Job Summary:

• Responding to customer inquiries in a helpful and efficient manner;
• Selling bikes, parts, accessories and services on the shop floor;
• Taking in bikes for repair
• Dealing with product queries, returns and warranty issues;
• Handling customer complaints and feedback;
• Meeting with brand/supplier reps;
• Managing stock and placing orders;
• Creating and maintaining an organised and attractive retail environment;
• Running in-house product training sessions for staff;
• Organizing special promotions, displays and demo days

Skills on Resume: 

• Customer Service (Soft Skills)
• Salesmanship (Hard Skills)
• Technical Knowledge (Hard Skills)
• Conflict Resolution (Soft Skills)
• Supplier Relations (Soft Skills)
• Inventory Management (Hard Skills)
• Visual Merchandising (Hard Skills)
• Training and Event Coordination (Soft Skills)

Job Summary:

• Managing service expectations, interactions, solving customers’ concerns
• Upskilling the team, coach, develop and maximize the success of salesmen
• Maximize the sales for the shop
• Oversee the daily operation
• Hire, provide training and shift arrangement for the team
• To lead the team to achieve brand’s objectives and targets in terms of sales, profitability and service standard
• Oversee the daily running of the store to ensure the store is operating properly
• Formulate and implement strategies to maximize sales and profits
• Establish and maintain the highest standard of store environment and customer service
• Collect, analyses and compile report of market information

Skills on Resume: 

• Customer Service Management (Soft Skills)
• Team Leadership and Development (Soft Skills)
• Sales Strategy and Execution (Hard Skills)
• Operations Management (Hard Skills)
• Recruitment and Training (Hard Skills)
• Performance Management (Soft Skills)
• Strategic Planning (Hard Skills)
• Market Analysis and Reporting (Hard Skills)

Job Summary:

• Design and optimize our Amazon product listings of existing and future products (own brands and third-party brands) by taking into account relevant keywords/ by performing appropriate keyword searches (Amazon SEO)
• Definition, planning, coordination, and control of sales promotion activities including Amazon SEA with corresponding success (ROI analyses) and budget management
• Ensure that sales performance of our Amazon accounts remains in healthy standing (e.g. avoiding late shipments and complaints from customers)
• Monitoring and maintaining an action plan that ensures the shop has a competitive product positioning strategy, avoids stock-outs and has high-quality brand and product information  
• Budget management and control of our AdWords and Bing accounts in the US
• Analysis and reporting of all relevant KPIs (e.g. sales, visits, conversions, CTR) as well as the derivation of actions
• Evaluate the manpower planning and allocation of shop operation
• Contribute and implement marketing programs to enhance brand’s awareness

Skills on Resume: 

• Amazon SEO Expertise (Hard Skills)
• Sales Promotion Planning and Execution (Hard Skills)
• Account Management Skills (Hard Skills)
• Competitive Strategy Development (Hard Skills)
• PPC Advertising Management (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Manpower Planning and Allocation (Soft Skills)
• Marketing Program Implementation (Soft Skills)