• Drive sales and profitability in synergy with store manager;
• Motivate, supervise and coach salespeople
• Help store manager apply the sales processes in place, while looking for ways to improve 
• Control key operational procedures, such as inventory, PandL, etc. 
• Measure performance and demonstrate a good understanding of KPIs to improve store results
• Showcase the store, following brand guidelines for visual merchandising
• Assume the duties of the Store Manager in his absence.
• Responsible for all front of house including driving sales, CRM and training and development
• Provide exceptional levels of customer service and be a role model for  team
• Maintain high retail standards

Skills: Sales and Profitability Enhancement, Leadership and Team Motivation, Sales Process Optimization, Operational Procedure Management, Performance Analysis and KPI Mastery, Visual Merchandising and Brand Compliance, Managerial Duties and Store Leadership, Customer Relationship Management and Service Excellence, Retail Standards Maintenance

• Assist the department manager to lead the team to provide high-quality customer service
• To ensure that the departmental team provides all customers with a service experience that meets Burberry standards, this requires ensuring that team members complete all training
• Promote various sales indicators of the department, such as conversion rate, sales performance, customer orders, customer unit price, customer information collection, etc.
• Communicate effectively with relevant departments in the absence of department managers
• Acting as an expert and ambassador for familiar product categories in the department
• Keep up-to-date with brand advertising and promotions, new product launches and promotions, and ensure clear communication with the team
• Leverage a CRM system to develop and maintain loyal customers and help teams achieve the highest quality customer information on every transaction
• Ensure employees are familiar with product knowledge and familiar with company policies and procedures
• Drive online worksheets and ensure employees drive online process sales
• Assist the department manager in planning the work arrangement of the team to ensure that the customer flow needs of the store can be met at all times

Skills: Customer Service Leadership, Training and Development Coordination, Sales Performance Enhancement, Interdepartmental Communication, Product Expertise and Brand Representation, CRM System Utilization, Product Knowledge and Policy Training, Online Sales Process Management, Work Scheduling and Customer Flow Management

• Assisting the Store Manager with the day-to-day running of the store, e.g. store opening and closing, staffing, visual merchandising, inventory/delivery, administrative work, banking, cleaning, etc.
• Sell ​​Martens products, ensure top-notch customer support and drive sales performance of the wider team to meet/exceed store KPI targets.
• Assist the branch manager in implementing and promoting superior customer service in the branch.
• Trained, developed and mentored the store team to ensure accountability for meeting performance targets (sales, inventory, mystery shopping...etc.), efficient operations and improving the customer experience.
• Assist the store manager in maintaining a safe and secure work environment (including health and safety procedures, safety procedures, tracing procedures, etc.).
• In the absence of the branch manager, opening and closing the branch and taking full responsibility for the store.
• Ensures all pricing, signage, and displays are correct at all times.
• Responsible for controlling inventory stock levels and reordering as necessary within budget.
• Enforces all company policies and procedures, including health, safety, and security.
• Consistent and reliable attendance 
• Sustains a high level of product knowledge and product preparation.

Skills: Store Operations Management, Sales and Customer Support, Team Leadership and Development, Safety and Security Compliance, Inventory Management, Policy and Procedure Enforcement, Product Knowledge Enhancement, Visual Merchandising

• Manage the usage and implementation of omnichannel experiences and tools
• Working with other functions and driving the store team to provide a premium in-store and omnichannel consumer experience.
• Collaborate and confidently lead dedicated-consumer experience teams to provide a first-class end-to-end consumer service making use of key tools and innovations, loyalty programs, promotions, product launches 
• Maximize opportunities and being a role model of consumer service for a store and even stores in district and wider portfolio.
• Manage regular NPS, consumer feedbacks, retail KPIs reports to provide analysis and insights that serve as basis to actions that will enable the store and local team
• Identify opportunities and growth sharing best practice at market and global level
• Assist with employee recruitment, onboarding, development and retention within the department
• Assist department managers with monthly employee development plans and annual evaluations
• Give company instructions to team members and serve as role models
• Ensuring appropriate conduct consistent with Burberry leadership at all times when conducting store business
• Remember and drive company culture and core values – protect, explore, inspire

Skills: Omnichannel Experience Management, Cross-Functional Collaboration, Leadership in Consumer Experience, Analysis and Insight from Consumer Feedback, Employee Lifecycle Management, Performance Management and Development, Leadership and Instruction, Company Culture and Values Advocacy

• Effectively engage Walmart customers and explain Clutter’s value proposition
• Respond to all customer questions about the company, product and services
• Record customer interaction activity, take customer lead information, and help book appointments online using provided technology
• Help maintain company inventory and ensure that the store is neat and welcoming at all times
• Provide on-the-ground feedback and data to Clutter’s operations/product teams to help refine and improve product offerings
• Serve as a liaison between the Walmart retail team and Clutter’s management team
• Manage shift scheduling for Brand Ambassadors, as well as daily store opening and closing
• Troubleshoot and resolve/escalate any in-store issues that arise on a daily basis
• Keep up to date with current market trends
• Create and manage relationships in the community

Skills: Customer Engagement, Communication Skills, Data Recording and Management, Inventory and Store Maintenance, Feedback Collection and Reporting, Team Coordination and Liaison, Shift Management and Operations, Problem-Solving and Issue Resolution, Market Trend Analysis, Community Relationship Management

• Identify new customers and revenue opportunities.
• Participate in the interviewing, selection, training, evaluation and retention of store personnel. 
• Supervise store personnel when manager is not present. 
• Participates in employee and company training.
• Protect and maintain the security of store assets.
• Ensure compliance with all inventory and operational standards.
• Manage toward a positive cash flow by achieving sales forecast, managing payroll costs (including controlling overtime) and controlling operating expenses.
• Work closely with the sales department in promotions, SPIFFs, displays and other marketing campaigns.
• Develop and maintain strong relationships with customers. 
• Handle customer complaints effectively and positively, call on customers

Skills: Customer Acquisition, Team Leadership & Development, Store Operations Supervision, Training Participation, Asset Security, Compliance & Inventory Management, Financial Management & Cost Control, Marketing & Sales Collaboration, Customer Relationship Management, Complaint Resolution

• Monitor the level of customer service and satisfaction within the store and take action as required to address issues
• Assist in executing community relations plans for the store that ensure the development and maintenance of long term business relationships with customers and community stakeholders
• Develop in depth knowledge related to store operations, and competition within the community;
• Provide store personnel with the necessary products and sales training to ensure customers have an excellent shopping experience;
• Assist in driving sales through promotional offering, reaching sales targets and increasing profits.
• Participate in ordering appropriate merchandise for the market needs to maximize sales opportunities
• Accountable for health and safety for all employees and compliant to all company policies and programs.
• Manage the physical appearance of stock and stores.
• Prepare store employee schedules to ensure coverage of all shifts and positions. 
• Operational and administrative activities in connection with consulting and sales

Skills: Customer Service Management, Community Relations and Stakeholder Engagement, Store Operations and Market Analysis, Product and Sales Training, Promotional Sales and Profit Maximization, Merchandise Ordering and Sales Optimization, Health and Safety Compliance, Inventory and Store Appearance Management, Employee Scheduling, Operational and Administrative Sales Support

• Coordinate daily customer service operations by ensuring the workplace is operating at its best capabilities
• Understand and analyze boutique performance data to maximize sales and business goals
• Participate in action plans to reach qualitative and quantitative objectives, improve results and recommend business solutions.
• Maintain service quality by supporting the development of best-in-class client focused teams through effective training, coaching and motivational activities
• Ensuring Brand and product knowledge is transferred into sales skills.
• Identify and retain top talent by assessing team capabilities and collaborating in creating development plans.
• Support the development of a high-performance culture in the boutique by providing training sessions, reviewing staff results, capabilities, behavior and learning needs as well as identifying and managing poor job performances.
• Collaborate in the recruitment, onboarding and development of the boutique team.
• Ensure the boutique team adheres to all HR policies and procedures
• Deliver outstanding IQOS experience by always providing the highest level of in-store premium customer service and leading by example

Skills: Customer Service Coordination, Sales and Performance Data Analysis, Business Plan Implementation, Quality Service Maintenance, Sales Skills Enhancement, Talent Identification and Retention, High-Performance Culture Development, Recruitment and Team Onboarding

• Experience in retail management, ideally within the luxury industry.
• Proven experience at successfully managing the retail stores, people, account management, budgets and expenses.
• Ability to work in a hands-on environment where multitasking ability is paramount.
• Strong interpersonal skills to effectively lead and motivate others.
• Demonstrates integrity, honesty and knowledge to ensure compliance with all company policies and procedures while instilling the Corporate Vision, Mission and Values into daily work.
• Experience achieving sales targets and maximising profit 
• Professional ability to performance manage
• Integrity, enthusiasm and strong communication skills

Qualifications: BS in Retail Management with 2 years of Experience

• Previous management experience in retail or hospitality (essential)
• Demonstrated experience leading a similar size team as stated above 
• Strong focus on achieving exceptional customer service
• A strong focus on achieving excellence and committed to team work
• A willingness to gain expertise in product knowledge
• A professional approach to troubleshooting problems
• Composed approach to working in a systematic manner within time constraints
• A great committed attitude and work ethic
• Passion about training and development
• The ability to motivate and inspire team

Qualifications: BS in Marketing with 3 years of Experience

• Previous management experience and community-oriented;
• Ability to work under minimal supervision;
• Experience in retail distribution, merchandise displays, inventory control, cost control, and revenue generation;
• Expertise in developing community relations by working with store associates and community partners respectfully, knowledgeably and effectively;
• Highly motivated with a passion to bring communities products and services to live better;
• Ability to manage a team of approximately 8-10 staff
• Effective leadership with excellent people skills, and a great ability to build trust and relationships.
• Organic growth potential and development options within the organization as it continues to grow and evolve
• Potential growth to higher-volume location
• Potential growth to store management

Qualifications: BA in Business Administration with 5 years of Experience

• High levels of energy, optimism and self-motivation
• Flexibility and solution orientation, with the ability to reprioritize tasks as necessary
• Strong performance under pressure/ability to handle stress and hold things together during tough times
• High integrity and adherence to organizational core values and all ethical standards /Possesses strong personal moral and ethical standards
• Professionalism, both in appearance and demeanor
• Commercial awareness and strong business acumen
• Ability to effectively collaborate with team members at all levels (team player)
• Strong communication skills with an ability to maintain an open dialogue and bring out the best in people
• Ability to establish a relationship/rapport with the customer and the broader internal and external teams – gain trust and respect
• Curiosity and persistence to solve problems – look beyond the obvious

Qualifications: BS in Finance with 4 years of Experience

• Retail sales and store management experience in a high-end clientele selling environment.
• Experience working with affluent, luxury brands
• Previous experience working at a Flagship store or high volume, high traffic store experience required.
• Experience creating and building long-lasting relationships with customers.
• Payroll and retail expense management.
• Solid understanding of retail math and sales performance analytics in a business environment.
• Excellent time management and organizational skills with the ability to multitask in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Advanced experience with Microsoft 360 including Word, Excel, PowerPoint, and Outlook.

Qualifications: BS in Economics with 3 years of Experience

• Be extremely sales-focused and proactively achieve sales targets for the month
• Clienteling knowledge and be able to build relationships easily
• Extremely charismatic and able to build great rapport with clients
• Experience in working in a fast-paced environment
• Ability to use own initiative
• Strong understanding of the luxury market
• Experience within a menswear RTW background including formal, casual Leather goods, footwear and accessories.
• Manage and lead a dynamic team within a sector with high footfall striving to execute the best service possible.
• Ability to stand for long periods of time and flexible to work retail hours (standard, peak, and holiday).
• Potential long-term growth to multi-store management

Qualifications: BA in Communication with 4 years of Experience

• Highly customer-centric and always puts the needs of our customers first
• Agile, open and curious
• Outgoing and committed to excellence across all areas of the business
• Ability to communicate needs of the business effectively
• Experienced in training and on-boarding talent
• Excited to learn, grow and adapt in a new environment
• Flexible availability to support the needs of the business
• Previous knowledge of the cannabis industry considered an asset
• Driven to grow a career in the cannabis retail industry
• Receipt of all applicable licenses from the Alcohol and Gaming Commission of Ontario 

Qualifications: BA in Human Resources with 5 years of Experience

• Compliance with the rules and regulations of the AGCO, including but not limited to the rules and regulations of the AGCO pertaining to the role of Store Manager
• Completion of training certification through CannSell Ontario and receipt of the certificate of completion, pursuant to the Cannabis License Act and Ontario Regulation 468/18
• Police background check will be required as per AGCO regulations
• All applicants must be 19 years of age or older
• Should have a solid background in retail management and exposure to the administration aspects of running a multi-million-dollar business. 
• Must have a strong belief in delivering excellence in customer experience and community engagement. 
• Will be a high achiever with a passion that will motivate and inspire your team, along with being the pillar of your local community. 
• Enthusiasm and reliability will be the key to your success. 
• Reward hard work and are committed to workplace safety.

Qualifications: BA in Psychology with 2 years of Experience