BUSINESS MANAGER JOB DESCRIPTION

Explore real-world Business Manager job descriptions covering finance, operations, sales, and more to understand what employers expect from this versatile role.

Business Manager Job Description Template

1. About the Role

When enterprise payments infrastructure operates without structured oversight, regulatory gaps compound quietly until they surface as audit findings or systemic risk events. Banking institutions operating under Payments Canada rule amendments and enterprise-wide SOX compliance frameworks need a Business Manager who owns the governance layer between strategic intent and operational execution. This role sits within the first line of defense for large financial institutions, managing the intersection of workforce planning, financial controls, and regulatory change management across wholesale and commercial banking divisions. The mandate is specific: translate shifting regulatory requirements into executable controls, not just track them.

2. Position Summary

You will own the planning, reporting, and governance infrastructure that keeps a complex banking division financially disciplined and regulatory-ready, serving as the Business Manager who enables senior leadership to make capital allocation and headcount decisions with confidence. The scope spans enterprise payments oversight, commercial banking (CMB/GB) operations, and wealth management support functions, with direct accountability to a divisional head or Chief of Staff across a matrix of finance, compliance, and HR stakeholders.

3. Why Join Us

Career Impact: Deep exposure to Payments Canada governance cycles and enterprise-wide SOX control frameworks builds a compliance and operational finance profile that carries weight at Director and Managing Director levels in wholesale banking.

Business Impact: Financial forecast accuracy, headcount discipline, and timely regulatory reporting directly determine whether a banking division passes internal and external audits without remediation cycles.

Growth Opportunity: The analytical and governance skills developed here- earned value reporting, Forward Pricing rate analysis, and end-to-end rail risk reviews- open pathways to Chief of Staff, Head of Business Management, or Finance Director roles within global banking institutions.

4. Key Responsibilities

  • Lead governance meetings for enterprise payments oversight bodies, preparing agendas, action registers, and quarterly risk dashboards.
  • Develop and maintain annual operating plans and long-range financial forecasts covering revenue, headcount, and expense budgets for the assigned banking division.
  • Monitor regulatory developments from Payments Canada and assess operational impact across enterprise payments infrastructure, coordinating stakeholder responses.
  • Manage workforce planning processes in partnership with HR and recruiting, tracking headcount allocations against approved budget and strategic priorities.
  • Review end-to-end payments process controls, identifying deficiencies and driving standardization of remediation solutions across business lines.
  • Partner with senior leadership to prepare executive-level business reviews covering financial performance, organizational health metrics, and key operational indicators.
  • Support intake and mapping of applicable regulations and policy changes, ensuring comprehensive control documentation aligns with SOX and internal audit requirements.
  • Coordinate cross-functional stakeholders, including Finance, Compliance, and Operations, to implement governance frameworks and respond to regulatory change.

5. Required Qualifications

  • Bachelor's degree in Business Administration, Finance, Accounting, or a related discipline, or equivalent work experience.
  • 5 or more years of business management or operational finance experience within a banking or financial services environment, with demonstrated exposure to commercial or wholesale banking.
  • Proven understanding of enterprise payments infrastructure, including familiarity with Payments Canada frameworks or equivalent regulatory oversight bodies.
  • Demonstrated ability to manage workforce planning cycles, including headcount budgeting, expense tracking, and productivity analysis.
  • Experience preparing and presenting financial forecasts, variance analyses, and management reports to senior leadership.
  • Strong stakeholder management skills with the ability to influence and coordinate across compliance, finance, HR, and business line teams.
  • Working knowledge of SOX internal controls and the ability to assess process risk and drive remediation actions.

6. Preferred Qualifications

  • Experience supporting a governance committee or payments oversight council, including preparation of risk indicators and regulatory change summaries.
  • Familiarity with transaction banking products - trade finance, cash management, or commercial lending - within a CMB or GB banking structure.
  • Advanced financial modelling capability, including scenario planning and long-range strategic planning in a multi-geography banking environment.
  • MBA or postgraduate qualification in Finance, Business, or a related discipline.

7. Success Metrics & Environment

  • Headcount forecast accuracy (%), measuring variance between planned and actual FTE against approved budget cycles.
  • Regulatory deliverable completion rate, tracking on-time submission of Payments Canada and audit-required outputs.
  • SOX control deficiency count per review period, reflecting quality of end-to-end control documentation and remediation closure.
  • Budget variance rate (%) across non-compensation and headcount lines, indicating discipline in divisional expense management.
  • Governance meeting cadence adherence, measured by on-time preparation and distribution of Payments Oversight Council materials.
  • Typical tools: financial planning and analysis platforms (commonly TM1, Cognos); productivity and reporting suites (commonly Excel, PowerPoint, PowerBI)

8. Compensation & Benefits (US Market Benchmark)

  • Base Salary Range: $110,000 to $150,000 annually, varying by institution size and geography
  • Bonus: Annual performance bonus typically 10% to 20% of base salary
  • Equity: Equity participation uncommon; deferred compensation or restricted share units at senior levels
  • Health Benefits: Comprehensive medical, dental, and vision coverage standard
  • PTO: 15 to 20 days annually, plus standard US federal holidays
  • Common Perks: Tuition reimbursement, 401(k) with employer match, professional development budget, hybrid work arrangements


Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

9. EEO & Legal

Successful completion of a background check, which may include credit history review consistent with applicable law, is a condition of employment for this role. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process upon request. Candidates must be authorized to work in the United States.

Business Manager Job Description Examples

1. Business Manager (Enterprise Payments Governance)

The Business Manager leads governance and risk management activities across enterprise payments, overseeing the quarterly risk dashboard, payments oversight council meetings, and end-to-end rail risk reviews. Reporting to senior leadership and working across compliance, operations, and executive committees, the Business Manager delivers the risk transparency and control structures that protect the organization's payments infrastructure.


Key Responsibilities

  • Manage a diverse portfolio of business management activities for complex functional areas.
  • Implement policies and processes to meet business management, strategy, and governance objectives.
  • Support the oversight, policy, and governance function as a first line of defense for enterprise payments.
  • Maintain a culture of risk management and control in alignment with the risk appetite.
  • Develop and implement standards, policies, procedures, and solutions that mitigate risk and maximize efficiency and effectiveness.
  • Drive relevant governance meetings and committees.
  • Provide specialized business management advice and support to management and leadership teams.
  • Lead, facilitate, or actively generate action and remediation plans that address industry, risk, and governance issues.
  • Participate in the intake of applicable regulation, assessment of impact to the business line, and the comprehensive mapping of associated controls to rules and regulations.
  • Support preparation for senior operational committee meetings, lead stakeholder engagement, and ensure all related deliverables are actioned.
  • Develop and implement a holistic governance and control strategy in support of enterprise payments risk transparency.
  • Oversee preparation and review of the quarterly enterprise payments risk dashboard, including key indicators and commentary.
  • Execute on the maturity roadmap, including development of end-to-end rail risk reviews and annual reports to the executive payments council.
  • Organize planning, agenda, content, and action items for quarterly payments oversight council meetings.


Required Qualifications

  • Undergraduate degree.
  • 7+ years of relevant experience.
  • Advanced knowledge of MS Office, including Word, PowerPoint, Visio, and Excel.
  • Ability to work autonomously as a lead within a specialized business management function and provide seasoned advice and guidance to stakeholders and team members.
  • Ability to oversee and work independently on a variety of complex initiatives end-to-end, primarily on short- to medium-term issues requiring specialist knowledge and the integration of cross-functional processes.
  • Ability to prioritize and manage workflow to ensure quality and efficiency, meet deadlines, and adapt to changing work priorities in a fast-paced environment.
  • Demonstrated ability to work in a team environment where flexibility, keeping others informed, and anticipating needs are essential.
  • Strength in providing guidance and influencing multiple teams across a broad spectrum of initiatives and functional domains.

2. Business Manager (Asia Pacific Cash Management)

Embedded within the regional banking division, the Business Manager shapes profit and loss growth across international markets, with direct responsibility for Asia Pacific cash management services and the regional business target operating model. Working closely with regional and country stakeholders, the Business Manager advances revenue performance and business effectiveness through cross-geography strategy and initiative execution.


Core Functions

  • Plan and drive profit and loss growth for international markets in a business management capacity.
  • Develop suitable strategies and plan initiatives required to grow the business in the Asia Pacific region.
  • Drive understanding of how internal and external challenges will impact the demand for cash management services and revenue across the region.
  • Drive enablement of the regional business target operating model and initiatives in engagement with regional and country stakeholders.
  • Ensure appropriate internal controls and drive enhanced business performance effectiveness.


Qualifications & Experience

  • University degree with solid years of experience in banking.
  • Strong project management skills and experience working across geographies.
  • Understanding of transaction banking business and products.
  • Business management expertise, including profit and loss management.
  • Proven background in managing system development life cycles and multi-team deliveries.
  • Ability to work in cross-functional teams and across geographies.
  • Strong analytical skills, proficient in the use of Microsoft Suite.
  • Strong communication skills.

3. Business Manager (Wholesale Banking Operations)

Reporting to senior leadership, the Business Manager supports wholesale banking through workforce planning, operating model improvements, and people development programs spanning management trainee and talent development initiatives. Partnering with corporate real estate, HR, and commercial banking teams, the Business Manager strengthens cost efficiency and customer engagement across the business unit.


Primary Duties

  • Provide business management support for wholesale banking.
  • Support workforce planning, including headcount and expense budgeting, to ensure alignment with group directives.
  • Assist in monitoring and driving changes in headcount resources by conducting productivity and structural reviews according to business needs.
  • Develop and recommend changes and improvements to operating models, procedures, and practices.
  • Manage people development programs in areas such as management trainee programs, talent development, and performance management.
  • Support the corporate physical network strategy and achieve cost efficiency by maximizing office space and other physical outlet usage.
  • Enhance customer relationships and loyalty through campaigns and events.


Education & Experience

  • University degree in Business Management, Banking, Finance, or a related discipline.
  • Minimum 5 years of experience in the banking industry with a focus on commercial banking.
  • Good understanding of trade finance, investment and treasury, insurance, cash management, commercial lending, and electronic banking, as well as related banking systems.
  • Strong project management and stakeholder management skills.
  • Good knowledge of application software.
  • Strong attentiveness to detail, with the ability to work independently and under pressure.
  • Capacity to work with and present to a variety of levels.
  • Good written and verbal communication skills.

4. Business Manager (Wealth & Personal Banking Administration)

Sitting at the intersection of administrative operations and people engagement, the Business Manager coordinates team activities, office logistics, and mass communications at the wealth and personal banking level while providing secretarial support to the chief administrative officer. Operating across corporate communications, workplace optimization, and engagement event planning, the Business Manager delivers the coordination backbone that keeps the business unit running smoothly.


Duties

  • Coordinate team activities, events, offsite meetings, resources, and supplies.
  • Consolidate various management information reports and presentation materials.
  • Provide support for the coordination and implementation of people engagement initiatives and events.
  • Provide support for workplace optimization and coordinate office relocation.
  • Coordinate mass communication at the wealth and personal banking level.
  • Provide administrative and secretarial support to the team and to the chief administrative officer as necessary.


Skills & Qualifications

  • Relevant experience in banking.
  • Proficiency in Microsoft Office applications.
  • Fluency in written and spoken English and Cantonese.
  • Strong interpersonal and communication skills.
  • Ability to set and manage own agenda while ensuring alignment with stakeholder priorities.

5. Business Manager (Professional Services Operations)

A key member of the professional services leadership team, the Business Manager owns planning cycles, KPI frameworks, and financial forecasting across global initiatives, including capacity planning, sales enablement, and cross-functional workstream optimization. Collaborating across finance, operations, and divisional leadership, the Business Manager builds the analytical and operational infrastructure that enables the professional services organization to scale effectively.


Functions

  • Lead annual, quarterly, and monthly planning cycles and business inspection cadence.
  • Provide KPI planning, forecasting, and actionable insights into business drivers, financial performance, and insights through ad hoc and periodic reporting.
  • Evolve core KPIs and metrics and lead analyses to maximize productivity and efficiency.
  • Develop strategies to optimize cross-functional workstreams such as offerings, capacity planning and management, training and onboarding, resource management, sales enablement, and engagement delivery.
  • Monitor, execute, and manage large, transformative global initiatives.
  • Analyze patterns and competitive position of the solutions portfolio and go-to-market approaches.
  • Manage with financial discipline to inspect, analyze, and forecast inputs and outputs such as bill rates, revenue, investment capacity allocation, expenses, and burn down.
  • Serve as a trusted business partner to the professional services leadership team.


Requirements

  • Bachelor's degree in Business, Accounting, Finance, or Economics.
  • MBA or other graduate-level education in Business, Finance, or Economics preferred.
  • 8+ years of experience managing and developing global teams while scaling to meet the demands of the business in a high-growth environment.
  • 8+ years of financial management and operations leadership experience.
  • Experience in leading and managing large, transformative initiatives within professional services.
  • Great analytical skills with the discipline to lead with logic and substantiate recommendations.
  • Ability to lead and manage in a dynamic environment, collaborating with top-level divisional leadership.
  • Ability to hire, inspire, grow, and manage top analytical and program management talent.
  • Ability to influence a cross-functional set of stakeholders at all levels to plan, execute, and operationalize global initiatives.

6. Business Manager (Defense Contracts & Program Control)

Long-range strategic planning, contract negotiation, and program cost management depend on the Business Manager, who leads business strategy across contracts, pricing, compliance, and financial reporting within a DoD-regulated environment. Based within a defense industry business unit and serving as the integrating function across finance, operations, and program control, the Business Manager delivers the financial oversight and governance that sustains contract performance and regulatory compliance.


Accountabilities

  • Lead business strategy and coordinate multiple functional areas, including contracts, cost and schedule, pricing and estimating, and compliance management.
  • Develop and manage annual operating plan and long-range strategic plan financial goals.
  • Oversee monthly financial reporting.
  • Partner with all business functions to establish strategy, prioritize requirements, and collaborate on program cost trades and internal investments.
  • Provide business oversight and oversee contract negotiation strategies.
  • Integrate staffing and business base analysis.


Experience & Qualifications

  • Bachelor's degree in Business Administration, Accounting, Finance, or a related discipline.
  • MBA or a master's degree in a business-related field preferred.
  • 8+ years of industry-related experience in Finance, Accounting, Pricing/Cost Estimating, Contracts, Program Control, or other related business management functions.
  • Experience managing programs requiring Earned Value Management System (EVMS) and operating within highly compliant business environments, including FAR/DFARS-required contracting and TINA-compliant cost estimating.
  • Understanding of DoD contracts, government cost accounting standards, and the FAR/DFARS.
  • Experience in financial planning, forecasting, and analysis, including experience preparing and presenting financial analysis to management.
  • Experience using Deltek CostPoint, Deltek COBRA, TM1, IFAS, or COGNOS financial forecasting systems.
  • Proficiency in Microsoft Office suite with advanced Excel data analysis competency.
  • Experience leading teams to successful outcomes.

7. Business Manager (Entertainment Industry Accounting)

As the Business Manager, this role oversees the business management department of an entertainment-focused accounting firm, leading departmental operations, accounting policy compliance, and performance measurement across a team-based environment. The firm's ability to manage complex client accounts and uphold accounting standards relies on this role's capacity to administer department systems, train personnel, and resolve accounting issues effectively.


Activities

  • Administer the department software system.
  • Support technical and procedural operations in a team-based environment.
  • Implement procedures and provide training for new and existing personnel.
  • Schedule, organize, and conduct routine departmental meetings.
  • Drive and participate in special projects.
  • Develop standards and statistics to measure and report performance.
  • Identify accounting issues and risks and manage the resolution process.
  • Maintain a documented system of accounting policies and procedures.
  • Understand, apply, and adhere to applicable accounting policies and principles.


Technical Qualifications

  • Bachelor's degree in Accounting or Finance.
  • Minimum 5 years of operational and administrative support experience in a team-based environment, preferably in a business management accounting firm.
  • Knowledge of Datafaction/Imaging software.
  • Highly organized with the ability to work independently.
  • Solid communication and relationship management skills with the ability to develop relationships both internally and externally.
  • Flexible and proactive with a high degree of decision-making capacity.
  • Results-oriented with the ability to handle multiple, time-sensitive projects while maintaining quality work product.
  • Strong conceptual and analytical skills.

8. Business Manager (Government & Aerospace Finance)

Business Management Analyst 3 delivers direct management of a business management analyst team within the SDS Division, leading financial analysis, forward pricing rate proposals, and rate segment compliance across SOX, DCMA, and DCAA audit processes. Success in the position means overseeing incurred cost proposals, ERP system alignment, and executive rate reviews while maintaining rigorous controls and building a high-performing finance team in a government and aerospace environment.


Operational Focus

  • Provide direct management for a team of Business Management analysts.
  • Provide financial business analysis and reporting with the ability to clearly communicate financial status and analyses to senior management.
  • Develop business strategy and forecasting, including the long-range strategic plan and the annual operating plan.
  • Mentor junior analysts and develop professional analysts and managers within the unit.
  • Manage preparation and quality control of forward pricing rate proposal packages to ensure timely and accurate submittals to DCMA and DCAA.
  • Support executive reviews of rate segment performance and perform frequent ad hoc analyses for senior leadership about forecasted changes in business performance, headcount, and allocations.
  • Build and maintain positive working relationships with internal and external customers, and lead the recurring rate monitoring process in coordination with DCMA.
  • Provide support for rate segments in SOX, forward pricing, estimating system, and accounting system-related audits by internal and external auditors.
  • Support ERP system and tools updates to ensure cost structure is in line with the disclosure statement and supports rate calculations.
  • Enforce rate policies and procedures, ensure rate segment compliance with internal SOX controls, and educate peers about compliance guidelines.
  • Manage the preparation, submission, and audits for the segment's incurred cost proposal.


Position Requirements

  • Bachelor's degree or higher with 10 years of industry-related experience in finance, accounting, or program control.
  • Master's degree with 8 years of industry-related experience in finance, accounting, or program control also considered.
  • Degree in Business Management, Business Administration, Accounting, Economics, or a related field of study preferred.
  • 2 years of demonstrated management experience leading high-performing teams.
  • 4 years of demonstrated management experience leading high-performing teams preferred.
  • Understanding of government cost accounting standards (CAS) and the Federal Acquisition Regulations (FAR).
  • Expertise with SAP ERP and experience using Cognos for financial planning and analysis or overhead budgets and rate segment functions.
  • Highly proficient in Microsoft Office.
  • Demonstrated track record of effective engagements and interactions with executive-level leadership.
  • Prior experience in the government/aerospace industry preferred.

9. Business Manager (Automotive Dealership Accounting)

The Business Manager produces accurate financial reporting and accounting operations across two or more dealership stores, managing daily cash reconciliation, general ledger accounts, payroll, and complex reconciliations in compliance with established policies. Reporting to general and department managers and partnering with store leadership, the Business Manager delivers the financial controls and forecasting that protect dealership assets and drive budget performance.


Key Deliverables

  • Manage the day-to-day accounting operations of two or more stores to ensure all transactions are recorded in compliance with accounting policies and processes.
  • Prepare and submit required external financial statements and internal management reports accurately and in accordance with established timeframes.
  • Interpret and analyze financial statements and internal reports.
  • Assist department managers in reading and interpreting their financial reports and in creating action plans to improve their operations.
  • Work with general and department managers to improve revenue and reduce expenses to meet or exceed budgets and grow the business.
  • Maintain an effective receivables collection monitoring and reporting system.
  • Perform complex reconciliations and reporting as required, including sales tax, bank, and floorplan.
  • Manage and safeguard assets and ensure that internal controls are in place.
  • Perform daily cash management and reconciliation.
  • Monitor and maintain accounting schedules and set up prepaid and accrual accounts to accurately account for and expense liabilities.
  • Participate in the preparation of short- and long-term financial forecasts.
  • Reconcile general ledger accounts with outside sources to ensure proper bank reconciliation, reserve accounts, factory payable, and floor plan payable.
  • Perform reconciliations of payroll, rents, property tax accruals and payments, demo inventories, service loaner inventories, permit review and submission, and management fee accrual, review, and payment.
  • Manage and coach staff members to ensure that corporate initiatives are attained.


Knowledge Skills & Abilities

  • Bachelor's degree in Accounting or Business Administration.
  • Ten years or more of related experience required.
  • Minimum four to six years of experience as a Business Manager or Controller.
  • Certified Public Accountant or Certified Management Accountant designation preferred.
  • High-volume, multi-store experience strongly preferred.
  • Intercompany accounting experience and competency strongly preferred.
  • Working knowledge of dealership financial statements.
  • CDK experience preferred.
  • Proficiency in accounting and tax preparation software and Microsoft Office Suite or similar software.
  • Ability to explain technical financial information understandably.
  • Excellent management, supervisory, organizational, and time management skills.
  • Strong written and verbal communication skills.

10. Business Manager (Digital Media Sales)

Embedded within a media sales organization, the Business Manager develops new business opportunities across online, traditional, and bespoke advertising platforms, managing a pipeline from prospecting through close while building relationships with senior-level client and agency contacts. Working closely with client services, marketing, editorial, product development, and finance teams, the Business Manager produces the revenue growth that sustains the organization's advertising business.


Areas of Ownership

  • Generate leads through new business and existing retained clients.
  • Sell online, traditional, and bespoke advertising solutions.
  • Build proposals and customize ideas for clients.
  • Define and develop new business opportunities with advertisers and regional media agencies.
  • Develop, implement, and manage a thorough and consistent pipeline management process with appropriate metrics.
  • Monitor relevant market trends, client needs, expectations, and opportunities, as well as shifts in the competitive landscape.
  • Build and maintain deep relationships with key industry leaders, including client-side marketing executives and advertising agencies.
  • Execute a high volume of day-to-day account activities and weekly in-person meetings, directly and through other staff.
  • Work closely with other departments and business units, including client services, marketing, editorial, product development, and finance.


Professional Experience

  • Bachelor's degree.
  • 4+ years of successful media sales experience.
  • Experience working with women's lifestyle and luxury verticals is a plus.
  • Proven track record of meeting and exceeding revenue goals.
  • In-depth knowledge of the digital media business and agency partner requirements.
  • Strong network of mid- and senior-level relationships and relevant non-endemic contacts at major advertising and marketing agencies.
  • Outstanding communication skills, including negotiation and consultative selling skills.
  • Excellent presentation skills and the ability to lead strategic conversations.
  • Ability to drive revenue in a fast-paced, highly creative organization.
  • Highly organized, results-driven, and passionate about success at a personal, team, and organizational level.
  • Ability to work well with members of other key departments and willingness to travel.

11. Business Manager (FMCG E-Commerce Key Accounts)

Reporting to commercial leadership, the Business Manager oversees full customer profit and loss accountability across revenue, trade spend, market share, and profit targets for a major FMCG e-commerce account. Partnering with category, shopper, marketing, supply chain, finance, and digital teams, the Business Manager advances category performance and e-commerce capability through structured negotiations, ROI analysis, and data-backed customer initiatives.


Role Responsibilities

  • Manage full accountability of customer profit and loss, including revenue, spend, market share, and profit targets.
  • Lead customer continuous improvement plans to accelerate performance and manage ongoing negotiations, identifying areas for business growth.
  • Ensure responsible management of the category range in collaboration with category, shopper, and marketing teams to optimize performance.
  • Ensure the category and marketing initiative plan is developed holistically across onsite media and search.
  • Build relationships with counterparts and influence key category initiatives to drive test-and-learn opportunities.
  • Advocate for e-commerce to support acceleration of the customer agenda and opportunities.
  • Perform full return on investment analysis of all customer initiatives, including promotions, to ensure trade spend budget is used in the most effective way possible.
  • Develop relationships and work collaboratively with internal and external stakeholders across supply chain, finance, customer services, marketing, digital, and shopper functions.


Background & Experience

  • Experience in a key account management or commercial role, ideally within an FMCG organization.
  • Experience managing a large trade spend budget.
  • Ability to manage and lead structured negotiations.
  • Challenger mindset with the ability to navigate complexity and provide clear recommendations to stakeholders.
  • Curiosity toward new opportunities to accelerate e-business capability and expertise.
  • High level of attention to detail and ability to prioritize conflicting work demands.
  • Forecasting experience preferred.

12. Business Manager (Logistics & Supply Chain Account Management)

Sitting at the intersection of logistics operations and client relationship management, the Business Manager refines account management and profit and loss performance for a major customer while serving as the central escalation point and coordinating dedicated regional resources across the forwarding business. Operating across supply chain, finance, local line management, and global business development teams, the Business Manager strengthens client outcomes through transformational project delivery and service-level discipline.


Job Functions

  • Manage overall account management and profit and loss responsibility for the customer.
  • Proactively manage client engagement through close contact with project owners and key customer contacts.
  • Understand client strategies and direction.
  • Manage customer expectations according to contracted service level agreements and financial objectives to ensure targets are met.
  • Collect, interpret, and provide client-specific requirements to the internal shared operations team to ensure successful delivery of requested services.
  • Identify and maintain the proper regional resources and skill sets required to manage dedicated client services, in close coordination with local line management.
  • Identify and support projects to drive cost savings, operational improvements for the client, and additional revenue.
  • Lead global initiatives designed to improve or grow the business, in close alignment with business development.
  • Serve as the central point of escalation for customer concerns.


Required Qualifications

  • University degree, ideally with a focus on Logistics, Supply Chain, or Business.
  • Minimum 10 years of experience in the logistics and supply chain industry.
  • Good understanding of the forwarding business.
  • Track record in transformational projects and large-scale improvement projects.
  • Proven track record of people and project management.
  • Superior interpersonal and relationship management skills toward customers, peers, and suppliers.
  • Excellent communication and presentation skills.
  • Ability to analyze and effectively communicate technical and business impacts.

13. Business Manager (B2B Energy & SaaS Sales)

A key member of the commercial team, the Business Manager oversees the full sales pipeline from prospecting to close, building partnerships and executing the annual growth strategy across energy, solar, wind, and grid market segments. Collaborating across product ownership, commercial direction, and marketing and communications teams, the Business Manager advances new business development in B2B SaaS and energy technology markets.


What You'll Do

  • Take full ownership of the sales pipeline from prospecting to closing.
  • Focus on growing the business within relevant market segments across various product-market combinations.
  • Acquire new partnerships and build out the business with them.
  • Initiate and commercially guide new business development trajectories in collaboration with the product owner and commercial director.
  • Create proposals and marketing materials in collaboration with the marketing and communications team.
  • Identify new market and scaling opportunities and contribute to crafting and executing the annual business plan and growth strategy.


Qualifications & Experience

  • Bachelor's or master's degree in Business, Marketing, or Engineering.
  • 3+ years of relevant sales and new business experience in B2B sales.
  • Experience in the project development, energy, solar, wind, or grid industry, or close collaboration with them.
  • Experience with Software-as-a-Service (SaaS) business models and other tech startups or scale-ups preferred.
  • Experience in the domain of asset control systems, power systems, and smart grids preferred.
  • Excellent negotiation skills with good financial and business acumen and an analytical view of the energy transition.
  • Proficiency in Dutch (native level, verbal and written) and strong English communication skills.

14. Business Manager (Technology & Software Engineering Operations)

Headcount planning accuracy, budget efficiency, and organizational change adoption depend on the Business Manager, who manages business analysis, financial reporting, and operational metrics for a technology or software engineering team. Based within a global organization and serving as the liaison between local operations and headquarters, the Business Manager develops the insights, reporting infrastructure, and change management plans that enable effective management decision-making.


Day-to-Day Responsibilities

  • Manage headcount planning and prioritization in alignment with strategic imperatives.
  • Partner with recruiting and hiring managers to fill critical roles promptly.
  • Build and drive monthly business reviews covering financial, headcount, and operational metrics.
  • Deliver actionable business insights to support effective management and decision-making.
  • Build audience-specific reports and communications to drive clarity and alignment.
  • Create, track, and report on organizational metrics.
  • Execute budget reporting to drive efficiencies, track spend, and identify new opportunities.
  • Conduct investment analyses to support strategic initiatives and resource prioritization.
  • Collaborate with headquarters teams to ensure effective adoption of changes to roles, processes, and tools.
  • Lead local change management planning in coordination with global and local partners.


Skills & Qualifications

  • Bachelor's degree or equivalent four-year degree in a relevant field.
  • MBA or other postgraduate qualification preferred.
  • 4+ years of experience in business analysis, business management, or an operational role, preferably with technology or software engineering teams.
  • Experience in project management with a track record of performance in high-performing management teams.
  • Strong strategic problem-solving ability with comfort working independently and thinking holistically.
  • Proficiency as a power user of SharePoint, OneNote, Excel, PowerPoint, Teams, and analytics tools, including PowerBI.
  • Excellent cross-team collaboration skills with a proven ability to work across organizational and reporting boundaries.
  • Exceptional verbal, written, and presentation skills with a focus on tangible, measurable results.
  • Ability to rapidly build trust and confidence with stakeholders.
  • Comfort operating in a fast-paced, ambiguous environment with competing demands.

15. Business Manager (Independent School Finance & Operations)

As the Business Manager, this role oversees all financial and operational functions of an independent school, managing accounting, budgeting, payroll, facilities, vendor contracts, and regulatory compliance across a broad administrative portfolio. The school's Finance Committee, leadership team, and board depend on this role to deliver accurate fiscal reporting, internal controls, and the annual deferred maintenance plan that sustain the school's long-term stability.


Scope of Work

  • Manage all school finances, including accounts payable, accounts receivable, and bank reconciliations.
  • Prepare financial reports and provide timely, accurate fiscal information to leadership.
  • Work with leadership and the Finance Committee to create the annual budget and long-term financial plans.
  • Plan, coordinate, and lead finance committee meetings with appropriate follow-up.
  • Work with an accountant on reviews and regulatory filings.
  • Manage and track fundraising efforts and the tuition assistance program.
  • Establish internal controls, procedures, and an inventory process for the preservation of assets.
  • Ensure record-keeping, policies, and practices comply with regulatory requirements and file government reports accurately and on time.
  • Oversee facilities maintenance, renovations, vendor contracts, and supply orders.
  • Develop and update a deferred maintenance plan annually and evaluate and manage risks.
  • Oversee all aspects of payroll and staff benefits, including evaluating insurance options.


Requirements

  • Degree in Accounting, Finance, Non-Profit Management, or Business Management/Administration.
  • Strong financial and accounting expertise with the ability to identify budget priorities.
  • Experience in a not-for-profit or school environment preferred.
  • Human resources experience preferred.
  • Strong communication and problem-solving skills.
  • Willingness to learn about the Montessori educational philosophy.

16. Business Manager (Health Systems Zone Leadership)

Business Manager oversees zone sales growth and cluster team leadership across offline and online channels within the health systems industry, directing the regional cluster leadership team and ensuring appropriate localization of sales, marketing, and product launch assets. The work directly supports advanced marketing technology adoption and continuous improvement across diverse customer markets and geographies.


Work Activities

  • Develop and execute a zone growth plan in partnership with regional leadership, driving sales growth through offline and online channels.
  • Activate the zone commercial organization in selling and positioning the portfolio of products, solutions, and services to customers.
  • Lead, select, recruit, orient, train, assign, schedule, coach, and counsel the zone cluster team.
  • Represent the zone on the regional cluster leadership team and at applicable industry associations.
  • Share local market insights with the regional cluster team.
  • Ensure sales and marketing assets are appropriately localized, supporting product launches and leading audience and domain implementation.
  • Drive performance across the cluster and businesses for the zone.


Experience & Qualifications

  • University degree with in-depth experience in the health systems industry.
  • Certified in LEAN advanced methodology and experienced in driving continuous improvement.
  • Proven senior leadership experience, ideally across different countries and markets.
  • Advanced knowledge of products and services within the relevant scope.
  • Advanced experience in marketing technology in consumer or healthcare domains, including creating customized value propositions for unique customers and markets.
  • Ability to build and nurture effective relationships within a matrix organization, developing strong cooperation with peers across markets, businesses, and functions.
  • Strong problem-solving skills with the ability to find solutions to difficult or complex issues.

17. Business Manager (Diagnostic Imaging Sales & Marketing)

The Business Manager creates ultrasound business growth across direct sales teams and channel partners, leading product training, competitive analysis, tender support, and clinical marketing material development within the diagnostic imaging market. Reporting to sales and marketing leadership and collaborating with key opinion leaders, decision-makers, and international customer visitors, the Business Manager delivers the clinical and commercial expertise that advances market share and customer relationships.


Performance Expectations

  • Drive ultrasound business growth, including sales funnel monitoring, win/loss analysis, and competitive product analysis.
  • Conduct product training for direct sales teams and channel partners and support channel development.
  • Provide tender support and develop competitive arguments for the sales team.
  • Develop and maintain relationships with users, key opinion leaders, and decision-makers.
  • Support conferences and trade shows and create marketing materials, including presentations and product comparisons.
  • Assist during customer visits from other countries to reference sites, including coordinating with the site in advance, organizing the visit, and clarifying customer questions.
  • Prepare presentations for visiting customers.
  • Develop clinical marketing materials, including clinical image sets, clinical cases, summaries of economic advantages, and news about site activities.


Technical Qualifications

  • 5+ years of sales and marketing experience in the healthcare industry.
  • Good understanding of the diagnostic imaging market and products, with the ability to conduct demonstrations.
  • Excellent communication, organizational, presentation, and interpersonal skills.
  • Self-driven and motivated with a positive work attitude and customer-oriented mindset.
  • Sensitivity toward multinational companies, clients, and people.
  • Willingness to travel extensively.
  • Fluency in Thai and English, both written and spoken.

18. Business Manager (Fashion & Luxury Media Sales)

Embedded within a fashion, publishing, or digital media sales team, the Business Manager executes new business development and advertising sales across online, traditional, and bespoke platforms, achieving and exceeding individual revenue targets for global brand clients. Working closely with creative, editorial, and account servicing teams, the Business Manager guides campaign execution and market trend research that supports incremental revenue growth across the region.


Core Responsibilities

  • Generate leads through cold calling and prospecting new business opportunities.
  • Understand client requirements and brief creative and strategic planning teams on marketing strategies.
  • Sell online, traditional, and bespoke advertising solutions across all platforms.
  • Build proposals and customize ideas for clients.
  • Define and develop new business opportunities with advertisers and regional media agencies.
  • Work closely with creative, editorial, and account servicing teams to execute advertising campaigns.
  • Research and stay updated on new online marketing trends and ideas.
  • Achieve and exceed individual sales and business targets.
  • Report to the regional director on new market trends and opportunities to grow incremental revenue.


Position Requirements

  • 3–4 years of relevant work experience in sales, preferably in fashion, publishing, or the digital space.
  • Proven experience and results in selling large-budget ideas and solutions to global brands at a senior level.
  • Strong knowledge of digital marketing across desktop, mobile, and creative solutions.
  • Strong negotiation skills and PR skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and effectively.
  • Established relationships with high-level clients for key accounts.
  • Strong contacts across the relevant market.

19. Business Manager (Luxury Retail & In-Store Sales)

Reporting to store management, the Business Manager coordinates an in-store luxury retail team, managing client relationships, sales performance, and service delivery standards while maintaining visual display and housekeeping routines in line with brand guidelines. Partnering with the luxury office team and in-store staff, the Business Manager ensures client queries, sales figures, and administrative paperwork are handled accurately and on time.


Key Responsibilities

  • Develop relationships with store staff and management and liaise regularly with the luxury office team as required.
  • Manage the in-store team.
  • Build relationships with clients to sell, influence, and persuade them to buy by demonstrating products and suggesting alternative and add-on sales.
  • Deal with client queries effectively and efficiently, delivering customer service standards.
  • Accurately complete paperwork within set guidelines and time limits.
  • Submit weekly and monthly sales figures with trading comments on time.
  • Adhere to uniform and grooming guidelines and maintain housekeeping routines and visual display standards in line with store guidelines.


Knowledge Skills & Abilities

  • Essential skills in the luxury environment, including fragrance and make-up.
  • Excellent client service, selling, and interpersonal skills.
  • Excellent communication skills, both written and verbal.
  • Strong numeracy and literacy skills.
  • Proficiency in IT tools, including Excel.
  • Highly self-motivated and driven with the ability to manage a team or work autonomously.

20. Business Manager (Gaming Marketplace & Product Strategy)

Sitting at the intersection of gaming product strategy and business operations, the Business Manager coordinates financial forecasting, feature roadmap prioritization, and stakeholder alignment for a major gaming marketplace, producing data-backed insights that delight and engage players. Operating across production, engineering, marketing, community, and external partner teams, the Business Manager executes growth initiatives and new experiences that drive increased player engagement and marketplace performance.


Core Functions

  • Drive detailed monthly financial forecasting and sales tracking.
  • Serve as the business lead in roadmapping and prioritization of key features.
  • Drive stakeholder alignment through strong communication and collaboration.
  • Develop a deep understanding of customers and the business to produce actionable, data-backed insights.
  • Develop execution plans for new initiatives that delight and engage customers.
  • Collaborate with marketing and the community team on store-driving initiatives.
  • Collaborate with production and engineering teams on feature roadmaps and planning.
  • Work with external partners to drive results effectively.


Professional Experience

  • Bachelor's degree; MBA preferred.
  • 7+ years of relevant work experience in gaming, product management, finance, or consulting with a technology focus, or a fast-paced start-up environment.
  • Experience working with engineering teams to prioritize features and deliver products on time.
  • Third-party marketplace experience is a strong advantage.
  • Strong business acumen and instincts for driving growth.
  • Deep understanding of the gaming space, including trends, KPIs, and player empathy.
  • Data-driven analytical ability to translate complex situations into actionable insights and recommendations.
  • High tolerance for ambiguity with the ability to diagnose complex product and business challenges and motivate the broader organization to act with limited guidance.
  • Excellent communication skills with the ability to earn trust and motivate stakeholders.

21. Business Manager (Healthcare Practice Operations)

A key member of the divisional operations team, the Business Manager coordinates financial oversight, clinical data interpretation, charge master monitoring, and staff development across a healthcare practice setting, ensuring accurate billing and compliance with organizational financial goals. Collaborating across service, medical, coding, and financial resource teams, the Business Manager guides operational improvements and program development that sustain service quality and financial performance.


Primary Duties

  • Ensure the appropriateness of expenditures and all contract agreements.
  • Provide ongoing interpretation of financial and clinical data to help service and medical staff understand the impact of their practice on organizational financial goals.
  • Report data trends that reflect systemic issues and develop information tracking systems for operations, improvement initiatives, and system changes.
  • Monitor divisional and departmental charge masters, billing, budget, and variance reports, providing recommendations for improvement, simplification, and compliance.
  • Work with coders and financial resources to ensure accurate billing, rapid turnaround, and tracking of volume, expenses, and quality service delivery.
  • Oversee day-to-day business operations, including budget, contracts, charge master, program development analysis, reimbursement changes, and informatics support.
  • Manage recruitment, development, and supervision of team members, establishing clear objectives and coaching and evaluating direct reports.


Background & Experience

  • Bachelor's degree required; MBA preferred.
  • Knowledge of surgeon and/or general physician practice operations.
  • Ability to manage a divisional budget.
  • Excellent communication and interpersonal skills.
  • Strong leadership, motivational, critical thinking, program development, and project management skills.

22. Business Manager (Supplement Industry Operations)

Operational efficiency, regulatory compliance, and measurable revenue growth depend on the Business Manager, who assesses new market opportunities, establishes KPIs, and manages all day-to-day operations to guarantee company effectiveness in the supplement industry. Based within a cross-functional business and serving as the supervisory lead over staff and resource allocation, the Business Manager delivers the strategic benchmarks and operational controls that enable sustainable business growth.


Duties

  • Assess and identify new opportunities for growth in current and prospective markets.
  • Establish goals and objectives, creating business strategies, benchmarks, and KPIs.
  • Assess overall performance through quarterly reports aligned with business strategies, benchmarks, and KPIs.
  • Supervise employees and provide insights to improve efficiency.
  • Develop and implement cross-training plans for maximum business understanding among staff.
  • Ensure the organization has sufficient resources, including personnel, materials, and equipment.
  • Develop a comprehensive budget and perform periodic budget analyses.
  • Ensure all activities adhere to applicable regulations, business guidelines, and policies.


Required Qualifications

  • Bachelor's degree in Business, Business Management, or a related field.
  • At least 3 years of experience in a management position.
  • Supplement industry experience strongly preferred.
  • Working knowledge of the latest business policies and regulations, including applicable FDA regulations.
  • Outstanding leadership abilities and team training background.
  • Demonstrable analytical thinking and business insight.
  • Excellent written and verbal communication skills.

Editorial Process and Content Quality

This content is developed by the Lamwork Editorial Team using structured analysis of real-world job data, skill requirements, and hiring patterns.

Research framework by Lam Nguyen, Founder & Editorial Lead.

Reviewed by Thanh Huyen, Managing Editor.

Learn more about our editorial standards.