Community Manager Job Description

COMMUNITY MANAGER JOB DESCRIPTION

Overview Job Description Resume Cover Letter Skills Roles

We're seeking an experienced Community Manager to join our growing team. This role involves leading our community development, engaging with members, and contributing to strategic decisions. The ideal candidate should be resilient, open, creative, and analytical, capable of multitasking and influencing. Responsibilities include crafting narratives, strategic planning, data analysis, managing memberships, and administrative tasks. The position offers a chance to shape our community and influence strategies for content enhancement.

An Overview of Brand Manager Job Description Responsibilities and Qualifications

1. The ideal Community Manager must possess a blend of resilience and openness, alongside a creative and analytical mindset, capable of thinking both broadly and with a focus on individual details. This multifaceted position demands a candidate who can effortlessly juggle various roles – from crafting compelling narratives and devising strategic plans to being a forward-thinking social influencer and a fervent supporter of community members. The perfect fit for this role is someone who excels in collaborative environments, has a keen eye for cultural trends and insights, and thrives in both rapid-response situations and strategic foresight tasks. We are seeking an individual who is not only experienced in producing captivating content but also adept at engaging and quick-thinking copywriting.

Duties of Community Manager:

Champion the community by ensuring our content and engagement reflects the needs of our diverse, active community
Support Community Management lead to help build a process, tools, and documentation to scale Community Management globally, xLOB.
Work with Community Management lead, in partnership with broader social marketing and data science team, to build a measurement plan to measure the community management program, and inform broader marketing initiatives
Creative copywriting for direct communication with members and professionals based on a solid understanding of the business, the brand, and key audiences we’re targeting in order to speak to the needs of all three cohorts
Connect the dots across the business to help address member needs and opportunities as they arise and escalate issues that need a response.
Identify and evaluate spontaneous cultural moments to activate against
Partner with Corporate Communications and GCO teams to ensure issues are triaged and handled according to larger comms strategy
Invest in understanding the opportunities, norms, and behaviors of the major social platforms
Stay current on the latest trends in social media and social behaviors to leverage the brand and stay relevant to professionals
Help monitor LinkedIn Live + Events coming from the primarily LinkedIn handle
Work within Sprinklr listening and engagement tool to:
Build listening and keyword configurations
Optimize dashboards for owned inbound/outbound content, including general brand listening, campaign-specific listening, cultural moments, and all owned content.
Optimize dashboards for earned conversations to help inform themes, identify member questions/pain points to help inform content development, strategy or pivots.
Competitor insights and tracking - both across industry as well as platform (i.e. FB/Twitter) for content themes, frequency, CM efforts + “Care” across channels.
Optimize tagging + reporting for deeper insights
Help set up new seat users and track current Sprinklr seat use by BU’s
Help onboard and train new seats/users
Channel and admin/access audits scrubs to help protect the brand
Support Community Management lead to create and execute Community Management plans supporting national marketing campaigns.

Qualifications of Community Manager:

Social Skill & Tool Certification(s): LinkedIn, Twitter, Facebook, Sprinklr
Thrives on collaboration, excited by good creative, and inspired by smart strategy
Deep knowledge of social platforms and social publishing tools
Strong grasp of social media space and trends
A keen eye for detail and appreciation of great design and copywriting
Previous professional examples of content creation; blogging, social copy, etc.
Experience working with a creative partner or partners
Strong results orientation in dynamic, high-growth, fast paced environment with proven track record of delivering on projects with tight deadlines and cross-functional dependencies
Strong analytical skills and proven record of measuring and analyzing results
Quick learner who has the ability to solve problems independently
Ability to identify and act on relevant trends, and how they map to business goals, that could be a fit for brand/social activations
Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives
Superior organization and project management skills with ability to meet tight deadlines and adapt plans through change

2. As a Community Manager, you'll join our dynamic team, playing a key role in connecting with our clients' communities and playing a pivotal role in shaping influencer and community initiatives. Your eagerness to learn and analyze data will be critical in identifying strategies to enhance the organic content our clients share. Engaging directly with our clients' communities, you'll be an integral support to the Social team. This role is offered on a part-time, contractual basis, with the potential for a full-time position at our agency in the future.

Community Manager Roles:

Lead the internal community management
Draft and coordinate responses for customer queries, complaints and communications
Generate quarterly organic social media performance reports using internal platforms
Keep up to date with digital and social media trends, sharing knowledge and relevant information (eg. articles and updates) with the agency/Social Team
Market Influencer identification and roster upkeep
Assisting in social shoots and content creation

Community Manager Requirements:

A bachelor’s degree in PR, Communications, Marketing, or commensurate experience
A keen eye for strong social assets and knowing what resonates with an audience
Excellent communication skills (written + verbal) across all levels whether it is internal communication or presentation formats
Experience working cross-functionally with external teams and stakeholders
A desire to grow and learn with us
Perform accurate, neat, clear and complete work
Demonstrate a willingness and ability to work independently and in a team
Are respectful to everybody you cross paths with
Some experience as a Community Manager
Experience in copywriting

3. We're on the lookout for a seasoned and driven Community Manager to become an integral part of our expanding team. As a Community Manager, you'll play a pivotal role in shaping and overseeing our community's development, engaging with our members both online and in person. In our early-stage company, your insights will also be invaluable in steering our strategic direction and fostering our growth over the long term.

Community Manager Roles:

Learn and implement our sales process while helping the team in refining and formalize it.
Take the lead in screening and onboarding potential Residents.
Take the lead in communicating with Residents and coordinating with other team members to meet the requests and needs of Residents.
Work with our Founder to Develop, Implement and Refine a B2B sales strategy and process.
Take the lead in planning and managing events to help our Residents to bond with each other while expanding their horizons.
Coordinate and collaborate with our marketing and digital marketing teams in building brand awareness and optimizing marketing campaigns
Coordinate efforts to build a network of high value-add affiliations and partnerships.
Congenial and Outgoing Individual

Community Manager Knowledge, Skills and Experience:

Strong verbal and written communication skills
Proactive and can-do attitude with strong follow-through skills
Able and willing to confidently and candidly share opinions and present recommendations and ideas that align to the company's strategy and long term growth
True desire to satisfy the needs of others in a fast-paced environment
Strong knowledge of location, neighborhood, and local attractions, including restaurants, bars, and nightlife
Experience in real-estate or hospitality
8-10 years of customer-facing role.
University degree in Hospitality or Marketing Preferred
Tech-savvy, with working knowledge of Microsoft Office, CRM and PMS systems, file sharing system and digital communications platforms.
Singapore Citizen or PR

4. As the Community Manager, your role is to embody the voice of the platform. With a passion for products and subscriptions, ranging from beauty and fashion to food and personal care, you're always eager to discuss them and interact with our customers. Engaging with our online community and social media followers comes naturally to you, often sparking joy and laughter among them. Your emotional intelligence is key, enabling you to understand and connect with our audience, anticipating their needs. Your responsibilities extend to crafting a content strategy for our online forum, stimulating participation, generating content, and engaging with users directly. As the community's spokesperson, you mirror their enthusiasm, offer support through insightful answers, and engage in meaningful conversations. This involves daily oversight, including moderating discussions, responding to posts, and elevating member feedback to ensure we consistently provide an unparalleled user experience. Driven by curiosity, you're always on the quest for knowledge about products, people, or issues, prioritizing customer loyalty through transparent and straightforward communication. This role is crucial not just for nurturing the Lamwork brand but also for spearheading external communications, marking you as a key player in our brand's foundation and collaborative efforts.

Community Manager Details:

Growing the community of customers onsite and social media
Daily customer activity and comment moderation on Lamwork website
Posting, drafting original content, growing followers, and engaging with the community and followers through public and private responses on Instagram and Facebook
Manage incoming emails & responses to readers
Manage & grow the SWAPS site, where customers create an account and swap products they don’t want and haven’t used with other customers on the site
Tracking of helpful and insightful emails, tweets, comments, etc. from readers
Respond to all comments on website, social & email within 24 hours
Continued coverage over the weekend for big brand spoilers & deals
Experience in social media marketing, public relations, and/or communications management

Community Manager Qualifications and Requirements:

Bachelor’s or master’s degree in Marketing, Public Relations, Communications, or related field
Highly collaborative – builds strong relationships internally and externally with a positive attitude
Data-driven mentality to ensure optimal utilization of social media platforms, as well as campaign execution
Ability to successfully manage multiple projects/deadlines simultaneously in a fast-paced environment
Excellent written and verbal communication with strong attention to detail
Excited to build a community of people around brands and subscriptions you love
Energized by people and work well in a team
Attention to detail is something people comment on
No community request is too big or too small for you to handle
Known growth only comes from embracing challenging and unpredictable days.
Actively participate in a wide variety of strategic social media activities such as blogging, community development and management, social bookmarking, commenting, etc.
Understand popular social networks – design, functionality, users.
Optimistic and can help customers even when customers are frustrated.
Solve problems openly and objectively in an unemotional manner.

5. As a Community Manager under the guidance of the senior manager, you will be an integral part of the community team. Your responsibilities will include overseeing projects, managing memberships, studio spaces, and communal facilities. The role involves a variety of administrative tasks such as responding to emails, handling phone calls, and addressing in-person inquiries. Given the diversity of the projects we undertake, we encourage our staff to pursue their own passion projects, providing an opportunity to innovate and excel in areas they are passionate about. The ideal candidate for the Community Manager position is someone who can effectively engage with the public and our members through tours and events, demonstrating efficiency and motivation. This role necessitates availability during weekends and the flexibility to work extended hours when needed to accommodate the facility's requirements.

Community Manager Functions:

Build and maintain relationships with members
Learn how to make almost anything
Manage membership and studio accounts
Maintain the organization and availability of the Labs and its tools
Enforce policies and procedures regarding safety and training
Manage shipping and receiving, inventory, storage, and waste stream services
Coordinate and host community building events for members and the public
Fabrication client management

Community Manager Qualifications and Requirements:

12-9 pm availability for 5 days/week including one weekend day
Experience working at a Maker Space
Computer literate, can adapt to new software systems quickly
Excellent oral and written communication skills
Ability to prioritize and manage multiple tasks
Proven ability to stay calm in stressful situations
Must be self-motivated, a fast learner who takes initiative
Possess a constant desire to learn, improve, and optimize everything
Strong sense of situational awareness
Strong organization skills with attention to details

6. The Community Manager is expected to possess 1-3 years of relevant experience, along with a profound knowledge of various social media platforms and the most effective content for each. This role requires a creative and proactive approach to every interaction, acting as a trusted beauty advisor to our brand's supporters and influencers. At the core of our business are our consumers, and the Community Manager plays a crucial role in engaging with them daily. Their responsibilities include promoting the Lamwork brand's passion, as well as fostering and expanding our community of beauty aficionados.

Community Manager Duties and Responsibilities:

Respond to questions, comments, and concerns across all social channels
Partner with Customer Service team to address any consumer product and order issues
Engage daily on UGC and influencer posts and identify surprise and delight moments
Serve as a key pillar in Lamwork’s consumer feedback model, sharing consumer social comments internally and working collaboratively with innovation, marketing, and creativity to inform future efforts
Work with strategy and analytics to help provide learnings and recommendations based on current trends in the community and industry
Assist team members with brainstorming and strategy meetings to increase engagement and aid efficiencies
Track and measure social media engagement to keep Lamwork’s social channels within the top 5 rankings against competitive set

Community Manager Skills, Abilities and Experience:

Experience in marketing and/or consumer-facing role (beauty preferred)
Must be willing to work during the weekends
Knowledgeable on all social media platforms and methods of communication on these platforms
Ability to juggle multiple conversations and solve problems efficiently and thoughtfully
Has a “no task is too small” attitude and passion for providing consumers with mind-blowing, unique experiences
A demonstrated passion for and deep understanding of social media platforms, creative
best practices, and trends
A clear, clever written communicator with a passion and knowledge for beauty: you are the first to know about new beauty launches, follow influencers for the latest looks, and can teach someone how to nail the perfect wing with fail-proof tips

7. In their pursuit of expansion, the company seeks to onboard a dedicated and technology-enthused Community Manager into their financial division. This role entails orchestrating and nurturing interactions within the organization's digital community, collaborating closely with both internal teams and external stakeholders to align with business goals.

Community Manager Responsibilities:

Engage with community user groups and optimise the user experience
Execute on and evolve our community strategy, value proposition and mission statement
Platform moderation, management and analysis of usage
Manage and resource a team of forum moderators from across the business to achieve our community goals
Lead and plan content production including social media and blog content
Planning and facilitation of community online events with Lamwork, partner and client experts

Community Manager Experience & Capabilities:

Experience in online community management and content marketing
B2B community design and management including managing user forums and emails
Writing and maintaining blogs and newsletters for B2B audiences
Experience with setting up and running customer support
Online event planning and facilitation for technical and functional business audiences
Ability to work analytically and creatively in a demanding team environment
Ability to connect and empathise with people
Communication skills, both oral and written
Drive & self-motivation
Organisation & planning