ACCOUNT SUPERVISOR JOB DESCRIPTION

Account management is a discipline where a single missed brief or an untracked budget overage can unravel months of client trust. The Account Supervisor is the agency's day-to-day owner of that trust, holding responsibility for project delivery, financial scope, and brand stewardship across a portfolio of client accounts. Seated between the Account Director above and junior account staff below, this role translates approved strategy into executable tactics while keeping creative, studio, and production teams aligned. In pharma and healthcare verticals specifically, fluency in disease categories and promotional compliance requirements sets this position apart from generalist account management roles.

As the Account Supervisor, you serve as the primary client point of contact across a portfolio of brand accounts, owning the full arc from project brief through final delivery and invoice reconciliation. You operate within the agency account team, reporting to an Account Director, while coaching junior team members and collaborating daily with creative, strategy, and production counterparts.

Career Impact: Sustained ownership of pharma and healthcare brand accounts builds specialized domain knowledge that commands a premium in the agency market and accelerates the path to Account Director.

Business Impact: When scope changes go unmanaged, or client briefs go unreviewed, agency profitability and client retention both erode, the Account Supervisor is the person whose vigilance prevents that outcome on every assigned account.

Growth Opportunity: Managing SOW negotiation, direct report development, and multi-channel campaign delivery in this role develops the strategic and financial fluency that senior agency leadership roles require.

• Own day-to-day client relationships across assigned accounts, serving as the primary contact for all project and tactical communications.
• Develop project briefs, proposals, and SOWs that accurately capture objectives, timelines, and cost estimates for client approval.
• Monitor project budget burn and prepare financial recaps, flagging scope overages to the Account Director before they affect profitability.
• Lead creative briefings and review deliverables against brand strategy to ensure all outputs meet client standards before submission.
• Delegate workstreams to junior account team members with appropriate supervision to maintain quality and on-time delivery.
• Identify organic growth opportunities within existing client relationships and bring recommendations to the Account Director.
• Maintain fluency in the client's disease category, competitive landscape, and product data to support strategic briefings and POV development.
• Partner with Account Directors on workshop facilitation, tactical planning, and new business proposal preparation.

• Bachelor's degree in marketing, advertising, communications, or a related field, or equivalent work experience.
• 5 or more years of marketing and advertising agency experience, with demonstrated ownership of client accounts and financial scope.
• Proven ability to write SOWs, develop project estimates, and manage budget reconciliation across concurrent accounts.
• Strong understanding of multi-channel campaign delivery, including digital, print, and broadcast media, in a client-facing context.
• Experience managing or mentoring at least one direct report or junior team member in an agency setting.
• Clear grasp of brand strategy development and the ability to evaluate creative and tactical work against strategic objectives.
• Superior verbal and written communication skills, with a track record of presenting to brand teams and senior client stakeholders.
• Proficiency in project and financial tracking tools sufficient to manage billing workflows, budget recaps, and status reporting.

• Prior experience in pharmaceutical, biotech, or healthcare accounts, including familiarity with disease categories and promotional compliance requirements.
• Experience with Managed Markets or specialty marketing agency work relevant to regulated healthcare verticals.
• Demonstrated success in initiating and closing organic growth opportunities within existing agency client relationships.
• Background in shopper marketing, retail channel strategy, or trade marketing that complements integrated brand account responsibilities.

• Client retention rate across managed accounts, reflecting consistency of relationship and delivery quality.
• Budget variance per account, measuring how closely final billings track against approved SOW estimates.
• On-time delivery rate for project milestones, tracking the Account Supervisor's ability to hold schedules under scope pressure.
• Invoice cycle time, reflecting how promptly billing requests are processed and submitted after project completion.
• Organic growth revenue generated within existing accounts over a rolling 12-month period.
• Typical tools: project management and billing platforms (commonly Workamajig or Function Point); presentation software (commonly PowerPoint or Google Slides).

• Base Salary Range: $75,000 to $100,000 annually, depending on market and agency size
• Bonus: Performance-based, typically 5 to 10% of base salary
• Equity: Not typical at this level; may apply at larger holding-company agencies
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by agency
• PTO: 15 to 20 days annually, plus standard US holidays
• Common Perks: Hybrid work flexibility, professional development budget, new business commission eligibility

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment in this role is contingent on successful completion of a background check. All qualified applicants will receive equal consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Candidates requiring reasonable accommodations during the application or interview process are encouraged to make that need known. Applicants must be authorized to work in the United States.

The Account Supervisor owns end-to-end project delivery across print, TV, radio, and digital, managing client relationships from job opening through final delivery while supporting Account Directors in brand strategy, workshops, and tactical planning. Working within the account team and coordinating creative, studio, and programmer efforts, the Account Supervisor shapes financial follow-up and budget oversight to ensure high-quality communication products are delivered on time and on budget.

Key Responsibilities

• Manage all assigned brand projects and maintain full visibility of project status at all times.
• Ensure delivery of high-quality communication products on time and on budget with organized reporting and client responsiveness.
• Support the Account Director in developing the brand strategy and ensuring all projects link back to it.
• Manage client relationships and priorities across ongoing projects from job opening to final delivery.
• Write project briefs, build proposals and timelines, validate information with clients, and manage approval processes.
• Coordinate efforts across creative, studio, clients, and programmers while adjusting priorities with the Account Director.
• Ensure financial follow-up, billing requests, budget recaps, and timely flagging of overages to Account Directors.
• Assist Account Directors in workshop, brand, and tactical planning, and support new business proposal preparation.

Required Qualifications

• Working knowledge of all media, including print, TV, radio, and digital.
• Understanding of PAAB and ASC regulations with basic negotiation skills for Canadian accounts.
• Experience in building estimates and managing project profitability and financial follow-up.
• Outstanding project management, organization, prioritization, and attention to detail.
• Strong strategic thinking with interest in brand and category development.
• Excellent presentation-building skills with a service-oriented and meticulous approach.
• Interest in science and health with a continuous learning attitude.
• Self-motivated, persistent, and able to work independently while remaining a collaborative team player.

Embedded within a cross-functional sales and marketing team, the Account Supervisor develops and executes fundamental account plans across key accounts and all stores, overseeing OOS, SOS, and SOD performance while conducting quarterly Joint Business Planning with key customers. Working closely with Account Managers, Sales Executives, regional MT supervisors, and operations teams, the Account Supervisor centralizes regional reporting and builds action plans to meet business targets and drive positive growth.

Core Functions

• Plan, execute, and improve fundamentals in key accounts and all stores, including OOS, SOS, and SOD.
• Explore customer business opportunities and engage with Marketing Activation plans to tie brand activities into customer promotions.
• Work with the operations team to identify optimal POP locations in stores and follow up on display installation.
• Review business results by account and by store to develop actionable plans for positive growth.
• Adapt and develop Display and Merchandising programs in coordination with principals and designers.
• Conduct quarterly Joint Business Planning with key customers to review business plans and deliver quarterly and annual targets.
• Support Sales Executives in delivering JBP to nationwide key customers and develop a unified opening plan across key accounts.
• Collaborate with Account Managers on monthly and quarterly activity communications to regional MT supervisors.
• Work cross-functionally to align on activities, resolve internal issues, and address customer complaints.
• Follow up on payments, rebates, and incentive reviews.
• Centralize accounts and regional reports and build action plans to meet fundamentals and business targets.

Qualifications & Experience

• College degree with high academic records.
• At least 2 years of related experience.
• Knowledge of warehouse management preferred.
• Proficiency in planning, follow-through, and cross-functional coordination.
• Excellent communication skills with the ability to influence and engage people effectively.
• Fluency in Vietnamese and English, both oral and written.
• Strong teamwork, collaboration, and people skills.
• Ability to manage multiple accounts, priorities, and execution timelines.

Reporting to department leadership, the Account Supervisor manages driver performance, asset utilization, and freight operations in compliance with DOT regulations to ensure safe and timely delivery across local accounts. Partnering with Transportation Network Coordinators, Logistics Coordinators, and department leaders, this Account Supervisor shapes a culture of safety compliance and customer service excellence that supports fleet profitability.

Primary Duties

• Directly and indirectly manage drivers, office staff, and customer accounts, including Transportation Network Coordinators and Logistics Coordinators.
• Manage freight operations and drivers' hours in compliance with DOT regulations to ensure safe and timely delivery.
• Manage utilization of all assets, including trucks and trailers, and slip-seating for local accounts where applicable.
• Lead enforcement of company safety standards, track trends, determine root causes, and manage driver compliance and safety training monthly.
• Communicate proactively and professionally with customers to ensure freight commitments and needs are addressed in a timely manner.
• Handle urgent situations professionally while managing multiple tasks independently or within a team.
• Collaborate with department leaders to establish goals, align priorities, and define departmental processes.
• Uphold and enforce all company policies and procedures and ensure employee adherence to all standards.

Skills & Qualifications

• Proficiency in the Microsoft Office suite, including advanced Excel and reporting capabilities.
• Knowledge of industry-specific logistics programs required.
• Familiarity with DOT regulations and freight management practices required.
• Ability to manage multiple priorities and work effectively both independently and in a team environment.
• Excellent interpersonal and communication skills, both oral and written, across all levels of the organization.
• Professional appearance at all times in accordance with the company dress code policies.
• Ability to work extended hours, including evenings, nights, weekends, and holidays.
• Physical capability to sit for extended periods, use computer equipment, and lift objects to 25 pounds.

Sitting at the intersection of client strategy and digital solution delivery, the Account Supervisor builds and maintains meaningful client relationships, translating business needs into proposals, SOWs, and Change Orders that drive revenue growth for the agency. Operating across internal creative, technical, and project teams, the Account Supervisor tracks project and client-level financials with Team Leads to ensure profitability and that deliverables meet client brand standards.

Duties

• Develop and maintain meaningful client relationships to ensure satisfaction, build trust, and uncover growth opportunities.
• Advocate for clients by translating their business needs and interests to internal teams.
• Coach clients on technologies and processes and proactively identify and pitch value-added solutions to drive additional revenue.
• Translate project requirements into proposals, SOWs, and Change Orders, including objectives, approach, estimates, and timelines.
• Develop project briefs and present project parameters to internal teams during kick-offs.
• Evaluate creative and technical deliverables to ensure they meet client brand standards and expectations.
• Manage client questions, expectations, and feedback while collaborating on issue mitigation and opportunity strategy.
• Track project and client-level financials with Team Leads to ensure profitability and establish and monitor KPIs.

Requirements

• Bachelor's degree in a relevant field.
• Demonstrated experience building client market share through strategically relevant initiatives.
• Clear understanding of digital marketing tactics, including website and app development.
• Experience with digital event executions and emerging technologies.
• Ability to understand brand and industry trends and communicate broader implications to internal teams.
• Superb business acumen with excellent analytical thinking and a keen eye for detail and budgets.
• Exceptional presentation and communication skills with a varied and dynamic communication style.
• Highly organized, able to prioritize independently, manage multiple projects, and work effectively in fast-paced team environments both onsite and remote.

A key member of the Account Management team, the Account Supervisor leads strategic and day-to-day oversight of marketing technology and digital marketing client relationships across healthcare and other verticals, including website development, analytics, UX design, SEO/SEM, and marketing automation. Collaborating across technology operations departments and engaging senior Account Management staff, this Account Supervisor delivers lasting client-agency relationships that support organic account growth and broader business objectives.

Leadership Responsibilities

• Provide strategic leadership for the Account Management team across healthcare and other verticals.
• Manage and grow key client relationships to facilitate overall account needs and identify business challenges and solutions.
• Monitor market and competitor landscape to identify client challenges and opportunities.
• Actively seek and develop organic growth opportunities within existing client accounts.
• Engage senior Account Management staff with other departments as project objectives or issues require.
• Mentor and grow the team as a trusted advisor while maintaining working knowledge of MERGE's offerings.

Experience & Qualifications

• Bachelor's degree or equivalent experience.
• Account management experience in marketing technology, website development, and digital marketing.
• Ability to quickly grasp healthcare and healthcare business concepts required.
• Extensive understanding of SEO and SEM principles.
• Experience with CMS platforms, Marketo, Salesforce, Google Analytics, or similar tools.
• Advanced client management skills, including setting and managing client expectations with strong attention to detail.
• Superior communication, presentation, and problem-solving skills.
• Collaborative, cross-departmental working style with a hands-on and committed approach to client service.

Successful delivery of large B2B client programs depends on the Account Supervisor, who leads estimating, scoping, and contract negotiation while overseeing day-to-day project delivery across content, creative, and programmatic work for some of the world's largest brands. Based within an account team that values mentorship and process improvement, the Account Supervisor monitors project budget burn and reports on profitability with Account Director oversight to sustain client growth.

Functions

• Act as primary client contact across multiple stakeholder groups while managing multiple simultaneous and programmatic projects.
• Initiate new business opportunities with existing clients and lead those projects through to completion.
• Lead estimating, scoping, and contract negotiation processes internally and with clients.
• Write high-quality content and creative briefs for internal delivery teams.
• Oversee day-to-day project delivery, drive schedules, and lead delivery outcomes.
• Monitor project budget burn, process invoices, and report on project profitability with Account Director oversight.
• Identify and recommend process improvements while bringing new ideas to support the client's business growth.

Technical Qualifications

• Previous experience managing teams and mentoring junior team members.
• Previous experience working with large B2B companies.
• Experience writing SOWs, negotiating costs, and initiating change orders.
• Experience in estimating project hours and costs and managing budgets.
• Experience with content development and an eye for design.
• Proficient in Excel at an expert or near-expert level.
• Skilled at identifying and recommending process improvements in high-volume environments.
• Analytical decision-making ability under ambiguity with excellent attention to detail and a bias for action.
• Enthusiastic, collaborative attitude with a great sense of humor.

As the Account Supervisor, this role oversees the implementation of marketing strategies for assigned pharmaceutical and medical clients, managing client relationships, financial scope balance, and talent development for direct reports across tactical executions aligned with brand strategy. The account team relies on this work to maintain client satisfaction, ensure timely invoicing and forecast achievement, and keep all projects on brief, on strategy, on time, and on budget.

Strategic Responsibilities

• Serve as the daily client point of contact, managing all account details associated with tactical executions.
• Delegate workstreams to account team members with appropriate supervision and inspire collaborative behaviors internally and with agency partners.
• Lead execution of tactics aligned with brand strategy while maintaining strong client satisfaction and brand stewardship.
• Stay fluent in the disease category, product data, and competitive landscape, and lead briefings with creative and account teams.
• Manage and balance client financial scopes, ensuring timely invoicing, protocol adherence, and forecast achievement.
• Communicate client needs and direction to ensure projects are on brief, on strategy, on time, and on budget.
• Support and maintain agency workflow through regular communication and established documentation systems.

Position Requirements

• Bachelor's degree.
• Minimum 5 years of medical marketing or agency experience.
• Previous experience managing one or more direct reports.
• Experience working on digital projects or accounts with a strong digital focus.
• Proficient in Microsoft Office.
• Superior verbal and written communication and presentation skills with the ability to present to brand teams and clients.
• Able to collaborate effectively across multidisciplinary brand teams.

Account Supervisor leads client service, program development, and financial performance oversight, partnering with the Account Director to guide strategic development and ensure flawless execution of shopper and retail marketing programs. Success in the position means building strong client relationships through expert counsel, a thorough understanding of the client's business, and the achievement of client objectives across advertising, marketing, and brand management engagements.

Accountabilities

• Develop marketing programs and manage activity with the account and strategic planning teams.
• Own proposal and deck presentation development, securing input and approval from the Account Director.
• Manage the creative process, including briefing creative teams and evaluating concepts, media plans, and production materials to ensure alignment with strategy.
• Function as primary day-to-day client liaison on program tactics, project implementation, and strategic thought leadership.
• Lead internal and client meetings, deliver presentations, and prepare agendas, decks, and follow-up communications.
• Track and revise budgets, alert clients to financial implications, and manage workflow to adhere to timelines.
• Research client category and competitive landscape, author POVs, and define key strategic issues and opportunities.
• Develop direct reports through mentorship, coaching, performance feedback, and identification of learning opportunities.
• Approve team time and expenses within established deadlines.

Knowledge, Skills & Abilities

• 6-8 years of advertising, marketing, agency account management, or brand management experience.
• 6+ years of Shopper and Customer/Trade marketing experience.
• Retail channel expertise with 5+ years in a shopper-related role.
• Comprehensive knowledge of client category, business objectives, and key strategic issues.
• Strong analytical ability to interpret data, draw conclusions, and develop actionable recommendations.
• Excellent verbal and written communication skills with strong attention to detail, organization, and process orientation.
• Proven ability to manage multiple projects simultaneously, anticipate problems, and proactively develop solutions.
• Track record of building strong client relationships with a proactive, positive, and self-motivated approach.

The Account Supervisor produces and executes strategic account objectives across assigned healthcare and advertising agency projects, independently driving daily project activities, managing scope changes, and ensuring the success and profitability of all assigned work. Reporting to senior agency leadership and communicating with internal cross-functional team members and agency partners, the Account Supervisor supports and mentors junior client services team members to sustain high-quality delivery aligned with brand strategy.

Activities

• Serve as primary client contact by issuing contact reports, writing conference reports, phone confirmations, and reviewing all project rounds before client review.
• Support and mentor junior client services team members.
• Identify tactical opportunities consistent with strategic objectives and ensure all creative jobs align with strategy.
• Stay current with client products, markets, and industry by reviewing and summarizing pertinent literature and competitive promotional materials.
• Orient new jobs, write project briefs, secure estimates, and generate studio requests.
• Manage the billing process and budget recaps both internally and externally.

Professional Experience

• Bachelor's degree required, preferably in marketing, advertising, communications, healthcare, pharmacy, or a related field.
• 5-7 years of marketing and advertising agency experience.
• Managed Markets agency or relevant work experience preferred.
• Demonstrated knowledge of therapeutic areas, science, markets, and products across assigned accounts.
• Proficient in Microsoft Word, Excel, Access, PowerPoint, and Outlook.
• Excellent oral and written communication skills with the ability to manage client expectations effectively.

Reporting to senior agency leadership, the Account Supervisor develops overall client strategy and marketing plans while providing strategic leadership to internal teams and leading partnerships with creative, production, and interactive departments across print, TV/video, and digital. Working closely with team leads across functional departments and senior management, the Account Supervisor advances account relationships and continuously pursues new business opportunities within existing client engagements to ensure results exceed expectations.

Operational Focus

• Work closely with clients to determine overall strategy and marketing plans while providing strategic leadership and input to internal teams.
• Act as facilitator and leader in active problem-solving and provide strategic input on creative, copy, and strategy development.
• Own client relationships and lead accounts autonomously with high-level support.
• Collaborate with team leads across functional departments to drive results.
• Lead partnerships with creative teams, production staff, and clients to manage short and long-term projects across print, interactive, and TV/video.
• Continuously seek new business opportunities within existing client relationships to ensure work exceeds client expectations.
• Provide key updates to senior management.

Education & Experience

• 5-10 years of minimum experience working in a fast-paced agency environment.
• Experience with pharma clients.
• Proven success in developing client relationships and identifying opportunities for account growth.
• Strong interpersonal and communication skills with excellent attention to detail.
• Strong entrepreneurial spirit with the ability to work autonomously and collaboratively across departments.
• Great sense of humor.

Sitting at the intersection of business consulting and organizational transformation, the Account Supervisor develops client roadmaps and business and operating models across complex, large-scale transformation projects covering organization, culture, supply chain, finance, and risk. Operating across EY local and international teams and collaborating with external clients and internal peers, the Account Supervisor oversees junior professionals and contributes to account development while applying EY frameworks, methodologies, and tools to ensure work quality and excellence.

Areas of Ownership

• Build client roadmaps for business transformation strategy and develop business and operating models to realize the transformation.
• Transform business organization, culture, people, workforce experience, operations, business services, supply chain, and finance.
• Develop and carry out risk transformation to manage risk and leverage growth opportunities.
• Collaborate with EY local and international teams on large-scale, complex transformation projects.
• Analyze data and information to identify gaps in the client's business and operating models.
• Execute assigned tasks to contribute to the transformation solution design and implementation.
• Ensure work quality and excellence using EY frameworks, methodologies, and tools.
• Support project managers in planning, tracking, status reporting, and change management.
• Anticipate and escalate risks and issues to senior team members.
• Build relationships with external clients and internal peers to support account development and growth.
• Supervise and coach junior professionals to enhance their contribution and capabilities.

Minimum Qualifications

• Bachelor's degree in business administration, finance, management, or equivalent discipline.
• Master's degree in business administration, management, or equivalent discipline preferred.
• 3+ years of experience in business consulting or with a reputable organization with a strong record of success.
• Experience working for a top-tier consulting firm, Big Four, or industry role with a strong focus on business improvement.
• Strong knowledge of business transformation, including organization, culture, operations, supply chain, finance, and risk.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong analytical and process-oriented problem-solving skills.
• Fluency in both Vietnamese and English, written and spoken.
• Excellent interpersonal, verbal, and written communication skills with the ability to present and conceptualize new ideas.
• Strong commitment to client service excellence and ability to work effectively in multidisciplinary teams.

Reporting to firm principals, the Account Supervisor refines and oversees all administrative and office operations functions, including facilities management, safety compliance, onboarding, and vendor relationships across Seattle and San Francisco offices. Partnering with IT, operations, and HR, the Account Supervisor directs and trains administrative staff to maintain professional interfaces with clients, staff, consultants, and visitors while supporting employee engagement and strategic goal achievement.

Key Deliverables

• Manage office supplies, facilities, and vendor relationships in coordination with the Studio Host and operations team.
• Oversee RTO activities, communications, and logistics.
• Support Seattle and San Francisco office integration and engagement efforts.
• Oversee Makerspace, Libraries, Wellness, and Hybrid Conference Rooms.
• Manage office safety, compliance, and serve as the emergency response team lead.
• Manage storage, records, file administration, and off-site archives.
• Coordinate with building property management to resolve maintenance issues and authorize off-hour access.
• Partner with IT, operations, and HR to develop initiatives supporting strategic goals and employee engagement.
• Direct and train administrative staff to maintain professional interfaces with clients, staff, consultants, and visitors.
• Supervise administrative staff in processing expense reports and reconciling credit card statements with accounting.
• Oversee onboarding of new employees, professional development, annual reviews, and recruiting support.
• Manage corporate calendar, events, leadership retreats, travel arrangements, and Principal schedules and credentials.

Background & Experience

• 10+ years of related office experience, including 2+ years in a supervisory role.
• Previous experience in an architecture or engineering firm preferred.
• Stable and consistent work history.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Experience with Adobe Creative Suite.
• Excellent oral and written communication and active listening skills.
• Impeccable attention to detail with exceptional follow-through and organizational skills.
• Strong ability to meet deadlines, prioritize, manage staff, and handle multiple complex assignments.
• Proactive, adaptable, and able to manage competing demands and unexpected changes.
• Highest level of professionalism, confidentiality, and a strong team-oriented, courteous approach.