• Assist employees and the People Experience team with answering and responding to benefit configuration and system inquiries
• Takes a key role in 401(k) audits, including the creation of 5500 report
• Works with finance on various benefits/leave-related reports
• Responsible for day-to-day activities around integrations 
• Troubleshooting data, file failures, error handling and general issue resolution
• Responsible for ACA and other benefits compliance activities
• Work closely with the People Experience team on benefit/leave-related Workday integrations and reviewing feed errors
• Provides support to the Benefits Manager and Benefits/Leave Administrator through open enrollment
• Assist in enrollment guide creation, communications and integration/testing within Workday
• Responsible for workflow optimization and ensuring compliance and security of benefits and related data
• Define and deliver benefit trend data to the Head of Global Benefits to support cost evaluation, benefit design and vendor selection data

Skills: Benefit Configuration, Audit Management, Financial Reporting, Integration Management, Compliance Management, Integration Support, Open Enrollment, Reporting

• Assist the Benefits team and other stakeholders in gathering, organizing, and analyzing data from multiple sources 
• Analyze results, interpret data and summarize findings and implications
• Prepare initial cost projections to support plan design decisions and budget impact for multiple benefit plans. 
• Research external sources of information, including healthcare costs and benefit plan trends to fully inform management decisions.
• Work with the Benefits team and external vendors, including consultants and third-party administrators
• Assist in identifying process improvements, including data quality, reporting and other opportunities 
• Improve overall service and satisfaction levels for both associates and the Benefits management team.
• Leads interactions with plans' auditors, tax department, consultants and legal counsel 
• Ensure the timely and accurate preparation of plan filings and reports required by governmental regulations. 
• Responsible for securing non-discrimination testing from third-party suppliers/consultants. 
• Assists in identifying new, emerging regulatory compliance matters and methods for compliance.
• Responsible for research and feedback to escalate customer service issues with third-party suppliers. 
• Identifies trends and develops solutions to improve customer experience.

Skills: 

Data Analysis, Financial Projection, Research, Vendor Management, Process Improvement, Stakeholder Communication, Regulatory Compliance, Customer Service

• Assist in implementing benefits like pension schemes, well-being budgets, etc.
• Provide guidance, statistical analysis, data modeling and cost analysis
• Assist in benchmark survey participation, project managing submissions
• Providing analysis of survey results and insights/recommendations
• Provide analysis and advice on benefits packages for employees in line with the compensation framework
• Build and maintain reports and dashboards in Workday to support the team, HR and management requirements.
• Draft benefits administrative procedures and communication materials
• Contribute to the development of the benefits strategy
• Support and guide the respective HR team and management 
• Deliver knowledge on the market and competitor remuneration and advise accordingly
• Assist in the planning and implementation of benefit programs and projects.

Skills: Benefits Administration, Data Analysis, Project Management, Analytics, Compensation Framework, Reporting, Communication, Strategic Thinking

• Daily administration of employee benefits including medical, dental, pension
• Respond to and ensure timely resolution of employee inquiries
• Maintain enrollments, changes, and terminations both internally and with providers
• Liaise with external providers, vendors, and benefits brokers
• Responsible for Benefits data stewardship including maintenance of data quality
• Responsible for the creation of process and procedural documentation
• Develop, maintain, and deliver benefit communications including employee onboarding, annual enrollment, intranet sites
• Perform audits and reconciliation of benefits-related enrollments, billing, and data to ensure accuracy
• Assist with leave of absence and compliance with local regulations
• Partner and collaborate with other members of People Operations, cross-functional teams

Skills: Benefits Administration, Customer Service, Issue Resolution, Data Management, Vendor Relations, Documentation, Communication, Auditing and Reconciliation

• Be the first point of review for incoming inquiries from the internal call center
• Research the issues and complete inquiries at the first review as much as possible
• Review daily/weekly/monthly billing and accurately prepare bills for payment and then track them for financial review.
• Resource for internal HR colleagues on any escalated issues and be the liaison between HR and vendors
• Support the benefits team on research requests or data gathering, and review communications 
• Support the Head of Reward to provide continuous input into the ongoing development of the Reward Strategy and associated principles
• Working with the Head of Reward and Finance to devise affordable strategies 
• Retain and attract the best talent ensuring the Company is perceived as an employer of choice.
• Lead on any Benefits projects ensuring that they are delivered in line with expectations, on time, and within the agreed budget
• Support and advise on the delivery of the Reward Strategy through proactive involvement with key stakeholders.
• Lead on the well-being strategy, working with individuals across the entire business to drive initiatives and embed a positive wellbeing culture.

Skills: Customer Service, Research, Financial Tracking, HR Liaison, Vendor Management, Data Analysis, Strategic Thinking, Project Management

• Assist with the administration of the 401(k) plan
• Track benefit costs every month and report on findings.
• Provide data for appropriate benefit surveys
• Verify benefit plan premiums/fees and prepare payments to be made to vendors
• Assist with open enrollment and new benefit plan rollouts, including administration, communication and system setup
• Assist with audit of data in the HRIS record-keeping system
• Handle basic benefit issues, interfacing with vendors 
• Participate on the wellness team and assist with wellness initiatives
• Work to understand all relevant local, state and federal benefit regulations
• Assist Payroll and HRIT team with benefit projects
• Provide basic support with the creation of benefit training and communications to all levels of associates
• Maintain effective partnerships with HR to ensure that benefit solutions maintain retention while meeting business needs

Skills: Plan Administration, Benefit-Cost Tracking, Data Management, Vendor Payment, Open Enrollment, HRIS Data Audit, Communication, Regulatory Compliance

• Administers and communicates the company’s benefit programs regarding plan options, policy features, enrollment
• Assists in the expansion of written benefits internal and external processes and procedures.
• Oversees all benefits billing including cost projections, monthly invoice reconciliation and audit functions.
• Administer benefit enrollments, dependent verification, census reporting
• Participate in benefits non-discrimination testing and audits.
• Assist with the development and dissemination of global benefit and wellness program-related documents, online resources and communications.
• Researches current benefit trends and regulatory/legislation requirements and recommends programs/changes to the Senior Manager, Benefits.
• Assists Senior Manager, Benefits with administration of benefits and wellness-related programs.
• Serve as liaison between company and plan provider/third-party administrators.

Skills: 

Benefits Program, Process Improvement, Financial Oversight, Enrollment Management, Compliance, Communication, Trend Analysis, Collaborative Support

• Lead the evaluation and analysis of data in support of strategic benefit initiatives
• Develop and maintain standard and ad hoc reports
• Collaborate with payroll and vendor partners to resolve questions
• Support the maintenance and testing of benefits enrollment system functionality
• Audit and validate employee data within the company’s Human Capital Management System
• Research and respond to employee benefit inquiries
• Assist with the internal and external audits
• Stay current with legal developments and technical knowledge
• Attending educational seminars, web workshops, and reviewing professional publications.
• Support the annual Profit-Sharing process.
• Maintain knowledge of current benefit trends and regulations to recommend plan design changes and process improvements

Skills: Data Analysis, Reporting, Collaboration, System Maintenance, Data Audit, Employee Support, Audit Assistance, Continuous Learning

• Collect, validate, and analyze client data files for processing with GSA systems.
• Analyze variances between data sources (census, payroll, benefits, etc.) 
• Collaborate with the client to ensure timely updates to employee benefits information in source systems.
• Prepare Invoices and Verification Schedule for submission to client.
• Prepare Vouchers for submission to Finance for payment of benefit premiums to carriers.
• Prepare Client reports, including Retirement Funding reports.
• Perform carrier billing reconciliations (carrier bills versus benefits administration system reports).
• Communicate complex fringe benefits compliance concepts in a manner that can be understood by clients, vendors, carriers, and co-workers.
• Handle client inquiries with the highest degree of responsiveness and professionalism.
• Apply Fringe Benefit requirements under the Service Contract Act and the Davis Bacon Act
• Assist with the implementation of new clients.

Skills: Data Management, Problem Solving, Client Collaboration, Financial Administration, Reconciliation, Communication, Customer Service, Regulatory Compliance

• Collecting, interpreting, and analyzing data on leave of absence and benefits.
• Manages benefits data reconciliation processes relevant to systems, vendors, data transfer
• Establishes the requirements of Benefit vendors and ensures complete and accurate data files
• Prepare reports to ensure compliance with relevant LOA and benefits legislation.
• Report the results to the relevant members of the organization including Total Reward Management, HR Business Partners and Payroll.
• Assist with the identification of trends and patterns in leaves of absence.
• Creating a more efficient data collection and analysis process.
• Creating data graphs, dashboards, and visualizations of employee benefit and leave of absence data.
• Assist with the annual administration and project management of the release of the annual Total Reward Statements
• Assists in implementing new software solutions, and producing and tracking key performance indicators (KPIs).

Skills: Data Analysis, Benefits Management, Coordination, Regulatory Compliance, Reporting, Efficiency Improvement, Data Visualization, Project Management, Software Implementation, KPIs

• Provide outstanding customer service in the benefits inbox and hotline 
• Address inquiries from managers and employees on plan details, benefits enrollments, status changes
• Participate as a team member in day-to-day benefits administration
• Participate as a team member on ad hoc projects, including Open Enrollment.
• Ensure compliance with federal and state regulations affecting benefit administration
• Participate as a team member (depending on volume) 
• Partner closely with internal departments, managers, and external vendors 
• Support day-to-day benefit administration, resolve claims and deduction issues, problem solve, and educate on benefit policies and procedures.
• Respond to and research customer service inquiries and issues relating to the specialized benefit functions
• Create communication materials related to specialized benefit functions
• Stays up to date on benefit trends and regulations, especially relating to specialized benefit functions
• Provide outstanding customer service in a highly decentralized and fast-paced environment

Skills: Customer Service, Benefits Administration, Collaboration, Regulatory Compliance, Communication, Problem Solving, Continuous Learning, Project Management

• Support the annual open enrollment process for health benefits
• Document and maintain administrative procedures for benefits processes.
• Support the administration of company leave programs, including state PFML programs, and the oversight of the vendor relationship.
• Analyze current benefits to evaluate the usage, services, coverage, plan experience, and competitive trends
• Review and interpret plan documents including service agreements, SPDs, SMMs, and SBCs.
• Research and resolve benefits functionality and data in the HRIS system.
• Process, audit, and reconcile monthly benefit and insurance invoices.
• Schedule and coordinate wellness activities and communications.
• Research and prepare ad hoc reports, and compile metrics for analysis.
• Research and compile benefits data for audits and other legal inquiries, as directed.
• Assist with daily service functions and frequent ad hoc requests, escalating issues
• Ensure compliance of compensation and benefit programs with all applicable state and federal laws and regulations

Skills: Benefits Administration, Analytics, Legal Compliance, Documentation, HRIS Proficiency, Financial Management, Reporting, Communication

• Driving the development of the benefits strategy.
• Advise and consult with HR leaders on benefit and wellness programs.
• Manage the planning of tactics for the delivery and administration of benefit programs.
• Develop comprehensive benefit communications plans to improve the associate's understanding 
• Meet associate participation objectives in key benefits programs.
• Conduct benefit-cost analysis and projections
• Analyzing key components of financial results, and identifying trends and variances.
• Continually assess benefit plans in light of emerging legislative, social, and business trends 
• Make recommendations for changes to benefits programs to better meet the changing needs of the business
• Select and manage external partnerships to engage in the development and or delivery of benefits plans.
• Plug into projects to support the Total Rewards function, including backup support

Skills: Benefits Strategy, HR Consultation, Program Planning, Communication, Participant Engagement, Financial Analysis, Trend Analysis, Partnership Management

• Serves as a primary point of contact for retirement benefit issues and questions from employees, third parties, and internal stakeholders
• Manage non-discrimination testing and required plan disclosures
• Assist with annual plan audit, and comply with federal regulations
• Plan provisions, and internal policies and procedures
• Oversees QDROs, claims and appeals process, and coordinates appeals committee activities
• Coordinate with Payroll and HRIS regarding participant contributions and data file feeds
• Discuss with vendors on system issues, changes, and upgrades
• Engage in client system acceptance testing, and prepare system requirements for benefit changes
• Maintain Retirement Benefits Inbox and respond to inquiries timely
• Review, edit, and assist with communications on benefits and initiatives

Skills: Retirement Benefits, Compliance Management, Audit Preparation, Plan Provisions, QDRO Oversight, Data Coordination, Vendor Management, System Testing

• Provide analysis, insight, and suggestions for continued improvement and opportunities for retirement and financial wellness education programs
• Interpret plan provisions and communicate the terms of the Plan effectively
• Collaborate with legal counsel on plan amendments, SPDs, and SMMs
• Review regularly scheduled reports (weekly, monthly, quarterly) timely and identify any corrective steps
• Work with appropriate parties on any corrective actions and follow-through completion
• Be involved in projects in both lead and support roles
• Establish project plans, monitor and track progress on work projects
• Communicate with the project team, build relationships and collaborate with cross-functional teams
• Prepare and review periodic reconciliations of financial transactions and accounts
• Manage invoices and weekly funding for contributions

Skills: Financial Analysis, Communication, Collaboration, Report Review, Project Management, Financial Reconciliation, Invoice Management, Funding

• Experience working in an HR department focused on benefits administration, including experience managing leaves of absence.
• Experience providing outstanding customer service to employees with benefit-related inquiries.
• Ability to learn and interpret FMLA and State leave laws 
• Motivated self-starter with the ability to plan, organize, juggle multiple responsibilities, and prioritize
• Ability to follow a payroll calendar and calculate short-term disability and paid parental leave benefits and missed benefit premiums.
• Strong analytical skills with the ability to problem solve and manipulate large amounts of data using technology.
• Ability to communicate clearly in both verbal and written communication.
• Working knowledge of HR database systems (Workday experience)
• Team player with the ability to establish collaborative working relationships.
• Strong attention to detail, and acts with a sense of urgency.

Qualifications: BA in Human Resources Management with 3 years of Experience

• Experience in benefits administration, at a health and benefits consulting firm or financial services firm
• Understanding of leave counseling, leave communications, leave policies, and internal postings
• Outstanding written and verbal communication skills
• Strong attention to detail in writing and editing documents
• Highly proficient in PowerPoint and Excel
• Personal accountability and strong work ethic
• Self-starter with a willingness to learn and apply knowledge
• Ability to communicate and work well with a broad range of business functions
• Deep understanding of plan design concepts and issues
• Ability to develop relationships and build credibility with different stakeholders across the firm

Qualifications: BA in Business Administration with 1 year of Experience

• Entrepreneurial mindset with the ability to work autonomously
• Technically proficient in all aspects of ACA and healthcare reform
• Mastery of benefits administration including plan documents, modeling, and legal requirements
• Proficient in the rest of the MS Office Suite and general computer use
• Project Management experience with an advanced skill set in Microsoft Excel
• Be a team player with strong attention to detail and able to work independently
• Proven track record at delivering timely and accurate information in a fast-paced environment
• Excellent critical thinking, problem-solving, mathematical skills, and sound judgment
• Financial Services and mortgage industry experience
• Strong business acumen and ability to interface with executive management

Qualifications: BA in Communication with 2 years of Experience

• Benefits administration experience with a professional, customer-service-minded work style.
• Ability to remain organized and work on multiple simultaneous projects.
• Proficiency in Excel and spreadsheets (pivot tables, basic calculations, VLOOKUPs, compiling, organizing and analyzing multiple data sets)
• General knowledge of medical insurance plans and employee benefits programs.
• Strong with numbers and general mathematical principles
• General knowledge of pertinent federal and state regulations, filing and compliance requirements
• Strong computer skills including experience with Excel/Google Sheets, Slack, and benefits administration systems.
• Able to learn quickly and apply knowledge to problem solve.
• Experience managing the administration of leave of absence policies.
• Benefits system experience (Workday)

Qualifications: BA in Business Administration with 6 years of Experience

• A working knowledge of employee benefit plans
• An achiever and driven to accomplish the goals set before him/her.
• Strategic in nature, sorting through the myriads of details and projects and coming out on the other side with order and purpose.
• Excellent computer skills, and an expert in MS Word, Excel, and PowerPoint 
• Able to learn new systems and programs, such as the Benefit Point system, and carrier reporting system.
• Highly organized and accurate with strong interpersonal skills
• Independent thinker, offering suggestions for new and forwarding practices.
• Handles many simultaneous projects efficiently and effectively.
• Operates in a fast-paced, energetic environment and welcomes change.
• Ability to create or modify processes or procedures to simplify tasks.

Qualifications: BA in Sociology with 3 years of Experience

• Working experience in benefits administration, strategy, finance, and operations within a medium/large organization.
• Proven experience in achieving operational excellence and developing end-to-end verification procedures with core benefits processes. 
• A keen ability to identify continuous improvement opportunities
• The ability to positively influence and implement changes.
• Be a self-starter, enthusiastic, and tenacious 
• A very positive, “can do” attitude, who “owns” a problem and will persevere and find solutions.
• Excellent people skills and ability to interact positively and tactfully with others.
• Excellent analytical and technical skills, along with effective communication skills.
• Excellent business judgment with strong logic skills.
• Ability to manage many priorities simultaneously and autonomously.

Qualifications: BA in Statistics with 4 years of Experience

• Experience working at an insurance carrier
• Experience in using Salesforce.com and Atlassian JIRA project management system
• Strong organizational skills and attention to detail
• Well-developed communication skills
• Experience with Microsoft Excel and use of basic lookup formulas and pivot tables
• Ability to handle multiple deliverables at once and prioritize workload
• Interest in and/or prior experience in the insurance industry
• Basic understanding of common benefit plan features
• Strong communication skills (verbal and written forms, on the phone and in person)
• Understanding of HMOs, PPOs, HSAs, indemnity plans, and ancillary coverage

Qualifications: BA in Economics with 5 years of Experience

• Excellent analytical skills, ability to capture, review, and analyze data
• Ability to be detail-oriented and to meet constant deadlines
• Exceptional organizational and problem-solving skills
• Excellent interpersonal and communication skills, both written and verbal
• Strong understanding of the benefits administration systems 
• Solid knowledge of employee benefit administration processes.
• Understanding of Fringe Benefit requirements under the Service Contract Act and the Davis Bacon Act
• Working knowledge of computer systems and Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.).
• Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on time

Qualifications: BA in Finance with 7 years of Experience

• Benefits Coordinator or Analyst experience with HRIS system.
• Excellent oral and written communication skills.
• Ability to understand and use current technology tools
• Good knowledge of Microsoft Office (Word, Excel, etc.)
• Experience with HRIS systems, including design, development, and testing.
• Demonstrated experience utilizing Microsoft Excel Pivot Tables and VLookups.
• Ability to verbally communicate with all levels of the organization and vendors.
• Enthusiasm, team spirit, and ability to work without supervision and under pressure
• Ability to handle and analyze databases, payroll files, insurer eligibility files and premium reports
• Ability to work efficiently under conditions of multiple deadlines and changing priorities
• Excellent learning skills and professional judgment

Qualifications: BA in Organizational Behavior with 4 years of Experience

• Experience in analyzing, tracking, and reporting financial and non-financial benefits
• Experience within the waterfall, agile, and continuous improvement led to a change
• Working experience in PMO practices at any level
• Demonstrable ability to develop leading or signpost KPIs to support benefits forecast reliability.
• Exposure to business case preparation and project or continuous improvement derived benefits realization
• Proven ability to understand, interpret, and implement financial data.
• Ability to successfully self-manage, prioritize, and organize workload ensuring deadlines are achieved.
• Solid understanding of Financial management and accounting practices
• Strong interpersonal skills to build team and personal relationships
• Commitment to personal growth, learning, and continuous improvement

Qualifications: BA in Data Science with 3 years of Experience

• Experience with HRIS and online enrollment systems, and UltiPro
• Experience with a complex, multi-jurisdictional corporate environment.
• Advanced MS Word, Excel, and PowerPoint skills. 
• Knowledge of and interest in employee benefit plans and the regulatory frameworks in which they operate
• Ability to adapt to changes and new situations by quickly taking in information
• Excellent critical thinking, analytical, and problem-solving skills to effectively evaluate and manage issues
• Ability to work well in various settings, including independent as well as collaborative/matrixed work environments
• Ability to contribute to strategy while owning day-to-day tasks
• Continuous attention to detail, high standards, and ability to produce high-quality deliverables
• Strong ability to influence, persuade, and tell a written and verbal story through data using tools like Word and PowerPoint

Qualifications: BA in Public Administration with 6 years of Experience

• Working knowledge of state and federal laws and regulations about the administration of health and retirement benefits
• Knowledge of JD Edwards Enterprise One and Ultimate Software
• Strong skills in Microsoft Suite including Excel, Word, PowerPoint, and Outlook.
• Working experience in a full-time analyst role in a tech start-up
• In-depth knowledge of qualitative and quantitative research methods
• Solid experience working with compensation market data
• Extensive knowledge of labor law as it pertains to compensation and benefits
• Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• The ability to write reports, business correspondence, and procedure manuals.

Qualifications: BA in Health Administration with 2 years of Experience

• Experience building compensation profiles for unique positions
• Experience working with workers' compensation plans
• Strong math aptitude and financial acumen
• Excellent analytical skills, including advanced Excel skills
• Ability to evaluate systems and procedures and identify potential process improvements
• Proficiency in the analysis and interpretation of large volumes of data
• Strong attention to detail and ability to thrive in a fast-paced environment
• Ability to maintain confidentiality and adhere to the highest degree of professional standards
• Excellent time management and organizational skills
• Ability to interact positively and communicate with all levels of staff and management

Qualifications: BA in Industrial Relations with 4 years of Experience

• Prior experience in HRIS platform with Workday or Success Factors
• Basic understanding of employment laws as they apply to the hiring process
• Proficiency in Microsoft Office applications with HRIS systems
• Working knowledge of employee benefit plans and administration
• Excellent communication skills (both written and verbal)
• Ability to establish relationships quickly and easily
• Ability to work well under pressure with excellent time management skills
• Proficiency in Microsoft Office programs (Outlook, Word, Excel, and PowerPoint)
• Be task-oriented and be able to consistently meet deadlines
• Highly self-motivated, able to work fairly autonomously with general direction

Qualifications: BA in Information Systems with 3 years of Experience

• Working experience in the Benefits field of Human Resources
• Working knowledge of the Human Resources field, including best practices, compliance, and industry standards.
• Strong knowledge of benefits processes, including laws and regulations including PPACA, ERISA, HIPAA, FMLA, COBRA, CDHP
• Ability to work in technical platforms with data, set up, troubleshooting, and reporting on data or metrics
• Show the initiative to learn new data and technology skills
• Able to independently use MS Office products and other technology platforms
• Knowledge of ADP Workforce Now and ADP Modules including Time and Attendance, Leave and Scheduler
• Knowledge of the impact on client reporting, payroll process, carrier enrollments, and benefits administration life cycle.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Qualifications: BA in Communication with 5 years of Experience