Job Summary: 

• Developing a good working relationship with clients 
• Assist with day to day communication, booking, billing and artwork related queries, particularly if a Business Manager is absent.
• Maintaining strong relationships with key internal stakeholders including commercial operations, pricing and inventory, commercial innovation, other sales teams, trade marketing, and editorial production.
• Provide clients with quotes and any other information required when directed by a Business Manager or in the case a Business Manager is absent.
• Manage existing accounts & identify new business
• Work with Business Managers to identify opportunities for growth within current client list.
• Work with Business Managers to identify opportunities from new/lapsed advertisers.
• Develop in depth knowledge of Nine Publishing print and digital products within portfolio and be confident talking to clients and responding to requests.
• Provide effective, timely and accurate responses to client enquiries.
• Receive creative and ensure digital campaigns are trafficked and set live
• Ensure reports sent out are ticked & tied and weeded of all errors.

Skills on Resume:

• Client Relationship Building (Soft Skills)
• Communication Handling (Hard Skills)
• Stakeholder Management (Soft Skills)
• Quoting & Information (Hard Skills)
• Account Management (Soft Skills)
• Product Knowledge (Hard Skills)
• Timely Support (Soft Skills)
• Campaign Management (Hard Skills)

Job Summary: 

• Provide clients and Business Manager with regular updates, campaign tracking eg screen shots when campaigns go live, impressions, delivery update, PDF pages of adverts etc.
• Monitor and prepare detailed reports for clients in regards to campaign performance to realise campaign delivery.
• Provide accurate and timely reporting on sales figures 
• Assist in reporting on client activities
• Entering all schedule print and digital bookings for Business Manager into Operative and Cyber-sell
• Support the Business Director and/or Head of with the coordination of team operations.
• Assist with Salesforce and as directed by Business Manager or Business Director.
• Assist Business Manager with weekly reporting 
• Manage print publication layouts and assist with creating sales collateral
• Support Business Manager in organising and hosting client meetings or events.
• Ensure all generated reports are circulated in a timely manner to the Singapore Kendo team.

Skills on Resume:

• Campaign Tracking and Reporting (Hard Skills)
• Performance Reporting (Hard Skills)
• Sales Figures Reporting (Hard Skills)
• Client Activity Reporting (Hard Skills)
• Booking Management (Hard Skills)
• Operational Coordination (Soft Skills)
• Salesforce Support (Hard Skills)
• Meeting Support (Soft Skills)

Job Summary: 

• Work in collaboration with the trade marketing team on client events
• Compiling invitation lists, following up invites, booking rooms etc.
• Commit to ongoing learning and development.
• Maintain professional attitude and behaviour and manage self, Performance and Development
• Actively strive to provide excellent customer service.
• Attend client related events to help build client relationships.
• Work in a collaborative way with Senior Business Executive and all other business executives
• Share knowledge and to understand other team members’ portfolios/clients to assist other BE’s 
• Help the Singapore Kendo team with ad-hoc reporting to support business needs
• Contribute to team effort by accomplishing related results 
• Assist in the preparation of regularly scheduled reports for all brands under the Kendo portfolio.

Skills on Resume:

• Event Collaboration (Soft Skills)
• Invitation Management (Hard Skills)
• Continuous Learning (Soft Skills)
• Self-Management (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Client Event Attendance (Soft Skills)
• Collaborative Teamwork (Soft Skills)
• Knowledge Sharing (Soft Skills)

Job Summary: 

• Commitment to driving sales within the Busy Bees at Work team
• Offer a professional and courteous service to external customers
• Make outbound sales calls and handle inbound sales calls
• Meet weekly activity targets as set by the Business Sales Director
• Meet targets and KPI’s as set by the Business Sales Director
• Actively maintain the Busy Bees at Work LinkedIn channel
• Be a key point of contact for any Busy Bees at Work demands of the Operational team
• Support the delivery of any contracts or tenders and attend networking events 
• Stay informed of marketplace competition and completion of weekly activity report
• Continually build and validate a quality database of contacts and organisations using a CRM database
• Interaction with centre management and related areas of the business such as Marketing and Operations
• Inform of market conditions, product innovations, and competitors' products, prices, and sales, share information with the management.

Skills on Resume:

• Sales Drive Commitment (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Sales Call Handling (Hard Skills)
• Weekly Target Achievement (Hard Skills)
• Target and KPI Attainment (Hard Skills)
• LinkedIn Channel Management (Hard Skills)
• Operational Support (Soft Skills)
• Contract Delivery Support (Soft Skills)

Job Summary: 

• Establish a client visits agenda, according to geographic region, optimizing visits
• Conducting store checks with corrective action and follow-up.
• Reduce the DSO through individual control for clients.
• Establish plans for growth and investment in clients, through ROI analysis.
• Ensure the gain of market share of region, through reading about Market Measurement
• Providing support to stores and the merchandising team.
• Responsible for the implementation of the current commercial policies, through negotiation with clients.
• Keep the CRM updated with client information, and get information from competitors with clients, through reports.
• Motivate team members, providing training, and work observing all BIC values.
• Measurable track record in new business development and overachieving sales targets
• Ensure the achievement of targets by category, with focus on the company’s objectives, through daily managerial reports.

Skills on Resume:

• Client Visits Planning (Soft Skills)
• Store Check Management (Hard Skills)
• DSO Reduction (Hard Skills)
• Client Growth Planning (Hard Skills)
• Market Share Expansion (Soft Skills)
• Store Support (Soft Skills)
• Commercial Policy Implementation (Hard Skills)
• CRM Management (Hard Skills)

Job Summary: 

• Review a pre-determined cohort of customers to determine if the firm has acted in the best interests of the customer and loan owner
• Provide a framework to ensure that the customers' arrangements are being processed within the required delegation, and within the parameters, as agreed with the loan owners
• Ensure all proposed customer arrangements are in the best interests of the customer, affordable and reasonable
• Prepared to challenge colleagues on detailed credit proposals, regardless of delegation.
• Daily management of centralized inbox and tracker actioned in a timely manner in line with restricted actions of ACA
• Responsible for the management of triggers SLA’s as set out in the ACA and internal SLA measures
• Any possible Trigger/regulatory breaches must be reported and escalated
• Take ownership of the end to end complaints investigation, lettering, root cause 
• Maintain and adhere to the regulatory and agreed internal SLA’s
• Development of the Appeals/Complaint process, recommending any enhancements

Skills on Resume:

• Customer Interest Review (Soft Skills)
• Arrangement Framework Development (Hard Skills)
• Affordability Assessment (Hard Skills)
• Credit Proposal Evaluation (Soft Skills)
• Inbox Management (Hard Skills)
• SLA Management (Hard Skills)
• Breach Reporting and Escalation (Soft Skills)
• Complaints Investigation Ownership (Soft Skills)

Job Summary: 

• Improve the processing of complaints or suggested improvements enhancements for any gaps identified.
• Work with the procedure owners to identify potential wasteful steps in current procedures 
• Provide guidance to the operational owners with the presentation of procedure for approval.
• Promote and encourage cross-training negating operational risk 
• Ensuring ‘silos’ within the Business Excellence Team are quickly dispersed.
• Contribute and suggest areas of improvement across the business.
• Evaluate market trends and recommend products to the management, based on business needs and goals.
• Answer customers' questions about products, prices, and availability.
• Negotiate commercial terms on behalf of the company with the buyers.
• Collaborate with Client Stakeholders, Internal Departments, and External agencies such as 3PL, custom clearinghouse, etc.

Skills on Resume:

• Complaints Processing Improvement (Soft Skills)
• Procedure Optimization (Hard Skills)
• Procedure Presentation (Hard Skills)
• Cross-Training Promotion (Soft Skills)
• Silo Dispersal (Soft Skills)
• Business Improvement Contribution (Soft Skills)
• Market Trends Evaluation (Hard Skills)
• Stakeholder Collaboration (Soft Skills)