What Does A Business Manager Do?

WHAT DOES A BUSINESS MANAGER DO?

Reviewed under Editorial Standards by Lam Nguyen

Published: May 23, 2025 - The Business Manager oversees operational performance, financial planning, and strategic execution to support organizational objectives. This role ensures efficient use of resources, manages cross-functional teams, and maintains compliance with internal policies and external regulations. The manager contributes to business growth by analyzing trends, identifying opportunities, and implementing effective solutions.

A Review of Professional Skills and Functions for Business Manager

1. Business Manager Duties

Partner Management: Manage between 5 and 15 Commercial Business Partners
Business Development: Develop partner’s HP business to grow HP's share of wallet
Relationship Building: Maintain and develop strong and long-lasting relationships to maximize revenue and profitability
Performance Reporting: Prepare regular reports and presentations of progress, and manage forecasts
Client Engagement: Perform regular visits to key Partners
Program Administration: Manage partners within HP’s partner program (HP Amplify)
Target Achievement: Consistently achieve/overachieve targets/KPI’s
Market Awareness: Stay ahead of the game, developing broad market and competitor knowledge
Sales Coordination: Lead in coordinating and supporting sales activities

2. Business Manager Details

Business Oversight: Provide oversight of the business and operational requirements of the relevant clinical service
Financial Reporting: Undertake establishment and financial reporting
Data Analysis: Analyze the establishment in support of a range of corporate objectives including financial and HR management
Strategic Advisory: Provide specialist, authoritative advice and support about a broad range of strategic and operational issues relating to business and financial management services to ensure compliance with corporate objectives and outcomes
Budget Management: Undertake the day-to-day management of the budget for the clinical service
Cost Control: Ensure that all services are cost-effective and delivered within established budgetary guidelines
Operational Planning: Negotiate, plan, monitor and control the cost-effective operation of Clinical Services through the identification and implementation of strategies to achieve cost-effective and efficient services
Resource Allocation: Provide direction, specialised advice and assistance to the clinical services cost centre managers concerning business strategies, resource allocation and budget performance

3. Business Manager Responsibilities

Lending Support: Support business customers with secured and complex lending applications, from enquiry to completion
Customer Experience: Deliver an outstanding experience, responding to customers' needs, having quality conversations and owning their Business journey with us, ensuring they receive timely and professional updates
Time Management: Manage diary and time to help customers most suitably, demonstrating empathy and expertise to explore their situation and identify the most appropriate solutions for them or additional ways
Customer Insight: Remain observant to customer needs and confidently use expertise to identify customers in vulnerable circumstances or those with financial difficulties, proactively offering the most appropriate support
Adaptability: Respond and adapt to meet the changing needs of customers and the Business
Policy Compliance: Adhere to all policies, procedures, and governance requirements applicable to the role and comply with all Government/Local safety guidance
Workshop Facilitation: Efficiently drive business workshops, review functional specification document and solutions implementation as defined by the client through effective team management
Requirements Gathering: Drive business workshops and gather business requirements
Documentation Review: Review the functional specification document and ensure for completeness and storage
Solution Mapping: Conduct the walkthrough to brief the functional specification mapping to business requirements and suggest design solutions
Test Case Validation: Review test cases and ensure that it is in line with functional requirements
Team Leadership: Lead a team of business analysts

4. Business Manager Job Summary

Business-Finance Alignment: Understand the connection of business and financial drivers between the legal services group and the larger organization
Change Management: Support new initiatives and related change management activities and communications
Performance Management: Develop, design, implement and monitor a performance management framework for employees within the legal services group
Strategic Planning: Participate in and support the development of strategic direction, business, and departmental plans
Trend Analysis: Work with other business units to identify the emerging trends or issues
Action Planning: Provide recommendations on possible corrective or proactive actions relating to initiatives and activities of the business unit and follow up as appropriate to ensure alignment with budgetary and strategic goals
Staff Training: Provide training and support to staff during onboarding, role changes, implementation and/or monitoring of internal policies and procedures
Cross-Functional Collaboration: Work collaboratively with other Business units
Workload Monitoring: Support Legal Services Managers in monitoring workloads and staffing coverage
Process Coordination: Develop operational best practices to unify and coordinate processes across teams and offices
Task Prioritization: Plan, organize, coordinate, multitask and prioritize under pressure with minimal supervision

5. Business Manager Accountabilities

Financial Oversight: Assist the Superintendent and School Board with finance and business functions
Business Operations: Organize and supervise the business operations of the District
Financial Reporting: Report to the School Board on the District’s financial condition
Budget Management: Direct and prepare the School District budget
Facility Planning: Assist in facility planning and capital projects
Policy Implementation: Implement the policies of the School Board
Insurance Oversight: Oversee the self-funded health insurance fund
Fund Management: Oversee the investment of school District funds and credit needs
Risk Management: Ensure adequate insurance coverage for the School District
Audit Coordination: Coordinate audit procedures, both internal and independent audits
Accounting Supervision: Supervise all accounting, payroll, inventory, Impact Aid, and fixed asset inventory procedures
Regulatory Reporting: Oversee the preparation of state and federal reports
Election Coordination: Organize and coordinate school elections
Record Management: Maintain out-of-district student record-keeping
Contract Authorization: Sign employment, service, and purchase contracts on behalf of the District as delegated by the Superintendent
Project Oversight: Oversee the project development through completion
Department Management: Oversee all positions in the Business Office, Child Nutrition program, and Buildings and Grounds Department
Staff Evaluation: Select, supervise, and evaluate the Business Office staff
Program Supervision: Supervise the Child Nutrition program
Director Evaluation: Evaluate and supervise the program director
Salary Negotiation: Assist and/or take a lead role in School Board salary negotiations with employee groups
Payroll Support: Collaborate with the Human Resources Director on payroll issues and provide support to implement all payroll policies
Public Communication: Take a lead role in explaining finance and business issues to the public, media, and staff
Procedure Training: Work with administrators and staff to develop an understanding of the procedures expected for business functions by the District
Government Liaison: Assist in communications with federal, state, and local officials on business and finance issues
Internal Communication: Provide appropriate written communications for the School Board, principals, directors, and staff

6. Business Manager Functions

Client Management: Develop and manage the strategic business relationship with existing and new clients
Relationship Building: Build client relationships, partnerships, and identify growth opportunities with existing clients
Portfolio Strategy: Facilitate the execution of the portfolio management strategy for a program of clients and/or projects
Issue Escalation: Serve as an escalation point for critical needs, prioritization, and decision-making
Service Coordination: Work closely with project team members to ensure best-in-class service for the client
Contract Management: Drive contract compliance, generate and negotiate new contracts and updates to existing contracts with input from the Portfolio Manager, Business Development Executives, and site leadership
Operations Oversight: Manage site and operations (S&OP) processes
Scenario Planning: Utilize business intelligence and client input to drive long-term demand and capacity scenario planning
Budget Development: Assist in the development of the annual revenue budget

7. Business Manager Job Description

HR Coordination: Coordinate and manage HR processing for support staff
Staff Supervision: Coordinate and manage daily teaching and support staff supervision through OneSchool
Staff Placement: Organize and manage supply and contract placements for both teaching and support staff
Budget Management: Management and administration of the school budget
Employee Support: Provide assistance to staff on employment conditions, pay and leave, MyHR, contracts and claims
Staff Induction: Induct new staff, including the facilitation of mandatory training
HR Advisory: Provide operational support and advice on a range of human resource matters to enable informed decision making
Policy Compliance: Ensure compliance with government legislation, directives and departmental policies that impact human resource management and payroll administration services
Deadline Coordination: Coordinate work to meet deadlines and ensure efficient and effective service delivery
Team Supervision: Undertake day-to-day supervision and management of the cleaning team

8. Business Manager Overview

Partner Engagement: Engaging with channel partners on cross-promotional marketing engagements
Business Planning: Creating, delivering and executing joint business plans with external companies
Data Analysis: Deep diving into internal data, identifying signals for growth, and efficiently sharing with external partners to drive seller success
Product Roadmapping: Product development roadmap planning, supporting internally by being the voice of the partner
Change Management: Fostering ongoing change management support to ensure partners evolve their integrations and continuously improve the marketplace API suite
Peak Planning: Successfully managing Holiday/Peak readiness plans, providing insights to key stakeholders internally and externally
Revenue Forecasting: Forecasting for seller acquisition and revenue targets
Issue Resolution: Empowering partner network through active issue mitigation efforts, and enabling initiatives
Business Reviews: Hosting highly detailed and regularly scheduled business reviews (WBR/MBR/QBR)
Internal Advocacy: Extending knowledge of partnerships to internal teams to help foster an environment of understanding and inclusivity

9. Business Manager Details and Accountabilities

Financial Management: Oversee strategic and day-to-day financial management, working with the bookkeeper and the Executive Director
Budget Planning: Create and monitor annual and strategic budgets
Financial Reporting: Execute all financial reporting
Policy Development: Develop needed policies and procedures
Revenue Management: Manage revenue-generating activities of the non-profit corporation
Regulatory Compliance: Ensure compliance with all city, state and federal regulations
Business Operations: Oversee the business policies and procedures of the non-profit corporation including human resource activities, health and safety compliance and insurance requirements
Business Planning: Work closely with the Executive Director to develop and continually evolve a business plan that leverages the building and assets
Mission Alignment: Ensure the financial health of the non-profit corporation while prioritizing the needs of mission-serving programming
Facilities Collaboration: Collaborate with the Operations Director to ensure building upkeep and improvements and assist the Executive Director in communicating with the building owner

10. Business Manager Tasks

Operations Management: Manage the counter/treatment room and implement best practices to drive the success of the business
Team Leadership: Proactively manage the team, identifying coaching and development opportunities and support with training and guidance
KPI Monitoring: Monitor business KPIs and ensure these are aligned with goals and set follow-up action plans
Target Setting: Set targets for all team members in line with the company's expectations
Facial Treatment Delivery: Deliver high-quality facial treatments to customers, including high-profile guests
Product Education: Provide the highest standard of product knowledge to inform and educate customers in the treatment room, and support on the shop floor
Event Planning: Proactively grow business through events/masterclasses, appointments and return bookings
Time Management: Manage own diary, appointments, and time to ensure punctuality
Trend Awareness: Maintain a strong knowledge of skincare and beauty trends
Sales Strategy: Bring new ideas to the table to maximise sales and exceed targets
Brand Storytelling: Educate customers on the story of the Brand, and Kate Somerville, to create loyalty
Customer Influence: Use technical knowledge and selling skills to influence customers

Editorial Process

Lamwork content is developed through structured review of publicly available job postings and documented hiring trends.

Editorial operations are managed by Thanh Huyen, Managing Editor, with research direction and final oversight by Lam Nguyen, Founder & Editorial Lead. Content is periodically reviewed to reflect observable labor market changes.