BUSINESS OFFICE MANAGER RESUME EXAMPLE

The Business Office Manager ensures daily billing operations and duties are efficiently completed, emphasizing staff adherence to scheduled tasks and organizational standards. Oversees the development of training materials and programs, boosting staff proficiency and ensuring continuous educational growth. Actively monitors and enhances department performance through detailed reporting and strategic planning, aimed at achieving organizational targets and optimizing productivity.

Tips for Business Office Manager Skills and Responsibilities on a Resume

1. Business Office Manager, Tranquil Waters Spa Resort, San Diego, CA

Job Summary:

  • Provides professional telephone and personal reception services to callers and guests. 
  • Responds appropriately to inquiries or refers to appropriate personnel.
  • Organize, direct and supervise business office functions.
  • Maintain, or oversee maintenance of resident billing and accounts
  • Maintain an accurate accounts receivable documentation system
  • Assist administrator in collecting delinquent accounts.
  • Organize a system for collection of accounts on a regular basis when delinquent.
  • Interview residents' representatives to arrange payment methods.
  • Evaluate need for and refer delinquent accounts to collection agencies.
  • Essure accurate handling of bank deposits, resident trust accounts, and ledgers, according to accepted accounting principles, regulations, company policy/procedure and timelines


Skills on Resume:

  • Reception Services (Hard Skills)
  • Inquiry Handling (Hard Skills)
  • Office Supervision (Hard Skills)
  • Billing Management (Hard Skills)
  • Financial Compliance (Hard Skills)
  • Accounts Maintenance (Hard Skills)
  • Delinquent Account Resolution (Hard Skills)
  • Payment Arrangement (Hard Skills)

2. Business Office Manager, Coastal Community Hospital, Tampa, FL

Job Summary:

  • Interviewing, hiring and on boarding staff 
  • Assign and direct work, set team priorities
  • Manage Billing, Accounts Receivable and Accounts Payable projects and regular tasks 
  • Maintain documentation, process payments, respond to resident billing questions 
  • Coordinate recruiting efforts and on-boarding processes for new employees
  • Manage HRIS/Payroll systems and supervise front desk employees
  • Enhance the skills and abilities of associates to maximize individual performances. 
  • Continue to improve service to all customers (internal and external).
  • Aid the team structure and assist the campus in meeting retention and operating goals.


Skills on Resume:

  • Staff Management (Hard Skills)
  • Task Delegation (Hard Skills)
  • Financial Management (Hard Skills)
  • Billing Administration (Hard Skills)
  • Recruitment Coordination (Hard Skills)
  • HRIS/Payroll Supervision (Hard Skills)
  • Skill Development (Soft Skills)
  • Customer Service Enhancement (Soft Skills)

3. Business Office Manager, Central City Veterinary Hospital, Portland, OR

Job Summary:

  • Oversee all functions of the Business Office.
  • Perform accounts receivables functions and maintain related records.
  • Record all charges and collections for accounts receivable aging.
  • Analyze the accounts receivables aging monthly 
  • Report delinquent accounts to the Administrator.
  • Follow up on all account collection procedures.
  • Acquire information required for billing of the Medicaid and Medicare programs.
  • Maintain accurate accounts payable documentation invoice preparation and billing authorization.
  • Prepare and forward statements to residents whose cases have been rejected or whose accounts have a balance after coverage terminates.


Skills on Resume:

  • Office Oversight (Hard Skills)
  • Receivables Handling (Hard Skills)
  • Record Management (Hard Skills)
  • Financial Analysis (Hard Skills)
  • Account Reporting (Hard Skills)
  • Collection Methods (Hard Skills)
  • Billing Expertise (Hard Skills)
  • Payables Administration (Hard Skills)

4. Business Office Manager, Sunshine Rehabilitation Center, Miami, FL

Job Summary:

  • Prepare vouchers for general operational expenditures, and youth purchases.
  • Assist in the preparation of annual budgets.
  • Responsible for accounts payable, accounts receivable, billing and related responsibilities.
  • Creating and maintaining office procedures for the facility.
  • Managing specific projects as assigned by the Facility Administrator 
  • Assisting in follow up on those employees working on such projects.
  • Control spending within budget areas of responsibility.
  • Performs HR and payroll functions as directed by Huntsville Office
  • Adheres to the policy and practice concerning issues of creation, editing, transmission, storage and disposition of all Protected Health Information (PHI) of Sequel Youth & Family Youth Services.
  • Conduct and monitor accounting work including establishing new accounts, voucher preparation, coding, preparation of financial statements and working papers.


Skills on Resume:

  • Voucher Preparation (Hard Skills)
  • Budgeting Support (Hard Skills)
  • Financial Oversight (Hard Skills)
  • Procedure Development (Hard Skills)
  • Project Management (Hard Skills)
  • Employee Assistance (Soft Skills)
  • Budget Management (Hard Skills)
  • HR/Payroll Duties (Hard Skills)

5. Business Office Manager, Golden Oaks Assisted Living, Houston, TX

Job Summary:

  • Work with collection agency in determining possible account settlements.
  • Review associate and family scholarships for grades and pay accordingly.
  • Review Campuses Institutional aid and Scholarships and verify budget compliance.
  • Review all excess loan payments exceeding $2000.
  • Perform monthly reconciliation of Title IV accounts and general ledger accounts.
  • Review all purchase order requests, ensuring they meet projected budget outcomes and approve/deny/forward 
  • Manage and develop campus store, book processing and purchasing functions to achieve operating goals/objectives.
  • Ensuring Federal, State and outside funds are appropriately and promptly reflected on students accounts.
  • Establish and monitor Business Office and Financial Aid policies and procedures to ensure compliance with federal and state regulations.
  • Provide control and continuous review of student receivables and subsequent "best control"of bad debts. 


Skills on Resume:

  • Debt Settlement Coordination (Hard Skills)
  • Scholarship Management (Hard Skills)
  • Budget Compliance (Hard Skills)
  • Loan Payment Review (Hard Skills)
  • Financial Reconciliation (Hard Skills)
  • Purchase Order Oversight (Hard Skills)
  • Campus Store Management (Hard Skills)
  • Policy Development (Hard Skills)

6. Business Office Manager, Harborview Medical Center, Seattle, WA

Job Summary:

  • Oversee a team of insurance verifiers who calculate patients’ benefits
  • Check authorizations, and provide pre-surgery estimates to patients
  • Review monthly conference call reports for accuracy and completeness.
  • Manage the work flow and reassign staff as workload demands
  • Evaluate metrics to determine the integrity of data input
  • Conduct staff meetings and provide guidance and feedback to strengthen team
  • Monitor and analyze operating expenses to budget and provide monthly updates to managers.
  • Communicate with the leaders and staff at the centers and the CBO on all matters related to pre-procedure financials
  • Lead the team to provide excellent customer service at all opportunities to patients, physicians, and surgery centers
  • Monitor and analyze reports and oversee the operational success of the first stage of the revenue cycle


Skills on Resume:

  • Team Leadership (Hard Skills)
  • Insurance Verification (Hard Skills)
  • Authorization Management (Hard Skills)
  • Workflow Management (Hard Skills)
  • Data Analysis (Hard Skills)
  • Staff Development (Soft Skills)
  • Expense Monitoring (Hard Skills)
  • Communication Coordination (Soft Skills)

7. Business Office Manager, Laguna Springs, Elk Grove, CA

Job Summary:       

  • Prepare and be involved in new hire orientation
  • Oversee both The Park at Laguna Springs & The Gardens
  • Oversee and manage receptionists, collect and submit all billing data.
  • Receive and coordinate vendor bills from department heads
  • Call on unpaid accounts to inquire about payment
  • Handle calls from vendors and responsible parties regarding invoices and payments
  • Process workman's comp claims and process terminated employee files
  • Receive completed time cards from department heads and submit with verified benefit pay requests
  • Provide administrative support for community through the direction of the Executive Director
  • Process and maintain all employee records and files including first aid training, CPR, training documents, etc.


Skills on Resume:

  • Orientation Coordination (Hard Skills)
  • Facility Management (Hard Skills)
  • Reception Supervision (Hard Skills)
  • Billing Management (Hard Skills)
  • Accounts Receivable Handling (Hard Skills)
  • Vendor Communication (Soft Skills)
  • HR Administration (Hard Skills)
  • Record Maintenance (Hard Skills)

8. Business Office Manager, Riverfront Dental Clinic, Philadelphia, PA

Job Summary:

  • Ensures staff billing operations and duties are completed daily. 
  • Responsible for the development of training materials and programs for new hires to the department, as well as continuing education to staff. 
  • Monitors daily productivity, monthly quality audits and communicates to staff.
  • Provides reporting to track department performance in key metrics including point of service, provides monthly review of financial performance.
  • Assigns and coordinates staff schedule for billing operations 
  • Scheduling rotation, time off, and call-offs as necessary. 
  • Ensures that department coordinates schedule in accordance with organizational policies. 
  • Minimizes overtime while maximizing productivity.
  • Responsible for supporting operations through analytics and assists clerical and operational team in strategy development. 
  • Designs and implements action plans to achieve targets. 


Skills on Resume:

  • Billing Oversight (Hard Skills)
  • Training Development (Hard Skills)
  • Performance Monitoring (Hard Skills)
  • Reporting Analysis (Hard Skills)
  • Staff Scheduling (Hard Skills)
  • Policy Compliance (Hard Skills)
  • Productivity Optimization (Hard Skills)
  • Strategy Implementation (Hard Skills)

9. Business Office Manager, Lakeside Behavioral Health Center, Minneapolis, MN

Job Summary:

  • Approve, code, and track AP invoices from vendors
  • Work with recruiter and department managers to fill positions 
  • Get fingerprints and other mandatory pre-employment screens done
  • Answer HR, AP, AR questions from vendors, staff, and families
  • Assist with answering the phone and performing typical office duties
  • Assists operational team in strategy development.
  • Assists with developing department processes and procedures (non-clinical). 
  • Conducts staff training, education, and development. 
  • Conducts audits to ensure acceptable performance and provides continual coaching and education
  • Monitor and enter Accounts Receivable to resident systems making sure the system is accurate and up to date


Skills on Resume:

  • Invoice Management (Hard Skills)
  • Recruitment Coordination (Hard Skills)
  • Pre-employment Screening (Hard Skills)
  • Administrative Support (Hard Skills)
  • Office Duties (Hard Skills)
  • Strategy Assistance (Hard Skills)
  • Process Development (Hard Skills)
  • Staff Training (Hard Skills)