Job Summary: 

• Ensure print files are timely manner from IT
• Management of Singpost to ensure timely mailing
• Holdmail Process which includes collection, destruction, monitoring, and annual fees charging. 
• Monthly reporting of uncollected Holdmail and Holdmail Decommissioning tracking
• Manage the full cycle of Returned Mail process including blocking/unblock account, monitoring and reporting. Coordination with the Front Office to confirm mailing addresses with clients.
• Handle ad-hoc requests for retrieval of advice/statements
• Handle mail merge for notification letters
• Handle ad-hoc/mass mailing requests from Marketing and various project teams
• Inventory management includes procurement of paper, envelops and marketing materials
• As part of Record Retention and Disposal, sort, and pack documents by retention periods and send them for offsite archival

Skills on Resume: 

• Print Management (Hard Skills)
• Process Management (Hard Skills)
• Reporting (Hard Skills)
• Mail Coordination (Hard Skills)
• Client Communication (Soft Skills)
• Inventory Management (Hard Skills)
• Record Retention (Hard Skills)
• Problem-Solving (Soft Skills)

Job Summary: 

• Ensuring Empired meets and/or exceeds its obligations as per the contract deliverables including SLAs, OLAs, and KPIs.
• Ensuring Empired achieves a high level of client satisfaction with respect to delivery of all required services.
• Ensure Empired and customer expectations are met as part of strategic alignment.
• Drive continual services improvement initiatives across the account that benefit both Empired and the Client
• Drive risk management to ensure risks are identified, assessed, mitigations defined, and the risks are maintained.
• Maintain and develop relationships with key customer stakeholders
• Ensure Customers are aware of Empired Service Offering, Marketing Events and campaigns
• Work with customers to uplift and cross sell attach Empired services to existing customers where there is natural fit or requirement
• Maintain, within the Empired CRM, a list of qualified sales opportunities
• Report and attend regular sales cadence meetings within the Adelaide Sales office
• Maintain and uplift annual sales within designated account list to an agreed specified amount

Skills on Resume: 

• Contract Management (Hard Skills)
• Client Satisfaction (Soft Skills)
• Strategic Alignment (Hard Skills)
• Service Improvement Management (Hard Skills)
• Risk Management (Hard Skills)
• Relationship Management (Soft Skills)
• CRM Proficiency (Hard Skills)
• Sales Reporting (Hard Skills)

Job Summary: 

• Responsible for the successful delivery of the portfolio of projects and services in own domain according to agreed KPIs like revenue, cost control, engagement margin and customer satisfaction
• Analyzing Clients’ business needs in context of Big Data/Analytics architecture
• Collaboration with Client in order to set direction for Big Data/Analytics business transformation
• Work with delivery organization to turn business ideas into actionable innovations
• Preparing project proposals according to corporate procedures
• Ensuring compliance of IT solutions with Clients' business needs
• Managing relationship with Clients
• Active involvement in developing follow up business
• Contributing to internal community by defining the standards (technology and process related), best practices, lessons learned, etc.

Skills on Resume: 

• Project Management (Hard Skills)
• Business Analysis (Hard Skills)
• Big Data Analytics (Hard Skills)
• Client Collaboration (Soft Skills)
• Proposal Preparation (Hard Skills)
• IT Compliance (Hard Skills)
• Client Relationship Management (Hard Skills)
• Community Contribution (Soft Skills)

Job Summary: 

• Manages large multi-departmental areas or locations.
• Creates strategic business plans for the organization within guidelines of documented business unit/corporate objectives, and ensures proposed projects receive appropriate support.
• Provides Subject Matter Expertise and input on business unit or organizational strategies and growth initiatives.
• Coaches and mentors employee direct reports. 
• Coach and mentor non-direct reports 
• Manages annual compensation review process for company employees.
• Manage team and individual performance. Monitors team members’ progress on goals.
• Monitor and ensure organizational goals and contractual commitments are met (budget/cost, service availability/excellence, responses, reports).
• Owns compliance with SLA's and progress on improvement plans if deficiencies are found.
• Performs analysis of department reporting, including client reporting.

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Project Support Management (Hard Skills)
• Subject Matter Expertise (Hard Skills)
• Coaching and Mentoring (Soft Skills)
• Compensation Management (Hard Skills)
• Performance Management (Hard Skills)
• Compliance Oversight (Hard Skills)
• Analytical Reporting (Hard Skills)