AREA MANAGER JOB DESCRIPTION

Nobody notices a well-run store cluster. They notice when shrinkage climbs, wage costs drift over roster targets, and visual merchandising falls behind brand standards within a week of the last visit. The Area Manager holds accountability for preventing exactly that across a portfolio of retail locations, typically spanning five to ten stores within a defined geographic territory. This is a senior operational role answering to a Regional or National Manager, with Store Managers as the primary direct reports. The commercial range of the work, from daily sales monitoring through succession planning and new store onboarding, makes it one of the more demanding multi-unit positions in physical retail.

As the Area Manager, you own the commercial and operational performance of a cluster of retail stores, translating brand and business strategy into measurable outcomes at the floor level. You report into regional or national leadership and are the primary point of accountability for Store Manager development, KPI delivery, wage control, and consistent execution of merchandising and operational standards.

Career Impact: Sustained performance in a multi-site retail portfolio, measured against KPIs, wage targets, and shrinkage rates, is the credential that opens doors to Regional Manager and Head of Retail roles.

Business Impact: When store-level wage costs are controlled, succession plans are active, and visual merchandising standards hold across every location, the retail brand maintains the consistency that drives repeat customer spend.

Growth Opportunity: The scope of this role, spanning talent pipeline development, P&L accountability, and new store onboarding, builds the commercial and leadership range that senior retail operations positions require.

• Monitor store sales performance daily and weekly to identify missed targets and emerging opportunities across the cluster.
• Coach and mentor Store Managers through regular store visits, reinforcing selling skills and operational standards at every level.
• Manage wage costs across all locations to roster targets and company rostering standards.
• Oversee visual merchandising standards, stock levels, and store presentation to ensure brand compliance at every site.
• Lead recruitment, onboarding, and succession planning for Store Manager and assistant management roles.
• Drive new store openings within agreed timelines, ensuring teams are trained, and stores meet operational readiness requirements.
• Conduct structured performance reviews for Store Managers and escalate unresolved performance or grievance matters through the appropriate channels.
• Enforce health, safety, and SOP compliance across all stores in accordance with relevant legislation and company policy.

• Bachelor's degree in Business, Retail Management, or a related field, or equivalent work experience.
• 5 or more years of retail management experience, with at least 3 years managing multiple store locations simultaneously.
• Demonstrated ability to monitor and improve KPIs, including sales targets, wage-to-turnover ratios, and shrinkage across a store portfolio.
• Proven track record of coaching Store Managers to improve individual and team performance through structured feedback and development plans.
• Strong commercial acumen, with experience reading retail trading data and translating findings into actionable store-level plans.
• Sound understanding of work health and safety obligations and experience in maintaining SOP compliance across dispersed locations.
• Excellent written and verbal communication skills, with the ability to influence and align stakeholders at multiple levels.

• Experience managing new store openings from pre-launch preparation through to trading, including staff selection and training sign-off.
• Exposure to visual merchandising planning and stock control at a multi-site or area level, beyond individual store experience.
• Experience operating within a unionized retail environment or navigating formal grievance and disciplinary procedures.
• Familiarity with workforce scheduling and rostering systems in a multi-site retail context.

• Comparable store sales growth percentage, measuring revenue trajectory against prior periods across the cluster.
• Wage cost as a percentage of turnover, reflecting how tightly roster management aligns with trading demand.
• Shrinkage rate per store, indicating the effectiveness of operational compliance and stock control oversight.
• Store Manager retention rate measures the stability of the leadership pipeline that the Area Manager develops.
• New store opening compliance score, reflecting whether launch-readiness checklists and training targets are met on schedule.
• Typical tools: workforce scheduling platforms (commonly Deputy or Humanity); retail reporting dashboards (commonly Retail Express or similar POS-linked analytics).

• Base Salary Range: $75,000 to $110,000 annually, depending on portfolio size and geography
• Bonus: Annual performance bonus of 10% to 20% of base, tied to KPI achievement
• Equity: Uncommon at this level; possible in growth-stage or franchise retail companies
• Health Benefits: Medical, dental, and vision coverage; employer typically contributes 70% to 80% of premiums
• PTO: 15 to 20 days annually, plus public holidays; varies by employer
• Common Perks: Vehicle allowance or mileage reimbursement, staff discount, and mobile phone allowance

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion is a condition of employment for this position. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations for qualified individuals with disabilities are available throughout the hiring process upon request. Candidates must hold current authorization to work in the United States; sponsorship is not available for this role.

The Area Manager owns end-to-end retail performance across multiple stores, driving sales targets, cost control, and new store openings while developing store-level teams to meet commercial goals. Reporting to senior leadership, this role shapes staffing decisions, performance reviews, and SOP compliance to deliver consistent retail results across the region.

Key Responsibilities

• Communicate sales targets to the shop floor and take action to maximize sales.
• Control costs across manpower, store operations, and miscellaneous expenses.
• Motivate staff to exceed sales targets and grow sales profit.
• Monitor competition, retail sector trends, and current trading opportunities.
• Develop, implement, review, and monitor the retail operating plan and budget.
• Augment the bottom line through cost-cutting and an optimal mix of high-margin and high-value product lines.
• Plan and implement new store openings within agreed timelines and in accordance with guidelines.
• Administer weekly competition benchmarking for new launches.
• Lead business planning for the expansion of retail stores across the region.
• Anticipate hiring needs, make sound hiring decisions, and maintain correct staffing levels in stores at all times.
• Conduct monthly, bi-annual, and annual performance reviews of the team, including store managers, with full documentation.
• Ensure SOP awareness and implementation across all stores.
• Address employee grievances within stores and escalate and resolve them through the proper channel.
• Recruit, induct, lead, manage, train, and develop staff to agreed procedures and standards.
• Support staff development to grow skills and achieve sales growth.
• Address all performance issues and other showroom matters in an appropriate and timely manner.
• Maintain strict confidentiality of all information acquired, particularly regarding customers and staff.
• Keep up to date with current policies and procedures and adhere to them.

Education & Experience

• Bachelor's degree or diploma in Business, Marketing, or a related field.
• Minimum 7–10 years of retail experience.
• At least 3 years must involve managing multiple stores operationally.
• Excellent report-writing, organizational, networking, leadership, and analytical skills.
• Excellent verbal and written communication skills.
• Business acumen with performance- and achievement-driven orientation.
• Ability to handle pressure and maintain an active, detail-oriented focus.
• Ability to cooperate fully in the introduction of new technology and new methods as appropriate.

Embedded within Cresco Labs' Florida retail operation, the Area Manager oversees five to eight Sunnyside* dispensaries, driving profitable sales growth through customer acquisition, merchandising, and talent development. Working closely with Dispensary Managers and cross-functional leadership, this role ensures each location meets key metrics while advancing the company's mission to normalize and professionalize the cannabis industry.

Core Functions

• Build and sustain a high-performing team through dispensary management selection, onboarding, coaching, and clear accountability for results.
• Assess team performance, identify skill gaps, and ensure key resources, training, and procedures are implemented to support efficient and compliant dispensary operations.
• Prioritize and delegate responsibilities to managers, set clear expectations across all roles, and ensure a safe working environment.
• Develop, coach, and inspire employees to achieve individual and team goals through regular feedback, recurring performance discussions, and career development planning.
• Partner with Human Resources to investigate and resolve concerns in a timely manner.
• Ensure employees are knowledgeable of regulatory changes, providing consistent coaching across guest experience, product knowledge, and regulatory compliance.
• Maintain and build customer loyalty through key business partner relationships and by responding to escalated customer and patient inquiries.
• Provide regular updates, feedback, and solutions to the Regional Director and cross-functional leadership across all areas of dispensary operations.
• Drive profitable sales by leading dispensary managers to forecast the business effectively, schedule to meet demand, provide outstanding customer service, and fully execute all programs and initiatives.
• Analyze business metrics to create, implement, and communicate action plans that promote growth and continuous improvement of dispensary operations.
• Understand the competitive landscape and provide information to help increase market share.
• Ensure compliance with all company policies, procedures, and state and local laws, and serve as the point of contact for state regulators and local authorities, overseeing inspections and audits.
• Ensure accurate records are maintained in assigned dispensaries for all activities, including daily cash reconciliations, guest records, sales, deliveries, and returns, in accordance with state regulatory requirements and company standards.

Qualifications & Experience

• 5+ years of retail management experience, preferably in a high-growth or fast-paced environment with multiple-site responsibility.
• Prior experience successfully managing teams across multiple retail locations, with a focus on coaching, training, and developing talent to grow careers and drive results.
• Demonstrated ability to establish strategic goals and work with business partners and stakeholders to drive achievement of company and individual performance through KPIs and other metrics.
• Demonstrated ability to learn, apply, and teach others technical and product-related information in a professional, consultative manner.
• Strong business acumen, including data management, attention to detail, and excellent communication and interpersonal skills.
• High level of integrity, personal motivation, adaptability, and sense of urgency.
• Proficiency with Microsoft Office Suite, with strength in Excel.
• Availability to travel regularly between dispensary locations within the state.

Reporting to regional leadership, the Area Manager leads an Assistant Manager and a team of sales professionals inside Spectrum retail stores, building a high-performing sales culture focused on customer retention and exceeding revenue metrics. Partnering with operations and peer leaders, this role enables consistent delivery of brand standards, merchandising execution, and employee development across all locations in the area.

Primary Duties

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Lead an Assistant Manager and a team of sales professionals, motivating and engaging them to meet and exceed sales goals and customer care metrics, while delivering a clean, organized, and fully operational retail experience.
• Ensure sales teams retain customers through positive relationship building, diffusing escalations, and utilizing effective listening and probing techniques to overcome objections and save or upgrade customers.
• Ensure the store meets brand and merchandising expectations and that a thriving culture of customer care exists at all store locations.
• Manage new product and merchandising launches within the scope of responsibility.
• Utilize effective assessment skills to continually inspect sales behaviors and product knowledge of the assistant manager and sales teams, and partner with leadership on change efforts as needed.
• Proactively identify issues, build action plans, and seek opportunities to grow the business and increase customer satisfaction.
• Provide subject matter expertise on all store functions, including products, pricing plans, promotions, service features, visual standards, and competitive offerings.
• Consistently meet or exceed operational and expense management standards, including store appearance, inventory, and appropriate staffing levels, while minimizing losses.
• Build employee engagement and a high-performing team by recruiting, training, and retaining top talent.
• Provide coaching, feedback, and direction to teams through one-on-ones, team huddles, and department meetings to empower achievement of key performance metrics.
• Create an environment of continuous learning and development through coaching, training, role-playing, and objective performance management, including the progressive discipline process.
• Maintain solid working relationships with leadership, the operations team, and peers to build a culture of success.
• Implement and enforce cash management policy, work order controls, and timely audits of the store.
• Provide guidance on and manage strict enforcement of all company policies and procedures, including active participation in the equal employment opportunity program.
• Evaluate and analyze the impact of business events on store activity, respond accordingly, and provide leadership with frequent updates on key events.
• Assist with Area Manager functions and perform other duties as requested by management.

Skills & Qualifications

• Bachelor's degree or equivalent work experience.
• 3–5 years of management experience.
• 1–3 years of telecommunications or wireless experience.
• 5–7 years of sales and customer service experience.
• Significant experience working inside a destination-style shopping environment.
• Proven ability to build a solid sales culture and high-performing team while demonstrating strong customer orientation.
• Proven ability to lead and motivate others to succeed in a goal- and incentive-based work environment.
• Proven ability to handle change management and launch and manage multiple projects simultaneously, providing status updates on progress.
• Experience implementing sales training and employee development programs.
• Knowledge of identifying trends and risks, and communicating them effectively to leadership.
• Ability to build effective partnerships across all areas of the organization through highly effective interpersonal, influencing, and presentation skills.
• Ability to make qualitative judgments.
• High comfort level with personal technology, including mobile devices and personal video platforms.
• Ability to read, write, speak, and understand English.
• Ability to handle a physically demanding role, including lifting to 35 pounds, standing for prolonged periods, and traveling to multiple locations as business needs dictate.

Sitting at the intersection of commercial performance and people development, the Area Manager leads Store Managers across multiple locations to achieve KPIs, sales targets, wage control, and visual merchandising standards in a fast-paced retail environment. Operating across recruitment, coaching, and operational health and safety functions, this role enables stores to meet daily and yearly targets while building capable, succession-ready teams.

Duties

• Ensure efficient operation of stores to achieve optimal results in sales targets, KPIs, store presentation, visual merchandising, stock levels, wage control, and shrinkage.
• Motivate Store Managers to achieve optimal results in KPIs and added-value targets across stores.
• Closely monitor store sales to achieve daily, weekly, monthly, and yearly targets, acknowledge outstanding results, and identify areas of missed opportunity.
• Effectively manage wage costs to weekly wage targets and company rostering standards.
• Coach and mentor Store Managers to maintain high team morale and encourage the development of their store teams by ensuring training and succession plans are in place.
• Train Area Managers to understand and enhance their skills in the recruitment and selection of team members in line with store needs and skill gaps, and implement regular performance reviews.
• Ensure efficient work health and safety management and adhere to relevant state and national legislation.

Required Qualifications

• 2+ years of State Manager or Regional Manager experience in a fast-paced retail environment.
• Demonstrated ability to think strategically, identify missed opportunities, and drive sales and KPIs.
• Sound operational and strategic skill set with experience in stock control and visual merchandising.
• Experience in effectively managing rosters and wage control.
• Ability to build strong professional relationships with support office departments.
• Motivated, driven, and results-oriented approach to leadership.
• Passion for leading and inspiring a team to succeed.

A key member of the operations leadership team, the Area Manager manages all daily hub activities, including first- and last-mile logistics, cost control, and a team of over 100 employees across assigned locations. Collaborating across company and legal compliance frameworks, this role enables short- and long-term performance objectives to be met while optimizing processes in a high-pressure e-logistics environment.

Accountabilities

• Manage all daily operations activities, including first- and last-mile logistics, and control costs of hubs within the assigned area.
• Take accountability for performance KPIs and operating costs of hubs.
• Recruit and manage a large team of over 100 employees to resolve day-to-day operational issues.
• Achieve short-term and long-term performance objectives.
• Proactively enhance and optimize existing processes, procedures, and layouts.
• Balance the interests of the company and employees while maintaining a safe, transparent, and disciplined working environment with active feedback, in compliance with company and legal regulations.

Experience & Qualifications

• College degree or above, with all majors acceptable.
• Minimum 2 years of experience as an operations manager in e-logistics, warehousing, chain convenience stores, supermarkets, or a similar environment.
• Experience managing large teams of over 100 subordinates.
• Excellent problem-solving skills and leadership qualities, with a high sense of responsibility and the ability to work under high pressure in a fast-moving industry.
• Excellent communication skills, with the ability to communicate effectively with people from various backgrounds and at all levels of the organization.
• Comfortable delivering and receiving direct written and oral feedback frequently.
• Detail-oriented and process-oriented, with excellent analytical skills.
• Proficiency in Microsoft Office, especially Excel, with a preference for tech-savvy candidates.
• Ability to communicate in English.

The success of broiler farm output across a defined production area depends on the Area Manager, who oversees budgetary control of employee and material resources while providing on-call support for allocated farms and managing direct-report staff through induction, health and safety, and regular development reviews. Based within a processing-focused agricultural operation, this role ensures physical and financial budgets for growing farms are understood, tracked, and reported against consistently.

Key Deliverables

• Provide overall responsibility for the production of broiler farm chickens within the specified area for processing at the processing facilities.
• Maintain accountability for budgetary control of both employee and material resources within the department.
• Provide on-call support for allocated farms within the specific area and assist in covering other farms during holidays and absences.
• Ensure full understanding and preparation of all physical and financial budgets relating to growing farms, and manage the department to those budget targets with regular reporting on all relevant physical and financial performance.
• Take responsibility for all direct-report employees regarding health and safety, welfare, induction training, and regular development through progress reviews.

Background & Experience

• Minimum 24 months of Field Manager experience.
• Minimum 3 years of broiler growing experience.
• Budget management experience.
• Excellent organizational skills and attention to detail.
• People management experience in an advisory capacity.
• Computer literacy and proficiency.
• Strong interpersonal and communication skills.
• Responsible attitude with professionalism, confidence, and the ability to handle livestock.

As the Area Manager, this role coordinates, supervises, and motivates Group Leaders and a staff of 20 to 50 to maintain MGH Hospital's facilities in safe, sanitary, and orderly condition in accordance with federal, state, and local regulations. The Environmental Services team relies on this work to uphold infection control, OSHA, DPH, and Joint Commission standards while managing payroll, performance evaluations, and staff orientation through systems including KRONOS and PEOPLESOFT.

Role Responsibilities

• Conduct daily assessments of responsible areas, inspect areas to ensure established cleaning standards are maintained, and carry out quality control audits via the department-approved program.
• Report and submit required documentation for repairs to the Buildings and Grounds Department and outside vendors.
• Ensure the proper and safe disposal of regulated, pathological, and chemotherapy waste in accordance with federal, state, and local directives.
• Coordinate the setup of conference, function, and meeting rooms to meet specific configuration requirements.
• Compile and maintain a variety of statistics and trends, consolidated into reports for submission and presentation to management within and outside the department.
• Conduct monthly internal staff meetings and represent the department at inter- and intra-departmental meetings.
• Support and participate in the recycling program in accordance with applicable regulations and guidelines.
• Provide data for the development of annual and capital budgets regarding supplies, equipment, and personnel, and ensure budget compliance and adherence to targets.
• Respond to declared disaster codes and perform required functions, including the setup of decontamination tents, staff support for movement of supplies and equipment, and site management during internal disasters, maintaining readiness through regular in-service training.

Knowledge, Skills & Abilities

• Strong written and oral communication skills, with the ability to interact effectively with all levels of personnel in the organization.
• Strong organizational skills, with the ability to handle multiple tasks in a busy environment and establish priorities effectively.
• Knowledge of budget procedures and the ability to develop, plan, and implement short- and long-range goals.
• Proficiency in computers, preferably in a PC, Windows-based environment, with knowledge of Microsoft Office applications.
• Ability to foster a positive working environment and supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
• Knowledge of employee hiring procedures, with employee development and performance management skills.
• Ability to develop and maintain record-keeping systems and procedures.

Area Manager leads the development of Shop Managers, Assistant Shop Managers, and Volunteers to deliver commercial success and act as brand ambassadors for Scope within local communities, with a focus on high merchandising standards and sustainable fashion. The work directly supports Scope's mission of disability equality by identifying commercial sales opportunities, upholding health and safety across all shops, and ensuring strong teamwork across the divisional team.

Key Responsibilities

• Develop the team to deliver commercial success and act as passionate brand ambassadors within local communities.
• Maintain high merchandising standards across all shops.
• Identify commercial sales opportunities across the area based on an understanding of product types and stock value.
• Motivate, inspire, and influence the team to achieve the highest standards.
• Apply strong distance management skills and organise and prioritise a busy working day.
• Play a vital role in the recruitment, development, and well-being of Shop Managers, Assistant Shop Managers, and Volunteers.
• Support Shop Managers to work within a framework to ensure commercial success.
• Ensure health and safety standards are upheld across all shops.
• Encourage strong teamwork within the divisional team and across all shops.

Required Qualifications

• Substantial leadership experience, including multi-site management of a large team.
• Extensive experience in retail, with a love of sustainable fashion and a passion for the high street experience.
• Solid reporting skills and great attention to detail.
• Strong distance management, communication, and organisational skills.
• Resilient, commercial, and can-do attitude with the ability to coach and inspire others.
• Appreciation of the values and ambitions of a disability equality charity in achieving everyday equality for disabled people.

The Area Manager owns growth and retention of new and existing business by operating within divisional and local strategies to enhance financial performance across branches. Reporting to divisional leadership and collaborating with branch staff, this role delivers revenue growth, operational compliance, and service quality improvement in a regulated industry environment.

Core Functions

• Promote and develop a positive safety culture across the business.
• Operate within divisional and local business strategies to grow the business and develop existing clients, enhancing financial performance and growth.
• Monitor internal controls to ensure branch compliance and financial results are in line with expectations.
• Develop strategies and processes to improve and ensure the efficiency of operations.
• Monitor and evaluate branch activities to ensure that service and quality standards are met.
• Lead, coach, and mentor existing staff.
• Identify opportunities to enhance financial performance and maximise growth and revenue.

Professional Experience

• Demonstrated ability to deliver high-level customer relationship management that promotes service excellence and customer retention.
• Experience in identifying and closing new business opportunities.
• Exposure to managing operational support functions, including finance, health and safety, or human resources.
• Previous work experience in a compliance-based, regulated industry.
• Professional written and verbal communication skills.
• Excellent time management skills.
• Compliance- and quality-focused approach to work.

The Area Manager delivers results across manufacturing activities by administering divisional and corporate policies, meeting cost, schedule, and quality requirements, and maintaining management control systems and safety standards. Reporting to senior operations leadership and maintaining nearly constant contact with external groups, this role enables the forecasting, coordination, and continuous oversight of manufacturing jobs and projects.

Primary Duties

• Administer divisional and corporate policies.
• Meet cost, schedule, and quality requirements.
• Maintain management control systems, budget, and other information necessary to monitor performance, and uphold safety and housekeeping standards.
• Comply with the terms of local and national labor agreements.
• Assist in the forecasting of areas of responsibility and establish a course of action to accomplish the completion of jobs or projects.
• Apply considerable initiative in decision-making and independent discernment, and assist in the overall direction and coordination of manufacturing activities.
• Maintain nearly constant contact with others outside the work group.

Education & Experience

• Bachelor's degree or equivalent industrial maintenance leadership experience.
• 4-year technical degree preferred, such as a degree in mechanical or electrical engineering, or equivalent experience.
• High level of analytical ability, with experience solving unusual and difficult problems.
• Working knowledge of workplace safety systems.
• Experience and knowledge of global manufacturing systems.
• High level of interpersonal skills to work effectively with others.
• High level of oral and written communication skills.

Sitting at the intersection of strategic account management and operational delivery, the Area Manager leads Unit Managers in hitting regional profit targets while developing long-term client relationships and financially sound bids across multiple sectors. Operating across workforce development, succession planning, and change programme implementation, this role enables sustainable revenue growth in highly commercial, price-sensitive markets.

Accountabilities

• Plan and implement the strategy for growth and retention of new and existing business across each sector, leading the development of long-term account plans and a rolling lifecycle review process.
• Support the sales team to develop financially sound bids and proposals, and sign off on final agreements to ensure operationally sound contracts are delivered.
• Develop strategic client relationships.
• Deliver the profit for the region by leading Unit Managers in the delivery of their financial targets.
• Implement strategies to develop, train, maintain, and motivate the workforce to deliver business requirements.
• Ensure succession and manpower planning policies are in place and actively encouraged.
• Ensure that management continually develops, implements, and monitors activities that will enhance team development, engagement, and loyalty.

Experience & Qualifications

• Senior management experience leading and inspiring operational teams to deliver results.
• Demonstrated experience leading the implementation of change programmes to deliver operational benefits.
• Experience working within brand guidelines to deliver results.
• Experience in highly commercial and price-sensitive markets.
• Excellent communication and presentation skills.

Reporting to senior leadership, the Area Manager manages daily operations of a growing Wendy's restaurant area in the U.K., driving sales, profit, and guest satisfaction through high-impact coaching, compliance, and new site openings. Partnering with store management teams at all levels, this role builds a strong internal talent pipeline to support rapid business expansion while upholding company guidelines and ethical business practices.

Scope of Work

• Ensure proper staffing levels are achieved, with consideration for diversity.
• Build internal talent by developing a strong pipeline for future openings.
• Maintain an ongoing system for the recruitment, recognition, and retention of store management.
• Ensure timely performance feedback through performance management and performance reviews.
• Provide proper store management training and development using established systems and practices, and achieve certified training store restaurant goals.
• Develop managers within the area to maximise their contributions and future promotability.
• Plan and conduct working store visits with all levels of store management to ensure the continual improvement of quality, service, and cleanliness standards across all day parts, including monitoring of food product quality.
• Monitor and ensure total store service excellence standards are met, and implement corrective actions as required.
• Identify ways to improve performance and efficiency without compromising on standards.
• Maximise profits by hitting budgets and beating prior-year sales numbers, while monitoring and controlling food and labour costs.
• Analyse all elements of the profit and loss statement to identify financial opportunities and take action.
• Support national and local store marketing initiatives, including new product rollouts.
• Ensure all health and food safety procedures are executed according to company policies and health regulations, and take corrective actions as appropriate.
• Ensure protection of brand and assets through strong area compliance with company policies and procedures.

Position Requirements

• Minimum 2 years of experience in multi-site management within the restaurant industry.
• Proven track record as an Area Manager in developing high-performing teams, with a hands-on operational approach.
• Experience in opening new sites.
• Experience in problem-solving.
• Flexibility to work a 45-hour work week, available to work across all day parts as business needs require.
• Willingness to work a flexible schedule, including weekends.

A key member of the community operations team, the Area Manager manages and coordinates people, activities, and resources to deliver a seamless residential experience for residents, future residents, visitors, and team members across the community. Collaborating across vendors, contractors, and the Maintenance Supervisor, this role drives rent collection, lease oversight, budget execution, and customer service excellence to sustain a well-maintained and financially sound community.

Day-to-Day Responsibilities

• Hire, train, and supervise all team members through a positive mentoring approach.
• Take ownership and lead by example, empowering team members to take on new challenges and bring new ideas forward.
• Provide comprehensive feedback to all team members, and document and facilitate disciplinary procedures as necessary.
• Conduct ongoing training with team members.
• Prepare and execute the community budget, and prepare weekly and monthly reports.
• Ensure rent is collected and posted promptly, and that bank deposits are made immediately and reported to the home office.
• Maintain open communication with vendors and contractors regarding work scheduling, billing, vendor relations, and certificates of insurance, and submit invoices for payment promptly.
• Suggest rental rate recommendations to the Regional Manager and report liability and community incidents to the home office.
• Oversee and approve lease files, and assume responsibility for office and model apartments opening on schedule and in excellent condition.
• Provide outstanding customer service to residents and future residents, and build rapport with them through positive and professional communication.
• Visually inspect the community regularly, including vacant apartments, address areas of concern, keep the community clean, and report service needs to the maintenance team.
• Maintain an organised environment, answer incoming calls, and update online advertising.
• Monitor market conditions by staying abreast of competition and the surrounding area.
• Work closely with the Maintenance Supervisor to monitor and schedule make-readies and other maintenance activities.

Education & Experience

• High school diploma or equivalent, with a bachelor's degree preferred.
• Three or more years of experience in property management, with at least one year as a Community Manager.
• Background in supervision with a successful track record of accomplishments.
• Proficiency in Microsoft Office, including Word and Excel.
• Knowledge of property management software such as Yardi or equivalent industry platforms preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and meet deadlines promptly.

The Area Manager shapes the implementation of food security, agricultural support, infrastructure, WASH, and capacity-building projects in the Beni Territory, ensuring full alignment with donor rules, Welthungerhilfe standards, and the country office's strategic and annual operational plan. Reporting to the Country Director and Head of Programmes and representing the organisation with national and international stakeholders, this role enables effective humanitarian response and development outcomes in a volatile operating context.

Strategic Responsibilities

• Carry out projects according to donor rules and standards, and organisational guidelines.
• Ensure all project-relevant support functions are in place, including monitoring, logistics, and finance administration.
• Take responsibility for the modification, continuation, and budget management of project planning.
• Coordinate monitoring, evaluation, accountability, and learning activities, and organise the systematic collection, processing, and analysis of data and information in accordance with project documentation and agreed results.
• Report to the Country Director and Head of Programmes on project progress and all associated risks.
• Manage staff in accordance with organisational principles, staff policies, and strategy.
• Take responsibility for the implementation and monitoring of the security management system within project areas.
• Maintain ongoing surveillance of the developing humanitarian emergency and adjust activities accordingly.
• Represent the organisation with all relevant national and international stakeholders and partners in the area.

Skills & Qualifications

• University or polytechnic degree in a relevant field, such as international studies, natural resource management, agricultural development, or civil society strengthening.
• At least 5 years of professional experience working in the Global South, including Sub-Saharan Africa or South East Asia.
• Broad intercultural competence with a high level of mental and physical resilience, and readiness to travel to areas with volatile local conditions.
• Ability to work under pressure and deliver results in a challenging context.
• Strong planning and coordination skills.
• Excellent diplomatic and communication skills, with the ability to engage a range of stakeholders from local farming groups to national government ministers.
• Excellent spoken and written English and French; German language skills are an asset.

Embedded within a multi-unit retail structure, the Area Manager coaches and mentors Store Managers and their teams to deliver superior selling skills, brand execution, and commercial performance across fashion retail locations. Working closely with store management to acquire, develop, and retain top talent, this role reduces performance variability across stores and drives consistent consumer experiences that support the wider business plan.

Areas of Ownership

• Spend a significant portion of time in stores with the Store Manager and teams, coaching and mentoring by reinforcing superior selling skills and bringing the brand to life every day.
• Build and grow high-performing teams by acquiring, developing, engaging, and retaining extraordinary talent, and setting clear performance expectations to create a culture of empowerment and accountability.
• Identify key insights and take fast, focused action to grow productivity and performance.
• Inspire a shared vision and purpose, and influence the thinking and behaviours of others through partnership and collaboration.
• Drive consistent execution of operating fundamentals as an enabler of sales.

Technical Qualifications

• At least 5 years of experience in the management of fashion retail.
• Ability to lead, motivate, and inspire store management and sales staff.
• Proven track record of delivering commercial results and customer service standards.
• Ability to analyse business performance, prioritise opportunities, and build simple strategies to improve results.
• Good interpersonal and communication skills.
• Willingness to challenge and take measured risks, with enjoyment of a fast-paced and ever-changing environment.
• Passion for fashion retail.

Reporting to the National Operations Manager, the Area Manager refines store operations across existing and new locations by providing proactive coaching, achieving KPIs, and coordinating operational compliance and new store openings. Partnering with store managers and building relationships internally and externally, this role sustains exceptional customer service levels and drives sales and profit results through a hands-on, team-focused approach.

Operational Focus

• Provide proactive leadership and coaching to stores and their employees.
• Achieve targets and KPIs, and deliver sales and profit results through leading, developing, and motivating the team.
• Continually review, monitor, and improve store operations.
• Hire the right people and coach them to success.
• Build relationships internally and externally to ensure an ongoing culture of transparency and cohesiveness.
• Assist the National Operations Manager with the operational coordination of all existing and new store openings, and ensure that store managers are trained and guided through the process.
• Maintain exceptional customer service levels through a hands-on approach.

Minimum Qualifications

• Minimum 3 years of experience in a similar Area Manager role.
• Excellent interpersonal skills and adaptability to different situations and styles.
• Ability to build credible relationships at all levels.
• Commercially aware with a calm approach under pressure.
• High level of accuracy and attention to detail in all activities.
• Strong customer focus with a self-motivated drive to achieve results and meet deadlines.

Area Manager guides distributor sales teams and a network of dealers across assigned area territories, executing strategy for distributor efficiency and dealer development to win market leadership and acquire quality subscribers. The work directly supports network expansion, trade compliance, and sales campaign effectiveness by planning distribution point growth, training dealers on product knowledge and selling skills, and submitting management reports promptly.

Job Functions

• Lead distributor sales teams and manage a network of dealers to achieve market leadership and acquire quality subscribers.
• Plan and execute a strategy for distributor efficiency and dealer development across assigned area territories.
• Drive distribution point expansion and maintain healthy trade buffer stock levels.
• Develop and train dealers on product knowledge, selling skills, and relevant systems.
• Formulate effective and efficient sales campaigns.
• Ensure compliance with the trade visitation cycle.
• Submit management reports promptly.
• Plan and prioritise network expansion.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5–7 years of work experience, with 2–4 years of relevant experience in a similar industry.
• Good research, analytical, planning, and organisational skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Good written, oral, and interpersonal skills.
• Positive, passionate, collaborative, and self-motivated disposition.
• Ability to perform under pressure and work effectively as part of a team.