BUSINESS ANALYST MANAGER JOB DESCRIPTION

Few technology functions carry as much exposure to organizational friction as business analysis management: when requirements are poorly captured, or BA teams lack consistent standards, software delivery slows, rework accumulates, and stakeholder trust erodes. In the Technology/IT Services sector, Business Analyst Managers own the operational discipline that prevents exactly this - governing requirements-gathering methodology, aligning business and engineering priorities, and building the team capacity that keeps delivery pipelines healthy. The scope spans ITSM platforms, enterprise application portfolios, and cross-functional program governance. Mature BA practice frameworks, including CBAP-aligned documentation standards and agile methodology oversight, define the quality bar this role is accountable to.

As the Business Analyst Manager, you translate organizational complexity into structured delivery outcomes, leading a BA team responsible for requirements quality, process standards, and consistent methodology across concurrent technology programs. Your team operates across multiple stakeholder groups - spanning internal technology partners, business units, and external clients - with direct accountability for team performance, escalation resolution, and BA practice maturity within the organization.

Career Impact: Managing a BA practice in the technology sector builds cross-domain authority that is directly recognized for senior delivery leadership roles such as Director of Service Delivery or Head of Business Analysis.

Business Impact: The BA team you lead controls the requirements accuracy that determines whether technology programs ship on time, within scope, and with measurable adoption by end users.

Growth Opportunity: Exposure to ITSM platform governance, agile frameworks, and enterprise integration projects accelerates your path toward program management or solutions architecture leadership.

• Lead and develop a business analyst team, including hiring, performance reviews, and professional development planning.
• Define and enforce BA standards for requirements documentation, user stories, and acceptance criteria across all active programs.
• Govern requirements-gathering processes across technology delivery projects, ensuring consistency and traceability from inception through UAT.
• Partner with program leads and engineering stakeholders to translate high-level business needs into detailed, actionable functional specifications.
• Monitor BA team workload and resource allocation across concurrent projects, adjusting priorities to meet delivery timelines.
• Serve as the escalation point for requirements conflicts, client-facing delivery issues, and cross-functional alignment gaps.
• Conduct regular one-on-ones, team meetings, and retrospectives to maintain team engagement and identify process improvement opportunities.
• Audit requirements documentation and sprint deliverables to ensure adherence to established BA methodology and quality standards.

• Bachelor's degree in Business, Computer Science, Information Systems, or equivalent work experience.
• 5 or more years of business analysis experience in technology delivery environments, with at least 2 years in a team lead or management capacity.
• Demonstrated ability to define and maintain BA standards, documentation frameworks, and requirements-governance processes.
• Proven experience eliciting, documenting, and managing functional and technical requirements across the full software delivery lifecycle.
• Strong stakeholder communication skills, with the ability to engage audiences ranging from individual contributors to senior leadership.
• Experience managing resource allocation and team workload across multiple concurrent projects or programs.
• Familiarity with agile delivery methodologies, including Scrum and sprint-based planning and execution.
• Solid analytical and problem-solving ability, with a track record of identifying process inefficiencies and implementing scalable improvements.

• CBAP (Certified Business Analysis Professional) certification or equivalent industry accreditation.
• Experience supporting ServiceNow or ITSM platform requirements gathering, including sprint cycle oversight and show-me session coordination.
• Background in professional services or consulting environments, with demonstrated experience managing client-facing BA engagements.
• Familiarity with SAP data structures, ERP platforms, or enterprise application integration requirements.

• Requirements acceptance rate per sprint, reflecting the proportion of user stories approved without rework at review.
• BA team delivery-on-time rate across assigned programs, tracking milestone adherence across the portfolio.
• Escalation resolution time, measuring how quickly client or stakeholder requirements conflicts are closed by the team.
• Documentation compliance rate, tracking adherence to established BA standards across active project documentation.
• Team member retention and development progression rate, reflecting BA practice stability and career growth within the team.
• Typical tools: ITSM and requirements management platforms (commonly ServiceNow, JIRA); documentation tools (commonly Confluence).

• Base Salary Range: $110,000 to $145,000 annually, depending on location and seniority
• Bonus: Annual performance bonus, typically 10% to 15% of base salary
• Equity: RSUs or stock options common at larger technology services firms
• Health Benefits: Medical, dental, and vision coverage; employer contributes a significant portion of premiums
• PTO: 15 to 20 days annually, plus standard US holidays
• Common Perks: Professional certification reimbursement, remote or hybrid work options, learning and development stipends

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Employment in this role is contingent upon successful completion of a background check. Candidates must be authorized to work in the United States. Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring process and employment upon request.

The Business Analyst Manager owns end-to-end Point of Sale data collection, analysis, and standardized reporting for the Global North America PACS Business Unit, working directly with HID Global's largest partners and the commissions team. By delivering weekly POS wrap-ups, variance analysis, and ad-hoc dashboards, the role shapes revenue visibility and informs pricing and product decisions for the NAM PACS sales management team.

Key Responsibilities

• Provide weekly Point of Sale (POS) wrap-up for all sales.
• Analyze POS data and performance results, develop models, identify opportunities, and make recommendations based on analysis.
• Ensure POS collection from the largest partners.
• Report accurately on POS data and collaborate with the commissions team.
• Provide regular reporting to sales management and top partners on product and revenue trends incorporating POS data.
• Assess and propose improvements to the POS process proactively.
• Maintain customer master files and ensure data accuracy in product management systems.
• Manage product data in customer portals.
• Oversee individual price lists for strategic accounts and manage price change impact analysis.
• Analyze past results, perform variance analysis, and identify trends.
• Identify and drive process improvements, including creation of standard and ad-hoc reports, tools, and dashboards.
• Assist sales with invoice aging, credit hold issues, and account setup in CRM.

Required Qualifications

• Bachelor's degree in business, engineering, or a related field, or equivalent work experience.
• 3 to 5 years of experience in business and data analysis.
• Advanced data analysis skills, including variance analysis and comparative analysis.
• Knowledge of Point of Sale processes and sales reporting in a B2B environment.
• Advanced proficiency in Excel, including pivot tables, graphs, and automated reporting.
• Proficiency in Salesforce or other CRM systems, and Oracle Analytics Cloud or similar financial reporting tools.
• Strong problem-solving, process improvement, and financial reporting skills.
• Excellent communication skills with the ability to work across cross-functional groups and with customers.

Embedded within Peraton's Department of State Consular Systems Modernization Program, the Business Analyst Manager mentors and guides Business Analysts while capturing and translating high-level functional, technical, and performance requirements into detailed acceptance criteria for epics and user stories in a SAFe environment. Working closely with Deployment Leads, engineers, and internal stakeholders, the role delivers the business and technical expertise that keeps agile teams aligned and enables modernization of consular services for the Bureau of Consular Affairs.

Core Functions

• Mentor and guide Business Analysts on the program, and create standards and guidelines on user stories and acceptance criteria.
• Support all project phases from inception through completion.
• Capture and translate high-level functional, technical, and performance requirements into detailed acceptance criteria for epics and user stories in a SAFe environment.
• Decompose high-level information into details and distinguish requests from needs and requirements from solutions.
• Assist Deployment Leads, engineers, and internal stakeholders with client-facing activities to identify and define project requirements, scope, and objectives.
• Ensure the development team understands requirements clearly.
• Provide business and technical expertise to management and stakeholders to facilitate planning, set direction, and develop solutions to business information systems needs.
• Participate in agile ceremonies and interface with agile teams and program staff as required.

Qualifications & Experience

• Bachelor's degree in a related field with at least 10 years of experience, or 14 years of relevant experience instead of a degree.
• Experience in eliciting and documenting functional, technical, and performance requirements.
• Experience with biometric collection systems such as facial recognition, and researching new technology for customer programs.
• Scaled Agile Framework experience working as part of a Scrum Team, using tools such as JIRA, Rally, VersionOne, Confluence, and IBM CLM/ELM.
• Strong analytical and logical thinking skills.
• Excellent written and oral communication skills, including the ability to convey complex technical ideas to varied audiences.
• Strong planning, organizational, and time management skills.
• Ability to manage multiple projects and changing priorities independently.

Reporting to senior leadership, the Business Analyst Manager leads requirement gathering, functional analysis, documentation, and end-to-end testing for the FORESite currency application, spanning new functional requirements, regulatory projects, and migration initiatives in a large-scale financial environment. Partnering with business, development, QA, and operations teams, the role builds a consistent quality of delivery that strengthens the application's reliability and supports the organization's trading and asset portfolio objectives.

Primary Duties

• Gather requirements, perform functional analysis, create documentation, and conduct integration and user acceptance testing.
• Analyze business requirements in depth and capture them in relevant documents with full detail.
• Plan and execute integration and user acceptance testing.
• Perform functional and data analysis for support queries and defects raised.
• Understand business priorities and ensure the team delivers against them.
• Identify and communicate risks proactively.
• Provide ongoing support for level three production issues.

Skills & Qualifications

• Bachelor's degree or equivalent related work experience.
• 8 to 10 years of professional experience in the software development industry, with solid experience as a BA in large-scale financial applications.
• Experience in trading and asset portfolio construction applications, particularly in the FX domain, including asset management and portfolio construction.
• Experience across all phases of the project lifecycle, including integration testing, UAT, and production support.
• Basic knowledge of SQL and familiarity with database technologies including SQL and PL/SQL.
• Proficiency in JIRA for project management and experience with Agile frameworks and documentation tools.
• Strong written and verbal communication skills with the ability to liaise across business, development, QA, and operations teams.
• Strong analytical, problem-solving, and collaborative skills with a proactive approach to risk identification.

Sitting at the intersection of data analytics and business strategy, the Business Analyst Manager builds scalable reporting solutions and delivers insightful analysis on business performance by writing complex SQL queries, developing dashboards, and partnering with stakeholders at all levels. Operating across financial services, eCommerce, or technology environments, the role translates data findings into actionable recommendations that directly advance product and operational decision-making.

Duties

• Identify areas of improvement, cost savings, and automation opportunities.
• Follow up with business and operations teams on implementation of recommendations and action plans.
• Write complex SQL queries to extract and transform data.
• Develop insightful analysis on business performance and its strategic and operational implications.
• Partner with stakeholders at all levels to establish current and ongoing data support and reporting needs.
• Translate data into actionable items effectively.
• Analyze data from multiple angles to identify trends highlighting areas of concern or opportunity.
• Design, create, and deliver data reports, dashboards, and presentations to address strategic questions.

Experience & Qualifications

• Bachelor's or postgraduate degree preferred.
• 3 to 6 years of experience in a business intelligence and analytics role in financial services, eCommerce, consulting, or technology.
• Experience in optimizing business strategy, product, or process using data and analytics, and driving data quality improvement projects.
• Proficiency in SQL and Hive with deep expertise in building scalable business reporting solutions.
• Working knowledge of at least one programming language such as Scala, Java, or Python.
• Strong data presentation and visualization skills.
• Effective written and spoken communication to senior audiences.
• Ability to partner directly with business and product owners to understand requirements and evangelize data-driven decision-making.

A key member of the supply chain leadership team, the Business Analyst Manager leads weekly demand planning meetings and daily standups while navigating large volumes of data to calculate the projected impact of supply chain disruptions and inform decisions with senior leadership. Collaborating across demand and supply planning, sales leadership, and operations, the role delivers the cost-benefit analyses and algorithmic improvements that enable the organization to optimize inventory positioning at scale.

Functions

• Review inventory KPIs, investigate root causes of performance issues, and update KPIs to align with business goals.
• Navigate large volumes of data and calculate projected impact of supply chain disruptions to inform strategic decisions with senior leadership.
• Identify improvement opportunities in planning algorithms and collaborate with demand and supply planners to implement them.
• Conduct cost-benefit analyses for distribution network decisions such as adding new inventory hubs.
• Lead weekly demand planning meetings and daily standups, focusing on forecast performance and team priorities.
• Meet with sales leadership to align inventory positioning with upcoming campaigns and demand projections.
• Apply strategic frameworks such as the Theory of Constraints to analytical work in collaboration with senior leadership.

Requirements

• 2 or more years of people management experience with the ability to influence through ideas rather than authority.
• Technical competency with ERP and BI tools, including the ability to analyze data and build models.
• Strong communication and collaboration skills across varying levels and disciplines.
• First-principles thinking approach with the ability to identify scalable, practical solutions.
• Willingness to engage in implementation and continuous improvement of systems and processes.

Generating high-quality analysis depends on the Business Analyst Manager, who leads a project team across complex activities including pricing, forensics, and strategic projects while applying data mining and predictive modeling across multiple sources to uncover actionable insights. Based within a manufacturing-oriented analytics function, the role consults with business and third-party partners to develop metrics and reporting solutions that measure key inputs, outputs, and productivity for senior internal stakeholders.

Accountabilities

• Lead a project team across complex business activities such as pricing, forensics, and strategic projects.
• Coach team members on connecting business objectives to processes, systems, and data structures.
• Generate insightful analysis, reporting, and data visualizations to answer critical business questions and communicate performance.
• Apply expertise in data mining and modeling across multiple data sources to uncover insights and build predictive models.
• Consult with business and third-party partners to develop metrics and reporting solutions that measure key inputs, outputs, and productivity.
• Prepare concise written communications to present findings and recommendations to internal partners with full documentation of methods.
• Collaborate with data and analytics teams to leverage large data sets and advance the quality and timeliness of analysis.

Technical Qualifications

• Bachelor's or Master's degree in a quantitative field such as Economics, Analytics, Mathematics, Statistics, or Finance.
• 7 or more years of relevant experience in a business analytics, data analyst, or statistical analyst role.
• Proven domain knowledge in at least one area such as Margin Analysis, Service, Marketing and Sales, Forensics, or Accounting.
• Strong understanding of business processes in a manufacturing environment.
• Proficiency in analytics tools including SQL, Alteryx, and Tableau.
• Knowledge of SAP data structures and configuration is a strong advantage.
• Well-refined oral and written communication skills with proficiency in English.
• Demonstrable teamwork and critical thinking skills with a consistent track record of strong performance.

As the Business Analyst Manager, this role conducts customer interviews to gather and transform business requirements into product requirements, then drives the development process from inception to go-live in partnership with development team peers and a distributed partner network. The product team relies on this work to build and enhance a scalable customization platform for the partner ecosystem, ensuring effectiveness, cost discipline, and integration across ERP and SaaS environments.

Leadership Responsibilities

• Conduct customer interviews to gather business requirements and transform them into product requirements.
• Interact with development team peers to define requirements and drive the development process from inception to go-live.
• Contribute to the product vision of a customization platform for the partner ecosystem.
• Establish and enhance processes for customization development with a focus on effectiveness, cost, and scalability.
• Work with a development partner network to integrate them into the customization process.

Background & Experience

• Bachelor's degree in Accounting or Computer Science preferred, or equivalent experience.
• 2 to 3 years of experience gathering business requirements with customers, and 2 to 3 years of software consulting or product management experience.
• Experience customizing ERP or accounting software with other platforms, and familiarity with SaaS product environments.
• Experience working with distributed software development teams, including knowledge of ERP or accounting software and an operations and inventory background.
• Proficiency in JIRA and Confluence for requirements documentation and project management.
• Expertise in competitive analysis, market research, and customer interviews with a strong sense of user experience.
• Exceptional analytical skills and attention to detail.
• Ability to manage multiple product requirements with excellent presentation and communication skills.

Business Analyst Manager delivers solutions for reconciliation and cost allocation by collating business requirements and working with technology teams to translate them into technical implementations across the full software delivery lifecycle. Success in the position means stakeholders receive clear, timely communications on project highlights, risks, and issues while the organization advances process improvements and its broader change management agenda.

Strategic Responsibilities

• Determine and implement solutions for reconciliation and cost allocation.
• Collate business requirements and work with technology teams to translate them into technical solutions.
• Support system build-outs and enhancements from initiation through UAT and delivery.
• Communicate project highlights, risks, and issues to senior managers clearly and concisely.
• Identify areas of inefficiency for process improvement and support the change management agenda.

Professional Experience

• Experience with the trade and execution cost lifecycle and the software delivery lifecycle is beneficial.
• Strong analytical and logical thinking skills with the ability to understand and analyze complex business processes.
• Proactive communication skills with both global and local stakeholders.
• Ability to be flexible, meet tight deadlines, and organize and prioritize work effectively.
• Commitment, dedication, and a positive attitude on high-profile and time-sensitive initiatives.
• Detail-oriented self-starter with strong interpersonal, oral, and written communication skills.

The Business Analyst Manager produces a well-governed, high-performing Business Analysis team by managing direct reports through recruitment, development, objective setting, and quality assessment while facilitating process documentation, workflows, and knowledge articles across a changeable portfolio. Reporting to programme leads and governance forums, the role enables programme outcomes by keeping all stakeholders consistently informed of progress and ensuring BA standards are defined and upheld.

Key Deliverables

• Manage and develop the Business Analysis team, including direct line management, recruitment, development, objective setting, and quality assessment.
• Facilitate and create process documentation, workflows, knowledge articles, and self-service guidance.
• Gather and document requirements, including clearly defined end-to-end use cases.
• Define and adhere to BA standards, adjusting as necessary.
• Manage a highly changeable portfolio of work across multiple inputs and regularly changing priorities, keeping all parties informed of progress.
• Work with programme leads to deliver programme outcomes, completing status updates and attending governance meetings as required.

Knowledge, Skills & Abilities

• Proven success in leading and mentoring Business Analysts, ideally with previous hands-on experience in a Business Analyst role.
• Strong communication skills with the ability to engage stakeholders at all levels across multiple business areas and external professional services providers.
• Demonstrable elicitation and questioning skills with great attention to detail.
• Ability to thrive in a dynamic environment, question the status quo, and progress multiple deliverables simultaneously.
• Collaborative mindset with curiosity, intuition, strong organizational skills, and a flexible approach to varied work assignments.

Embedded within a delivery or food-on-demand business unit, the Business Analyst Manager develops performance dashboards, designs process flows, and creates analytical reports using statistical concepts and research methods to present market insights and forecasts for the department. Working closely with internal teams and drawing on tools such as Qlik Sense, MySQL, and BigQuery, the role advances data-driven decision-making by translating KPI monitoring and competitor intelligence into timely, actionable recommendations.

Areas of Ownership

• Plan, monitor, and evaluate high-impact initiatives for the department.
• Develop and implement performance dashboards to track main KPIs and propose meaningful recommendations for timely action.
• Design process flows and coordinate with internal teams to build a quality and sufficient database.
• Review spending and revenue to optimize budget, channels, and schemes.
• Gather public information on key competitors' promotions, target segments, and go-to-market strategies to inform counter-response plans.
• Conduct surveys, focus groups, and interviews, and examine shopping and usage journey data to optimize digital spending.
• Create meaningful analytical reports using statistical concepts and research methods to present market insights and forecasts.

Education & Experience

• Bachelor's degree in Mathematics, Information Systems, or Business.
• 5 or more years of proven experience in Project Management, Data Analytics, or Consulting.
• Experience in the on-demand delivery or food delivery sector preferred.
• Proficiency in Business Intelligence tools such as Qlik Sense, MySQL, and BigQuery.
• High proficiency in Microsoft Excel and Google Sheets.
• Proficient in English.
• Ability to train and coach team members on new tools and skills quickly.
• Proven ability to multitask, work under pressure, and perform effectively in a constantly changing environment.

Reporting to senior management, the Business Analyst Manager refines commercial decision-making by maintaining advanced reporting packages, building ROI models on promotional activity, and implementing CRM systems that develop a 360-degree view of customers across a retail portfolio. Partnering with the Finance department and store operations, the role creates transparency around business performance and loyalty metrics that steer the organization toward its financial and customer lifetime targets.

Role Responsibilities

• Develop and maintain clear and effective reporting packages using advanced visualizations and UI design principles.
• Perform ad-hoc analysis to drive commercial decisions by product and store.
• Track promotions combined with sales data to create ROI models and analysis.
• Make recommendations on discount and promotion planning across key periods, accounting for sales and markdown impacts.
• Define sales targets at store level to meet financial requirements, and periodically review and revise sales forecasts by store.
• Support the budgeting process in close cooperation with the Finance department, including store budgeting and planning.
• Create and review store grades by clustering similar stores based on quantitative and qualitative attributes.
• Implement CRM systems, develop a 360-degree view of customers, and define KPIs for monitoring CRM activities and customer lifecycle.

Position Requirements

• 6 or more years of experience in the retail industry as a business controller or sales analyst.
• Extensive knowledge of CRM and loyalty principles with clear awareness of sector competition.
• Highly numerate and analytical with competency in Microsoft Excel.
• Proficiency in Microsoft Power BI is a plus.
• Fluent in English.

Sitting at the intersection of business analysis and quality assurance, the Business Analyst Manager oversees and mentors a BA and QA team, ensuring proper requirements identification, effective user story creation, and rigorous test case execution across an agile custom software delivery environment. Operating within a compliance-sensitive technology ecosystem, the role builds strong relationships with business and IT partners to maintain SOX and PCI adherence while advancing the agile framework and individual professional development of direct reports.

Operational Focus

• Provide leadership, direction, and mentoring to the Business and Quality Analyst team, empowering day-to-day delivery and execution of application roadmaps.
• Improve the BA and QA discipline and agile framework within the technology ecosystem, coaching on industry best practices.
• Work closely with analysts to ensure proper requirements are identified, effective user stories are created, and work is planned logically to deliver solutions.
• Ensure proper testing planning, test case creation, and test case execution in collaboration with project delivery teams.
• Identify professional development opportunities for direct reports, create goals, deliver performance reviews, and hold regular one-on-ones.
• Build strong relationships with business and IT partners to ensure alignment and proper prioritization.
• Ensure all SOX and PCI compliance requirements are adhered to and met.
• Manage resource allocation, contracts, purchase orders, invoices, and timekeeping for all team members.

Minimum Qualifications

• Bachelor's degree in Business, Technology, or a related field.
• 3 or more years of experience in agile custom software delivery in a BA or QA capacity.
• Strong leadership background with a history of managing, mentoring, and growing direct reports.
• Knowledge of POS-type systems and strong technical aptitude.
• Experience with ticket tracking tools such as Jira and test case management software.
• Ability to communicate with stakeholders at all levels, including Director and VP, and to manage internal and contract resources.
• Excellent customer service skills with a demonstrated customer-focused and service-first attitude.
• Ability to work effectively with cross-functional teams across multiple locations.

A key member of tax and finance transformation engagements, the Business Analyst Manager elicits and documents requirements, user stories, acceptance criteria, and process flows while leading rapid assessment projects and full-scale process improvement discovery phases for client-facing tax technology programs. Collaborating with Tax SMEs, technical teams, and project managers across all phases of the software development lifecycle, the role advances client adoption and operational readiness by managing the product backlog and providing ongoing configuration and training support.

What You'll Do

• Conduct process review and design sessions to gain insights into end-user needs.
• Lead rapid assessment projects or full-scale process improvement discovery phases as part of tax or finance transformation programs.
• Interface with clients to define and document requirements for custom-developed or vendor software products.
• Create and manage the Product Backlog, assisting the Product Owner in prioritizing requirements and defining scope and sprints.
• Collaborate with Tax SMEs, technical teams, and project managers across all phases of the software development lifecycle.
• Assist clients with training, internal adoption, and change management.
• Provide operational support to tax practitioners, configure features in production and non-production environments, and resolve issues across teams.

Required Qualifications

• Bachelor's degree in Computer Science or Business Administration, or equivalent professional experience.
• BA Certification or equivalent accreditation.
• 5 or more years of related experience, with some tax experience required and familiarity with agile project methodology.
• Experience in process design and process improvement.
• Working knowledge of analytics, data management, statistics, accounting, and tax compliance or financial systems.
• Advanced written, verbal, and analytical communication skills.
• Strong interpersonal and relationship skills with the ability to coordinate effectively with teammates, end users, and leadership in a virtual team environment.
• Ability to manage multiple detailed tasks simultaneously and meet deadlines with accuracy.
• Willingness to travel as needed.

As the Business Analyst Manager, this role provides leadership within the Digital Experience Business Analyst team, acting as the escalation point for client situations while coaching and mentoring team members through career development and one-on-ones in a professional services environment. The Digital Experience team relies on this work to gather business and functional requirements using Scrum methodologies, define data mapping and integration requirements, and deliver high-quality solutions for external clients across digital experience projects.

Day-to-Day Responsibilities

• Provide leadership within the Digital Experience Business Analyst team and act as the escalation point for client situations.
• Coach and mentor team members through one-on-ones, escalation guidance, and career development support.
• Interpret business rules and requirements for technical systems and web-based projects in collaboration with clients.
• Gather business and functional requirements following Scrum methodologies and convert them into system requirements within an agile development team.
• Define and document data mapping requirements related to integration with all channel platforms.
• Create technical documentation including BRDs, Functional Design Specifications, site maps, wireframes, and test cases.
• Identify risks, implement mitigation strategies, create or review project estimates, and support critical decision-making.
• Recruit new talent, manage team workload, and maintain a healthy and stable work-life balance for the team.

Qualifications & Experience

• Experience working in CMS, DXP, or CaaS solutions and in a professional services organization.
• Experience delivering client-facing projects using Agile methodology.
• Demonstrated understanding of systems and the software development lifecycle.
• Demonstrated experience with strategic planning, process definition, and process design.
• Strong analytical skills with research and troubleshooting ability.
• Strong communication skills with comfort presenting to internal and external stakeholders.
• Self-starter able to operate independently and motivated to support individual career growth within the team.

Embedded within the Brand Finance function for the Golf Business Unit, the Business Analyst Manager develops standard financial reporting on KPIs including Net Sales, GIM, Margin, Sell Through, and ASP while partnering with regional stakeholders to align financial plans through IBP 2.0 and monthly forecast conversations. Working closely with cross-functional teams, the Head of Adidas Golf, and development locations, the role advances fact-based decision-making and steers the business toward its financial targets across fiscal, seasonal, and divisional dimensions.

Ownership Areas

• Own financial reporting on KPIs including Net Sales, Volume, GIM, Margin, Sell Through, Sales Discounts, ASP, and MBV on fiscal and seasonal levels.
• Maintain and develop standard reporting to drive fact-based decisions.
• Partner with the Golf finance team to support strategic planning and translate BU targets into fiscal, seasonal, regional, and divisional targets.
• Own the Global Forecast as SME for IBP 2.0 and facilitate monthly and ad-hoc conversations with regional stakeholders to align financial plans.
• Act as the interface between cross-functional teams and development locations to drive alignment and ensure smooth business operations.
• Manage and participate in medium-sized projects, implement results, and ensure sustainability of achievements.
• Create transparency and documentation for monthly business review meetings, including presentations to senior management.
• Support budget and forecast processes and generate monthly sales, volume, and complexity reports with impactful trend analysis.

Skills & Qualifications

• University degree in Business Administration, Finance, or Controlling.
• 4 or more years of professional work experience, with experience in project management in an international company.
• Deep understanding of financial KPIs and FP&A processes.
• Knowledge of SAP and analytical systems.
• Power user knowledge of MicroStrategy is a plus.
• Good analytical skills with the ability to manage large quantities of data from multiple sources.
• Ability to operate cross-functionally with a strong understanding of external business drivers and the dynamics of an international organization.
• Good communication skills in English (written and spoken) for persuasion and stakeholder alignment.
• Result-oriented and proactive with the ability to adapt in a consistently changing environment.

Business Analyst Manager produces a high-performing Business Analyst team by leading one-on-one and team meetings, defining standards for requirements gathering, and overseeing ServiceNow Business Requirements Document creation and sprint cycle progress for internal and external customers. Success in the position means the team meets CBAP and ServiceNow CSA certification requirements while delivering consistent quality across a portfolio of ITSM applications, integrations, and business application implementations, reporting to the Director of Service Delivery for Technology Solutions.

Strategic Initiatives

• Lead the Business Analyst team, conduct regular one-on-one and team meetings, and participate in management meetings.
• Generate a strategy for the team and drive toward its success.
• Define standards for Business Analysis processes and documentation, and actively monitor requirements gathering for improvement and efficiencies.
• Recruit, train, and review the work of team members, prepare performance reviews, and ensure team competency and certification requirements are met.
• Mentor senior team members to enable professional development and growth.
• Govern staff data entry, vacation, timecards, calendars, documentation, and ticket and task updates.
• Manage financial budgeting and planning for team resourcing, and handle onboarding and offboarding of resources.
• Oversee ServiceNow Business Requirements Document creation and review, monitor sprint cycle progress, manage escalations, and coordinate demos and show-me sessions for each sprint.

Experience & Qualifications

• CBAP certification and ServiceNow CSA certification required.
• 3 or more years of experience in a team lead or management position.
• 5 or more years of experience with ITSM applications.
• ITIL knowledge required.
• Strong analytical skills for solving complex problems.
• Excellent ability to understand how business processes are implemented within applications.
• Effective time management with the ability to multitask, prioritize, and work with minimal direction.
• Excellent interpersonal skills, including team building, oral, and written communication.
• A focus on continuous improvement and innovation.