Job Summary: 

• Manage order process from end to end with dedicated Customers
• Follow up and provide quick/appropriate resolutions
• Manage and mediate all internal Supply Chain stakeholders
• Partner with Sales to understand, meet and exceed Customers expectations
• Follow up on quotations, and provide information to management on activity, trends, and competition.
• Take responsibility for building customer relationships
• Maintain currency with contacts and maintain CRM database.
• Identify sales opportunities and proactively work to move customers along the path to purchase.
• Fulfill customer requests regarding returns, order status, and shipping.
• Collaborate across departments as necessary to ensure thorough customer assistance.
• Advise Application Engineers and Marketing of customer trends, and requests

Skills on Resume: 

• Order Management (Hard Skills)
• Quick Resolutions (Soft Skills)
• Stakeholder Mediation (Soft Skills)
• Sales Partnership (Soft Skills)
• Quotation Follow-up (Hard Skills)
• Relationship Building (Soft Skills)
• CRM Maintenance (Hard Skills)
• Sales Opportunity ID (Hard Skills)

Job Summary: 

• Act as the point of contact between sales representatives and distributors.
• Build rapport with current accounts, and explain product and service capabilities.
• Take responsibility for entering purchase orders.
• Contribute information to market strategy by monitoring competitive products and reactions from accounts.
• Recommend new products and services by evaluating current product results, and identifying needs to be filled.
• Heavy telephone and email correspondence with sales representatives and distributors.
• Take responsibility for data entry via SAP.
• Provide input on the website, newsletter, and other material that assist clients and facilitate sales.
• Provide necessary documentation to the Shipping and Receiving Coordinator.
• Fulfill website orders and requests.

Skills on Resume: 

• Sales and Distributor Contact (Soft Skills)
• Account Relationship Building (Soft Skills)
• Purchase Order Entry (Hard Skills)
• Market Strategy Contribution (Soft Skills)
• Product Recommendation (Soft Skills)
• Correspondence Management (Soft Skills)
• SAP Data Entry (Hard Skills)
• Website and Material Input (Hard Skills)

Job Summary: 

• Process customer orders and verify stock levels to confirm accuracy in order fulfillment through to delivery
• Follow up on orders to ensure on-time delivery
• Troubleshoot potential problems and resolve issues as they arise
• Partner with the Sales Team to meet and exceed customer’s service expectations
• Confer with production, planning, shipping, warehouse, transportation, or common carrier personnel to expedite or trace missing, delayed shipments or “at risk” shipments
• Making changes/revisions to orders
• Communicate and work with customers to solve issues
• Data Entry utilizing appropriate systems and programs
• Ensure billing/demand is appropriately entered into the system
• Provide weekly or monthly metrics for information and manage proactive feedback
• Create customer sales orders in the system

Skills on Resume: 

• Order Processing (Hard Skills)
• On-Time Delivery Follow-up (Soft Skills)
• Issue Troubleshooting (Soft Skills)
• Sales Team Partnership (Soft Skills)
• Shipment Expediting (Soft Skills)
• Order Revision (Hard Skills)
• Customer Issue Resolution (Soft Skills)
• Data Entry and System Utilization (Hard Skills)

Job Summary: 

• Receive and process inquiries, orders, and requests received from both domestic and international customers via CRM system, phone, email, etc.
• Act as the first point of contact for all customer requests for parts or unit availability, price quotations, delivery dates, and tracking of orders.
• Work with other teams such as engineering, field service and accounting to solve customer problems.
• Update, maintain and modify customer accounts in the CRM database from information received, according to department procedures.
• Assist the Accounting department in establishing lines of credit by collecting information and documentation
• Provide updates proactively on all quotes and orders within a set timeframe.
• Make outbound survey calls, promotional sales calls, etc. to support marketing and sales initiatives.
• Ensure customer satisfaction by maintaining customer contacts to ensure continuous customer confidence in the company, products, personnel, and policies.
• Ensuring you are up to date on all product ranges
• Provide administrative services

Skills on Resume: 

• Inquiry and Order Processing (Hard Skills)
• Customer Request Handling (Soft Skills)
• Cross-Team Problem Solving (Soft Skills)
• CRM Account Management (Hard Skills)
• Credit Information Collection (Hard Skills)
• Quote and Order Updates (Soft Skills)
• Outbound Calls for Sales and Marketing (Soft Skills)
• Customer Satisfaction Maintenance (Soft Skills)

Job Summary: 

• Liaise closely with internal and external customers to deliver a first-class service
• Take responsibility for processing customer orders
• Arranging any orders and scheduling accordingly
• Reviewing of customer forecast/ordering profile to ensure business targets are met
• Accurate recording and processing of all customer inquiries
• Provide Key Performance Information to the Customer Service Manager
• Carry out other sales support duties as and when required by the demands of the business
• Resolving any invoice queries
• Pro-actively developing new opportunities and orders from both existing and potential customers
• Providing ongoing customer administration and management

Skills on Resume: 

• Customer Liaison (Soft Skills)
• Order Processing (Hard Skills)
• Order Scheduling (Hard Skills)
• Forecast Review (Hard Skills)
• Inquiry Recording (Hard Skills)
• KPI Reporting (Hard Skills)
• Sales Support (Soft Skills)
• Invoice Query Resolution (Soft Skills)

Job Summary: 

• Responsible for setting up new lube accounts, timely and accurately, after the credit approval process.
• Assist with setting up new National Account customers, as provided by ExxonMobil.
• Communicate with internal customers regarding new account setup completion, via email and phone.
• Review and correct errors on account setups as identified.
• Coordinate with internal customers regarding missing or incomplete information prohibiting an account setup from being completed.
• Initiate the first contact with customers following the setup of a new account (First Touch program) 
• Review account details to ensure ordering, delivery, billing, and payment accuracy.
• Contact customers daily from system-generated call sheets based on deliveries made in the prior two days to follow up with a brief customer satisfaction survey.
• Provide weekly reports regarding new customer setup data, customer contact data, and additional reports as assigned.
• Liaise with internal and external stakeholders

Skills on Resume: 

• New Account Setup (Hard Skills)
• National Account Setup (Hard Skills)
• Internal Communication (Soft Skills)
• Error Correction (Hard Skills)
• Information Coordination (Soft Skills)
• First Touch Program (Soft Skills)
• Account Review (Hard Skills)
• Customer Satisfaction Survey (Soft Skills)