WHAT DOES AN INSURANCE MANAGER DO?

Published: Sep 24, 2025 - The Insurance Manager oversees company insurance programs across multiple coverage areas, ensuring effective cost control and tailored project-specific solutions. This role coordinates renewals, risk reviews, and contractual requirements while working closely with brokers, legal, operations, and internal stakeholders. The manager also manages administrative processes, cost allocations, and training initiatives to align insurance operations with organizational strategy and performance goals.

A Review of Professional Skills and Functions for Insurance Manager

1. Insurance Manager Duties

  • Claims Management: Manage insurance claims at the project (property damage, business interruption) and corporate levels (Employers and Public Liability, Professional Liability, Directors and Officers, Office, Stock, Fleet, etc.)
  • Policy Renewal: Responsible for negotiating and the renewal of elements of the business insurance portfolio
  • Risk Disclosure: Managing the disclosure process to ensure a fair presentation of risk to insurers and the negotiation of fair and appropriate cover terms
  • Coverage Compliance: Ensure insurance coverage complies with requirements from Lenders’ Financing Agreements
  • Stakeholder Contact: Be the point of contact with the Project Finance Team and Lenders Advisors on all insurance matters
  • Contract Review: Review third-party contracts for all insurance-related provisions and coordinate with Legal, Business Development, Construction and Procurement teams
  • Renewal Management: Manage the renewal process at the project and corporate levels, ensuring retention is maintained at a high level and in line with the plan
  • Policy Adjustment: Mid-term adjustments to project insurances and corporate insurances
  • Document Management: Maintain insurance documentation such as annual policy documents, endorsements, invoices, covering letters and dealing with audits of the Insurance Program
  • Insurance Advisory: Engaging with the internal stakeholders to provide coherent, accurate insurance advice
  • Information Collection: Collating information from the business as part of the annual renewal process
  • Broker Relations: Work closely with Brokers, Insurers and Stakeholders to maintain relationships and negotiate rates and coverage
  • Program Design: Liaising closely with the Global Head of Insurance and Risk Management to design future insurance programs and ensure that insurance matters relating to expansion-related activities are addressed

2. Insurance Manager Details

  • Market Awareness: Remain current with insurance marketplace trends and developments to ensure awareness of available coverages, changes in insurance law and major legal decisions
  • Risk Advisory: Identify changes to the company’s risk profile and advise the Administration Committee of potential implications relative to corporate insurance programs
  • Report Preparation: Prepare and deliver analysis and communications on critical insurance-related items to the Administration Committee
  • Renewal Coordination: Coordinate renewal documentation and strategy meetings that include relevant internal staff and external risk management service providers
  • Relationship Management: Manage existing broker and insurer relationships and further develop a network of external contacts in the insurance industry
  • Program Evaluation: Evaluate insurance programs in place with CTDI subsidiaries
  • Coverage Determination: Determine appropriate levels of coverage and retention based on cost of insurance, financial risk, management’s risk appetite, broker recommendations and benchmarking
  • Budget Management: Develop an annual insurance budget, allocate expenses to appropriate departments and provide forecast updates
  • Data Organization: Obtain and organize company data for insurance program renewals and ad hoc requests from insurers, brokers and customers
  • Cost Optimization: Identify and implement cost savings opportunities and efficiencies in the context of enterprise risk management
  • Risk Response: Respond to all internal questions regarding risk management-related matters promptly
  • Training Delivery: Provide educational sessions to promote best risk and insurance practices
  • Risk Mitigation: Create a process for risk identification and mitigation
  • Due Diligence: Perform and provide due diligence with respect to acquisitions and divestitures
  • Contract Negotiation: Support in review and negotiation of insurance requirements with customers, landlords, and 3rd parties

3. Insurance Manager Responsibilities

  • Client Liaison: Be a liaison between lenders and clients, ensuring clients' automotive financing needs are met
  • Deal Processing: Process lease and finance deals promptly in accordance with lending institutions and manufacturers
  • Client Advisory: Advise clients of insurance, warranties, and vehicle care options to enhance their experience
  • Sales Training: Provide the sales team with up-to-date training on programs, options and products
  • Document Preparation: Accurately prepare all documentation for clients at the time of vehicle delivery
  • Sales Strategy: Formulate and implement insurance sales strategies and drive relevant marketing activities according to the business direction
  • Business Planning: Devise and implement sales plans to increase the insurance business penetration in target customer segments
  • Sales Monitoring: Monitor sales force activities and productivity metrics and organize various customer relationship-building activities
  • Staff Development: Enhance the capabilities and professionalism of the sales force by organizing experience-sharing sessions or training courses to improve overall customer satisfaction
  • Process Improvement: Monitor and reengineer the current sales process continuously to improve channel efficiency and customer experience
  • Product Development: Drive new product development /existing product feature enhancement to enhance value to both customers and the bank

4. Insurance Manager Job Summary

  • Sales Target: Team to produce a monthly new business income of £10k commission per month
  • Client Relations: Building and maintaining business relationships with clients
  • Meeting Coordination: Scheduling and attending meetings
  • Needs Assessment: Discussing and assessing clients' current and future insurance needs
  • Policy Research: Researching insurance policies and products
  • Policy Negotiation: Negotiating policy terms and costs with insurance providers
  • Coverage Arrangement: Arranging insurance cover for clients with the insurance provider
  • Premium Collection: Collecting insurance premiums
  • Record Management: Keeping detailed computer records
  • Presentation Preparation: Ensure the team prepares presentations for insurance underwriters
  • Claims Support: Ensure the team advises clients on making claims on their policies
  • Policy Renewal: Supporting the team on renewing or amending existing policies for clients
  • Administrative Support: Undertaking general administrative duties
  • Report Production: Produce daily, weekly, and monthly reports that track both Renewals and New Business sales
  • Relationship Development: Hold internal/external meetings with insurers to help develop better working relationships
  • Sales Data: Produce Sales data for the brokers to call

5. Finance and Insurance Manager Accountabilities

  • Certification Maintenance: Maintains proficiency and certifications
  • Deal Desk: Automotive Finance Manager/Automotive F&I Manager accurately desks deals
  • Deal Submission: Submits deals to lenders for approval, makes credit decisions, and effectively closes deals
  • Compliance Assurance: Ensures all deals are fully compliant with local, state and federal guidelines
  • Contract Preparation: Prepares paperwork, contracts and delivers deals
  • Documentation Management: Prepares and mails all deal packages with complete and proper documentation to lenders
  • Process Adherence: Follows any other process that may be in place in their respective department
  • Deal Audit: Accurately audits team deals Post-Sale
  • Contract Funding: Ensures the expeditious funding of all contracts

6. Finance and Insurance Manager Functions

  • Sales Support: Work directly with the sales team and customers to assist in the financial buying process of the car-buying experience
  • Customer Rapport: Build rapport with customers to build a base of referrals and establish a customer network
  • Warranty Sales: Consult and sell finance and insurance warranties to customers
  • Paperwork Submission: Produce and submit accurate paperwork for title work and secure funding from finance sources promptly
  • Deadline Management: Responsible for meeting deadlines for turning in customer paperwork to lenders and accounting
  • Transaction Handling: Responsible for securing and handling customer money during vehicle transactions
  • Regulatory Compliance: Adhere to all local and national regulations and advise the sales team on new and recently changed state laws associated with purchasing a vehicle
  • Warranty Assistance: Partner with service advisors to assist customers with purchasing extended warranties
  • Customer Relations: Create and maintain customer relationships
  • Reputation Management: Maintain impeccable reputation with lenders and vendors
  • Menu Presentation: Give a proper finance and insurance menu presentation explaining warranty packages
  • Lending Support: Assist sales professionals with customers to explain lending options and warranties
  • Bank Relations: Build relationships with local and national bank and manufacturer representatives and meet with them monthly
  • Detail Orientation: Detail-oriented and can stay organized in a fast-paced environment

7. Insurance Manager Job Description

  • Practice Development: Further build up Synpulse insurance practice around digital transformation and operational excellence topics
  • Business Development: Making key contributions to business development, talent management, oversight of delivery work, and thought leadership
  • Opportunity Identification: Identify opportunities, articulate Synpulse value, and support selling services to both new and existing clients
  • Workshop Facilitation: Conduct interviews and workshops to define future state visions and prioritization of opportunity areas
  • Value Delivery: Deliver value across people, processes, data and technology while ensuring buy-in from clients’ senior management
  • Client Advisory: Act as a trusted advisor to clients by developing and maintaining strong relationships with stakeholders at all levels of organizations
  • Partnership Management: Relationship owner for CBRE’s insurance partnerships
  • Stakeholder Management: Internal stakeholder management for insurance assignments
  • Charge Control: Effective control and organization of insurance charges to CBRE’s occupiers
  • Claims Management: Manage insurance claims processes to agreed SLA’s and KPI’s
  • Process Control: Promote a strong process-driven environment with strong internal controls
  • Compliance Support: Contribute to maintaining the department's ISAE3402 control standard

8. Insurance Manager Overview

  • Program Management: Manage the company insurance programs from a coverage and cost perspective regarding Builders risk, workers' compensation, general liability, professional liability and pollution
  • Renewal Planning: Plan and coordinate insurance renewal processes
  • Risk Review: Facilitate project and contract risk reviews for all the Company's big pursuits, and develop project-specific insurance solutions
  • Broker Coordination: Coordinate closely with external brokers, estimating, operations and legal departments as well as joint venture partners and brokers
  • Stakeholder Contact: Serve as the key point person for all internal stakeholders regarding contractual insurance requirements and placements
  • Administrative Oversight: Oversee administrative procedures and controls for the insurance department
  • Document Management: Document control, billing and payment, internal cost allocations to business districts and units, and performance tracking
  • Training Support: Support the development and implementation of an insurance training program
  • Strategic Alignment: Maintain knowledge of the Company’s values and strategic plan

9. Corporate Insurance Manager Details and Accountabilities

  • Program Implementation: Support international insurance program implementation, control of premium payment, claims payment, etc.
  • System Administration: Act as system administrator/manager of the Corporate Insurance Management System (CIMS)
  • Corporate Support: Act as a key member of the corporate insurance function within Legal
  • Financial Reporting: Support monthly financial reporting as well as the Annual Financial Statement
  • Compliance Assurance: Assure observation of compliance within the insurance governance framework and internal control processes
  • Program Oversight: Oversee the implementation of global insurance programs
  • Policy Tracking: Monitor and track policies, track insurance premium payment flow
  • Data Management: Capture insurance policies, insurance transactions and claims data and payments in the Corporate Insurance Management System (CIMS)
  • Data Quality: Assure data quality, security, and consistency in the CIMS
  • Regulatory Support: Support operational insurance and regulatory compliance processes
  • Regulation Monitoring: Observe regulatory changes, accounting support, accounts payable, and receivables process support
  • Procurement Support: Support of insurance procurement processes for the collection of data relevant to the insurance renewal processes
  • Stakeholder Service: Provide service to internal and external stakeholders
  • Statement Support: Oversee monthly financial reporting and support with Annual Financial Statement inputs
  • Budget Assistance: Assist with budget planning processes

10. Senior Insurance Manager Tasks

  • Bid Analysis: Read all relevant bid-related documentation, attend meetings, take notes, and clarify issues to broaden knowledge and better understand the inter-dependencies in the deal documents and their impact on insurance
  • Communication Management: Engage in day-to-day communication with internal and external parties to ensure all the necessary information about the bid is understood and compiled
  • Documentation Support: Provide all necessary documentation support to the broker to develop and design a bespoke project insurance design
  • Budget Provision: Provide the BD team with the budgets for insurance costs over the entire project lifecycle to ensure the timely delivery of all insurance documentation for the bid package
  • Claims Service: Provide day-to-day insurance and claims-related services to the project companies based on the annual shared services contract to ensure any insurance-related issues are resolved in a timely and efficient manner
  • Payment Execution: Work with the finance teams to execute the premium payments for all insurances in the assigned projects, to ensure the timely execution of payments
  • Claims Management: Manage the claims management process, in collaboration with the broker, to ensure claims are processed promptly and resolve issues that arise during the process
  • Risk Education: Work with the Project Companies to educate employees/contract staff about key risks and insurance-related benefits, to ensure awareness and to avoid any incidents
  • Risk Surveys: Participate in periodic Risk Surveys by brokers and Underwriters
  • Report Development: Develop the monthly insurance management report, highlighting all key insurance-related issues
  • Risk Presentation: Ensure all risks and solutions are presented to the management in a timely and efficient manner
  • Industry Liaison: Assist the Executive Director in liaising with local insurance companies, brokers, Reinsurers and consultants to ensure the smooth flow of company business
  • Captive Support: Provide support in the day-to-day management of ACWA Power Re-insurance Company (captive)
  • Regulatory Compliance: Ensure the organization achieves its objectives and meets the regulatory requirements
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