Promote business knowledge of IT processes, roles, and procedures 
• Ensure the best possible outcome and IT domains are aware of key business issues
• Provide strategic consultation to business and IT teams and participate in quality reviews and provide feedback sessions
• Analyze technology trends to determine the impact on the achievement of business goals
• Maintain awareness of changes to organization strategy, goals and processes to ensure requirements appropriately reflect the needs of the organization

Skills on Resume: 

• Relationship Building (Soft Skills)
• Effective Communication (Soft Skills)
• Portfolio Management (Hard Skills)
• Stakeholder Advocacy (Soft Skills)
• Thought Leadership (Soft Skills)
•  IT Understanding (Soft Skills)
• Strategic Consultation (Soft Skills)
• Technology Trend Analysis (Hard Skills)

Job Summary: 

• Builds strong, collaborative, and trusted relationships with business partners
• Builds strong, collaborative relationships within IT including Leadership Team members, Service Owners, Project Managers, and Technical Management
• Influence business and IT stakeholders, through existing relationships, to move forward with IT initiatives
• Understand and solve issues and challenges such as differing agendas, political considerations, and resistance to change
• Track customer satisfaction with services provided, and manage expectations of multiple business stakeholders
• Ensure that effective communication occurs related to service delivery and project delivery (e.g. planned downtime, changes, open tickets)
• Provides a clear point of contact within IT for each assigned department and acts as a bridge between IT and the business
• Act as an advocate for HBS IT, sharing HBS IT’s mission, vision, strategic goals, tactical issues, and organizational challenges
• Understand at a high level the services used by the customers and how they are related to each other to achieve business outcomes
• Work with partners to plan and make sure they understand the relevance and impact of IT changes to their operations

Skills on Resume: 

• Relationship Building (Soft Skills)
• Influencing Skills (Soft Skills)
• Problem Solving (Hard Skills)
• Customer Satisfaction Management (Soft Skills)
• Communication Skills (Soft Skills)
• Advocacy (Soft Skills)
• Service Understanding (Hard Skills)
• Change Management (Hard Skills)

Job Summary: 

• Collaborate with leadership to identify application, infrastructure, and software needs.
• Understand the industry, technology, and market trends.           
• Participate in the management of a related portfolio of IT projects.
• Proactively executes plans for systems, operations, hardware and software purchases, budget, and process change.           
• Provides a perspective on potential options that is visionary and pragmatic.
• Supports the development of business cases, and educates stakeholders about IT service offerings
• Coach business leaders on how to communicate with IT to obtain services needed to improve business performance
• Collaborates with service delivery organizations to mobilize resources, escalate issues, coordinate incident response, and deliver increasing value.
• Coordinates consultants, technical personnel, and vendors for services and products.
• Define, agree to, and report on key service metrics showing how they support strategic goals. 

Skills on Resume: 

• Strategic Collaboration (Soft Skills)
• Industry and Market Awareness (Hard Skills)
• Project Management (Hard Skills)
• Proactive Planning and Execution (Soft Skills)
• Visionary and Pragmatic Perspective (Soft Skills)
• Business Case Development (Soft Skills)
• Relationship Building (Soft Skills)
• Resource Coordination (Soft Skills)
• Performance Measurement (Soft Skills)

Job Summary: 

• Act as a link between Business and Global IT, by addressing Business issues and concerns in an accurate and timely manner
• Facilitate the applications selection management including applications onboarding and application decommissioning
• Engage with Project and Program leads to ensure alignment on Finance and Group System investment projects’ portfolio and roadmap, etc.
• Maintain strong knowledge and ownership of Business and IT applications portfolio for Finance and Group Systems, driving a consolidation strategy for the recent acquisition
• Create and foster relationships with key customer contacts
• Form multi-functional management relationships with customer organizations
• Deliver superior customer service and manage complex customer issues
• Focus on retention and growth within the customer portfolio through regular customer visits and commercial negotiations
• Implement a competitor strategy using market intelligence
• Identify opportunities, assess and provide recommendations based on business relevance, appropriate timing, technology, implementation, and deployment

Skills on Resume: 

• Communication Skills (Soft Skills)
• Project Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Portfolio Management (Hard Skills)
• Relationship Building (Soft Skills)
• Cross-functional Collaboration (Soft Skills)
• Customer Service Management (Soft Skills)
• Market Intelligence and Strategy (Hard Skills)