Job Summary:

• Provide world-class customer service to both internal and external clients in all interactions, striving to exceed client expectations
• Process and follow-up on participant service requests to ensure execution in a timely manner
• Set appropriate timeline expectations for requests and follow up within that time frame when necessary
• Handle a high volume of requests in a fast-paced environment
• Effectively navigate firm systems for all workflow processing and participant requests
• Apply Firm verification policies and procedures for all clients to avoid identity theft and fraudulent activity
• Keep current on SEC/Client, Compliance and Firm guidelines and apply to all activities to ensure risk mitigation
• Risk recognition and mitigation, including ensuring a deep understanding of and adherence to all policies and procedures. 
• Uphold requirements of the Quality Assurance guidelines.
• Maintain potential client database.
• Promote and sell Cal Microservices.
• Deliver exceptional customer service.

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Time Management (Soft Skills)
• Process Orientation (Hard Skills)
• Technical Proficiency (Hard Skills)
• Attention to Detail (Soft Skills)
• Risk Management Awareness (Hard Skills)
• Database Management (Hard Skills)
• Sales and Promotion Skills (Soft Skills)

Job Summary:

• Identify and develop new business to maximize revenue; Maintain relationships with existing clients and identify opportunities to extend additional LifeLabs’ services
• Uses territory list to generate new business and maximize revenue opportunities within each customer segment.
• In collaboration with the Territory Managers, sets up new accounts and ensure a smooth onboarding.
• Acts as a trusted advisor to key accounts.
• Handles account processing and administrative duties.
• Conducts needs analysis to identify customer needs and communicate the benefits of LifeLabs services.
• Support ordering and invoicing to Accounts.
• Documents sales-related information in SalesForce.
• Gather and share competitor information uncovered while conducting needs assessment;
• Forecasts and tracks key account metrics.
• Operates as the lead point of contact for any and all matters specific to Accounts.
• Go visit clients according to preset appointments.
• Respond to emails, phone calls, and other forms of correspondence.

Skills on Resume: 

• Business Development (Hard Skills)
• Relationship Management (Soft Skills)
• Account Management (Hard Skills)
• Needs Analysis (Hard Skills)
• SalesForce Proficiency (Hard Skills)
• Communication Skills (Soft Skills)
• Forecasting and Metrics Tracking (Hard Skills)
• Customer Service (Soft Skills)

Job Summary:

• Communicates with other team members to ensure customer needs are met (marketing, sales operations, lab ops. accounts receivable).
• Prepares monthly reports listing industry updates, closed won/lost sales, calls, and opportunity pipelines.
• Implements strategies to increase revenue growth while ensuring they are aligned with corporate strategies.
• Collaborates with marketing to develop and execute promotion campaigns.
• Uses territory report to create call list for campaigns.
• Keeps informed on industry trends to better understand our clients and the challenges they face (subscribing to various occupational health newsletters).
• Dedicates time for self-study to enhance product knowledge.
• Works collaboratively and relates well with others to achieve group goals and company objectives.
• Work with SalesForce CRM and Pardot.
• Collaborates with marketing and sales operations to develop campaigns, webinars, and other sales-related opportunities.
• Direct sales leads to appropriate members of the sales team.
• Schedule meetings and appointments.

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Reporting (Hard Skills)
• Strategic Implementation (Hard Skills)
• Campaign Development (Hard Skills)
• Industry Awareness (Soft Skills)
• Product Knowledge (Hard Skills)
• CRM Proficiency (Hard Skills)
• Scheduling (Soft Skills)

Job Summary: 

• Reporting to the Global Key Account Director, the Sales Representative supports the execution of the agreed strategy for its own defined customer scope, whilst ensuring alignment with the Clean Air strategy.
• Responsible for prototype management, price updates, aftermarket/service parts management, and PGM system related activities
• Liaising with the customer and internally
• Serves as a point of contact for the customer, where appropriate, to help resolve open issues.
• Supports Sales efforts for data generation necessary to prepare quotations (cost model, cost analysis, manufacturing feasibility assessment, risk review, etc.).
• Supports the account team with general commercial tasks including forecasting and assisting Finance in collecting unpaid dues via contacts at the customer.
• Builds strong internal relationships, knowledge sharing, and collaboration within the Global Key Account team: works to support cohesive global communications.
• Collaborates with Technology, Product Management, Quality, Supply Chain, Finance and others to support resolution of customer issues.
• Keep account information up-to-date from vendor and logistic partners
• Monitor account communication and address concerns
• Invoice and maintain all incoming vendor transactions

Skills on Resume: 

• Account Management (Hard Skills)
• Prototype Management (Hard Skills)
• Customer Liaison (Soft Skills)
• Sales Support (Hard Skills)
• Forecasting (Hard Skills)
• Collaboration (Soft Skills)
• Communication (Soft Skills)
• Invoice Management (Hard Skills)

Job Summary: 

• Visit customer on site or virtually and have meetings with customer’s key members such as engineering, procurement & RD.
• Seek customer’s needs and take initiative for internal counterparts to make solutions & suggestions which are able to satisfy customer’s needs.
• Communication with IDM sales in GSA & Region team to make synergy effect for share gain in the market.
• Gather information from customer such as customer’s organization, manufacturing forecast, investment plan & technology roadmap and utilize them to achieve core growth & gain market share.
• Build better relationship and establish trust with customer.
• Make strategies & plans for achieving core growth & gaining market share and conduct them.
• Understand PALL’s product’s value proposition and maximize margin profit.
• Understand customer’s products & facilities and have options from internal resources & products which are available.
• Create opportunities with customer by using deep market insight.
• Promote new products & provide customer’s feedback on product evaluation and support internal product development.
• Monitor competitor’s activities & input them to internal stakeholders in order to make counterproposal in timely manner.
• Lead & support share gain actions of end-user’s sales team from the point of view of OEM market expert, join meeting with end-users directly 

Skills on Resume:

• Customer Engagement (Soft Skills)
• Needs Assessment (Soft Skills)
• Strategic Communication (Soft Skills)
• Market Analysis (Hard Skills)
• Relationship Building (Soft Skills)
• Product Knowledge (Hard Skills)
• Competitive Intelligence (Hard Skills)
• Sales Support (Soft Skills)

Job Summary: 

• Increase sales through greater penetration within existing accounts
• Responsible for meeting or exceeding sales and margin goals
• Demonstrate outstanding customer service to build relationships and ensure customer satisfaction
• Present new items, identify and close sales to existing customers
• Work with manufacturers' representatives to sell promoted items
• Attend sales meeting and meet with sales manager on a regular basis
• Utilize all appropriate VIP (Dimensions of Professional selling) techniques and methodologies
• Develop a plan to establish and maintain account relationships and meet personal sales targets.
• Build a business plan for each account.
• Coordinate use of resources (e. g., technical, advertising) to provide value-added services to accounts.
• Develop strong client relationships that provide significant input to planning product, price and service strategies.
• Support supervisor and other sales professionals in developing new market opportunities in the designated territory or market.
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.

Skills on Resume: 

• Sales Strategy Development (Hard Skills)
• Goal Achievement (Hard Skills)
• Customer Service (Soft Skills)
• Product Presentation (Hard Skills)
• Relationship Building (Soft Skills)
• Business Planning (Hard Skills)
• Resource Coordination (Hard Skills)
• Problem-Solving (Soft Skills)