Job Summary:

• Responsible for reviewing and approving credit memo’s/check refunds
• Handle escalated collections process and negotiate with past due accounts
• Handle escalated customer AR questions/requests/disputes
• Assist with month end reconciliation, with customer account reconciliations
• Report weekly status update on past due accounts
• Perform and distribute various daily/weekly AR reports in Excel to team
• Assist Group Controller with quarterly/annual audits and month-end close
• Assist team members with workload during periods of high volume or absences
• Ensure compliance with SOX 404 requirements over responsible areas
• Perform weekly meetings with AR department
• Review bankruptcy notices and associated customer accounts
• Oversee all aspects of Accounts Receivable including the supervision and training of staff
• Review aging report on a weekly basis to ensure delinquent invoices have been addressed, and oversee cash applications to ensure compliance
• Identify and analyze major billing issues and work with the billing department to resolve them at root causes. 

Skills on Resume:

• Financial Analysis (Hard Skills)
• Negotiation (Soft Skills)
• Communication (Soft Skills)
• Analytical Skills (Hard Skills)
• Excel Proficiency (Hard Skills)
• Audit Assistance (Hard Skills)
• Leadership and Training (Soft Skills)
• Problem-Solving (Soft Skills)

Job Summary:

• Coordinating with the various supporting teams including: Information Systems, Product, Account Management, Sales, and Client Services, to ensure timely and accurate invoicing according to specified client terms.
• Assign all contracts/addendums to the billing division for processing.
• Assign all-new inventory account codes in support of the commission process and forwards them to management for review.
• Review all intercompany billing with all locations and examines readiness to transition to NetSuite.
• Verify that all billing activities have been completed on a monthly basis.
• Coordinate all intercompany billing with all locations.
• Assure that all accounts are kept current within established company guidelines.
• Revise practices and processing documentation to keep current and up to date.
• Act as the primary biller for a group of accounts as designated by management.
• Maintain the filing system and assures that documents are filed in a timely manner.
• Identify and resolves accounts receivable problems/issues and determines the appropriate corrective actions.

Skills on Resume:

• Attention to Detail (Soft Skills)
• Communication Skills (Soft Skills)
• Organizational Skills (Soft Skills)
• Problem-solving Skills (Hard Skills)
• Analytical Skills (Hard Skills)
• Adaptability (Soft Skills)
• Teamwork (Soft Skills)
• Time Management (Soft Skills)

Job Summary:

• Monitor AR activities such as billing, delayed payments, follow-up inquiries and negotiations with past due accounts.
• Development, periodic review and implementation of adequate processes to improve AR turnover days
• Responsible for overdue account management, timely master the customers' arrears and payment
• Supervise the monthly, quarterly and year-end AR closing process and coordinate with respective parties 
• Review and improve process and workflow as to credit control to be more efficient credit control managements
• Coach team members to follow the standardized processes of accounting and reporting. 
• Ensure team members’ motivation and take care of the development plan
• Supervise associates' staffing, training, coaching, performance management and problem resolution.
• Maintain an accurate accounting of accounts receivable payments.
• Ensure timely processing and distribution of customer accounts receivable statements.

Skills on Resume:

• Accounts Receivable Management (Hard Skills)
• Process Improvement (Hard Skills)
• Overdue Account Management (Hard Skills)
• Financial Reporting (Hard Skills)
• Credit Control (Hard Skills)
• Team Leadership and Development (Soft Skills)
• Staff Management (Soft Skills)
• Accuracy and Timeliness (Hard Skills)

Job Summary:

• Coordinate and oversee daily activities of the AR Collections staff to ensure timely claim follow up and denial management. 
• Working closely with Credentialing Team to ensure accurate billing guidelines and fee schedules are current
• Coordinates with other departments and clinic staff to promote optimum billing and follow-up practices with specific focus on the reduction of AR, Bad Debt and Denial Prevention. 
• Maintains an efficient Accounts Receivable (AR) follow-up process for team members. 
• Utilizes supervisory expertise to serve as a resource to staff to provide training, coaching and to resolve trends. 
• Assists the Billing Manager in evaluating productivity and quality of performance against industry benchmarks. 
• Working collaboratively with all Revenue Cycle functional areas to maximize revenues and identify potential operational process improvement opportunities.
• Provides day-to-day supervision of the staff and work activities. 
• Measuring and monitoring staff daily productivity and accuracy to ensure peak performance through quantitative and qualitative KPIs.
• Reviews and monitors workflows to manage and maintain an efficient collections process.

Skills on Resume:

• Leadership and Supervisory Skills (Soft Skills)
• Communication Skills (Soft Skills)
• Problem-Solving Abilities (Hard Skills)
• Knowledge of Revenue Cycle Management (Hard Skills)
• Training and Coaching Skills (Soft Skills)
• Performance Evaluation and Benchmarking (Hard Skills)
• Collaboration and Teamwork (Soft Skills)
• Analytical and Monitoring Skills (Hard Skills)

Job Summary:

• Leads the hiring, training, and motivation of employees. 
• Makes effective decisions regarding discipline and changes in employment status.
• Provides leadership and motivation by addressing clear expectations.
• Prepares and analyzes reporting data, identifies gaps and areas for improvement
• Makes appropriate changes to process and policies to address those areas.
• Works with staff directly to empower and promote creativity and self-development through performance management practices 
• Serves as a resource for/with various departments within revenue cycle
• Operate and field management to ensure smooth process flow, assist with answering questions, provide education as well as investigate and resolve issues.
• Resolves denial, EDI and payment issues timely to ensure best practices in follow up and cash flow.
• Review and update existing standards, policies, and processes to create an environment of continuous improvement to promote more effective collection.

Skills on Resume:

• Leadership Skills (Soft Skills)
• Decision-Making Abilities (Hard Skills)
• Analytical Skills (Hard Skills)
• Process Improvement (Hard Skills)
• Performance Management (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Problem-Solving Skills (Hard Skills)
• Continuous Improvement Mindset (Soft Skills)

Job Summary:

• Supervise, develop, and mentor a team supporting business wide cash posting and application activities working with Sales, Customer Service, Trade Execution, Finance and Treasury
• Help establish departmental goals supporting company financial objectives and initiatives
• Supervise the processing of Ingredient advance and manual billings, adjustments, cash application, check deposits, cash account reconciliation, proof of delivery and price discrepancy reconciliations
• Regularly coordinate and communicate with Darigold’s Sales, Customer Service, and Trade Execution (International) teams ensuring timely, accurate and smooth processes, transaction recording and customer reconciliation support
• Develop and maintain an intimate knowledge of Accounts Receivable, Cash Applications and credit systems becoming the “super user” for the department
• Provide leadership and assist in the development, upgrade, implementation and testing of new systems, special projects, initiatives, analysis, and processes
• Identify and implement improved processes and practices within related and core systems
• Evaluate existing policies and procedures making recommendations and helping institute change for efficiency improvement and business change within established management guidelines
• Assist and help ensure timely month-end and year-end close and assist in the annual audit

Skills on Resume:

• Leadership and Team Management (Soft Skills)
• Financial Goal Setting (Hard Skills)
• Financial Process Management (Hard Skills)
• Cross-functional Communication (Soft Skills)
• System Proficiency (Hard Skills)
• Project Management (Hard Skills)
• Process Improvement (Hard Skills)
• Financial Analysis and Audit Support (Hard Skills)

Job Summary:

• Assign, delegate, and prioritize work and manage daily workflow based on volume, staffing resources, and service requirements.
• Coordinate the resolution of escalated invoice and payment issues, exceptions, and discrepancies with customers, business units, and vendors.
• Assist team members with day to day processes and problem solving.
• Collaborate with business units and management teams as appropriate to address and plan for priority service issues.
• Establish and actively utilize process controls and audit practices to ensure system entries are accurate.
• Conduct regular team review meetings to ensure good communication and understanding of expectations, service goals, process changes, and initiatives.
• Evaluate proficiency and cross-training requirements. 
• Create and execute training plans to ensure that each team member is fully functional and obtains required proficiencies.
• Develop, coordinate, and implement systems, policies, procedures, and productivity standards.
• Participate in testing of data systems in coordination with IT and SSC Management
• Provide feedback regarding features, data flow, controls, reporting, and system performance. 
• Execute software updates, including QA and Test systems.
• Update schedules, logs, and tasks daily.

Skills on Resume:

• Leadership and Management Skills (Soft Skills)
• Problem-Solving Skills (Hard Skills)
• Team Collaboration and Support (Soft Skills)
• Communication Skills (Soft Skills)
• Process Improvement and Quality Control (Hard Skills)
• Training and Development (Soft Skills)
• Policy and Procedure Development (Hard Skills)
• Technical Proficiency (Hard Skills)

Job Summary:

• Lead the collections and billing teams, responsible for maintaining the global A/R Aging for all customer accounts, collecting open invoices, and applying cash receipts.
• Develop and implement best-in-class customer invoicing, cash applications and collections
• Utilizing technology tools and improvements to optimize efficiencies and accuracy of invoicing.
• Create and implement strategies to increase the collection of accounts and streamline cash flow.
• Partner with internal stakeholders to provide a positive customer experience and drive scalability of process.
• Create weekly and Ad Hoc Accounts Receivable reports.
• Set the objectives for the Accounts Receivable team to align with the finance department’s goals.
• Create, enhance, and evolve the Standard Operating Procedures (SOPs) for the department.
• Take ownership of legal and debt recovery matters portfolio-wide to ensure maximum collection at minimal expense.
• Effectively coach and develop the Accounts Receivable team, ensuring they meet objectives and deadlines while monitoring the team workload.

Skills on Resume:

• Leadership and Team Management (Soft Skills)
• Accounts Receivable Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Financial Reporting (Hard Skills)
• Objective Setting and Alignment (Soft Skills)
• Process Improvement and SOP Development (Hard Skills)
• Legal and Debt Recovery Management (Hard Skills)

Job Summary:

• Supervise the Accounts Receivable team and day to day activities of the department
• Oversee all collection activities while evaluating the continued effectiveness of current collection policies 
• Provide coaching and training for collection team to maintain a high degree of technical competency 
• Serve as liaison with internal departments and represent Accounts Receivable in meetings
• Prepare journal entries and perform general ledger account reconciliations and analysis. 
• Provide routine and ad hoc reports and research to support management
• Lead Sarbanes Oxley (SOX) compliance and reinforce internal controls
• Participate in preparation of internal and external audit materials and on strategic and cross organizational projects and assist with special projects
• Lead and develop a team of Cash Application coordinators responsible for timely and accurate daily posting and application of cash receipts for AR customers
• Deliver regular weekly and monthly operational reporting (measured by Key Performance Indicators)

Skills on Resume:

• Leadership and Supervision (Soft Skills)
• Collections Management (Hard Skills)
• Coaching and Training (Soft Skills)
• Interdepartmental Communication (Soft Skills)
• Financial Analysis (Hard Skills)
• Reporting and Research (Hard Skills)
• Compliance and Internal Controls (Hard Skills)
• Project Management (Hard Skills)

Job Summary:

• Responsible for daily payment application functions, including initiating automatic and manual ACH payments while ensuring confidentiality and security of all files.
• Collaborate with Accounts Receivable and Invoicing Specialists on daily tasks to ensure timely completion and customer assistance.
• Reconcile customer accounts, with support from the Credit team.
• Build relationships with customers and sales teams to ensure customer satisfaction.
• Research and resolve escalating issues and advise team on proper handling of non-routine transactions and special request.
• Lead process improvements related to accounts receivable, payment application, and invoicing functions.
• Identify opportunities and proactively monitor operational performance indicators.
• Are able to commute to corporate office in Upper Sandusky, OH.
• Effectively collaborate with Collections team to reduce and eliminate unidentified and unapplied cash receipt balances as well as ensuring timely resolution of customer escalations
• Continually identify opportunities to further improve processes, implement effective controls, and build out team capabilities
• Supervise a team of accounting clerks who post monthly journal entries and prepare account reconciliations for Credit Card AR activities

Skills on Resume:

• Payment Processing Expertise (Hard Skills)
• Collaboration Skills (Soft Skills)
• Account Reconciliation (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Problem-Solving Abilities (Soft Skills)
• Process Improvement (Soft Skills)
• Analytical Skills (Hard Skills)
• Leadership and Supervisory Skills (Soft Skills)

Job Summary:

• Ensure customers are in good standing and within current credit and payment terms
• Perform bank reconciliations for cash received
• Oversee all customer invoicing activities, perform invoicing duties
• Monitor/Execute customer Return Material Authorizations (RMA) as well as Customer Credit and Rebill activities
• Assist in new Customer set up, ensure policies and controls are followed
• Key participant in annual audit activities (internal and external)
• Coach/mentor and develop direct reports, move to Lockbox or ACH payments
• Assist with monthly closing activities ensuring completion of duties within deadlines of close
• Assist Financial Controller in preparation, submission and analysis of monthly Management Accounts (Flash reporting)
• Work with customers to move away from manual check payments mailed directly to company address. 
• Utilize banking applications for Lockbox payment activity
• Oversee accurate application of credit card payments for orders and invoices
• Review current A/R processes to ensure the company is protected from fraudulent activity and operates in an efficient manner as well as adheres to company policies and controls.

Skills on Resume:

• Financial Analysis and Management (Hard Skills)
• Accounting and Reconciliation (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Audit Compliance (Hard Skills)
• Leadership and Team Management (Soft Skills)
• Deadline Management (Hard Skills)
• Technology Proficiency (Hard Skills)
• Risk Management and Process Improvement (Hard Skills)

Job Summary:

• Continuously re-evaluate the organisation’s processes and procedures where they impact on the Accounts Receivable team and be on the look-out for weaknesses in internal control
• Be proactive in proposing solutions and affirming the organisation’s commitment to best practice
• Actively lead any ad hoc Process Improvement initiatives throughout the APAC organisation
• Lead the roll-out of new systems and/or processes initiated 
• Meet regularly (weekly) with the Finance Manager to agree on courses of action and escalation points for issues
• Implement appropriate monitoring tools to assess performance
• Create appropriate spreadsheets for reconciliation and analysis purposes so that can continually monitor the efficiency of the department and its personnel
• Coach and develop staff within team, building trust and inspiring teamwork
• Develop the performance of the team and create a team identity
• Manage relationships between the team and other functional units within the company and build appropriate relationships across internal departments
• Ensure the transfer of skills occurs among staff within the team.
• Ensure that all required tasks are covered when team members are absent from the office for any reason
• Ensure that team can succeed in meeting deadlines
• Effectively understand the implications of all relevant financial and operational

Skills on Resume:

• Process Evaluation (Hard Skills)
• Leadership (Soft Skills)
• Systems Implementation (Hard Skills)
• Communication (Soft Skills)
• Performance Monitoring (Hard Skills)
• Team Development (Soft Skills)
• Deadline Management (Soft Skills)
• Financial Understanding (Hard Skills)

Job Summary:

• Managing a team of AR, collections, cash applications, billing etc.
• Responsible for hiring mentoring, hiring and training new staff performance reviews
• Meeting KPI targets assigned and building a strong team to improve on process improvements
• Review credit limits and releasing holds by analyzing business performance
• Liaise with various department heads and external clients to successfully build relationships
• Work closely with sales teams to resolve customer collections issues, escalating through the organization as appropriate
• Implement new procedures and policies to enforce collections and reduction of the DSO
• Review all financial reports related to cash flow, forecasting, and trend analysis
• Maintain positive relationships with customers. 
• Provide informative and professional assistance when working with the public/customers and coworkers.
• Review sales transactions and billing adjustments for reasonableness and accuracy and follow up on any problems and errors in billing. 

Skills on Resume:

• Leadership (Soft Skills)
• Financial Analysis (Hard Skills)
• KPI Management (Hard Skills)
• Collaboration (Soft Skills)
• Customer Management (Soft Skills)
• Process Improvement (Hard Skills)
• Attention to Detail (Soft Skills)
• Problem-solving (Soft Skills)

Job Summary:

• Customer management, including review new customer setup and old customer close, customer price maintenance, etc.
• Responsible for monthly reconciliation with customers and communicating internally and externally to solve the difference
• Communication effectively and closely with functional departments and customers for business issue, continuously improve customer related processes
• AR aging and credit term and limit management
• Prepare monthly AR aging report, monitor the receivables and closely follow with sales colleagues to collect AR and reduce the overdue, evaluate the bad debt situation and prevent the risk of bad debt
• Create and maintain credit limit in SAP system, daily review the payment situation for the blocked customers to release the orders
• Responsible for the sales invoice management, including smooth the invoice process in 2C stores
• Continuously improve AR operation of 3C stores in various E-commence platforms, setup the process for new channels
• AR related system or report implementation and enhancement, develop BI report, OMS reconciliation
• Supervise TMIF AR operation and support HK colleague to resolve problems
• Closely work together with sales and store 3rd party agency for business issue resolving
• Daily store operation including sales return, cash transfer from platform to bank account

Skills on Resume:

• Customer Management (Soft Skills)
• Reconciliation (Hard Skills)
• Effective Communication (Soft Skills)
• Accounts Receivable Management (Hard Skills)
• Credit Management (Hard Skills)
• Invoice Management (Hard Skills)
• E-commerce Operations (Hard Skills)
• System Implementation and Enhancement (Hard Skills)

Job Summary:

• Adhere to all GandW credit, collection, and accounting policies, methods and procedures
• Support dispute resolution, ensure timely collection of payments, monitor processing and accuracy of invoices.
• Setting up payment templates, setting up new users and entitlements, and initiating payments and transfers.
• Supervise A/R coordinator, formally evaluate performance of direct reports against job requirements and performance goals during annual and semi-annual performance reviews.
• Prepare and request Bid Bonds, Performance Bonds, Letters of Credit, and other special documentation for international transactions, conduct credit checks.
• Assist with the monthly financial close process, ensuring accurate financial statements delivered by day 3 of each month
• Preparing journal entries and account reconciliations by required due dates.
• Support year-end annual financial audit by managing due dates and preparing required financial and tax work papers for external.
• Assist Manager and V.P. with auditors’ requests.
• Approve selected accounts for suspension after proper collection activity is documented.
• Examine work for exactness, neatness, and conformance to policies and procedures.

Skills on Resume:

• Adherence to Policies and Procedures (Hard Skills)
• Dispute Resolution (Soft Skills)
• Payment Processing (Hard Skills)
• Supervision and Performance Evaluation (Soft Skills)
• Financial Documentation (Hard Skills)
• Financial Close Process (Hard Skills)
• Audit Support (Hard Skills)
• Quality Assurance (Soft Skills)