WHAT IS A CUSTOMER ACCOUNT COORDINATOR ?
As the Customer Account Coordinator, your role is pivotal in delivering outstanding service to our valued customers. Under the guidance of the Business Manager, you play a crucial role in customer engagement within a specified group of accounts. Your responsibilities include fortifying customer relations, facilitating quote submissions, and managing order entries and tracking. Collaborating closely with the Production, Operations, and Engineering teams, you are instrumental in meeting and exceeding customer expectations.
Need-to-Know Overview of a Customer Account Coordinator
1. Customer Account Coordinator Roles and Responsibilities:
- Work with Program Managers and/or sales representatives to meet and exceed our customers’ service expectations
- Represent the Company in a professional manner when dealing with customers in a variety of situations (general inquiries, pricing, order processing, product changes and expedites)
- Prepare materials for Request for Quotation (RFQ) responses
- Enter and confirm customer orders in an accurate and timely manner
- Communicate customer requirements and requests to the Production team
- Interact with Engineering, Purchasing, and Production to keep up to date on the status of orders and be the voice of the customer to these groups
- Monitor status of orders and provide timely and accurate information to customers on delivery timing
- Ensure customer satisfaction and provide professional customer support
- Maintain and generate monthly performance and measurement reports for management
- Assist with additional day-to-day business activities as required
2. Customer Account Coordinator Skills, Experience, and Qualifications
- Diploma/Bachelor’s degree or equivalent work experience
- 1-3 years experience in customer service, preferably in a contract manufacturing environment
- Hands-on team player that interacts and communicates well with all levels of the organization
- ERP system experience; SAP Business One would be favorable
- Extensive experience using MS office; in particular Excel
- Proven ability to effectively collaborate in a cross-functional environment
- Ability to adapt quickly and efficiently to workflow changes, in an agile work environment
- Detail-oriented and organized, with an obsessive degree of accuracy
- Strong time-management and multi-tasking skills