Job Summary:

• Identify and support the activation of new client sources
• Drive customer's lifetime loyalty and manage customer expectations while consistently delivering memorable moments
• Actively monitor customer satisfaction and purchasing behavior pattern indicating areas of improvement to service and product offer
• Assist the execution of events in partnership with Store Manager and Activation Lead
• Create an appealing and safe environment to customers by ensuring visual merchandising standards, housekeeping and HandS guidelines are maintained at all times
• Effectively manage stock to minimize loss by ensuring all loss prevention rules are followed
• Identify merchandising needs to drive growth through product assortment and VM presentation
• Active work with business key figures (KPI's) and optimization of sales targets
• Takeover of further managerial and organizational tasks in branch
• Individual, professional and friendly advice as well as personal support and inspiration for customers

Skills on Resume: 

Client Acquisition and Activation (Hard Skills)

Customer Relationship Management (CRM) (Soft Skills)

Data Analysis and Action (Hard Skills)

Event Management (Hard Skills)

Visual Merchandising and Store Maintenance (Hard Skills)

Inventory Management and Loss Prevention (Hard Skills)

Merchandising Strategy (Hard Skills)

Sales Performance Optimization (Hard Skills)

Job Summary:

• Provide best-in-class customer service, where every customer is treated with great importance and respect.
• Talk confidently to the customers about products, values and history.
• Show passion for the brand to every customer and convey what makes us unique.
• Be an environmental ambassador by leading on environmental initiatives and environmental storytelling, together with the Sales Associates and the environmental team.
• Maintain high merchandising values that reflect the Patagonia image by being creative, educational, inviting, and expressive.
• Inspire employees so that each person contributes to the productivity of the store.
• Be responsible for opening and closing the store and securing all store assets.
• Act as the go-to person for the store team when the Retail Store Manager is absent. 
• Ensure an update and overview of the store.
• Planning and implementation of luxurious beauty events

Skills on Resume: 

• Excellent Customer Service Skills (Soft Skills)
• Product Knowledge and Confidence (Hard Skills)
• Passion for the Brand (Soft Skills)
• Environmental Awareness and Leadership (Soft Skills)
• Visual Merchandising (Hard Skills)
• Team Leadership and Motivation (Soft Skills)
• Store Operations Management (Hard Skills)
• Effective Communication and Delegation (Soft Skills)

Job Summary:

• Work hand-in-hand with the Store Manager to lead and motivate the team to work to full potential every day
• Ensure and provide excellent customer service throughout the store and be the lead point of contact for all customer needs
• Monitor and drive continuous improvement of store Key Performance Indicators (KPIs)
• Lead essential team projects, such as weekly promotional sets and routine re-merchandising
• Provide hands-on support for any and all other operational tasks, including cash management, working stock, cleaning, and other essential store functions
• Ensure a safe, positive, and productive working environment for all store employees based on company and legal policies and procedures
• Support in the management of the store and the achievement of goals
• Management and coaching of individual employees to ensure a high service standard
• Manage the daily operation of the store to ensure customers have an amazing experience.
• Develop and motivate team, drive store sales to achieve targets.

Skills on Resume: 

• Leadership (Soft Skills)
• Customer Service (Hard Skills)
• Analytical Skills (Hard Skills)
• Project Management (Hard Skills)
• Operational Efficiency (Hard Skills)
• Safety and Compliance (Hard Skills)
• Goal Achievement (Hard Skills)
• Coaching and Development (Soft Skills)

Job Summary:

• Supporting the Store Manager and Management Team in all areas of the business
• Lead by example to set management expectations across team and manage performance accordingly
• Train, mentor and coach Team Members to work towards goals and succession planning
• Assist the Manager in building the business in line with company vision and values
• Roster management and Payroll approval
• Work with the Visual Merchandising team to ensure that all creative visions are applied within the store
• Help to maximize sales for the Crocs Store
• Maintain solid product knowledge and awareness of all promotions and advertisements.
• Assist in visual merchandising, display maintenance and monitoring stock.
• Deliver a high level of operational excellence including store appearance, loss prevention, cash 

Skills on Resume: 

• Leadership Skills (Soft Skills)
• Training and Development (Soft Skills)
• Business Acumen (Soft Skills)
• Roster Management and Payroll Approval (Hard Skills)
• Visual Merchandising (Hard Skills)
• Sales Maximization (Soft Skills)
• Product Knowledge and Awareness (Hard Skills)
• Operational Excellence (Soft Skills)

Job Summary:

• Ensure that customers feel welcome by providing a friendly environment, which includes greeting and acknowledging every customer
• Tending to the customer’s needs and providing the best tailor-made advice
• Process the purchase of customers in the cash register
• Be a role model and motivate employees to attain individual and team sales goals daily
• Deliver operational excellence in the store by following the policies and practices, including human resources, visual merchandising, marketing, loss prevention, operations and safety and security of employees and customers
• Manage the store in the absence of the Store Manager
• Master all daily tasks and be able to delegate and provide clear directions for others
• Generates positive results in a manner that is consistent with Crocs’ values
• Assist Store Manager with preparing the weekly working schedules Sales

Skills on Resume: 

• Customer Service Skills (Soft Skills)
• Sales Skills (Hard Skills)
• Leadership Skills (Soft Skills)
• Operational Excellence (Hard Skills)
• Management Skills (Soft Skills)
• Adaptability (Soft Skills)
• Communication Skills (Soft Skills)
• Results-Oriented (Soft Skills)

Job Summary:

• Ensuring an excellent standard of customer service is always delivered.
• Store is attractively displayed, and pricing is correct on a daily basis
• Promotions are mounted in line with the calendar and are positioned to fully potentialise Sales.
• Ensuring stock loss, man:hours and costs are controlled efficiently.
• Managing the recruitment, training, development, and performance of all staff.
• Coaching, motivating, and developing the store sales team to achieve personal and store objectives.
• Communicating effectively with the store Managers to ensure key information is shared to ensure best practice.
• Maintain store standards, manage stock to minimize costs.
• Assist in other tasks, duties, or projects as assigned by management.
• Follow HQ guidelines about Visual Merchandising, taking care of the layout in the store and of the window

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Visual Merchandising (Hard Skills)
• Promotional Strategy (Hard Skills)
• Cost Control (Hard Skills)
• Team Management (Soft Skills)
• Sales Team Leadership (Soft Skills)
• Effective Communication (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Responsible for the conversion of prospects into customers and actively promote the sale of add on products
• Actively promote the sale of merchandise
• Assists the BM in identifying ways to improve business performance
• Promote the services of both the Store and the company
• Ensure that all customers (both in-person and on the telephone) are greeted and approached in accordance with the Company Standards
• Ensure that all customer inquiries are captured and followed up with the appropriate timely action
• Ensure that all customers visiting the Store use the correct sign-in and visiting procedure
• Ensure that all customers are handled in a calm and professional manner
• Ensure that the company equipment is fit for its purpose and to report any equipment which is in need of attention.
• Report any maintenance required at the store via appropriate channels and in a timely manner, this may include undertaking minor repairs 
• Work within established guidelines, follow the after-sale service
• Be responsible for security within the store and being on the look-out for fraudulent credit cards etc

Skills on Resume: 

• Sales and Customer Conversion (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Business Improvement (Hard Skills)
• Promotion and Marketing (Hard Skills)
• Attention to Detail and Protocol (Hard Skills)
• Professionalism and Conflict Resolution (Soft Skills)
• Security Awareness (Hard Skills)
• Adherence to Guidelines and Protocols (Hard Skills)

Job Summary:

• Maintain the highest possible level of cleanliness and presentation of the store to include all internal and external areas
• Accountable for the presentation of packaging materials etc. to generate increased sales and enhance the reception/retail area
• Attend company meetings and actively participate in the development of company policies and procedures
• Ensure all Health & Safety standards are fully implemented within the stores
• Responsible for the accurate completion of Storage Kings policies and procedures
• Responsible for organizing work of self, managing information, decision making, planning and prioritizing to achieve business results ensuring all deadlines are met
• To continually review own performance and request feedback whilst seeking opportunities to take on new learning
• To respond to any other reasonable administration request made by Head Office in a timely and professional manner
• Keep up to date with special promotions and putting up displays

Skills on Resume: 

• Attention to Detail (Soft Skills)
• Visual Merchandising (Hard Skills)
• Communication (Soft Skills)
• Health & Safety Compliance (Hard Skills)
• Organizational Skills (Soft Skills)
• Self-Management (Soft Skills)
• Decision Making (Soft Skills)
• Promotional Awareness (Hard Skills

Job Summary:

• Support the Store Manager and manage the store in case of absence of store manager.
• Train sales staff creating a professional and positive atmosphere
• Greet all customers in a professional, friendly, and timely manner
• Answering phones and directing customer inquiries
• Assist shoppers to find the goods and products they are looking for.
• Give advice and guidance on product selection to the customers.
• Assist the Store Manager in opening, closing and operating the retail facility
• Cash handling and deposits as governed by operations control standards.
• Process cash and card payments, assist with inventory counts 
• Assist in maintaining store appearance, back room, restrooms and individual work area according to the retail store standards.

Skills on Resume: 

• Leadership (Soft Skills)
• Training and Development (Hard Skills)
• Customer Service (Soft Skills)
• Communication Skills (Soft Skills)
• Salesmanship (Soft Skills)
• Operational Efficiency (Hard Skills)
• Attention to Detail (Soft Skills)
• Flexibility and Adaptability (Soft Skills)

Job Summary:

• Develop and implement sales strategies to increase sales/profits to meet budgets and beyond.
• Set sales targets for staff in the store.
• Ensure adequate stock levels of best-sellers are maintained.
• Preparation of the annual budget.
• Train, evaluate and improve customer service standards of the boutique.
• Propose and coordinate events and promotions to increase customer base.
• Implement systems and procedures to attract and retain customers.
• Work with the Store Manager on all store operations: stockroom organization, window displays, store displays, and register transactions.
• Responsible for maximizing store volume through personal sales. 
• Partner with the Store Manager to manage inventory shrinkage and stock counts.
• Be able to advise the Store Manager on inventory needs and product requests.

Skills on Resume: 

• Sales Strategy Development and Implementation (Hard Skills)
• Setting and Managing Sales Targets (Hard Skills)
• Inventory Management (Hard Skills)
• Financial Management (Hard Skills)
• Customer Service Training and Improvement (Soft Skills)
• Event Planning and Promotion (Hard Skills)
• Customer Relationship Management (Hard Skills)
• Operational Collaboration (Soft Skills)

Job Summary:

• Achieve and ideally exceed set sales targets including both top and bottom line results.
• Ensure an outstanding and memorable in-store experience for customers.
• Analyze and drive CRM measured by capturing rate and repeat purchase.
• Elevate the customer experience and drive sales by actively introducing new, underperforming, and strategic merchandise categories.
• Drive KPI's and other selling and service metrics including conversion, average dollar per transaction, and average unit retail.
• Resolve customer issues by investigating opportunities, developing solutions, preparing reports, and coaching store associates on how to address similar issues in the future.
• Demonstrate the company's core values and mission.
• Use in-store elements to provide memorable experiences.
• Responsible for training Sales Associates to ensure they have the proper understanding of product and brand history.
• Coach and mentor direct reports to improve performance and develop future leaders within the company.

Skills on Resume: 

• Sales Target Achievement (Hard Skills)
• Customer Experience Management (Soft Skills)
• CRM Analysis and Execution (Hard Skills)
• Merchandising Strategy (Hard Skills)
• KPI Management (Hard Skills)
• Problem Resolution and Coaching (Soft Skills)
• Company Values Alignment (Soft Skills)
• Training and Development (Soft Skills)

Job Summary:

• Ensure an outstanding employee experience and drive employee engagement.
• Manage payroll and schedule management to maximize Sales Associate productivity and enhance the customer experience measured in sales per hour (SPH).
• Perform store opening and closing procedures in alignment with company standards.
• Regularly review company emails and other communication tools to ensure applicable messages are shared with Sales Associates and to act on those messages in a timely manner.
• Supervise back-of-house operational duties including inventory management, shipment processing, restocking, cycle counts, loss prevention, and more.
• Analyse and report company performance KPIs
• Work alongside the store manager and the company's visual team
• React to trends and make commercial decisions
• Manage and maintain store standards

Skills on Resume: 

• Employee Experience Management (Soft Skills)
• Payroll and Schedule Management (Hard Skills)
• Store Operations (Hard Skills)
• Communication Skills (Soft Skills)
• Operational Supervision (Hard Skills)
• KPI Analysis (Hard Skills)
• Visual Merchandising Collaboration (Soft Skills)
• Commercial Decision Making (Soft Skills)

Job Summary:

• Drive sales and profitability alongside the store manager
• Recruit, train, and develop a team
• Coach and feedback at the moment
• Conduct daily meetings to inspire and motivate 
• Maintain a positive working environment promoting employee wellbeing
• Organize and prioritize projects, delegate effectively
• Operational tasks and daily store set-ups completed in a timely manner
• Manage daily shipment and replenishment processes
• Inventory management - conducting weekly stocktakes
• Compliant with company policy and procedures and health and safety regulations
• Maintain vigilance and improve loss prevention policies & procedures

Skills on Resume: 

• Sales and Profitability Management (Hard Skills)
• Team Leadership and Development (Soft Skills)
• Coaching and Feedback (Soft Skills)
• Effective Communication (Soft Skills)
• Employee Wellbeing Promotion (Soft Skills)
• Project Management (Hard Skills)
• Operational Efficiency (Hard Skills)