• Translate business goals and objectives into strategic business capabilities by developing and implementing solutions.
• Identify areas of improvement and manage process improvement projects to support innovation and remain competitive within the industry.
• Lead ongoing reviews of business processes and develop optimization strategies.
• Benchmark current and future processes against best industry practices.
• Work with cross-functional team members and managers to ensure enterprise-level projects are successful.
• Develop a roadmap of projects and initiatives for the enablement of new capabilities.
• Develop and manage internal project plans, monitor performance, and report status to leadership.
• Identify technical functionality that aligns with desired new business capabilities.
• Mentor, coach, and train team members to meet department goals and support their professional development.
• Manage training and processes to ensure compliance with all quality policy/system items that apply to the Department.

Skills: Strategic Planning, Process Improvement, Process Optimization, Collaboration, Project Management, Capability Enablement, Technical Alignment, Leadership, Compliance Management

• Work closely with all teams to develop an understanding of organization-wide processes
• Lead and collaborate across LOBs for User Acceptance Testing (UAT)
• Gather, analyze and document business requirements and processes
• Identify options for, and facilitate, potential solutions from both technical and business feasibility
• Develop and execute testing scripts that fully exercise all functionality
• Ensure end-to-end cycle testing is completed and approved for each initiative
• Lead and influence the business/system/product requirements with Business, Technology, and vendor stakeholders
• Collaborate with the EPMO, business, technology, development, and vendor partners t
• Understand, interpret, and fully document the scope, solutions, constraints, and risks
• Responsible for  acting as a trusted advisor to senior stakeholders
• Assist in implementing priorities and resolving conflicts regarding the requirements and solutions

Skills: Collaboration, User Acceptance Testing, Business Analysis, Solution Facilitation, Testing Script Development, End-to-End Testing, Stakeholder Management, Requirements Documentation, Advisory Role, Conflict Resolution

• Responsible for providing relevant expertise/know-how to design solutions for the customer journey.
• Identify needs and give recommendations to design the best solutions, meeting the needs of customers.
• Consult solutions based on the depth of expertise/know-how to optimize the process and bring the best solution
• Manage goals and expectations for every solution in each period
• Build up and manage employees in the internal team
• Encourage the working spirit of the affiliated team
• Create a collective working environment that always has mutually supportive interactions
• Updates information and towards long-term cohesion
• Develop criteria to evaluate the effectiveness of affiliated employee
• Direct guidance, advice, and orientation, and monitor the professional development of employee

Skills: Solution Design, Needs Identification, Consultation Skills, Goal Management, Team Management, Information Updates, Long-term Cohesion, Employee Evaluation

• Develop and implement analyses that identify Regional and Ecosystem drivers behind field performance
• Provide expert guidance to internal customers in the assigned Region/Ecosystem in best practice analysis and insight generation
• Continuously monitor field workforce performance against appropriate metrics to ensure efficiencies and accuracy
• Provide regular timely and accurate ad hoc analysis and reporting on product, payor and account trending
• Provide budget and performance projections related to field performance and track against actual monitor performance
• Partner effectively and collaborate with cross-functional teams like EILs, Data Management, FCGA, etc.
• Represent brand-specific decisions and approaches to the broader team 
• Ensure consistency across the portfolio, learn from others and proactively share and seek advice on complex situations
• Develop training, communication and support plans that influence the adoption of field tools and dashboards
• Champion compliance, effectiveness, and efficiency in processes and policies

Skills: Data Analysis, Strategic Guidance, Performance Monitoring, Reporting and Analysis, Financial Projection, Cross-Functional Collaboration, Communication, Training

• Interface with customers, sales, delivery, and practice teams to identify and develop business opportunities
• Participate in requirements and design workshops, and help develop the overall solution
• Manage and mentor a team of business analysts working across multiple areas within the banking and payments domain
• Keep track of banking and payments industry trends, especially those that are relevant to the engagement, and propose appropriate solutions
• Provide thought leadership in the banking and payments domain and develop position papers/points of view based on market trends
• Demonstrate strong work ethic and ability to work independently, as well as in an Agile environment.
• Building and maintaining relevant expertise/know-how that can be “re-used” across different Business Tribes or in different situations
• Interface with stakeholders in every implementation process, from identifying pain points to solutions development, trial, and solution evaluation.
• Collating and converting highly technical concepts and data into an understandable, written narrative for a senior stakeholder audience.
• Responsible for deciding the trade-offs between scope, schedule, cost, and quality, and actively communicating to both stakeholder groups.

Skills: Relationship Management, Solution Development, Team Leadership, Industry Knowledge, Trend Analysis, Work Ethic, Expertise Building, Stakeholder Communication

• Elicit and document business requirements within well-defined business processes by organizing and conducting requirement workshops
• Contribute to Functional Design that is based on business requirements, and easily understandable by a development team
• Support and provide inputs to business stakeholders and the project team to draft an implementation plan for the build phase
• Support and provide input to the technical design of solution components
• Act as a bridge between the client and technical team to manage expectations and resolve issues
• Identify and communicate project risks and issues that may require changes to plans or scope
• Manage relationships with project stakeholders and other team members
• Support the project Business Analysis team, and coach other team members and provide guidance
• Train new team members so that they are client and project-ready
• Assess potential project risks, provide and communicate mitigation plans
• Proactively sense and anticipate changes affecting the project

Skills: Documentation, Functional Design Creation, Stakeholder Support, Communication, Technical Design Input, Relationship Management, Risk Identification, Change Management

• Business analysis experience related to payment processing for a major financial institution
• Strong knowledge of Software Development Life Cycle
• Excellent interpersonal and communication skills including listening, verbal and written skills
• Hands-on experience of Global Pay Plus (GPP)
• Microsoft Office Suite proficiency (MS Word, Excel, PowerPoint, Visio, Project, and Outlook)
• Self-starter with the ability to synthesize ambiguous information and develop creative solutions
• Be goal-oriented with strong commitments to duties in challenging circumstances
• Possess individual initiative, self-discipline, integrity, and leadership qualities
• Experience leading or working on team-related projects within the related majors or externally via extracurricular activities
• Ability to proactively take the initiative to work efficiently and effectively on team-oriented projects or independently with little supervision

Qualifications: BA in Business Administration with 9 years of Experience

• Experience working across multiple levels of business and IT stakeholders.
• Strong knowledge of Supply Chain Business processes (Order to Cash, E-Commerce, Retail) with SAP experience
• Ability to translate business requirements into Technical Epics/Stories. 
• Knowledge of technology trends and applying this knowledge to existing business processes
• Strong technology knowledge and how to apply that technology.
• Excellent understanding of ERP SAP functionality. 
• Ability to determine capabilities and limitations of existing SAP systems.
• Ability to embrace changes and deliver IT solutions in a fast-changing business/IT environment.
• Ability to work in an Agile environment and work closely with shared services organization
• Previous experience in working in a global, cross-functional capacity is required.
• The ability to manage complexity and ambiguity with strong problem-solving, analytical, and design skills 
• Good Knowledge of SOX, and GxP compliance processes

Qualifications: BA in Data Science with 7 years of Experience

• Experience working with internal or external clients on development/deployment activities and process improvement programs
• Experience in BA/PM/Product Owner role (preferably in business intelligence and application deployment fields)
• Working experience managing junior Business Analysts
• Possess a strong business acumen across a wide range of departments 
• Experience with business intelligence tools such as DOMO and Qlikview
• Experience with project portfolio management and program management tools
• Familiarity with managing offshore development teams
• Ability to juggle multiple projects at once, last-minute requests, and quick turnarounds
• Strong detail orientation with proven ability to work quickly and accurately
• Willingness to consistently and aggressively challenge the way things have been done in the past
• Must thrive in a fluid and changing environment

Qualifications: BA in Economics with 12 years of Experience

• Experience working in agile custom software delivery in a BA/QA capacity
• Strong leadership background to effectively manage, mentor, and grow direct reports
• A proven history of increasing responsibility and career growth.
• Demonstrated ability to learn and function as a self-starter requiring little direction
• Ability to communicate with various levels (including Director and VP) within IT and the Business
• Excellent customer service skills with a demonstrated customer-focused, service-first attitude.
• Ability to manage/oversee internal and contract resources
• Strong technical aptitude including knowledge of POS-type systems
• Experience with ticket tracking tools such as Jira
• Working experience with test case management software
• Experience working with cross-functional teams across multiple locations

Qualifications: BA in Management Information Systems with 10 years of Experience

• Strong knowledge and experience in system replacement and data migration (payment systems or core banking systems)
• Strong knowledge of high-value payments(HVP) including SWIFT messages and Fedwire/CHIPS
• Have knowledge and experience in SDLC cycle and implementation and/or Agile Methodology.
• Experience in using Microsoft or open source technologies and other internet technologies will be advantageous
• The ability to work and achieve objectives and deliver results with a short-term, operational focus.
• Able to communicate and manage vendor and solution teams to ensure a smooth delivery of projects and enhancements on time
• Good analytical and listening skills with strong communication skills.
• Possesses a good working attitude and self-motivation to learn. 
• Able to get along with everyone, maintaining good relationships at all levels from senior management to junior staff
• Good organization skills with sound time management

Qualifications: BA in Computer Science with 8 years of Experience

• Experience in defining the business problem and architecting business solutions in line with appropriate best practices, governance standards and methodologies
• Strong experience in corporate banking and payments domain
• Direct knowledge and experience in working on IT solutions for retail and corporate banking customers
• Exposure to banking and payment solutions from multiple geographies is desirable
• A good understanding of technical architecture concepts including microservices, cloud, service-oriented architecture, etc.
• Strong drive and demonstrable record for continuous self-learning in the business domain, modern technologies, and concepts
• Must have exposure to agile ways of working.
• Possess excellent oral and written communication skills.
• Proficiency in SQL, Business Objects, or database inquiry tools
• Excellent critical thinking, organizational, and time management skills with attention to detail

Qualifications: BA in Finance with 11 years of Experience