WHAT IS A COMMUNITY MANAGER ?
The Community Manager combines a sociable demeanor with an analytical approach and a fervor for imaginative design. In this role, you will collaborate intimately with various teams and stakeholders, conveying insights, feedback, and overall sentiments from the community. This pivotal position aids the company in making educated choices across a spectrum of goals, serving as a crucial link between the organization and its providers. Through this, you will facilitate continuous innovation and uncover fresh opportunities.
Need-to-Know Overview of a Community Manager
1. Community Manager Roles and Responsibilities
- Support and manage the community and be the main point of contact for them, via multiple channels
- Expand the community on an ongoing basis, nurturing positive and productive relationships and monitoring performance and productivity
- Keep up to date with emerging, creative/pop culture trends and feedback in order to capitalize quickly on new opportunities
- Work closely with marketing and social teams to plan campaigns
- Act as a brand evangelist, maintaining a deep understanding of the business and industry in general, and help drive company and audience: wide brand activity
- Monitor and report on sentiment and engagement, liaising with other departments and take an active role in sharing thoughts, ideas and feedback
- Assist in the creation, development and management of compelling news, events and blogs to drive ongoing engagement and productivity
- Have a track record of managing client/supplier relationships or communities in a digital media/creative industry
- Are a self: starter who is highly motivated and passionate about people, relationships and facilitating the needs of both the business and the audience.
2. Community Manager Qualifications and Requirements
- Can demonstrate a keen interest in creative design and likes to support small, independent businesses.
- Have previously worked in a dynamic, fast-paced, high-growth scale:up or startup.
- Have strong organizational and campaign: planning skills, with a keen eye for detail and trends.
- Have prior and relevant experience of community management
- Have a positive attitude, and are able to confidently communicate ideas
- Can demonstrate a structured and methodical way of working, with the ability to clearly articulate views and ideas
- Avid consumer of news, media and culture
- Exhibit a high level of attention to detail
- Possess strong communication and interpersonal ability, particularly influencing and listening skills
- Are an outgoing, positive thinker, with creative flair and consistent levels of enthusiasm
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