ASSOCIATE PROJECT MANAGER JOB DESCRIPTION

Most professionals understand what a project is. Fewer know how to keep one intact when client requirements shift mid-implementation and three stakeholders want different outcomes. The Associate Project Manager in IT services owns the coordination layer between business requirement gathering and technical delivery, shepherding engagements from kick-off through User Acceptance Testing and formal hand-off. In an environment where enterprise software implementations routinely span multiple third-party vendors and internal teams, this role is what keeps scope, schedule, and client confidence from drifting apart.

As the Associate Project Manager, you translate client business needs into structured delivery plans, managing documentation, risk, and stakeholder communication across the full span of each engagement. You work within an IT delivery organization alongside Team Managers, technical leads, and external partners, with direct accountability for keeping projects on time and within agreed scope.

Career Impact: Owning UAT coordination and Business Requirements documentation across enterprise software projects builds the kind of delivery credibility that accelerates movement into a full Project Manager title.

Business Impact: When implementations complete on schedule and clients transition cleanly to support teams, renewal conversations start from a position of trust rather than damage control.

Growth Opportunity: Exposure to IT Quality Management Systems and Agile Frameworks positions you to pursue PMP certification and take on program-level scope with larger client portfolios.

• Lead project kick-off, business requirement gathering, and solution design sessions with client stakeholders.
• Coordinate project schedules, resource allocation, and task assignments to maintain delivery timelines.
• Monitor active project status and consolidate updates into structured reports for internal and external stakeholders.
• Manage issue and risk logs with the Team Manager, escalating blockers before they affect delivery commitments.
• Review client business processes and translate findings into documented functional requirements and solution designs.
• Drive UAT planning and acceptance, ensuring outcomes are formally reported to stakeholders before hand-off.
• Maintain all project documentation including agendas, meeting minutes, action logs, and communication templates.
• Partner with third-party vendors and cross-functional teams to align delivery activities across organizational boundaries.

• Bachelor's degree in business, information technology, or a related field, or equivalent work experience.
• 3 or more years of project management experience, with direct accountability for client-facing IT implementations.
• Demonstrated ability to document Business Requirements and Functional Solution Designs with precision and no ambiguity.
• Proven record managing multiple simultaneous projects including third-party relationships and multi-stakeholder coordination.
• Sound understanding of IT Quality Management Systems and Agile delivery frameworks.
• Strong verbal and written communication skills with the organizational discipline to keep information flowing clearly across all parties.
• Ability to research alternative approaches and make reasoned decisions when standard solutions do not apply.

• PMP certification from PMI or active pursuit of certification within 12 months.
• Experience with enterprise software implementations in HR, Payroll, or Time and Attendance systems.
• Background in infrastructure or network solution delivery alongside application project management.
• Familiarity with full software lifecycle processes from requirements through post-deployment support.

• Schedule adherence rate, measuring the percentage of milestones delivered on or before agreed dates.
• UAT acceptance cycle time, tracking days from testing initiation to formal client sign-off.
• Issue closure rate within sprint or reporting period, reflecting resolution speed against open risk log items.
• Stakeholder reporting completeness score, based on timely submission of status updates and meeting minutes.
• Client onboarding-to-support transition rate, measuring how cleanly engagements hand off without post-closure escalations.
• Typical tools: Project scheduling (commonly MS Project or equivalent); documentation and collaboration (commonly MS Office Suite or Google Workspace).

• Base Salary Range: $70,000 to $95,000 per year depending on experience and location.
• Bonus: Annual performance bonus typically ranging from 5% to 10% of base salary.
• Equity: Generally not offered at this level; some technology employers offer nominal RSU grants.
• Health Benefits: Medical, dental, and vision coverage; employer typically covers 70% to 80% of premiums.
• PTO: 15 to 20 days annually plus federal holidays; some employers offer additional sick leave.
• Common Perks: Professional development budget for PMP certification, remote or hybrid schedule options, and technology stipend.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion is a condition of employment for this role, given regular access to client systems and sensitive project data. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process. Candidates must be authorized to work in the United States.

The Senior Associate, Project Management owns the streamlined coordination of project workflows from kick-off to completion, enforcing timelines, monitoring scope, and analyzing financial performance within a marketing agency setting. Collaborating with client partnership teams, the Finance Team, and cross-functional vendors, this role delivers the operational discipline that keeps client projects on time and on budget.

Key Responsibilities

• Assist in defining scope, create staff plans, and enforce timelines aligned with internal and client needs.
• Oversee the internal progression of projects from kick-off to completion.
• Manage project execution, including tracking ongoing projects, routing deliverables for approval, monitoring scope, and analyzing financial performance.
• Execute projects based on direction from multiple sources while maintaining effective relationships.
• Communicate and report on project status and budget to internal team members.
• Establish positive relationships with functional teams, client partnership teams, and vendors to lead and drive performance.
• Collaborate with the Finance Team to track and report on revenue and forecasts.
• Assist in identifying best practices for developing new systems, processes, and tools to enhance client work delivery.

Required Qualifications

• Bachelor's or graduate degree in a relevant field.
• 5+ years of experience in a marketing project management role within an agency setting.
• Proven track record of delivering high-caliber project management services to clients and teams.
• Ability to self-start and manage multi-disciplinary teams with shifting workloads across diverse projects.
• Positive outlook, collaborative spirit, and passion for producing exceptional deliverables.

Embedded within the Platform Governance team, the Associate Project Management drives continuous improvement projects and delivers actionable analytics that support business decisions and identify performance levers across Commercial, Finance, and Logistics functions. Working closely with business teams and cross-functional partners, this role shapes implementation outcomes that move the platform toward its operational and revenue targets.

Core Functions

• Drive continuous improvement projects based on data insights to increase performance.
• Provide actionable analytics to identify levers to reach targets.
• Work cross-functionally based on topic areas including Commercial, Finance, and Logistics.
• Work with business teams to understand and improve on identified priorities.
• Support other ad-hoc projects based on local strategy.

Qualifications & Experience

• Bachelor's or Master's degree in a relevant field.
• At least 3 years of work experience in operations, project management, analytics, or consulting; e-commerce experience is a plus.
• Strong interest in driving business improvements through data-driven decision making and enthusiasm for e-commerce.
• Advanced analytics skills including proficiency in Microsoft Excel and PowerPoint; SQL is a plus.
• Ability to manage multiple stakeholders, prioritize, and deliver on multiple projects.
• Ability to define action plans and support strong execution.
• Self-motivated, proactive, and able to work under pressure.
• Excellent verbal and written communication skills in English and Vietnamese.

Reporting to program leadership, the Associate Project Management supports cross-IPT and cross-Business Area integration by reviewing project status, managing schedules, and developing monitoring mechanisms that enable operational excellence across restricted efforts in Palmdale, Rancho Bernardo, and El Segundo, CA. Partnering with project managers, line managers, and program Functions, this role builds the tools and coordination structures that keep complex defense programs on track.

Primary Duties

• Review status of projects and budgets, manage schedules, and prepare status reports.
• Assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals.
• Develop mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients.
• Develop tools and metrics and manage small projects within the larger program and business area.
• Support new business proposal writing and team organization.
• Support internal and customer meetings including logistics, presentation materials, action item tracking, and post-meeting follow-up.
• Maintain organization charts and support staff meetings.
• Conduct business travel up to 25% of the time between assigned work location, Palmdale, and Rancho Bernardo, CA.

Education & Experience

• Bachelor's degree from an accredited university, or 0–2 years of general business or internship experience for level 1.
• Bachelor's degree and 3 years of Project Management or Program Integration experience, or a Master's degree with 1 year, or 3–6 years of general business experience with a project management focus for level 2.
• Current, active DoD Secret clearance within 6 years of last investigation/adjudication; ability to obtain and maintain Special Program Access, with current Special Program Access preferred.
• PMP Certification is a plus; CAM experience/certification preferred.
• Experience in project integration, scheduling, risk/issue/opportunity management, and proposal writing preferred.
• Experience in SCIF/SAPF environments and aerospace and/or defense industry preferred.
• Proficient in Microsoft Office Products including PowerPoint, Word, Excel, and Project; working knowledge of Project Management principles.
• Ability to autonomously assess complex problems and coordinate across large, diverse teams of program, business, and technical SMEs.

Sitting at the intersection of project coordination and data operations, the Associate Project Management leads hands-on implementation efforts, delivers quality business reports, and serves as a resource for cross-functional service lines including web application registration and mobile application research. Operating across sales, operations, customer service, and product teams, this role enables the core team to meet project goals through disciplined data collection and insightful analysis.

Duties

• Coordinate projects with hands-on implementation to achieve project goals.
• Work cross-functionally with internal stakeholders including sales, operations, customer service, support functions, and product teams to drive project progress.
• Process and deliver quality operational and business reports.
• Visualize and analyze insightful data.
• Collect and manage project-related data.
• Serve as a resource for service lines such as web application registration, snap order service, and mobile application research.
• Support the core team as assigned.

Skills & Qualifications

• Bachelor's degree in economics, business management, social science, psychology, or any related field.
• 2+ years of work experience.
• Comfortable with data analysis and visualization in business reports.
• Proficient in Google Sheets, Excel, Google Slides, and PowerPoint.
• Strong attention to detail, analytical thinking, problem-solving, and coordination skills; adaptive, fast learner, and open-minded.
• English proficiency for business communication or TOEIC 650.

A key member of the Siemens Mobility project team, the Associate Project Manager supports end-to-end execution of a locomotive project in San Francisco, leading design reviews, managing scope changes, and driving schedule across engineering, procurement, and manufacturing phases. Collaborating across a co-located facility with project management, engineering, and manufacturing teams, this role delivers the coordination and reporting that sustains customer communication and project acceptance.

Technical Responsibilities

• Support the PM during project execution across phases including proposals, planning, design, procurement, manufacturing, commissioning, and customer acceptance.
• Support the PM in leading discussions and negotiations with customers for scope clarification and changes in scope, cost, and schedule.
• Lead design review activities for conceptual, preliminary, and final design.
• Proactively manage changes in project scope, identify potential problems, and devise contingency plans.
• Drive project schedule for design, milestones, vehicle delivery, and acceptance.
• Lead strategic project activities for engineering, procurement, and manufacturing startup.
• Communicate and manage project expectations to team members and stakeholders in a timely and clear manner.
• Develop and deliver monthly project reports, customer progress reports, change proposals, and presentations to management and stakeholders.

Minimum Qualifications

• Bachelor's degree in mechanical engineering, electrical engineering, or a relevant engineering discipline preferred.
• PMP certification via PMI is a plus.
• Minimum 3 years of Project Management experience in Rail Vehicle Manufacturing, Heavy Industrial Manufacturing, or similar industries; 5 years of rail vehicle or heavy machinery experience preferred.
• Technical knowledge of rail vehicle project management, engineering, and manufacturing preferred; experience with complex products and system integration also considered.
• Excellent technical, oral, and written communication skills with demonstrated presentation ability.
• Willingness to travel up to 25% for customer visits and supplier reviews.

Successful client outcomes depend on the Associate Project Manager, who leads the full implementation life cycle from Project Kick-off through User Acceptance Testing and Project Hand-Off, managing documentation, risks, and day-to-day communication across project teams and stakeholders. Based within a technology delivery environment, this role serves as the coordination hub between clients, team managers, and third-party partners to ensure projects are completed on schedule and to specification.

Accountabilities

• Prepare project documentation including agendas, meeting minutes, monthly reports, follow-ups, templates, and other communication materials.
• Review and analyze client business operations and processes.
• Deliver owned tasks within schedules and timelines agreed with the Team Manager and/or client.
• Research alternative approaches to solve problems.
• Manage issues and risks with the Team Manager using project management tools.
• Manage and coordinate projects, tasks, schedules, status, and reporting to stakeholders independently.
• Focus on proactive planning to manage risk, remove barriers, and meet goals.
• Manage day-to-day project communication and maintain positive working relationships with the project team.

Experience & Qualifications

• Bachelor's degree or relevant business/IT experience.
• PMP Certification preferred.
• Overall 5–7 years of experience with a minimum of 3 years as an Associate Project Manager or Project Manager; experience managing multiple projects simultaneously including working with third parties and multiple stakeholders.
• Sound understanding of IT Quality Management Systems and/or Agile Frameworks.
• Proficient in project documentation, release management, resource planning, activity definition, and Business Requirements and Functional Solution Design.
• Strong verbal and written communication and organizational skills with the ability to work effectively across departments.
• Pragmatic team player with attention to detail, proactive attitude, and ability to explain complex requirements concisely.

As the Associate Project Manager, this role plans, directs, and coordinates designated IT projects from requirements gathering through UAT acceptance, translating business needs into technical solutions and ensuring delivery against business requirements. The Corporate IT team relies on this work to maintain clear stakeholder alignment, precise resource allocation, and timely project documentation across internal client engagements.

Job Functions

• Interface with internal business clients and stakeholders to understand and analyze business requirements.
• Translate business IT requirements into technical requirements.
• Develop full-scale proposals with the technical solution team and present to stakeholders for approval.
• Define resource allocation, work scope, responsibilities, and project phases and timelines.
• Drive all project personnel to work according to plan and ensure solid progress toward targeted requirements.
• Collect status updates and provide regular summarized reports and to-do actions to all stakeholders.
• Identify problems and determine alternatives or workarounds to ensure project delivery quality.
• Ensure UAT acceptance and report project outcomes to stakeholders.
• Create and maintain records of project documentation.

Professional Experience

• Bachelor's degree in IT, business, or a related discipline, or relevant technology background.
• At least 2 years of relevant work experience; experience in infrastructure/network project delivery is an advantage.
• Excellent project management skills with a track record of high-quality project delivery.
• Technical background in network or systems is an added advantage.
• Good reporting and documentation skills for clear, timely information flow; proficient in relevant project management tools.
• Strong stakeholder management, coordination, communication, problem-solving, prioritization, and time management skills with strong analytical and result-oriented capabilities.
• Ability to multitask and learn in a fast-paced environment.

Associate Project Manager leads end-to-end delivery of high-value enterprise software implementations, managing contractual deliverables, stakeholder expectations, and client onboarding within defined scope and budget constraints. The work directly supports large enterprise clients across Singapore, enabling operational outcomes through structured project post-mortems, risk mitigation, and smooth transitions to ongoing support.

Activities

• Plan and administer end-to-end project delivery of contractual deliverables and timelines within scope and budget.
• Anticipate and mitigate issues that may interfere with project success.
• Ensure smooth client onboarding and transition of client management to the Support team.
• Manage customers' and internal teams' expectations through effective communication, negotiation, and stakeholder influence.
• Conduct project post-mortems to gather learning points for future projects.

Background & Experience

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or Business.
• PMP Certification is an advantage.
• 1–2 years of project management experience with external customers.
• 3–5 years of enterprise software implementation experience.
• Proven success managing multiple complex simultaneous projects including scope, time, cost, and quality.
• Background in HR, Payroll, Time & Attendance, Healthcare, or Government preferred.
• Knowledge of full software lifecycle implementation.
• Proficient in Microsoft Office Suite including Project.
• Strong verbal and written communication skills; ability to manage customer interactions with diplomacy and professionalism.

The Associate Project Manager owns the planning and execution of cross-functional improvement initiatives spanning Customer Experience, Payments, Fulfilment, Supply Chain, and Customer Service, reporting to the Head of Project Management and Supply Chain in Jakarta. Collaborating with internal and external stakeholders across divisions, this role delivers measurable operational improvement and financial benefits that advance the company's annual targets.

Scope of Work

• Prepare, plan, and execute projects and improvement initiatives across Customer Experience, Payments, Fulfilment, Supply Chain, and Customer Service.
• Ensure deployment of common solutions across divisions and businesses.
• Assess change readiness and prepare plans for supporting internal and external stakeholders.
• Apply process improvement tools and methodologies to define activities aligned with business objectives.
• Prepare detailed plans to track project performance and ensure timely completion of deliverables.
• Deliver significant operational improvement, financial benefits, and better customer experience to meet annual targets.

Knowledge Skills & Abilities

• Minimum Bachelor's degree with excellent academic results from a reputable Indonesian or international university.
• Minimum 4 years of relevant work experience in project management roles at leading companies or consulting firms with high exposure to key projects.
• Excellent analytical skills, strong attention to detail, and deep process understanding.
• Strong Microsoft Office skills including Excel, Word, and PowerPoint.
• Dynamic personality with high enthusiasm, commitment, and genuine drive to solve problems and lead change.
• Native Bahasa Indonesia speaker with fluent English; excited to work in a multicultural, fast-paced environment.