WHAT DOES A BUSINESS MANAGER DO?

Published: May 23, 2025 - The Business Manager oversees operational performance, financial planning, and strategic execution to support organizational objectives. This role ensures efficient use of resources, manages cross-functional teams, and maintains compliance with internal policies and external regulations. The manager contributes to business growth by analyzing trends, identifying opportunities, and implementing effective solutions.

A Review of Professional Skills and Functions for Business Manager

1. Business Manager Duties

  • Partner Management: Manage between 5 and 15 Commercial Business Partners
  • Business Development: Develop partner’s HP business to grow HP's share of wallet
  • Relationship Building: Maintain and develop strong and long-lasting relationships to maximize revenue and profitability
  • Performance Reporting: Prepare regular reports and presentations of progress, and manage forecasts
  • Client Engagement: Perform regular visits to key Partners
  • Program Administration: Manage partners within HP’s partner program (HP Amplify)
  • Target Achievement: Consistently achieve/overachieve targets/KPI’s
  • Market Awareness: Stay ahead of the game, developing broad market and competitor knowledge
  • Sales Coordination: Lead in coordinating and supporting sales activities

2. Business Manager Details

  • Business Oversight: Provide oversight of the business and operational requirements of the relevant clinical service
  • Financial Reporting: Undertake establishment and financial reporting
  • Data Analysis: Analyze the establishment in support of a range of corporate objectives including financial and HR management
  • Strategic Advisory: Provide specialist, authoritative advice and support about a broad range of strategic and operational issues relating to business and financial management services to ensure compliance with corporate objectives and outcomes
  • Budget Management: Undertake the day-to-day management of the budget for the clinical service
  • Cost Control: Ensure that all services are cost-effective and delivered within established budgetary guidelines
  • Operational Planning: Negotiate, plan, monitor and control the cost-effective operation of Clinical Services through the identification and implementation of strategies to achieve cost-effective and efficient services
  • Resource Allocation: Provide direction, specialised advice and assistance to the clinical services cost centre managers concerning business strategies, resource allocation and budget performance

3. Business Manager Responsibilities

  • Lending Support: Support business customers with secured and complex lending applications, from enquiry to completion
  • Customer Experience: Deliver an outstanding experience, responding to customers' needs, having quality conversations and owning their Business journey with us, ensuring they receive timely and professional updates
  • Time Management: Manage diary and time to help customers most suitably, demonstrating empathy and expertise to explore their situation and identify the most appropriate solutions for them or additional ways
  • Customer Insight: Remain observant to customer needs and confidently use expertise to identify customers in vulnerable circumstances or those with financial difficulties, proactively offering the most appropriate support
  • Adaptability: Respond and adapt to meet the changing needs of customers and the Business
  • Policy Compliance: Adhere to all policies, procedures, and governance requirements applicable to the role and comply with all Government/Local safety guidance
  • Workshop Facilitation: Efficiently drive business workshops, review functional specification document and solutions implementation as defined by the client through effective team management
  • Requirements Gathering: Drive business workshops and gather business requirements
  • Documentation Review: Review the functional specification document and ensure for completeness and storage
  • Solution Mapping: Conduct the walkthrough to brief the functional specification mapping to business requirements and suggest design solutions
  • Test Case Validation: Review test cases and ensure that it is in line with functional requirements
  • Team Leadership: Lead a team of business analysts

4. Business Manager Job Summary

  • Business-Finance Alignment: Understand the connection of business and financial drivers between the legal services group and the larger organization
  • Change Management: Support new initiatives and related change management activities and communications
  • Performance Management: Develop, design, implement and monitor a performance management framework for employees within the legal services group
  • Strategic Planning: Participate in and support the development of strategic direction, business, and departmental plans
  • Trend Analysis: Work with other business units to identify the emerging trends or issues
  • Action Planning: Provide recommendations on possible corrective or proactive actions relating to initiatives and activities of the business unit and follow up as appropriate to ensure alignment with budgetary and strategic goals
  • Staff Training: Provide training and support to staff during onboarding, role changes, implementation and/or monitoring of internal policies and procedures
  • Cross-Functional Collaboration: Work collaboratively with other Business units
  • Workload Monitoring: Support Legal Services Managers in monitoring workloads and staffing coverage
  • Process Coordination: Develop operational best practices to unify and coordinate processes across teams and offices
  • Task Prioritization: Plan, organize, coordinate, multitask and prioritize under pressure with minimal supervision

5. Business Manager Accountabilities

  • Financial Oversight: Assist the Superintendent and School Board with finance and business functions
  • Business Operations: Organize and supervise the business operations of the District
  • Financial Reporting: Report to the School Board on the District’s financial condition
  • Budget Management: Direct and prepare the School District budget
  • Facility Planning: Assist in facility planning and capital projects
  • Policy Implementation: Implement the policies of the School Board
  • Insurance Oversight: Oversee the self-funded health insurance fund
  • Fund Management: Oversee the investment of school District funds and credit needs
  • Risk Management: Ensure adequate insurance coverage for the School District
  • Audit Coordination: Coordinate audit procedures, both internal and independent audits
  • Accounting Supervision: Supervise all accounting, payroll, inventory, Impact Aid, and fixed asset inventory procedures
  • Regulatory Reporting: Oversee the preparation of state and federal reports
  • Election Coordination: Organize and coordinate school elections
  • Record Management: Maintain out-of-district student record-keeping
  • Contract Authorization: Sign employment, service, and purchase contracts on behalf of the District as delegated by the Superintendent
  • Project Oversight: Oversee the project development through completion
  • Department Management: Oversee all positions in the Business Office, Child Nutrition program, and Buildings and Grounds Department
  • Staff Evaluation: Select, supervise, and evaluate the Business Office staff
  • Program Supervision: Supervise the Child Nutrition program
  • Director Evaluation: Evaluate and supervise the program director
  • Salary Negotiation: Assist and/or take a lead role in School Board salary negotiations with employee groups
  • Payroll Support: Collaborate with the Human Resources Director on payroll issues and provide support to implement all payroll policies
  • Public Communication: Take a lead role in explaining finance and business issues to the public, media, and staff
  • Procedure Training: Work with administrators and staff to develop an understanding of the procedures expected for business functions by the District
  • Government Liaison: Assist in communications with federal, state, and local officials on business and finance issues
  • Internal Communication: Provide appropriate written communications for the School Board, principals, directors, and staff

6. Business Manager Functions

  • Client Management: Develop and manage the strategic business relationship with existing and new clients
  • Relationship Building: Build client relationships, partnerships, and identify growth opportunities with existing clients
  • Portfolio Strategy: Facilitate the execution of the portfolio management strategy for a program of clients and/or projects
  • Issue Escalation: Serve as an escalation point for critical needs, prioritization, and decision-making
  • Service Coordination: Work closely with project team members to ensure best-in-class service for the client
  • Contract Management: Drive contract compliance, generate and negotiate new contracts and updates to existing contracts with input from the Portfolio Manager, Business Development Executives, and site leadership
  • Operations Oversight: Manage site and operations (S&OP) processes
  • Scenario Planning: Utilize business intelligence and client input to drive long-term demand and capacity scenario planning
  • Budget Development: Assist in the development of the annual revenue budget

7. Business Manager Job Description

  • HR Coordination: Coordinate and manage HR processing for support staff
  • Staff Supervision: Coordinate and manage daily teaching and support staff supervision through OneSchool
  • Staff Placement: Organize and manage supply and contract placements for both teaching and support staff
  • Budget Management: Management and administration of the school budget
  • Employee Support: Provide assistance to staff on employment conditions, pay and leave, MyHR, contracts and claims
  • Staff Induction: Induct new staff, including the facilitation of mandatory training
  • HR Advisory: Provide operational support and advice on a range of human resource matters to enable informed decision making
  • Policy Compliance: Ensure compliance with government legislation, directives and departmental policies that impact human resource management and payroll administration services
  • Deadline Coordination: Coordinate work to meet deadlines and ensure efficient and effective service delivery
  • Team Supervision: Undertake day-to-day supervision and management of the cleaning team

8. Business Manager Overview

  • Partner Engagement: Engaging with channel partners on cross-promotional marketing engagements
  • Business Planning: Creating, delivering and executing joint business plans with external companies
  • Data Analysis: Deep diving into internal data, identifying signals for growth, and efficiently sharing with external partners to drive seller success
  • Product Roadmapping: Product development roadmap planning, supporting internally by being the voice of the partner
  • Change Management: Fostering ongoing change management support to ensure partners evolve their integrations and continuously improve the marketplace API suite
  • Peak Planning: Successfully managing Holiday/Peak readiness plans, providing insights to key stakeholders internally and externally
  • Revenue Forecasting: Forecasting for seller acquisition and revenue targets
  • Issue Resolution: Empowering partner network through active issue mitigation efforts, and enabling initiatives
  • Business Reviews: Hosting highly detailed and regularly scheduled business reviews (WBR/MBR/QBR)
  • Internal Advocacy: Extending knowledge of partnerships to internal teams to help foster an environment of understanding and inclusivity

9. Business Manager Details and Accountabilities

  • Financial Management: Oversee strategic and day-to-day financial management, working with the bookkeeper and the Executive Director
  • Budget Planning: Create and monitor annual and strategic budgets
  • Financial Reporting: Execute all financial reporting
  • Policy Development: Develop needed policies and procedures
  • Revenue Management: Manage revenue-generating activities of the non-profit corporation
  • Regulatory Compliance: Ensure compliance with all city, state and federal regulations
  • Business Operations: Oversee the business policies and procedures of the non-profit corporation including human resource activities, health and safety compliance and insurance requirements
  • Business Planning: Work closely with the Executive Director to develop and continually evolve a business plan that leverages the building and assets
  • Mission Alignment: Ensure the financial health of the non-profit corporation while prioritizing the needs of mission-serving programming
  • Facilities Collaboration: Collaborate with the Operations Director to ensure building upkeep and improvements and assist the Executive Director in communicating with the building owner

10. Business Manager Tasks

  • Operations Management: Manage the counter/treatment room and implement best practices to drive the success of the business
  • Team Leadership: Proactively manage the team, identifying coaching and development opportunities and support with training and guidance
  • KPI Monitoring: Monitor business KPIs and ensure these are aligned with goals and set follow-up action plans
  • Target Setting: Set targets for all team members in line with the company's expectations
  • Facial Treatment Delivery: Deliver high-quality facial treatments to customers, including high-profile guests
  • Product Education: Provide the highest standard of product knowledge to inform and educate customers in the treatment room, and support on the shop floor
  • Event Planning: Proactively grow business through events/masterclasses, appointments and return bookings
  • Time Management: Manage own diary, appointments, and time to ensure punctuality
  • Trend Awareness: Maintain a strong knowledge of skincare and beauty trends
  • Sales Strategy: Bring new ideas to the table to maximise sales and exceed targets
  • Brand Storytelling: Educate customers on the story of the Brand, and Kate Somerville, to create loyalty
  • Customer Influence: Use technical knowledge and selling skills to influence customers