AD OPERATIONS ASSOCIATE RESUME EXAMPLE

Michael Carter

Phoenix, AZ

(602) 555-1842

michaelcarter.adops@gmail.com

linkedin.com/in/michaelcarteradops

SUMMARY

Results-driven Ad Operations Associate with 1+ years of experience in campaign trafficking, inventory management, and performance reporting within digital advertising and retail operations. Proven record of improving campaign delivery accuracy by 22% through detailed quality assurance and operational coordination. Expertise in Ad Manager and campaign optimization to streamline advertising workflows, mitigate delivery discrepancies, and drive advertiser performance outcomes across multi-channel digital environments.

SKILLS

Campaign Trafficking

Performance Reporting

Inventory Management

Creative QA

Ad Manager

Audience Targeting

EXPERIENCE

Ad Operations Coordinator

BrightPath Media Group, Phoenix, AZ

June 2024 – Present

• Executed digital advertising campaigns across desktop, mobile, and email channels, improving on-time launch performance by 24% through accurate trafficking and scheduling workflows.
• Monitored campaign pacing and generated weekly performance reports for 40+ active campaigns, supporting optimization strategies that increased delivery efficiency by 18%.
• Resolved creative tagging and placement issues in collaboration with account managers, reducing campaign setup delays by 27% across high-volume advertising operations.
• Assisted with campaign asset organization and reporting verification, contributing to improved advertiser satisfaction scores and stronger operational consistency.

Operations Support Associate

Crestline Retail Services, Mesa, AZ

August 2022 – May 2024

• Processed inventory replenishment and merchandise verification activities, improving stock accuracy by 19% through detailed SKU tracking and reporting procedures.
• Coordinated fulfillment and shipment-preparation workflows for daily customer orders, achieving 98% order-completion accuracy during peak operational periods.
• Maintained organized inventory records and conducted quality inspections, reducing inventory discrepancies and supporting efficient operations.

EDUCATION

Associate of Applied Science in Business Administration

Maricopa Community College, Mesa, AZ

Danielle Morgan

Charlotte, NC

(704) 555-2971

danielle.morgan.media@gmail.com

linkedin.com/in/daniellemorganmedia

SUMMARY

Results-driven Ad Operations Associate with 4+ years of experience in campaign optimization, ad trafficking, and revenue analysis within digital media and advertising technology environments. Proven record of increasing advertising delivery efficiency by 28% through data-driven optimization and cross-functional operational support. Expertise in programmatic advertising and performance analytics to optimize campaign execution, mitigate compliance risks, and drive measurable ROI for advertisers across multi-platform digital ecosystems.

SKILLS

Programmatic Advertising

Campaign Analytics

Revenue Analysis

Creative Compliance

Audience Segmentation

Performance Optimization

EXPERIENCE

Ad Operations Associate

BluePeak Digital Media, Charlotte, NC

March 2023 – Present

• Managed programmatic and direct-sold advertising campaigns across digital platforms, improving campaign delivery performance by 26% through pacing analysis and optimization strategies.
• Conducted quality assurance reviews for creative assets and sponsorship placements, reducing campaign rejection rates by 21% through compliance monitoring and troubleshooting.
• Collaborated with sales and finance teams to support campaign reporting and billing accuracy, contributing to improved operational transparency and faster reconciliation cycles.
• Generated detailed campaign recap reports and KPI analyses for agency clients, strengthening advertiser retention and optimization decision-making processes.

Campaign Operations Specialist

NorthBridge Advertising Solutions, Raleigh, NC

January 2021 – February 2023

• Executed ad trafficking, audience updates, and inventory scheduling workflows across social and display advertising channels, supporting over 60 active campaigns monthly.
• Analyzed campaign data trends using GAM and third-party reporting tools, implementing adjustments that improved advertiser ROI metrics by 17% year over year.
• Coordinated with engineering and product teams to resolve technical advertising issues, decreasing campaign downtime and improving operational response times by 31%.
• Assisted with A/B testing initiatives and reporting documentation, helping optimize audience engagement and campaign performance benchmarks across digital properties.

EDUCATION

Bachelor of Science in Marketing

University of North Carolina at Charlotte, Charlotte, NC

Jonathan R. Mitchell

Chicago, IL

(312) 555-4187

jonathan.mitchell@protonmail.com

linkedin.com/in/jonathanrmitchell

PROFESSIONAL SUMMARY

Results-driven Ad Operations Associate with 8+ years of experience in ad technology, campaign optimization, and revenue operations within digital advertising and media platforms. Proven record of increasing advertising revenue efficiency by 34% through strategic campaign management, technical troubleshooting, and operational analytics. Expertise in programmatic advertising and cross-functional leadership to optimize delivery performance, mitigate operational risk, and drive scalable advertising outcomes across complex multi-channel ecosystems.

CORE SKILLS

Revenue Operations

Programmatic Advertising

Campaign Optimization

Technical Troubleshooting

Performance Analytics

Ad Compliance

EXPERIENCE

Senior Ad Operations Associate

Riverstone Media Technologies, Chicago, IL

April 2021 – Present

• Directed cross-functional advertising operations involving campaign troubleshooting, optimization, and revenue analysis, increasing monetization efficiency by 32% across programmatic and direct advertising inventory.
• Managed strategic partnerships with advertising platforms and SSP providers, improving campaign delivery accuracy and reducing technical escalation response times by 29%.
• Led QA initiatives for high-profile sponsorship campaigns and video advertising launches, minimizing compliance violations while sustaining 99% launch accuracy standards.
• Collaborated with product, engineering, and analytics teams to implement operational improvements that enhanced reporting visibility and strengthened advertiser KPI performance outcomes.
• Presented campaign insights and optimization recommendations to senior stakeholders and agency partners, supporting long-term advertiser retention and scalable revenue growth initiatives.

Ad Operations Analyst

Summit Interactive Media, Milwaukee, WI

June 2017 – March 2021

• Executed campaign trafficking and pacing management across desktop, mobile, video, and social advertising channels, supporting over $4.2M in annual advertising spend.
• Analyzed complex campaign datasets using GAM, Salesforce, and proprietary reporting platforms, identifying trends that improved delivery efficiency by 24%.
• Coordinated troubleshooting efforts between sales, technical operations, and account management teams, reducing campaign disruptions and improving advertiser satisfaction metrics.
• Developed campaign reporting processes and operational documentation, increasing workflow consistency and supporting faster onboarding for newly hired Ad Operations team members.

EDUCATION

Bachelor of Business Administration in Advertising

DePaul University, Chicago, IL

• Managed end-to-end display advertising campaigns across multiple digital properties, executing trafficking, optimization, and reporting workflows that improved delivery efficiency by 24% against client KPIs.
• Directed advertising inventory operations for high-volume campaigns, balancing revenue objectives and placement availability while sustaining 98% on-time delivery across concurrent media executions.
• Advised sales stakeholders on data-driven targeting strategies, aligning digital product capabilities with advertiser objectives and increasing campaign renewal opportunities by 19% year over year.
• Collaborated with cross-functional teams to resolve campaign delivery issues, streamline escalation processes, and reduce turnaround times for optimization requests by nearly 35%.
• Specialized in Ad Operations technologies and industry practices, serving as a trusted resource for internal teams and external partners managing complex digital advertising requirements.
• Monitored emerging advertising platforms, optimization tools, and programmatic trends, enhancing operational productivity while supporting scalable campaign execution across diverse digital inventory environments.

Core Skills:

• Campaign Optimization
• Ad Inventory
• Programmatic Advertising
• Performance Reporting
• Audience Targeting
• Ad Trafficking

• Coordinated publishing operations across YouTube, Pinterest, and Snapchat platforms, maintaining consistent audience updates and improving campaign distribution accuracy by 27% through structured scheduling processes.
• Monitored social media engagement activity using established escalation protocols, resolving content and campaign issues promptly while supporting audience retention and advertiser satisfaction metrics.
• Verified content quality before deployment, reducing publishing errors by 31% and ensuring advertising assets aligned with brand standards, platform policies, and operational requirements.
• Executed and optimized performance campaigns through proprietary advertising platforms, analyzing large datasets to implement strategic adjustments that increased KPI attainment rates by 22% across advertisers.
• Collaborated with operations, commercial, and engineering teams to conduct A/B testing experiments, troubleshoot delivery systems, and enhance advertising efficiency through statistically informed optimization initiatives.
• Specialized in Ad Operations strategy and digital advertising technologies, advising stakeholders and sales teams on data-driven solutions aligned with client objectives, productivity targets, and evolving industry trends.

Core Skills:

• Campaign Analytics
• Audience Segmentation
• Content Quality
• A/B Testing
• Performance Optimization
• Ad Operations

• Directed pre- and post-launch trafficking operations for multi-platform advertising campaigns, ensuring accurate tracking, tagging, and naming conventions while maintaining 99% compliance with delivery standards.
• Advised media planners on audience development strategies across advertising platforms, improving targeting precision and increasing campaign engagement performance by 26% through data-informed segmentation approaches.
• Oversaw detailed quality assurance reviews for ad deliverables, collaborating with Ad Operations Associates to reduce implementation errors and strengthen campaign execution consistency across high-volume accounts.
• Managed pacing dashboards and real-time media buy adjustments, identifying delivery inefficiencies and resolving performance issues that improved budget utilization rates by 21% during active campaigns.
• Presented optimization findings, competitive research, and platform insights to internal teams and external stakeholders, strengthening decision-making processes and reinforcing adherence to advertising best practices.
• Championed platform testing initiatives and operational partnerships, analyzing experimental results and emerging ad capabilities to optimize campaign efficiency while supporting scalable paid media operations.

Core Skills:

• Campaign Trafficking
• Audience Targeting
• Quality Assurance
• Pacing Analysis
• Media Optimization
• Platform Analytics

• Managed assigned advertiser accounts and commercial inventory operations, serving as the primary liaison for agencies and sales teams while maintaining 99% accuracy across scheduling updates and deal execution.
• Coordinated booking adjustments, advertising material verification, and client change requests, ensuring all campaign assets aligned with purchased inventory and contractual deal requirements before publication deadlines.
• Validated ISCI codes through daily quality control reviews, resolving discrepancies efficiently and supporting uninterrupted execution of assigned advertising inventory within strict production timelines.
• Collaborated with accounting and planning teams to resolve invoice discrepancies, process pricing adjustments, and improve cash flow performance by supporting achievement of 75-day DSO collection targets.
• Delivered quarterly campaign delivery insights to agencies and clients, strengthening operational transparency while identifying optimization opportunities that enhanced advertiser satisfaction and account retention outcomes.
• Trained peers on account-specific workflows, service level standards, and operational best practices while building strong cross-functional relationships with agencies, marketing teams, and internal sales departments.

Core Skills:

• Inventory Management
• Invoice Reconciliation
• Campaign Scheduling
• Quality Control
• Account Operations
• Delivery Reporting

• Executed digital advertising campaigns across desktop, mobile, app, and email environments using Ad Manager, ensuring timely launches and achieving 97% full-delivery performance across active campaigns.
• Configured user experiences based on behavioral triggers, targeting rules, and campaign conditions, improving engagement consistency while supporting scalable advertising execution across multiple digital channels.
• Identified and resolved creative tagging and trafficking issues during campaign setup, reducing deployment errors by 29% through detailed quality assurance and troubleshooting procedures.
• Supported sales and account management teams throughout pre-sale and post-sale operations, providing campaign insights and optimization recommendations aligned with advertiser performance objectives and delivery expectations.
• Monitored campaign pacing and performance metrics through weekly and monthly reporting, enabling proactive adjustments that improved delivery efficiency and sustained advertiser KPI achievement rates.
• Served as the primary contact for placement troubleshooting, reporting inquiries, and creative quality reviews, maintaining strong operational coordination across cross-functional advertising and account management teams.

Core Skills:

• Campaign Trafficking
• Ad Manager
• Creative QA
• Performance Reporting
• Audience Targeting
• Placement Optimization

• Specialized in advertising and analytics platforms, providing expert guidance to sales and support teams while improving issue resolution efficiency by 32% through detailed product knowledge and escalation management.
• Investigated, triaged, and escalated complex product issues to Technical Operations, Product, and Engineering teams, ensuring timely resolutions that strengthened advertiser satisfaction and operational continuity.
• Collaborated with cross-functional stakeholders to prioritize technical concerns, streamline troubleshooting workflows, and enhance communication processes supporting high-volume advertising and revenue operations environments.
• Developed and maintained product support documentation based on advertiser feedback trends, reducing repetitive support inquiries by 24% and improving knowledge-sharing effectiveness across operational teams.
• Analyzed recurring product issues and customer feedback patterns to recommend process improvements, increasing operational productivity and supporting higher-quality advertising platform performance standards.
• Led strategic efficiency initiatives while mentoring onsite team members and maintaining strong relationships with senior stakeholders across revenue operations, reinforcing scalable Ad Operations and supporting best practices.

Core Skills:

• Product Analytics
• Issue Escalation
• Technical Operations
• Support Documentation
• Workflow Optimization
• Revenue Operations

• Delivered responsive customer service across high-traffic retail environments, assisting shoppers with merchandise inquiries and contributing to improved customer satisfaction through attentive and solution-focused support.
• Executed pricing updates and promotional signage changes throughout the store, maintaining accurate merchandising displays and reducing pricing inconsistencies by 23% during weekly inventory transitions.
• Replenished sales floor inventory by preparing and restocking merchandise efficiently, ensuring customers consistently accessed required styles, sizes, and seasonal product selections during peak operations.
• Coordinated merchandise receiving and unloading processes with backroom teams, supporting organized inventory flow and improving stock preparation turnaround times by 18% across daily shipments.
• Maintained clean, safe, and organized stockroom standards while fulfilling online pickup orders accurately, contributing to streamlined operations and reliable omnichannel customer fulfillment performance.
• Applied merchandising strategies communicated by leadership teams, arranging products according to visual standards and supporting a consistent shopping experience through detailed execution and continuous operational learning.

Core Skills:

• Inventory Replenishment
• Pricing Execution
• Merchandise Receiving
• Stockroom Operations
• Order Fulfillment
• Visual Merchandising

• Supported branch operations by processing customer transactions accurately and assisting branch leadership in maintaining compliance, audit readiness, and operational efficiency across daily banking activities.
• Guided customers toward appropriate financial services by identifying specialized banking needs and connecting them with branch team members who strengthened long-term client relationships and account growth.
• Promoted self-service banking technologies and digital account access solutions, increasing customer adoption of online and mobile banking tools by 28% through personalized product education.
• Collaborated with branch management to maintain a welcoming customer environment, contributing to improved service experiences while supporting team productivity during high-volume operational periods.
• Maintained strict adherence to banking policies, regulatory requirements, and loss control procedures while managing multiple priorities with strong attention to transactional accuracy and organizational detail.
• Demonstrated leadership within team-based banking operations by supporting coworkers, resolving customer concerns efficiently, and reinforcing service standards aligned with branch performance objectives and customer trust.

Core Skills:

• Transaction Processing
• Branch Operations
• Digital Banking
• Regulatory Compliance
• Customer Relations
• Loss Prevention

• Delivered high-quality advertising support across Southeast Asian markets, ensuring campaign execution aligned with regional standards while improving client satisfaction and internal service efficiency metrics.
• Managed digital advertising campaigns throughout a large-scale platform ecosystem, optimizing delivery performance and increasing advertiser ROI achievement rates by 25% through data-driven campaign adjustments.
• Specialized in advertising technology capabilities and troubleshooting processes, resolving technical campaign issues efficiently while supporting uninterrupted execution across proprietary and third-party ad platforms.
• Collaborated with sales teams to define campaign objectives, optimization strategies, and advertiser best practices, contributing to stronger client performance outcomes and improved cross-functional operational alignment.
• Coordinated closely with finance teams to support accurate month-end reconciliations and automated reporting processes, reducing financial discrepancies and improving reporting accuracy across advertising operations.
• Analyzed campaign, customer, and business performance data using spreadsheets, CRM platforms, and advertising tools while communicating directly with agencies and clients to resolve operational concerns proactively.

Core Skills:

• Campaign Optimization
• Ad Tech
• Performance Analytics
• Financial Reconciliation
• CRM Management
• Technical Troubleshooting

• Monitored advertising creatives through third-party compliance tools, ensuring all assets met platform specifications and reducing campaign rejection rates by 26% across digital advertising operations.
• Scheduled direct-sold and programmatic advertising campaigns within ad servers and SSP platforms, maintaining accurate deployment timelines and supporting consistent campaign delivery performance across multiple accounts.
• Validated programmatic campaign creatives against established acceptability standards, identifying policy violations proactively and improving quality assurance accuracy during sensitive advertising launches.
• Collaborated with Ad Operations teams to provide strategic QA support for high-profile sponsorship campaigns, strengthening execution reliability and minimizing launch-related operational disruptions.
• Reviewed sponsorship product design and copy elements to confirm adherence with branding and advertising guidelines while ensuring campaign data was accurately reflected within reporting systems.
• Delivered responsive support to sales stakeholders and contributed to strategic reporting initiatives, helping identify operational efficiencies and supporting revenue growth through data-informed advertising operations improvements.

Core Skills:

• Creative Compliance
• Campaign Scheduling
• Programmatic Advertising
• Quality Assurance
• Reporting Systems
• Ad Server Operations

• Managed cross-functional advertising operations involving troubleshooting, testing, analysis, and optimization, improving campaign revenue performance by 23% through coordinated operational and technical execution strategies.
• Optimized ad partner performance and conducted revenue analysis using GAM, partner dashboards, and analytics platforms, identifying operational opportunities that increased monetization efficiency across advertising inventory.
• Resolved ad trafficking, ad serving, and partnership issues proactively, minimizing campaign disruptions while strengthening collaboration between Revenue Operations, Engineering, Product, and Business Intelligence teams.
• Directed video advertising testing and optimization initiatives, analyzing performance trends and implementing data-driven adjustments that improved engagement metrics and delivery consistency for active campaigns.
• Integrated and monitored new advertising partners while supporting PMP initiatives through outreach, troubleshooting, and detailed reporting, enhancing partner onboarding efficiency and marketplace operational transparency.
• Interpreted complex datasets using internal and third-party reporting tools, identifying actionable industry trends and operational improvements that supported scalable advertising revenue growth initiatives.

Core Skills:

• Revenue Analysis
• Ad Trafficking
• Video Optimization
• Partner Integration
• Programmatic Advertising
• Data Analytics

• Communicated professionally with customers, store teams, and support departments, maintaining strong operational coordination while supporting merchandising objectives and consistent in-store service standards.
• Assisted with merchandise unloading, pricing, and stocking activities, improving inventory accuracy by 21% through detailed SKU verification and timely completion of inventory documentation procedures.
• Maintained store presentation standards through routine housekeeping, fixture organization, and merchandising execution, ensuring clean, safe, and visually consistent retail environments for customers and staff.
• Participated in quarterly and annual inventory counts while supporting category resets, recalls, and planogram projects across multiple store locations according to operational timelines and procedures.
• Analyzed in-store conditions against merchandising plans, identifying discrepancies and recommending corrective actions that improved fixture setup accuracy and strengthened compliance with operational guidelines.
• Coordinated closely with store leadership and field partners to communicate project updates, merchandising changes, and unresolved tasks, supporting efficient execution and completion of assigned retail initiatives.

Core Skills:

• Inventory Control
• Planogram Execution
• Merchandise Stocking
• Pricing Verification
• Store Operations
• Fixture Management

• Performed highly specialized clerical and auditing duties within high-volume processing operations, ensuring accurate transaction handling and supporting departmental compliance with established operational standards and deadlines.
• Implemented procedural and workflow improvements collaboratively, contributing to a 19% reduction in processing errors while maintaining efficiency across mailroom, transmission, and package auditing activities.
• Resolved routine operational discrepancies independently while appropriately escalating complex issues, strengthening accuracy and consistency in sensitive customer processing and deposit verification procedures.
• Audited customer records, outgoing details, and processing documentation to confirm compliance with internal controls, regulatory requirements, and customer specifications across daily operational workflows.
• Maintained statistical reporting databases and quality control records accurately, supporting timely audit readiness and improving visibility into operational performance metrics and internal error tracking.
• Expanded operational knowledge through cross-training initiatives and continuous policy education, ensuring adaptability to regulatory changes while reinforcing adherence to risk management and compliance procedures.

Core Skills:

• Process Auditing
• Compliance Controls
• Transaction Verification
• Quality Reporting
• Operational Compliance
• Records Management

• Processed customer orders through guided fulfillment systems, ensuring accurate shipment preparation while supporting efficient order completion and high-quality customer delivery experiences across daily operations.
• Inspected inventory quality and updated stock records consistently, reducing reporting discrepancies by 22% through accurate spoilage tracking, sellout monitoring, and detailed inventory spreadsheet maintenance.
• Coordinated receiving operations for floral and non-floral products, unpacking, inspecting, and organizing inventory while resolving quality concerns to maintain compliance with operational standards.
• Assembled shipping materials and maintained organized workspaces, supporting safe equipment handling practices and improving fulfillment efficiency during high-volume production and distribution periods.
• Monitored advertising campaign delivery and coordinated trafficking support activities, identifying operational issues proactively and collaborating with media buyers to maintain campaign performance objectives.
• Generated daily and weekly campaign performance reports while organizing advertising assets and assisting with maintenance activities that supported efficient ad delivery and revenue growth initiatives.

Core Skills:

• Order Fulfillment
• Inventory Tracking
• Campaign Monitoring
• Performance Reporting
• Ad Trafficking
• Quality Inspection