• Maintain customer relationships by identifying and handling IT-related requirements of the division management
• Identify service requirements and sign up customers for standard services
• Advising the division management on IT standard service and other ongoing initiatives to harmonize and standardize processes and infrastructure
• Identification of service-relevant improvement potentials with the support of data analysis, documentation, and development of action plans
• Close cooperation with all areas of IT to be able to provide a comprehensive consulting service
• Identify synergies between different initiatives and business areas
• Handle customer satisfaction surveys and customer complaints for the division management
• Liaise with internal departments to ensure investor needs are fulfilled effectively.
• Collect and analyze feedback to ensure the overall investor experience is on a high level of satisfaction.
• Provide clients with comprehensive product/service consultations and guide their decision-making process.
• Identify resources required to promote services and products to current and prospective customers and provide input to HoBRM and the Head of Marketing.

Skills: Customer Relationship Management, Service Identification and Sign-up, IT Consulting, Data Analysis, Cross-Functional Collaboration, Synergy Identification, Customer Satisfaction Management, Stakeholder Liaison

• Responsible for market research and formulation of sales strategies and plans.
• Execute strategic business sales plan to strive for continuous business growth and sustainability to meet or exceed established sales goals
• Target B2B & B2C market to Develop new business opportunities with potential customers or partners
• Locates or proposes potential business deals by contacting potential partners, discovering and exploring opportunities
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials, evaluating options.
• Develop negotiating strategies and positions by studying the integration of new ventures with company strategies and operations
• Examining risks and potentials and estimating partner’s needs and goals
• Build and maintain relationships with potential and existing customers.
• Ensure all necessary information and documents can be collected on time 
• Arrange a schedule with clients for any upcoming activities, such as LO SPA signing, MRTA signing
• Assisting in maintaining various credit files and following up on client inquiries.
• Assisting administrative processes with periodic audits.

Skills: Market Research, Sales Strategy Formulation, Business Development, Deal Sourcing and Evaluation, Negotiation, Relationship Building, Risk Assessment, Time Management 

• Act to support the smooth running of the Distribution Team and ensure effective collaboration
• Reviewing Commercial Mortgage lending opportunities and providing indicative terms 
• Monitoring competitor activity and providing feedback to management 
• Processing the onboarding of Brokers to the Introducer Panel 
• Supporting the creation of meaningful and actionable Management Information
• Aiding BRMs with business development initiatives.
• Assist HOI in managing the Banks Introducer Panel including review processes
• Work closely with Operations, Distribution Team, and Credit Risk to drive the effective delivery of the Bank’s annual lending budget.
• Adhere to and support Allica’s risk management framework, and ensure full compliance with Allica’s policies
• Support other teams where customer communication or engagement is required.
• Comply with all mandatory policies and adhere to operational procedures to maintain internal controls. 
• Establishing and actively managing objectives and a personal development plan.

Skills: Team Collaboration, Commercial Mortgage Expertise, Market Analysis, Broker Onboarding, Management Information, Business Development Support, Panel Management, Cross-Functional Collaboration

• Establish and develop relationships both internal and external and promote a brand with a broker network
• Work alongside and cultivate relationships with the underwriting teams at QBE and build broad stakeholder engagement within the business.
• Establish regular contact with brokers to understand their business strategy and direction.
• Work with brokers to understand and build new strategies for increased profitable sales growth.
• Confidently using CRM tools (including Salesforce) and data to build, develop, and execute a pipeline of opportunities.
• Independently overcomes barriers and problem-solve to develop meaningful solutions.
• Provide input on proposals for new adds, changes, or relocations.
• Facilitate meetings to provide information on software releases.
• Provide input to the management relative to program quality issues or enhancement requests.
• Develop plans and corrective action to ensure accurate CRM database information.
• Report on service performance metrics, compare to customer expectations and lead problem-solving and resolution efforts

Skills: Relationship Building, Stakeholder Engagement, Business Strategy, CRM Proficiency, Problem-Solving, Proposal Development, Meeting Facilitation, Data Analysis

• Serve as a primary sponsor to ensure communication is maintained and reporting schedules are adhered to. 
• Prepare and present program status updates and information at regularly scheduled customer meetings.
• Maintain knowledge and understanding of products and the IT aspects involved (server/network management and administration)
• Maintain knowledge and understanding of customer video and specific applications in the customer environment.
• Maintain documentation and account information to guarantee accurate information for support personnel.
• Coordinate implementation of program initiatives. Interface directly with customers' Operations Manager.
• Monitor and coordinate efforts of cross-functional teams to complete initiatives.
• Interface with and customer's management, sales, operations, and technical support organizations
• Assist with problem articulation and resolution actions to maintain account satisfaction
• Leverage team to embrace customer technical environments and identify key decisions required for customer satisfaction
• Ensure consistent use and compliance with standard processes, policies and procedures.
• Document lessons learned and recommend continuous improvement activities

Skills: Communication and Sponsorship, Presentation Skills, Technical Knowledge, Documentation, Project Coordination, Customer Relationship Management, Problem Resolution, Process Adherence

• Proactive management of key commercial and regulatory stakeholders.
• Supporting commercial negotiations for key customers.
• Identify new business growth opportunities within the scope of CNS’ product site
• Leveraging relationships to deliver cross-sell opportunities for new products to existing or new customers.
• Provide oversight of the end-to-end customer experience of CNS products and services 
• Provide input to product and service improvement based on customer feedback.
• Actively support service delivery through collaboration with customer leadership to evaluate the value received from SAIC IT services
• Serve as an intake and delivery focal point for feedback on services provided and set expectations for service adjustments and/or wider scope in the near term
• Share and shape the demand of customers by developing a profound understanding of customers’ service needs
• Bringing perspectives from other customers and industry across all customers
• Shaping demand management for the development of new and the revision of existing services

Skills: Stakeholder Management, Negotiation Skills, Business Development, Relationship Building, Customer Experience Management, Customer Feedback Analysis, Service Delivery Collaboration, Demand Management

• Understand and translate Business strategy demand into IT strategy and roadmap in close consultation with Directors and Senior Managers
• Responsible for scoping the IT deliverables and managing business expectations in all business initiatives, projects and commercial proposals.
• Accountable for maximizing business value for all IT activities, projects and services and for ensuring that IT costs are recovered in line with budget
• Responsible for the escalation and assurance role of the IT Project Manager and Business Owner during project planning.
• Responsible for submitting the project pipeline to IT and making sure that it is managed in line with IT and business needs.
• Work with business teams and IT to ensure we have effective and efficient operations and functional processes supported by Service Delivery and Key Users.
• Develop and maintain relationships with key stakeholders within assigned areas of responsibility to ensure customer satisfaction and generate additional sales.
• Identify and develop relationships with prospective stakeholders to generate opportunities for further business.
• Increase sales revenue and margin via proactive account management
• Provide thought leadership in ways the service could be developed based on feedback from current and prospective customers to enhance the customer experience.
• Implement plans to achieve agreed growth targets within given timescales, identifying the impacts on existing commitments and resources.

Skills: Business Strategy Alignment, Stakeholder Management, Project Management, Financial Acumen, Leadership and Escalation, Strategic Planning, Service Improvement, Cross-functional Collaboration

• Proven experience as a BRM (Business Relationship Manager) with a TAM (Total Addressable Market) role within a Global Organisation
• Experience in cloud migrations, Information Systems and Technology service transformation programs
• Good organizational skills, including program/project management governance.
• The ability to challenge/question senior leaders and provide guidance
• Must have good communication skills, both verbal and non-verbal
• The ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• The ability to understand and communicate complex stakeholder requirements to technology teams.
• Proven ability to adapt messaging to all levels of the organization.
• Highly skilled and experienced at negotiating conflict and problem-solving to achieve win-win outcomes at executive levels.

Qualifications: BA in Business Administration with 6 years of Experience

• Expert knowledge of various federal regulations including the Bank Secrecy Act, Community Reinvestment Act, etc.
• Familiarity with Bank security and safety practices.
• Expert knowledge of CNOB products, services, and procedures
• Working knowledge of local centers of influence and established relationships within the community.
• Strong leadership skills and coaching abilities 
• Must have proficiency with Microsoft Office Applications
• Exceptional networking and relationship-building skills
• Excellent communication and interpersonal skills
• Working in business banking with conflict resolution experience
• Working branch management with sales and/or sales leadership experience

Qualifications: BA in Marketing with 4 years of Experience

• Working experience in Information Technology management.
• Experience in fund development, finance, volunteer management, prevention and safety, emergency management
• Experience in home and community care, and health informatics.
• Computer Science or Business Degree or equivalent experience in a related field.
• Must have Project management certification and change management certification
• Strong understanding of IT Service Management principles and practices.
• Strong understanding of Business Analysis principles and practices 
• Strong familiarity with project management and productivity software.
• Competent and proficient in understanding platforms and Internet technologies such as Microsoft SharePoint, MS Dynamics AX, MS Dynamics365, CRM, Kentico CMS, and Microsoft 365 (including Teams).

Qualifications: BA in Communications with 5 years of Experience

• Must have PMI or BRMP certification
• Experience introducing new project or account management methods and processes.
• Experience providing high-level technology client services in a higher education or professional setting
• Ability to work independently with little direction or direct supervision
• Recognized team leadership and group facilitation skills in complex situations
• Quick learner, able to come up to speed on IT systems and IT/business processes rapidly
• Comprehensive understanding of the concepts and processes that create great relationships
• Demonstrate leadership skills in providing outstanding customer service in complex situations.
• Experienced in implementing and refining processes and project/status dashboards.
• Demonstrated success working with business unit partners to identify and prioritize those projects
• Demonstrates interpersonal attributes including adaptable, and flexible, resilient, positive outlook, respectful, and approachable style.

Qualifications: BA in Information Technology with 3 years of Experience

• Experience in stakeholder management to Leadership Team level 
• Excellent working knowledge of ITIL processes
• Experience managing ongoing service commitments, customer expectations, issues and escalations
• Strong understanding of business operating models, strategic planning, and commercial management
• A proven ability to listen, build rapport, and demonstrate credibility as a strategic partner
• Excellent analytical skills and demonstrable experience in understanding business problems and designing solutions
• Good experience with business reporting and tools skills, being able to produce reports in statistical and graphical representations
• Broad technology knowledge with an understanding of how to derive business value from technology investments
• Highly developed verbal and written communication skills, with an ability to present ideas in business-friendly language
• Empathy and emotional intelligence, combined with an understanding of different global cultures
• Proven ability to influence and break down silos within as well across an organization

Qualifications: BA in Business Administration with 7 years of Experience

• Excellent written and verbal communication, including technical writing skills
• Strong interpersonal/relationship management skills in building partnerships
• The ability to conduct cost/benefit analysis and business case development
• Excellent analytical skills and problem-solving approach
• Familiarity with business strategy/ processes and expertise in designing business solutions
• Understanding of Basic Technology architecture, the BPO industry, and outsourcing models
• Understanding of Project Management methodologies, and ITIL Fundamentals
• Professional experience working in, or solid knowledge of the financial industry
• Must have proficiency in Microsoft Office, and Visio

Qualifications: BA in Management with 4 years of Experience

• Working experience in business functions or the consulting industry.
• Experience facilitating the development and implementation of business initiatives and projects.
• Experience within Commercial Property and Casualty Insurance or a closely related field.
• Ability to listen, and build rapport, and credibility as a strategic partner within the business unit, as well as with leadership and functional teams.
• Ability to map joint organizational vision and long-term thinking, imagination, and idea generation.
• Energy, focus, assertiveness, diplomacy, and knowing when to push an agenda and when to let a situation develop rest, or advance.
• Excellent interpersonal, verbal, and written communication skills 
• Exceptional ability to lead change using positive and collaborative methods.
• Ability to influence and break down silos within an organization as well across organizations.
• The ability to understand and integrate business strategies and trends in technology to deliver value.

Qualifications: BA in Economics with 5 years of Experience