AREA DIRECTOR JOB DESCRIPTION

Running a human services area means owning something concrete: the daily reality of whether people with developmental disabilities, mental health needs, or other support requirements actually receive the care their program plans promise. Area Directors in this field operate under state licensing regimes such as Title 17 and Title 22, where a missed corrective action or a gap in nursing protocol documentation can trigger regulatory intervention. The role sits one level below a Regional Director and one level above a team of Program Directors, making it the operational owner of everything the region designs but cannot execute at the community level. Census, utilization rate, and incident compliance are the numbers that define whether the area is working.

As the Area Director, you carry accountability for the financial performance, regulatory compliance, and quality of care across a portfolio of residential or community-based human services programs spanning multiple sites. You will oversee Program Directors directly, report to a Regional Director, and coordinate with case managers, government officials, and external referral partners to sustain both census growth and the standard of support delivered to each individual served.

Career Impact: Directing a multi-program human services area with full P&L accountability and licensing compliance responsibility is the experience that prepares candidates for Regional Director roles and positions them as credible operational leaders in the funded services sector.

Business Impact: The individuals served in these programs depend on the Area Director's oversight for the consistency of their nursing care, behavioral supports, and day-to-day living environment; gaps in this leadership translate directly into regulatory findings and harm to vulnerable people.

Growth Opportunity: Managing a portfolio that spans clinical oversight, government relations, and budget development accelerates a candidate's readiness to lead at the regional level and builds the cross-functional competency that state-funded and nonprofit service organizations prize in senior hires.

• Supervise Program Directors across assigned sites to ensure daily operations meet regulatory, clinical, and organizational standards.
• Own the area P&L by reviewing financial statements, controlling expenditures, assuring billing compliance, and preparing annual operating budgets.
• Implement an area census growth strategy to increase utilization and occupancy rates within the assigned service line.
• Maintain compliance with applicable state licensing regulations, including timely documentation, corrective action plans, and audit readiness.
• Lead incident management by ensuring timely reporting, investigation support, and corrective action follow-through across the area.
• Develop and sustain relationships with case managers, referral agents, legislators, and government officials to support individuals served and expand program reach.
• Direct staff development by planning training, conducting performance evaluations, and building succession depth among Program Directors and frontline supervisors.
• Coordinate individualized care planning by participating in Plan of Care teams and generating health protocols for individuals with complex medical needs.

• Bachelor's degree in Human Services, Social Services, Public Administration, or a related field, or equivalent work experience.
• 4 or more years of progressive management experience in residential, vocational, or community-based human services programs, with demonstrated supervisory responsibility.
• Demonstrated knowledge of state licensing regulations governing human services programs, with preference for experience under Title 17, Title 22, or equivalent state frameworks.
• Proven ability to manage multi-site P&L, including budget preparation, expenditure control, and billing compliance oversight.
• Strong track record of building and sustaining relationships with external stakeholders, including case managers, referral sources, and government agencies.
• Ability to lead incident investigations, implement corrective action plans, and maintain compliance documentation under regulatory deadlines.
• Valid driver's license and access to reliable transportation for regular travel across program sites.

• Licensure or certification in a human services or clinical discipline as required by the state, or active pursuit of the same.
• Experience with census management, utilization reporting, and occupancy optimization in a funded residential or day services setting.
• Familiarity with Individual Health Plan or Plan of Care development for individuals with intellectual, developmental, or behavioral health needs.
• Prior experience managing workers' compensation oversight, safety programs, and on-call emergency response at the area or multi-site level.

• Census and occupancy rate, measured monthly against area utilization targets.
• Billing compliance rate, reflecting the accuracy and timeliness of documentation submitted for funded services.
• Incident report submission rate within required regulatory timeframes, per state licensing standards.
• Budget variance percentage, tracking area expenditures against the approved annual operating budget.
• Program Director retention rate within the area over a rolling 12-month period.
• Regulatory audit outcomes, measured by the number and severity of findings across licensed sites.

• Base Salary Range: $80,000 to $110,000 annually, depending on portfolio size and state
• Bonus: Annual performance bonus of 5% to 12%, tied to census, compliance, and budget targets
• Equity: Not typical for this sector; occasional deferred compensation in larger nonprofit systems
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by organization
• PTO: 15 to 25 days annually, plus paid holidays; on-call obligations may affect scheduling
• Common Perks: Mileage reimbursement, tuition assistance, Employee Assistance Program, professional development funding

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check clearance, including applicable state-required fingerprinting and criminal history review, is a condition of employment for all positions supporting vulnerable adult and disability populations. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under federal, state, or local law. Reasonable accommodations for applicants with disabilities are available throughout the hiring process upon request. Candidates must be authorized to work in the United States.

The Area Director owns the financial results and operational performance of a regional portfolio of residential properties, driving NOI through budget analysis, capital project oversight, and leasing strategy. Reporting to senior leadership and collaborating with community leaders, property teams, and Risk Management, this role enables portfolio-wide revenue growth and team member development across the region.

Key Responsibilities

• Drives overall financial results for the region, analyzing key issues, trends, and potential solutions.
• Prepares, reviews, and conducts analysis of detailed budget variances, income and expense, capital expenditures, leasing costs, NOI, and cash flow.
• Tracks, analyzes, and reports on a variety of operating metrics covering leasing, compliance, accounts payable, accounts receivable, capital work, tenant issues, Fair Housing requests, emergency repairs, and risk.
• Supervises and coordinates preparation of annual operating and capital budgets for each community property, monitoring performance and approving expenditures within specified guidelines.
• Prepares plans to ensure optimal performance of each property based on past results, future performance indicators, and market and leader insights.
• Identifies operational efficiencies across the portfolio and champions operational excellence to maximize all resources.
• Manages the operations team to achieve goals and develops a talent pipeline for the region and the broader portfolio.
• Coordinates and implements marketing strategies, advertising campaigns, and resident retention programs for the region.
• Directs the implementation of preventative maintenance programs for mechanical systems, roofs, building exteriors, and structural building components.
• Takes action to remedy safety or health hazards, partnering with Risk Management to ensure all team members are properly trained in safety awareness.
• Directly oversees all large-scale capital improvement projects and ensures training for sales, leasing, marketing, maintenance, and other support staff.
• Translates overall business strategy into day-to-day execution, providing coaching and feedback to community leaders, property teams, and support teams.
• Leads, directs, hires, terminates, coaches, and supervises Community Leaders in the region, monitoring and approving all leave requests and time cards.

Required Qualifications

• Bachelor's degree in Real Estate, Management, Finance, Business Administration, or a related field, or comparable proven experience.
• 10+ years of experience in property management or a related industry, with a minimum of 5 years of supervisory experience, including experience managing managers.
• Strong financial acumen with a thorough understanding of the components driving P&L.
• Demonstrated track record of creating and executing strategic plans that increase NOI.
• Demonstrated success in leadership, team member development, and team building.
• Strong presentation, written, and verbal communication skills.
• Ability to prioritize tasks to ensure corporate goals and timeframes are met.
• Proven record of process improvement and improved operating results.
• Exceptional customer service skills with a demonstrated ability to maintain strong working relationships with internal and external clients.
• Demonstrated ability to manage multiple and complex operational matters daily.

Embedded within the restaurant operations division, the Area Director directs a team of Managing Partners and General Managers across a designated area, building brand standards through training, financial analysis, and market-wide sales strategies. Working closely with General Managers, Managing Partners, and support personnel, this role delivers measurable improvements in area restaurant performance, culture alignment, and operational execution.

Core Functions

• Mentors all positions within the operational area to ensure a high level of engagement and success.
• Maintains availability for the development of all operational personnel.
• Supports, reinforces, and aligns decisions with the organization's unique culture.
• Maintains high operational standards in all restaurants, including brand audits and customer service metrics.
• Trains and develops Managing Partners and General Managers, managing career expectations and clearly conveying standards.
• Understands, defines, and delivers the purpose, requirements, and desired results of all company programs, leading the operational area in their execution.
• Directs marketing support to develop comprehensive sales-driving strategies, ensures effective execution of the restaurant sales plan, and actively participates in market-wide activities.
• Effectively executes brand marketing campaigns and strategies, providing direct influence over market-wide spend and branding opportunities to maximize brand exposure and ROI.
• Maintains full responsibility for financial performance directly impacting area restaurant operations, performing financial analysis, and making recommendations for improvement.
• Analyzes business trends and financial data to assess and improve area performance, both operationally and financially.
• Works with Managing Partners and General Managers to develop, implement, and manage a business plan for restaurants, analyzing internal and external environments to identify and implement improvements.
• Utilizes support personnel to identify and mitigate gaps in current business practices, leading them in the planning, development, and implementation of operational improvement practices.

Qualifications & Experience

• High School Diploma or GED required, with a college degree preferred.
• For external hire, a minimum of 12 months of multi-unit management with a proven record of success, preferably in the fast food or casual dining industry.
• For internal promotion, a minimum of six months as a General Manager with the organization, in good company standing, with a proven record of performance, and some multi-location experience.
• Experience in an organization with a defined career progression path.
• Knowledge of the QSR or Fast Casual industry and the business acumen required to run a complete business unit, including risk, talent, and facilities.
• Knowledge and skills in analyzing profit and loss statements and the overall financial performance of a store.
• Knowledge and skills in staffing with a proven record of results.
• Knowledge of labor laws.
• Local store marketing experience preferred.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, and the ability to adapt to new technology systems easily.
• Ability to lead, motivate, and empower managers to higher levels of performance while fostering a team atmosphere that balances professionalism and fun.
• Strong interpersonal and communication skills, with the ability to manage all public dealings and resolve operational and personnel problems quickly.
• Ability to set goals, create plans, and convert plans into action for individual restaurants and the entire district.
• Ability to measure performance objectively and subjectively, holding direct reports accountable to desired performance expectations.
• Ability to recruit, select, and retain diverse teams, identifying and developing high-potential employees through coaching and counseling to build organizational bench strength.

Reporting to the Regional Director, the Area Director leads a service line of specialized residential homes supporting individuals with intellectual and developmental disabilities, with direct responsibility for supervising Program Directors and overseeing nursing care, regulatory compliance, and business development. Partnering with case managers, referral agents, government officials, and healthcare personnel, this role ensures that quality of care, census growth, and compliance outcomes are sustained across the assigned geographic area.

Primary Duties

• Supervises Program Directors and is responsible for the operation of a service line or geographic area, including organization, planning, management, and implementation of direct supports, health care, advocacy, regulatory compliance, and oversight of the physical environment.
• Ensures the highest quality of care for individuals served and provides support staff with operational and nursing training, promoting health and wellness.
• Oversees the management of high-risk medical conditions and private duty nursing services.
• Responsible for the planning, implementation, and oversight of all aspects of business, program development, and nursing care plans.
• Provides consultation and technical assistance to staff and mentors regarding nursing care and home care issues, including the operation of durable medical equipment.
• Writes and maintains policies and procedures related to nursing protocols.
• Collaborates with external agencies regarding client services related to nursing care.
• Ensures that current and complete medical records and reports are maintained in accordance with regulatory and corporate standards, including medication administration records and physicians' orders.
• Implements the area core growth strategy to increase census and maximize utilization and occupancy percentages.
• Implements area incident management protocol, ensuring timely incident reporting, implementation of corrective action, and assistance with area investigations.
• Provides leadership, including direct supervision of Program Directors, implements employee practices, oversees area safety and workers' compensation, approves involuntary terminations, reviews written warnings, and assists with employee orientation and training.
• Maintains area compliance with regulatory standards, assures timely and accurate documentation, and oversees implementation of compliance plans.
• Maintains and fosters relations with case managers, referral agents, local legislators, and government officials, lobbying on behalf of consumers as appropriate.
• Participates as an Individual Health Plan or Plan of Care team member, evaluates the medical needs of each individual, and generates ongoing health care protocols for specific medical conditions.

Skills & Qualifications

• Bachelor's degree or more advanced degree in the health or human services field.
• Three to six years of significant management experience in the human services industry.
• Knowledge of Title 17 and Title 22 Regulations strongly preferred.
• Demonstrated problem-solving, planning, organizational, and communication skills.
• Ability to effectively establish and maintain meaningful relationships and coordinate services to meet the ongoing needs of individuals served.
• Strong follow-through to ensure quality services, regulations, and clients' rights are upheld.
• High energy, goal-oriented, and able to inspire people.
• Access to a registered vehicle with proof of insurance.
• Must be 18 years of age and pass a background investigation that includes an FBI/DOJ fingerprint check.
• Availability for night and weekend emergency on-call by phone.

Sitting at the intersection of real estate operations and member experience, the Area Director shapes P&L outcomes across an average portfolio of 20 buildings with an indicative average revenue of $140 million, developing asset management plans and executing revenue-generating initiatives. Operating across sales, marketing, real estate, and community management functions, this role enables sustained member retention, ROI improvement, and portfolio growth for the organization.

Leadership Responsibilities

• Accountable for overall ownership of an average of 20 buildings and their P&L, with an indicative average revenue of $140 million.
• Creates and executes revenue-generating and cost-saving initiatives based on building P&L while monitoring non-outsourced spending.
• Develops asset management plans and implements short-, intermediate-, and long-term strategies to improve ROI and portfolio value while mitigating risk and improving financial efficiencies.
• Presents monthly and quarterly business reviews based on building P&Ls within the portfolio.
• Partners with the sales counterpart to achieve revenue targets and personally engages with key member organizations and prospects to ensure member satisfaction and retention.
• Partners with the real estate counterpart to engage with landlords and develop capital investment plans for buildings in the area to maintain and increase ROI.
• Partners with internal territory marketing and communications teams, providing input, upholding brand standards, and acting as a local spokesperson.
• Leads and executes large, market-wide complex projects in partnership with cross-functional teams to improve the member experience.
• Manages budgeting and monthly review of property operations and cash flows, including quarterly and annual forecasting.
• Liaises with key internal and external stakeholders to drive accountability and improve performance.
• Accountable for driving the highest levels of member satisfaction, measured through portfolio and building-level NPS, and for member retention.
• Leads and manages Community Managers in the portfolio while creating development plans to facilitate growth.
• Accountable for employee satisfaction of team members in the portfolio, measured through market-level eNPS.

Requirements

• Bachelor's or equivalent degree in Real Estate, Finance, Marketing, Hospitality, or a related field, with an advanced degree such as an MBA preferred.
• 7+ years of experience in real estate, hospitality, marketing, multi-unit retail, startups, finance, consulting, or a related field with a strong operational focus and P&L accountability, preferably managing $100 million or more in revenue.
• 5+ years of management experience leading a sizable team comprising managers and individual contributors.
• Experience managing a profit and loss for multiple sites and leading multiple business units, with direct P&L accountability and the ability to drive results through financial levers.
• Strong background in people and commercial negotiations, complex and sensitive conflict resolution, and impactful influencing skills with internal and external stakeholders.
• Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• Openness to travel 20-30% of the time, depending on the area and buildings overseen.

A key member of the client-facing sales team, the Area Director delivers client acquisition and relationship management through prospecting, product presentations, and follow-up appointments in the assigned territory. Collaborating with current and potential clients, this role builds the organization's revenue pipeline and market presence through integrity-driven business development.

Duties

• Meets with clients and effectively presents products, helping applicants complete their applications.
• Represents the organization with integrity to current and potential clients.
• Prospects and contacts potential customers.
• Sets follow-up appointments to maintain long-lasting relationships.
• Conducts business with the utmost honesty.

Experience & Qualifications

• Previous experience in sales or customer service is a plus.
• Strong networking and relationship-building skills.
• Leadership skills and experience.
• Friendly and professional demeanor with a willingness to learn.
• Excellent verbal and in-person communication skills.

Sustained revenue growth and operational excellence across a geography of diverse business verticals depend on the Area Director, who leads a team of Application leaders and operators while owning the neighborhood-level P&L and partnering with sales, functional, and launch teams to achieve market growth. Based within a field operations structure and serving as the primary accountability owner for end-to-end employee life cycle and operational safety, this role advances business performance across all Application verticals in the assigned market.

Strategic Responsibilities

• Builds and manages a diverse team of Application leaders and operators.
• Creates a work environment that makes the organization a great place to belong.
• Manages operations to achieve KPIs and oversees day-to-day field teams to meet revenue and expense targets across all Application verticals.
• Optimizes the neighborhood-level P&L in close partnership with business vertical leaders from both sales and cost perspectives.
• Assists the General Manager in driving strategic growth for the market by collaborating with launch teams and other application disciplines to ensure growth goals are achieved within aggressive timelines.
• Proactively identifies new market relationships and partners, executing strategy and business in the market in partnership with Application leaders and functional leaders.
• Responsible for the end-to-end employee life cycle of team members, including hiring, development, scheduling, performance management, and engagement.
• Ensures the operational safety of all field operations, particularly food safety, to ensure compliance with all applicable laws and guidelines.
• Recommends changes to policies and establishes local procedures that positively affect field operations.
• Works with the city's General Manager to evolve strategic policies when deciding methods, techniques, and evaluation criteria for achieving results.
• Establishes and ensures adherence to budgets, schedules, work plans, and performance requirements.
• Frequently interacts with key external stakeholders, customers, and functional peer group managers on matters involving other company divisions or customers.

Position Requirements

• Notable General Manager experience addressing operational and leadership responsibilities, preferably at hyper-growth real estate, hospitality, food and beverage, or mobility companies.
• Exposure to or management of food and beverage operations strongly preferred.
• Experience in and extensive knowledge of the relevant market, including relationships with business owners, civic leaders, and local stakeholders.
• Experience managing and leading large, diverse, distributed operational teams, including many in hourly roles.
• Experience developing and executing strategic plans and building for scale.
• Excellent organization, communication, writing, and presentation skills, with experience managing teams and working collaboratively across multiple levels and functions.
• Strong local network of influencers in the economic development, mobility, logistics, hospitality, and restaurant industries.
• High emotional intelligence with a collaborative approach to leadership, a tolerance for uncertainty, and a rapidly changing environment.
• High-intensity execution mindset, able to operate at pace, with the gravitas and presence to lead a diverse team.

As the Area Director, this role leads the financial performance and operational oversight of a human services area business unit, including supervision of professional staff, census growth strategy, and stakeholder relationship management. The human services organization relies on this work to ensure individuals served, families, and community partners receive consistent, quality-centered support across the assigned geographic area.

Functions

• Provides direction, leadership, and supervision of professional and other staff at the program site to carry out operations and ensure quality services to individuals served.
• Responsible for the financial performance of the area business unit, reviewing financial statements, overseeing purchasing, assuring billing compliance, and managing documentation.
• Implements the area core growth strategy to increase census, maximize utilization and occupancy percentages, and assists with new start development.
• Maintains and fosters relations with case managers, referral agents, local legislators, and government officials, lobbying on behalf of individuals served.
• Implements area strategies to maintain and foster relations with individuals served, mentors, families, and guardians.

Knowledge, Skills & Abilities

• Master's degree in Human Services, or other education and experience as required by the state.
• Licensure is required by the state.
• Strong leadership qualities, attention to detail, and organizational skills.
• Ability to multi-task, meet deadlines, and communicate effectively to manage relationships.
• Commitment to quality in all aspects of work.

Area Director leads assigned restaurants through P&L management, compliance auditing, and talent development across a multi-unit portfolio, including General Managers and Assistant General Managers. Success in the position means delivering consistent sales growth, safeguarding company assets, and maintaining operational and regulatory standards across all assigned restaurant locations.

Ownership Areas

• Leads the area with integrity and facilitates a focus on the organization's mission and values.
• Ensures desired results are simultaneously achieved in the test process, base business, and catering.
• Ensures operational programs and deployments are executed according to established guidelines.
• Provides clear and consistent direction to General Managers through regular meetings and conference calls.
• Develops and consistently delivers profitable P&Ls for every assigned restaurant.
• Increases sales and transactions by developing short-term marketing plans, while safeguarding company assets and ensuring return on investment for building and equipment expenses.
• Conducts quarterly compliance audits covering safety, security, cash shortages, open and close procedures, and loss compliance.
• Attracts, interviews, selects, and hires the most qualified individuals for General Manager and Assistant General Manager positions.
• Builds and maintains an effective team of General and Assistant General Managers through training and development, providing meaningful and timely performance and behavioral feedback.
• Identifies, develops, and retains key employees by implementing succession plans for high-potential General and Assistant General Managers.
• Coaches General Managers in restaurant employee recruiting, development, performance management, and retention to ensure proper staffing and succession planning.
• Prevents employee relations issues by consistently executing human resources practices and ensuring guidelines and processes are adhered to.
• Investigates escalated employee relations issues and, in accordance with circumstances, provides recommendations for problem resolution and implements decisions.
• Handles and manages confidential and sensitive information effectively.

Professional Experience

• Bachelor's degree or equivalent work experience.
• Experience managing 5+ units for 5 years, with 2+ years managing 10+ units preferred.
• 5 years of experience analyzing financials, maintaining cost control systems, and business planning.
• 4 years of experience overseeing applicable restaurant regulatory areas, including employee safety, food safety, HACCP, wage and hour, and immigration.
• 4 years of consistent performance reviews meeting or exceeding standards.
• 4 years of experience in hiring, staffing, training, and the ongoing management of restaurant staff, including multi-lingual teams.
• 3 years of management or leadership experience, coaching and mentoring team members, and identifying high-potential employees to develop into successful leaders.
• 3 years of experience delegating, holding direct reports accountable, and communicating across a dispersed group of restaurant managers.
• 3 years of experience surpassing bottom-line goals and objectives, and meeting or exceeding customer service satisfaction results.
• 2 years of experience using a PC and MS Office Suite and working in a fast-paced environment.
• 2 years of experience managing effective vendor relationships.
• Ability to travel significantly within the region and work extensive hours.
• Successful completion of the internal management training program.

The Area Director oversees a local agency serving individuals with developmental disabilities, advancing compliance with DHHS DDD, OSHA, and related regulatory standards while managing operating budgets and a regional management team. Reporting to senior leadership and collaborating with healthcare personnel, community boards, and government bodies, this role ensures that individuals receive appropriate medical, mental health, and vocational supports aligned with program plans and mission guidelines.

Accountabilities

• Develops, implements, interprets, monitors, and enforces policies and procedures, including personnel policies, positive behavioral supports, human rights, ethical conduct, and licensure regulations.
• Ensures that all individuals receiving supports are afforded a quality of life reflected in their program plan and the mission guidelines.
• Prepares annual operating budgets and oversees the day-to-day financial operations of the local agency.
• Promotes the agency's activities, services, and goals through memberships, collaboration, speaking engagements, tours, and other public education activities.
• Serves as a visible leader in the community by serving on regional and local boards and committees that govern and support agency services.
• Leads the agency management team through communicating, decision-making, ensuring quality customer service, and mediating conflicts.
• Ensures that individuals receive appropriate medical and mental health care in collaboration with relevant healthcare personnel.
• Plans and obtains staff development and in-service training to maintain professional standards and competencies of staff.
• Monitors the collection, recording, and reporting of accurate data for planning and coordination of agency and regional services.
• Meets and exceeds licensing standards of applicable regulatory bodies, including DHHS DDD, the Department of Labor, the Health Department, the Department of Education, OSHA, and Social Security.

Education & Experience

• Bachelor's degree in Human Services, Social Services, Education, Public Administration, Business Administration, or a closely related field.
• Four years of experience in vocational, day, or residential services, rehabilitation programs, or related fields with progressive administrative or supervisory experience.
• Demonstrated competence in the principles and practices of education and support for individuals with developmental disabilities.
• Considerable knowledge of personnel administration, budgeting, financial management principles, general management techniques, and applicable governmental regulations.
• Valid driver's license or other adequate means of transportation.
• Availability to perform on-call duties to attend to area program emergencies, including evenings, weekends, and overnight travel.

Embedded within the Premier operations organization, the Area Director oversees a portfolio of 16 to 24 buildings and their Operations Managers and Operations Supervisors, building client relationships and developing new business across services including valet parking, self-park, and healthcare support. Working closely with Operations Managers, clients, and prospective partners, this role sustains territory profitability, client satisfaction, and safe work environments across the assigned geographic area.

Executive Functions

• Hires, trains, manages, and provides leadership for a team of Operations Managers and Operations Supervisors.
• Creates, implements, and manages the forecasting, planning, and budgeting process for the assigned portfolio.
• Controls spending and keeps expenses within the approved budget.
• Maintains maintenance control documents while meeting maintenance goals.
• Ensures work environments are safe for team members and customers, promoting safe work practices by conducting safety audits and coaching individual staff members.
• Works closely with Operations Managers and clients to define performance measurements and execution standards.
• Ensures all client operational documentation is complete and recorded for client and organizational records.
• Communicates and explains new directives, policies, or procedures to managers.
• Conducts timely and constructive performance evaluations.
• Develops and markets new business within the territory, including valet parking, self-park, healthcare support services, and other support services.
• Assists with the development and facilitation of the proposal process for existing and prospective clients, covering project development, proposal writing, contract negotiations, and client presentations.

Background & Experience

• High School Diploma or GED required, with a Bachelor's degree preferred.
• At least five years of related business experience in multi-site operations management strongly preferred.
• Experience in developing a request for proposal is strongly desired.
• Intermediate or higher proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to plan and manage time across multiple tasks to meet established deadlines.
• Strong interpersonal skills with the ability to communicate accurately with team members and customers.
• Ability to detect safety concerns and adjust accordingly.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality of all work-related information.
• Ability to work effectively in a diverse environment and be sensitive to issues of diversity and inclusion.

Reporting to regional leadership, the Area Director develops and oversees all aspects of branch operations in a healthcare staffing setting, including annual business planning, financial management, client satisfaction, and caregiver team development. Partnering with suppliers, vendors, healthcare and business committees, and community partners, this role advances branch profitability and expands the organization's presence in the local area and region.

Activities

• Leads the development and implementation of annual business and marketing plans.
• Contributes to the development and implementation of strategic plans.
• Leads the analysis of branch financials and manages expenses in relation to revenue.
• Analyzes ongoing financial status to ensure financial goals are achieved.
• Evaluates outcomes in relation to defined goals and objectives.
• Promotes the organization in the local area and region through healthcare and business committees, community events, and other marketing and public relations opportunities.
• Standardizes operations to ensure that client care and service are delivered in accordance with local, provincial, and federal legislation, quality management standards, and organizational policies and procedures.
• Arranges internal quality audits and reviews as required and leads continuous improvement initiatives.
• Leads the client satisfaction feedback process and ensures that resulting quality improvement opportunities are initiated and followed through.
• Evolves current relationships and builds new key relationships with suppliers, vendors, and partners.
• Develops and implements HR plans for recruitment, selection, and retention of staff.
• Builds motivated and engaged administrative and caregiver teams, fostering a productive, positive, and fun work environment.

Technical Qualifications

• A degree in Business or a health-related discipline.
• At least five years of progressively responsible management experience, preferably in a healthcare setting.
• Proven track record in leading the development and integration of profitable business and marketing plans.
• Strong track record of business development success demonstrated through growth in sales and profitability.
• Demonstrated ability to handle all aspects of human resources, information systems, and overall branch operations.
• Solid knowledge of the principles, practices, and methods of business development, operations, client service, financial management and control, program development and evaluation, and human resources practices.
• Excellent oral and written communication skills and a commitment to continuous learning.
• Inspirational leadership style with a track record of leading committed and engaged teams.

Sitting at the intersection of donor development and political advocacy, the Area Director shapes revenue growth through high-level solicitations, donor cultivation, and the delivery of speeches and briefings on the U.S.-Israel relationship. Operating across local and national fundraising programs and lay leadership development, this role enables the expansion of pro-Israel political giving and organizational membership in the assigned area.

Operational Focus

• Creates and executes a development plan aimed at growing revenue through high-level solicitations, donor cultivation, and stewardship.
• Builds and sustains strong personal relationships with current high-level donors and inspires them to increase their involvement in pro-Israel political giving.
• Identifies, cultivates, and solicits new donors.
• Meets quarterly and annual fundraising goals and objectives.
• Develops lay leadership for local and national roles.
• Recruits participants for national and local programs.
• Delivers speeches and briefings on the U.S.-Israel relationship and pro-Israel political activism.

Required Qualifications

• Bachelor's degree preferred, or commensurate experience.
• A minimum of five years of work experience in sales, fundraising, or a related field with a successful track record of achieving and exceeding goals.
• Deep knowledge of issues related to Israel, the Middle East, and American politics.
• Exceptional interpersonal skills and the ability to form close personal relationships with current and prospective members.
• Ability to work efficiently under pressure, meet deadlines, and demonstrate strategic thinking and sound decision-making.
• Effective public speaking and written and verbal communication skills.
• Self-motivated and able to work both independently and collaboratively to meet goals and objectives.

A key member of the au pair program team, the Area Director oversees family and au pair support through in-home interviews, orientations, yearlong program support, and monthly cultural events in the local community. Collaborating with host families, au pairs, and community contacts, this role advances program quality, host family recruitment, and grassroots market presence in the assigned territory.

Key Deliverables

• Conducts in-home interviews with each prospective family.
• Conducts an orientation upon the arrival of each new au pair.
• Provides yearlong support for both the family and the au pair.
• Organizes monthly cultural events.
• Networks within the community and engages in grassroots marketing and community events.
• Provides interim housing for displaced au pairs in emergency situations.

Qualifications & Experience

• Bachelor's degree or equivalent experience.
• Excellent communication skills and problem-solving abilities.
• Marketing and sales skills.
• Submission of formal reports and maintenance of a record of personal contact every month.
• Recruitment of potential host families.

Coordinating timely delivery of a cross-functional clinical portfolio from pre-IND through life cycle management depends on the Area Director, who guides clinical development teams in executing program goals within scope, timelines, and budget while managing regulatory submission deliverables, including IND, CTA, BLA, and MAA filings. Serving as the primary project management leader for the assigned therapeutic area and reporting to senior management, this role enables alignment across clinical, operational, and external partner functions to advance drug development outcomes.

Areas of Ownership

• Guides and facilitates the clinical development team to plan and execute the clinical program's goals across the assigned portfolio.
• Coordinates and drives the clinical strategy to completion across all development phases, from pre-IND to life cycle management, within scope, timelines, and budget.
• Partners with equivalent portfolio functional leaders to ensure clinical goals and deliverables are met within the therapeutic area.
• Manages clinical program interactions to ensure cross-functional teams are aligned on deliverables and set up to execute successfully.
• Facilitates clinical development team meetings and translates strategic clinical goals into operational plans, including larger brainstorming sessions to remove roadblocks and build consensus.
• Drives early planning discussions to develop studies that will form the clinical development plan and integrated clinical timelines, including protocol synopsis processes and associated budgets.
• Plans and monitors clinical deliverables required for regulatory submissions, including IND, CTA, BLA, and MAA filings.
• Maintains knowledge of key data and milestones for the assigned portfolio and provides project summaries and general guidelines to support presentations to senior management and collaborators.
• Coordinates with the cross-functional team to align on budget and timeline assumptions, leads the budget approval process, and participates in quarterly reforecast cycles.
• Identifies opportunities for standardization and best practices, and creates functional standard operating procedures, guidance documents, and onboarding and training materials.
• Identifies risk trends and develops and manages mitigation strategies across the portfolio, facilitating issue resolution within the clinical development team matrix environment.
• Plans and coaches staff individual development goals, identifies training needs, and takes appropriate corrective action when required.

Skills & Qualifications

• Bachelor's or Master's degree with typically 12 or more years of relevant progressive project management experience in drug development or the pharmaceutical industry.
• An advanced degree, such as a PhD, PharmD, or MBA preferred.
• PMP certification desired.
• Experience in line management with accountability for individual performance management, including setting goals, expectations, and conducting performance reviews.
• Advanced knowledge and understanding of working effectively within matrix environments in drug development or the pharmaceutical industry.
• Strong understanding of relevant laws and policies guiding the pharmaceutical industry, including ICH and GCP guidelines.
• Advanced knowledge of clinical and operational budgeting and timeline development, with the ability to evaluate critical path and program interdependencies.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Project or OnePager.
• Proven leadership skills with the ability to build strong relationships with internal and external stakeholders and foster a positive team environment.
• Outstanding verbal, interpersonal, and written communication skills across all levels and forums.
• Expert planning, organizational, and time management skills, including the ability to oversee multiple therapeutic areas and prioritize multiple projects.
• Excellent problem-solving, critical thinking, and analytical skills, with the ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
• Demonstrated negotiation skills and ability to influence senior management to reach mutually beneficial outcomes.
• Ability to coach and mentor junior staff, serving as a role model for the function and organization.

As the Area Director, this role produces consistent profitability and guest satisfaction across an assigned portfolio of restaurants by enforcing company standards, managing vendor relationships, and developing General Managers through structured training and performance evaluation. The restaurant operations team relies on this work to sustain sales growth, expand through site development, and maintain compliance with safety and security programs across all assigned locations.

Role Responsibilities

• Partners with General Managers and Restaurant Managers to enforce consistent company standards and provide prompt guest service according to company guidelines.
• Ensures product preparation and presentation meet established standards without compromise.
• Enforces safety and security programs and follows up on compliance.
• Analyzes restaurant systems and procedures for continual improvement and attainment of goals.
• Manages restaurant vendor relationships and maintains awareness of contract and expenditure limits.
• Conducts regularly scheduled meetings with General Managers and ensures regular manager meetings exist for each restaurant.
• Manages restaurant profitability by monitoring performance, forecasting expenses, reviewing expenditures, and controlling costs.
• Ensures comparative stores meet or exceed sales growth goals and that non-comparative stores operate above budgeted average weekly sales.
• Monitors and manages unit expenditures, continuously identifying cost-saving opportunities across all restaurants.
• Ensures a preventive maintenance program is in place and that repairs are made in a timely manner.
• Grows the business through the development of potential sites, local store marketing plans, and proper execution of advertising, promotions, and product development.
• Ensures quality recruitment of management candidates by participating in the interview process and assists with sourcing strategies and staffing levels for hourly team members.
• Promotes company training and orientation programs for all employees and assists with the implementation of management development programs and other company-led initiatives.
• Assesses the effectiveness of management teams and ensures timely performance appraisals for all management and hourly employees.

Requirements

• High School Diploma required, with a college degree preferred.
• 3 to 5 or more years of multi-unit restaurant experience preferred.
• Proficiency in Microsoft Office.
• Demonstrated written and verbal communication skills.
• Attention to detail, organizational skills, and a sense of urgency in meeting deadlines.
• Demonstrated ability to effectively handle multiple projects simultaneously.
• Demonstrated analytical, mathematical, and reasoning skills.
• Positive, team-oriented attitude with the ability to manage change effectively.